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""BUYER BEWARE!!! I am never buying from them again. I was trying to order parts for my vehicle and I went through their selection process to make sure I was getting the right product for my application. I ordered the part, the part came in, but they are different that purchased . F...king!!! Customer service droping phone each time when you try to explain what you get. F...king!!!! customer service!!! . WILL NEVER BE BUYING AGAIN FROM ROCK AUTO Junk!!! piece of shit!!!""
This review was modified by isageek on May 20 2012 03:31:26 PM
"Wow...I've only heard good things about RockAuto through word-of-mouth before, in person and on various car forum websites. I was surprised to see the negativity on RR, and continue to be surprised after receiving my first order.
I bought a 1991 Grand Marquis and I needed an ignition coil for it. From Ford, this is a several-hundred-dollar part, and not much better from retail chains. I was able to find a wholesaler clearance on an off-brand coil for eight dollars at RockAuto. With how low this price was and shipping being flat rate to an extent (can get several parts together before courier's rates go up by weight) I was able to toss a whole bunch of other parts into the order including a cap/rotor/plug wires kit, spark plugs, TFI module, air filter and two power steering hoses. My total price after shipping was still less than the ignition coil alone at retail.
The package shipped by FedEx Ground to Canada as I specified.. RockAuto is set up to take Canadian sales tax and handled the paperwork and money for duties and brokerage in advance so I had no problem at time of delivery. This is not a courier feature - RockAuto goes above and beyond in doing this. A lot of e-tailers do not and it means significant fees at time of delivery for the courier doing it for you.
I received all the parts I ordered, was billed the correct amount, and the parts were packaged well. They shipped the first business day after my order was placed, and some post-sales questions I had regarding the duty and brokerage were addressed quickly and courteously via email.
I really have no other option than to give these guys top ratings.
It is worth noting that I have not had to make use of the RMA/return or core return services since I ordered non-core parts and I ordered the correct parts right off the bat. It seems like most people's complaints surround these processes, so just make sure you're buying the right stuff before you pull the trigger.
I am absolutely coming back when I need more parts, and with a 21-year old car, that's bound to happen sooner or later."
This review was modified by cdntechshopper on May 11 2012 06:07:09 PM
"I thought I'd try RockAuto, went to their website and placed an order for a product. They sent me a sheet thanking me for my order and confirming my payment with delivery to arrive in 6 to 10 business days (I kept a copy of the sheet). After 2 weeks no order so I called. Somehow their system had a glitch in it & the order was never sent. They said there was nothing they could do about it; I would just have to start over. I asked for them to expedite the order and they refused unless I paid extra. I placed a call to Tom Taylor, Co-founder & VP Sales & Marketing. No response. If ever there was a company that personified the consumer warning of caveat emptor, this is it."
"I have been burned twice by RockAuto, butnever again. The first time, they sent me a front license plate bracket that did not fit my bumper contour (no big deal, I trimmed it up until it fit). Then, they sent me a completely incorrect power steering reservoir cap (for "various Chryler models 1996-90", and i own a 2002 RAM pickup). When I asked for a refund, they said that the cost of shipping was more than the part was worth, so they refused to cover it. I am 0 for 2 with RockAuto, and I won't let that become 0 and 3."
"They are cheaper and far more reliable than Auto Parts Warehouse. Auto Parts warehouse says EVERYTHING is in stock and charges you before they ship, even when sneaking in a lower cost item (tough to get a refund for the difference.) I bet this does not get posted! "
"Rock Auto Parts staff come across as professionals until they have your money! Any problems with the order expect a royal run around from well trained staff in customer evasion! We have had short orders, which they recharge for shipping! Orders wrongly packaged (part inside does not match part number on box), which they disclaim. Even when they do, its up to you to pay shipping again! Keep well away from these crooks! Try to get to talk to the owners Tom & Jim Taylor & you will be told they don't talk to customers! Great customer service, right? "
This review was modified by ExoticAutos on April 27 2012 11:40:16 AM
"Rockauto acts like there a deal but remember you pay return shipping even for core. People that work there are a holes. also remember any good review they could have easily posted themselves"
"BUYER BEWARE!!! I am never buying from them again. I was trying to order parts for my vehicle and I went through their selection process to make sure I was getting the right product for my application. I got it narrowed down, I ordered the part, the part came in, but when I tried to install it was the incorrect part. I called their customer service and they explained that if the package was not in the original packaging there is nothing they can do...I WAS PISSED OFF!!! I WILL NEVER BE BUYING AGAIN FROM ROCK AUTO!!!"
