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  • RockAuto.com
    • Address: 6680 Odana RoadMadison, WI
    • Contact: service@rockauto.com
    • Phone: 608-661-1376
    • Customer Support: 866-762-5288
    • Business Hours: 7am to 9pm Monday - Friday8am to 4pm Saturday & Sunday(Central Time)
    • Fax: 608-836-5694

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.61/10 5.61/10
    Chance of future purchase: Rating 2.81/10 2.81/10
    Shipping & packaging: Rating 3.57/10 3.57/10
    Customer service: Rating 1.94/10 1.94/10
    Return/Replacement policy: Rating 1.67/10 1.67/10

4,478 Customer Reviews

Rating 2/10
1/5
modified review posted

"I have been purchasing parts from Rock Auto for 5 years or so. My latest purchase was not very good. On 4/14/2015 I purchased two ignition switches from Rock Auto using there part number cross over system which usually has worked out well for me,but when I got the ignition switches they wouldn't bolt up to the column like the factory switch and the connectors on the switch were not in the same location for my factory wiring. So I went through the process of doing a return but I found out that ..they would take the parts back but I was going to have to pay for the return shipping and they were going to remove the original shipping from my credit card!... There system made the cross over so it should be there responsibility to take back the incorrect parts and I shouldn't have to pay anything because this was no fault of my own.
What have I learned; DO NOT BY FROM ROCK AUTO!
BEWARE! DO NOT BUY FROM ROCK AUTO!
"

modified review This review was modified by Garyscar71charger on April 20 2015 06:56:15 PM


Rating 2/10
1/5
modified review posted

"Horribly inaccurate parts finder and terrible customer service. It took over a week to get the parts and in multiple shipments which increased the shipping cost. They want you to return the part at your cost to get a refund and their refund does not include the cost of shipping. Terrible company."


Rating 2/10
1/5
modified review posted

"beware, I ordered Unity struts, they were defective and tried to order Monroe and get my money back for the Unity, RA would not give me credit. Bought mirror for my truck and no bolts were included. Very poor service, will not use them again! "


Rating 4/10
2/5
modified review posted

"On 04/05/2015 I ordered 2 front and 2 rear Monroe quick struts for my 04 Ford Explorer. On one of the rear quick struts that came, the top strut nuts were missing on one of the rear struts and it looked like the item was returned at one time because the box looked to ripped open. The front struts were the correctly labeled struts but they would not fit at all. I compared them to the original struts and they were different. So, either Monroe made them wrong, or Rock Auto sent the wrong struts in a correctly labeled box.

I have also ordered complete brake parts (rotors, brake pads, and hardware) for my Explorer and they sent everything correctly except one of the rotors was for a different vehicle. I had to go to a local auto parts store and get another rotor because my car needed to be inspected and would probably not have passed with the rotors that were on the car.

I have ordered other items in the past, but recent orders have been messed up.

I have mixed feeling about buying from Rock Auto again. They might have good prices but quality control on inventory is lacking consistency.
"

modified review This review was modified by scottbelkin on April 10 2015 04:45:07 PM

No Avatar
eni
Rating 2/10
1/5
modified review posted

"Beware buyers !!! Terrible customer service.
Bought 4 engine & tranny mounts for a kia spectra 2005.
2 of the mounts didn't fit although they were listed as spectra 2005 parts. I initiated the return and I specified the reason as "parts didn't fit" . Their website says they'll refund shipping if the reason for the return is their fault.
I got refunded the parts cost only not the shipping. I called CS and explained the situation to the lady over the phone. She told me there is nothing they could do because I had selected the wrong reason on the website (!?) (there is a drop down menu listing the reasons for the return) and that the right reason would've been "wrong parts" and that it was my fault. Well the parts were not wrong ! they were listed for the kia spectra 05 so "parts didn't fit" was a more accurate description.
I wasn't being unreasonable, it wasn't my fault that the parts dint fit so just asked them to honer their published return policy about the shipping cost. . If a company doesn't honor their own published policies then stay away!
If you don't have to deal with their customer service you'll be fine , otherwise good luck and don't expect get refunded for shipping even if it is not your fault.

This is the last time I buy anything from this company and I wont recommend anyone to buy anything from them.

Also the reviews in custumerlobby.com only show most the positive ones, they didn't even publish mine.
Glad to see that resellerratings publishes everything and it is trustworthy for people doing research about this company.

"


abuck2's Avatar
USA USA USA
Rating 10/10
5/5
modified review posted

"The ignition cylinder on my 1997 Nissan Pathfinder broke, so at the advice of my dad (a regular customer of RA), I ordered the piece from Rock Auto. It came quickly, was exceptional quality, and along with the main piece there were many additions that were not expected (e.g. screws, retainer clip). Would absolutely order from them again! :) "

modified review This review was modified by abuck2 on April 01 2015 05:59:17 PM

Rating 2/10
1/5
modified review posted

"We purchased a power steering pump from Rock Auto. We returned the core just like that asked. Now they won't give us our core return back. They stated the wire was cut however they have not been able to give us a clear picture of the wire cut. They also charged us to ship the core back to them. Never using this company again. Horrible."


