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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1121C Military Cutoff Rd #360
    • Contact: cs@rockwellnutrition.com
    • Phone: 866-757-4500
    • Customer Support: 866-57-4500 ext 701
    • Business Hours: Monday 10am-6pm (EST), Tuesday -Friday 10am -5pm (EST)
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.00/10 8.00/10
    Chance of future purchase: Rating 8.00/10 8.00/10
    Shipping & packaging: Rating 8.00/10 8.00/10
    Customer service: Rating 8.75/10 8.75/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

1,003 Customer Reviews

Rating 10/10
5/5
modified review posted

"My first order had a product with a broken seal. They replaced it quickly and with no fuss. Will definitely be reordering and would recommend this company to anyone. "


Rating 10/10
5/5
modified review posted

"I hope the product will help"


Rating 10/10
5/5
modified review posted

"Exeptional customer care . The best customer service ever !
Very happy with the products I ordered !
"


Rating 10/10
5/5
modified review posted

"Great product. Very satisfied."


Rating 10/10
5/5
modified review posted

"No issues, everything was as expected and speedy."


Rating 10/10
5/5
modified review posted

"Awesome experience. Had all items I needed. Shipping was really fast..!!"


Rating 10/10
5/5
modified review posted

"I am very happy with your service, it is fast. Thanks"


Rating 10/10
5/5
modified review posted

"Like your products and web site. "


Rating 2/10
1/5
modified review posted

"Sold me the item then emailed that you did not have!"

modified review Rep reply posted Nov-15-2014

Rockwell-Nutrition, Rockwellnutrition.com rep has responded

“Dear pat_coller,

We're sorry to hear of your disappointment. As explained in the order confirmation, we are a drop ship company. We do not hold inventory. We do our best to keep up with all the products listed on our website, however, there are often times that we are not informed by the warehouse that an item is out of stock or discontinued until we submit for shipping.

As soon as our order processor found out that the item had been discontinued by the vendor, our nutritionist notified you with an alternative suggestion of the exact same product in a different form. You declined and we issued a refund immediately.

Best of health to you,

Kimberly Gebhart
Operations Manager
Rockwell Nutrition, LLC.”


Rating 10/10
5/5
modified review posted

"No problems, quick delivery."


Rating 10/10
5/5
modified review posted

"Arrived quicker than expected"


Rating 10/10
5/5
modified review posted

"Ships extremely quickly and I love the rewards program."


Rating 10/10
5/5
modified review posted

"Very satisfied with the fast delivery!"


Rating 10/10
5/5
modified review posted

"Very easy to order. Efficient feedback about the delivery of your order. Delivered in a timely fashion."


Rating 2/10
1/5
modified review posted

"I still have not received my product."

modified review Rep reply posted Nov-09-2014

Rockwell-Nutrition, Rockwellnutrition.com rep has responded

“Dear Tecy1998,

Your order came in on a Saturday, Nov. 1 (we do not process orders over the weekend). Our order processor notified you on Monday, Nov. 3 that the item you ordered is on back order and tentatively expected to be restocked with 7-10 BUSINESS Days. You replied that you would like to wait. It has only been 5 business days since you were notified.

Since you are apparently upset now, we will cancel your order and refund your card. You can always check back within the expected restock dates (mid-to late this upcoming week.)

With regards,

Kimberly Gebhart
Operations Manager
Rockwell Nutrition, LLC”


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