"I have used Rock Auto successfully many times until the last order. They shipped promptly via FedEx. Although FedEx says they delivered, they did not. As per standard procedure I filed a claim with FedEx. I then got the royal runaround for 2 weeks and have 13 documented phone calls with FedEx. Although it is a FedEx problem I emailed Rock Auto and asked for them to talk to their FedEx rep. Rock Auto called me within a couple of hours, apologized for the problem and offered to immediately ship a replacement or provide a full refund.
I know of no other retailer online or otherwise with this kind of service."
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posted May-11-2012 
This review was modified by 
posted May-08-2012 
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![Share](javascript:share_rating({"review_body":"Wow...I\u0027ve only heard good things about RockAuto through word-of-mouth before, in person and on various car forum websites. I was surprised to see the negativity on RR, and continue to be surprised after receiving my first order.<br><br>I bought a 1991 Grand Marquis and I needed an ignition coil for it. From Ford, this is a several-hundred-dollar part, and not much better from retail chains. I was able to find a wholesaler clearance on an off-brand coil for eight dollars at RockAuto. With how low this price was and shipping being flat rate to an extent (can get several parts together before courier\u0027s rates go up by weight) I was able to toss a whole bunch of other parts into the order including a cap\/rotor\/plug wires kit, spark plugs, TFI module, air filter and two power steering hoses. My total price after shipping was still less than the ignition coil alone at retail.<br><br>The package shipped by FedEx Ground to Canada as I specified.. RockAuto is set up to take Canadian sales tax and handled the paperwork and money for duties and brokerage in advance so I had no problem at time of delivery. This is not a courier feature - RockAuto goes above and beyond in doing this. A lot of e-tailers do not and it means significant fees at time of delivery for the courier doing it for you. <br><br>I received all the parts I ordered, was billed the correct amount, and the parts were packaged well. They shipped the first business day after my order was placed, and some post-sales questions I had regarding the duty and brokerage were addressed quickly and courteously via email.<br><br>I really have no other option than to give these guys top ratings. <br><br>It is worth noting that I have not had to make use of the RMA\/return or core return services since I ordered non-core parts and I ordered the correct parts right off the bat. It seems like most people\u0027s complaints surround these processes, so just make sure you\u0027re buying the right stuff before you pull the trigger.<br><br>I am absolutely coming back when I need more parts, and with a 21-year old car, that\u0027s bound to happen sooner or later.","link":"http:\/\/www.resellerratings.com\/store\/RockAuto\/comment\/1533270#comment1533270","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RockAuto.jpg","store_name":"RockAuto.com","username":"cdntechshopper","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I thought I\u0027d try RockAuto, went to their website and placed an order for a product. They sent me a sheet thanking me for my order and confirming my payment with delivery to arrive in 6 to 10 business days (I kept a copy of the sheet). After 2 weeks no order so I called. Somehow their system had a glitch in it & the order was never sent. They said there was nothing they could do about it; I would just have to start over. I asked for them to expedite the order and they refused unless I paid extra. I placed a call to Tom Taylor, Co-founder & VP Sales & Marketing. No response. If ever there was a company that personified the consumer warning of caveat emptor, this is it.","link":"http:\/\/www.resellerratings.com\/store\/RockAuto\/comment\/1521186#comment1521186","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RockAuto.jpg","store_name":"RockAuto.com","username":"BoydBurton","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been burned twice by RockAuto, butnever again. The first time, they sent me a front license plate bracket that did not fit my bumper contour (no big deal, I trimmed it up until it fit). Then, they sent me a completely incorrect power steering reservoir cap (for \u0022various Chryler models 1996-90\u0022, and i own a 2002 RAM pickup). When I asked for a refund, they said that the cost of shipping was more than the part was worth, so they refused to cover it. I