Rating 10/10
5/5
modified review posted

"ordered on fri 3/27 and it showed items to be del on about 3/31 which was fine, but the confirmation also showed a fedx traking # which until today 3/30 returned "not found". Still no biggie then late in afternoon finally showed up on fedx tracking and guess what it shows coming from the town I live in, so what the heck a shipping charge I could of just w/c'd items $22. to ship a few blocks. I could of been really mad if ordered ndair that was well over a $100. I will give them great on item pricing though o'rileys was asking 170 for each item I got for 112. Maybe they could look into option of wc pickup for items if buying from same town as shipped from "

modified review This review was modified by toushay on March 30 2015 07:43:25 PM

Rating 2/10
1/5
modified review posted

"been restoring my 76 ford courier. bought two tie rod ends. same brand and part number. get the package with parts from two different manufacturers (japan & mexico) obviously different... would not help and told me they dont have time to look before packaging it. secondly.. bought a wheel cylender that was leaking as i was bleeding the brakes. old crusty ass rusty parts. would not allow me to return since it was past the 30 day warrenty... wtf!?!"

modified review This review was modified by urlaub on April 19 2015 08:06:40 AM

Rating 2/10
1/5
modified review posted

"At first i like rockauto and i would recommend it to friends until i started receiving phone calls from ups stating that rockauto didnt pay for the shipping. Ill never order from rock auto again."


Rating 2/10
1/5
modified review posted

"I've been dealing with RockAuto for more than 5 years now. The last 2 orders have contained parts that did not fit. The last order contained wiper blades that don't fit my 2012 Mini. No big deal, except they refuse to cover the cost of return shipping, which is about equal to the value of the blades. They asked for pictures, which I sent, but they still won't cover shipping. Their mistake, but my cost...Goodbye RockAuto"

modified review This review was modified by KMac13 on March 10 2015 09:29:44 AM

Rating 4/10
2/5
modified review posted

"I have been doing business with RockAuto since before they were popular. I have probably spent $1000's of dollars with this company and have never had a problem with getting the wrong item or slow shipping... until my last order.

I ordered a set of rotors and pads to do the brakes on my wife's car January 31st. In the past, orders have arrived within 3 to 4 business days with the cheapest shipping (usps) so that is what i chose again. Order arrived February 5th but the warehouse sent me the wrong pads. The part number for the pads I ordered were very close to the pads I received so I figured it was just a simple mistake and didn't make a very big deal about it. I went online, filled out a complaint, and was able to print out a FedEx label, at RockAuto expense, so that I could return the pads. The online tools explained that as soon as RockAuto received confirmation that FedEx had the package, my replacement pads would be on their way.

The returned pads were picked up by FedEx February 10th or 11th (not sure because we had a major snow storm that week) and the replacement pads were not sent out till February 18th with an expected delivery date of February 21st..... Enter Snail Mail Hell.... On February 21st my order was sent to the wrong post office who in turn sent it back to the sorting facility where it was lost. I filed a complaint with the post office myself because RockAuto customer service refused to do anything for 7 business days. I finally received my replacement pads on March 3rd, a full month after my initial order date.

Moral of the story... spend the couple of extra dollars for ground shipping to avoid the post office, and, if you have a problem with the shipment be prepared to deal with it yourself. RockAuto customer service is a joke.
"

modified review This review was modified by Blue88487 on March 09 2015 09:34:29 PM

Rating 2/10
1/5
modified review posted

"I per-purchased some front brake rotors for my car. I only use this car in the summertime and purchase parts for non-critical repairs do do over the winter when it is off the road. The new in the box rotors do not fit my car. The part number on the box is the correct one according to Rock Auto. They will not fit over the hub and the rotor thickness is less. Clearly not the correct ones. Email with customer service was no help. First response more or less I was accused of ordering the wrong part and I should try to resell it to someone and make a profit. When I proved that I did order what the catalog specified, support rep Dave S. said that I "may simply have a unique vehicle that the catalog specified part does not fit, it happens ALL the time in the automotive industry" and that since it had been more than 30 days no exchange or refund would be given.
Don't shop Rock Auto!!!
"

modified review This review was modified by SummerCar on March 05 2015 01:17:32 PM

Rating 2/10
1/5
modified review posted

"I called and talked to a representative from Rock Auto and he told me the radiator I was about to purchase from them would fit my car. So I ordered part. When the mechanic was putting the radiator in the car he found that it was larger and the hose fittings where not i the same place as the OEM part. I was forced to go to the dealership and purchase the part full price costing me hundreds of dollars. When I called Rock Auto there representative hung up on me three times and was given grief about returning my part. They offered me no apology or explanation or discount on future parts. I will never purchase from Rock Auto and I recommend you do not either."


Rating 2/10
1/5
modified review posted

"Never, never buy a part from this company. They sent us a non functional motor which had been just thrown into the box. And they refuse to replace their piece of junk. Absolutely NO customer service at all. We will NEVER shop with them again, and you shouldnt either if you want a good quality part or a company who cares about you."


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