visit rockabilia.com »
"I ordered an item on backorder and was told it would take up to 8 weeks to ship. I waited THREE MONTHS. I sent multiple emails inquiring as to why they couldn't order my item from wherever they get it and what was taking so long, and my question was never answered. They kept telling me I could cancel my order or they'd ship as soon as it came in. Then they stopped responding completely. Total crap."
"I had found this website and immediately was shocked at the huge selection they had of almost every band, not to mention at a great price (19.99 beats 60 dollar T-shirts any day.) So I bought Black Sabbath, Misfits, and Casualties shirts that were all in-stock and didn't think too much about it! I did get an email shortly after I ordered saying my order was in the system and all the statuses of my shirts were still in-stock at that time but, I was a little worried that I didn't get a shipping confirmation after 48 hours (like it says I would for in-stock orders on their website) so, I looked at some reviews online.... talk about a huge shocker. Almost every review I read talked about terrible customer service, waiting on products for weeks and weeks, or just never getting their items. This was a big concern for me especially after I already bought my shirts. When I checked the shirts online and saw 2 out of 3 became pre-orders. So I went on their page under contact us and sent them an email just asking when my shirts might ship. To my great surprise, I got an email later that day from a sales rep saying my order did in fact ship in two packages and sent my tracking numbers. I ordered on the 18th and my shirts were supposed to come on the 26th, but one of the two packages already came on the 23rd! The quality is great, way better than I expected. Just one more shirt to be delivered any day now! Overall, I was really surprised after reading horrible reviews that I had no problem getting in touch with someone about my orders and them actually helping me, that I got amazing quality shirts, and that I got them pretty quick. Still a little cautious about ordering again just based off the majority of negative reviews, but based off my experience I think ordering items that are in-stock is the key and I'll probably do it again!"
"I ordered an Avett Brothers t-shirt on Amazon. It looked high-quality, and was a burnt-orange/red color. The shirt I got looked NOTHING like the picture on Amazon. It was a fire-engine red with cheap white lettering (the red was bleeding through). Also, unlike the company stated, the shirt was unlicensed, and the tag was shredded. I called customer service to return it, but even to exchange it for another shirt, I would have to pay a restocking fee, and they would not pay my original shipping costs back to me. I asked if I could get a full refund for my shirt, and get nothing, but the same policy applied. Also, the employee I spoke to kept insisting that I was wrong, and the shirt looked just like the website showed it. No matter what, to return the shirt, I would end up eating $10.00. This company is AWFUL. Stay away!"
"They have the worst service, the worst communication, the crappiest product and the nastiest staff! I ordered two shirts in August. After numerous calls regarding status, I finally received one of them in December. The other was discontinued, but they never told me. The one I did receive was totally screwed up. It hung all twisted as if the sewing was not done right. It looked really stupid. I sent it back with a note as to why and also sent an email saying I was sending it back. I never received a reply and eventually got a refund missing $5. When I called they said that was a restock fee. When I said I shouldn't have to pay a restock fee because it was damaged, I was told that just because I said it was damaged, doesn't mean that it was....they didn't think it was, so it wasn't....they get to make that decision and screw you. The woman was very nasty as well. I will NEVER buy anything from them again and I would urge all of you do the same. Oh, and by the way, my credit card was charged the day I ordered them in August - even for the one that had been discontinued. What a totally screwed up company. I don't know how to do much on the computer, but if anyone knows how to really get the word out on this company - so it's the first thing that pops up on Google or something. Go for it!"
"This is my third order from them. It should of been my first and last one, being the only reason why I ordered from them in the first place is because of their shirts, which are hard to find. All three orders I placed on different dates took at least 5 days (or longer) to be processed. Shipping and handling is around $8.00, which doesn't even include tracking for your order, let alone what type of delivery USPS is given. The packaging of the orders are sloppy, as if thrown in without a care. There was one order I placed in the past that was back ordered, granted that the description said "In Stock." I waited a little over a month until my back ordered item arrived. There are also numerous websites rating Rockabilia.com, and they all have very low ratings. You can do a Google search and see for yourself. This shall be the last time I'll order from their company. I highly recommend to stay away from that site when ordering. "
"I placed a order for 2 items. Order said it went though just fine. Got a confirmation e mail and money was taken out of my acct. 4 days later i get a e mail that my order has been back ordered and will be 2-8 weeks. No where during purchase did it say this was a possibility. Then 4 weeks later i get a e mail saying my order had been shipped. 2 days after that I get another e mail saying one of the 2 items were still on back order and it would be another 2-8 weeks. This was ridiculous. I called and canceled my order a 16 week wait was not a option for me. Worse on line shopping experience i ever had. This purchase was suppost to be a gift which was ruined "
"I'm not entirely sure what was worse about my experience with Rockabilia: the fact that they took three and a half months finally admit that one of the shirts that I ordered was discontinued, (at which point customers are required to call them and say "yes, I would like my money back") or the fact that the invoice (packing list) I was sent actually had the audacity to state: "The manufacturer recently discontinued the items giving us little time to rectify the situation." I fail to see how an order placed on January 19, 2011 that I was notified as being discontinued today (May 3, 2011) qualifies as "little time." The fact that on has to take action to receive a refund (which, incidentally, the invoice never mentioned, it only mentioned an EXCHANGE, which is obviously better for their company) is appalling, I have never dealt with a business that actually had the outright balls to make such a shady maneuver. Oh, and Rockabilia, just a tip: it looks a hell of a lot more professional if you DIDN'T TYPE A DISCLAIMER AT THE BOTTOM OF YOUR INVOICE IN ALL CAPS. That way, when you misspell "expedite" as "EXPIDITE," your spell checker will actually catch it. I will not be purchasing anything from you in the future, and I will advise others to do the same."
"I was looking for a website that sold assorted band t-shirts and Rockabilia had a TON of selection from a bunch of different bands. I ordered a couple of t-shirts on Monday and received them on Saturday nicely packaged. I am EXTREMELY happy with my purchase from them and will definitely use them to order band t-shirts in the future."
Share your shopping experience and interact with1,887 participating stores,
write a review!
Follow us & win cool gear:
"How holiday shoppers can beat web scams..."