am 0 for 2 with RockAuto, and I won\u0027t let that become 0 and 3.","link":"http:\/\/www.resellerratings.com\/store\/RockAuto\/comment\/1495361#comment1495361","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RockAuto.jpg","store_name":"RockAuto.com","username":"Brad310","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They are cheaper and far more reliable than Auto Parts Warehouse. Auto Parts warehouse says EVERYTHING is in stock and charges you before they ship, even when sneaking in a lower cost item (tough to get a refund for the difference.) I bet this does not get posted! ","link":"http:\/\/www.resellerratings.com\/store\/RockAuto\/comment\/1491977#comment1491977","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RockAuto.jpg","store_name":"RockAuto.com","username":"BuzzardWing","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Rock Auto Parts staff come across as professionals until they have your money! Any problems with the order expect a royal run around from well trained staff in customer evasion! <br>We have had short orders, which they recharge for shipping! Orders wrongly packaged (part inside does not match part number on box), which they disclaim. Even when they do, its up to you to pay shipping again! Keep well away from these crooks! Try to get to talk to the owners Tom & Jim Taylor & you will be told they don\u0027t talk to customers! Great customer service, right? ","link":"http:\/\/www.resellerratings.com\/store\/RockAuto\/comment\/1491849#comment1491849","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RockAuto.jpg","store_name":"RockAuto.com","username":"ExoticAutos","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Watch out especially for Erick prices may be low, but you are dealing with dishonest. You get what you pay for.","link":"http:\/\/www.resellerratings.com\/store\/RockAuto\/comment\/1468301#comment1468301","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RockAuto.jpg","store_name":"RockAuto.com","username":"marlopez2000","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Rockauto acts like there a deal but remember you pay return shipping even for core. People that work there are a holes. also remember any good review they could have easily posted themselves","link":"http:\/\/www.resellerratings.com\/store\/RockAuto\/comment\/1426949#comment1426949","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RockAuto.jpg","store_name":"RockAuto.com","username":"Sokey","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"BUYER BEWARE!!! I am never buying from them again. I was trying to order parts for my vehicle and I went through their selection process to make sure I was getting the right product for my application. I got it narrowed down, I ordered the part, the part came in, but when I tried to install it was the incorrect part. I called their customer service and they explained that if the package was not in the original packaging there is nothing they can do...I WAS PISSED OFF!!! I WILL NEVER BE BUYING AGAIN FROM ROCK AUTO!!!","link":"http:\/\/www.resellerratings.com\/store\/RockAuto\/comment\/1399755#comment1399755","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RockAuto.jpg","store_name":"RockAuto.com","username":"cjaketombstone","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have used Rock Auto successfully many times until the last order. They shipped promptly via FedEx. Although FedEx says they delivered, they did not. As per standard procedure I filed a claim with FedEx. I then got the royal runaround for 2 weeks and have 13 documented phone calls with FedEx. Although it is a FedEx problem I emailed Rock Auto and asked for them to talk to their FedEx rep. Rock Auto called me within a couple of hours, apologized for the problem and offered to immediately ship a replacement or provide a full refund.<br><br>I know of no other retailer online or otherwise with this kind of service.","link":"http:\/\/www.resellerratings.com\/store\/RockAuto\/comment\/1395343#comment1395343","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RockAuto.jpg","store_name":"RockAuto.com","username":"Fredkoester","rating":"5"}, "single");){kind=link}
""BUYER BEWARE!!! I am never buying from them again. I was trying to order parts for my vehicle and I went through their selection process to make sure I was getting the right product for my application. I ordered the part, the part came in, but they are different that purchased . F...king!!! Customer service droping phone each time when you try to explain what you get. F...king!!!! customer service!!! . WILL NEVER BE BUYING AGAIN FROM ROCK AUTO Junk!!! piece of shit!!!""