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Full Rating Profile
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    • Address: 1121C Military Cutoff Rd #360
    • Contact: cs@rockwellnutrition.com
    • Phone: 866-757-4500
    • Customer Support: 866-57-4500 ext 701
    • Business Hours: Monday 10am-6pm (EST), Tuesday -Friday 10am -5pm (EST)
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.94/10 5.94/10
    Chance of future purchase: Rating 8.13/10 8.13/10
    Shipping & packaging: Rating 7.81/10 7.81/10
    Customer service: Rating 7.00/10 7.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

895 Customer Reviews

Rating 10/10
5/5
modified review posted

"Great company! I will be ordering again soon. "


Rating 2/10
1/5
modified review posted

"I'am very dissatisfied with Rockwellnutrition because I bought something, they charged in my account and two days later snt me an email saying that the product was not available."

modified review Rep reply posted Aug-27-2014

Rockwell-Nutrition, Rockwellnutrition.com rep has responded

“Dear rosangelasm_ferraz,

We're sorry to hear of your disappointment. We do not hold inventory; all items are shipped directly from the manufacturer or a distribution warehouse. We do our best to keep our website updated with current stock status, however, there are times when we are unaware that an item is out of stock until we submit the order to our supplier for shipping.

We do send out an email informing the customer that the item is unavailable and the expected restocking date. The customer is given a choice on whether they would like to keep their order open for fulfillment or whether they would like to cancel and receive a refund or store credit.

Your order came in on the 18th after hours. Our order processor sent an email to you the very next day to let you know of the back order. We did not receive a reply from you requesting a refund until August 24th (again, after hours). The refund was issued during business hours on August 25th.

Again, we're sorry for your disappointment.

Best of health,

Kimberly Gebhart
Operations Manager
Rockwell Nutrition, LLC.”


Rating 10/10
5/5
modified review posted

"Delivered in a timely manner"


Rating 10/10
5/5
modified review posted

"Rockwell Nutrition is very responsive and give accurate and full details on their products. "


Rating 4/10
2/5
modified review posted

"Probiotic product was supposed to be kept cold and was delivered warm."

modified review Rep reply posted Aug-24-2014

Rockwell-Nutrition, Rockwellnutrition.com rep has responded

“Dear jesulli,

We have explained extensively on each product page and again on the order confirmation page in the link that is included next to the item name, that this particular brand of probiotic is extremely stable. It does not need to be kept cold. In fact, the manufacturer only ships it with a cold pack when we specifically request one. Manufacturing tests have shown that would take 3-4 weeks of extreme heat to begin breaking down the vitality of the product. The cold pack will not arrive cold because it absorbs heat and will melt.

The manufacturer's freeze dried technology and the fact that they add 50% more probiotic to begin with to ensure they maintain their optimal efficacy during transit. The shipment time from the warehouse to your front door was less than 48 hours.

We do suggest storing in the refrigerator to extend the life of the product for up to 2 years or indefinitely if stored frozen. However, the efficacy will be unhindered for up to 3-6 months if left un-refrigerated.

Best of health,

Kimberly Gebhart
Operations Manager
Rockwell Nutrition, LLC”


Rating 10/10
5/5
modified review posted

"Thank you for getting my products to me in such a timely manner. Both flaxseeds are great tasting and high quality as you promised. I'm sure you will be hearing from me again."


Rating 10/10
5/5
modified review posted

"Never have a problem with this supplier."


Rating 10/10
5/5
modified review posted

"My first time ordering from Rockwell. Good price, quick delivery; I'm happy. Thanks."


Rating 10/10
5/5
modified review posted

"Absolutely great! Thank you!"


Rating 10/10
5/5
modified review posted

"I was pleased that my order arrived so fast and complete!"


Rating 10/10
5/5
modified review posted

"Great coconut oil and the order arrived within a couple of days."


Rating 10/10
5/5
modified review posted

"very fast service. No hassles"


Rating 10/10
5/5
modified review posted

"i was so happy with the great selection and super-duper quick shipping at rockwellnutrition.com. they had all of the hard-to-find supplements i was looking for, at incredible prices. i will be BACK!"


Rating 10/10
5/5
modified review posted

"I am so happy to have found a company that really treats it's customer's like family. From the time you place your order until the time your package arrives, it's a first class service. The products available are some of the best! Kimberly took my order and was so professional and friendly. She was patient and took the time to explain everything I needed to know about R.N's services. I can hardly wait to make my next order! Thanks Rockwell Nutrition."


Rating 10/10
5/5
modified review posted

"Everything arrived quickly and as ordered. Will order again when the time comes."


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