5/5

posted Feb-05-2012

"Had heard about Rockauto from coworkers.
In early 2012 I needed to order a new wiper motor and most parts of an exhaust system.
I could have gotten the wiper motor locally but for the exhaust system I was unable to find all the parts I needed at my local auto supply chain stores.
Sure, I found the muffler and some clamps, but not the other required connecting pipes.(from catalytic converter to muffler and from muffler to rear of vehicle).
Rock auto's webpage said that if my exhaust was "factory OEM welded", to refer to an exhaust system diagram and order all parts of the system. Rock auto had a couple different complete exhaust system diagrams, one for Walker brand and one for AP.
I printed out the charts and compiled a list of the required part numbers.
My entire order of 2 pipes, 1 muffler and several clamps and brackets came to about $80. Shipping was about $20.
My order was split into 2 parts but both shipments received in about a week, via fed-ex.
All the parts were the correct parts.
Everything fit together as it should and I had my new exhaust installed in one Saturday afternoon.
The wiper motor went in quite easily as well.
I would definitely use Rock auto again.
Pros: everything mentioned
Cons: none yet
Side notes: The only thing that was a bit of an irritation was that the wiper had a "core" fee accessed. As the fee was only $8.00 I just paid it and that was that. I have no intention of returning the old core, as it will cost more than $8.00 to ship the old core back.
But the wiper motor "including" core fee was about $50. This was cheaper than buying the motor locally and also the only other motor offered without a core fee was like $80. So $50 is an acceptable price to me."

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5/5

posted Feb-02-2012

"I was looking for a dome light lens for a Ford Bronco -89 and found it at RockAuto to a really good price. Even the shipping was really inexpensive. Got it in 2 days. I'm really pleased and will look for more parts at this store."

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1/5

posted Jan-26-2012

"I spoke to 2 customer service supervisors. Jeff and Ralph. I explained I received the wrong oil pan gasket for my 2003 Saab 9-3. I wanted to send it back considering my mechanic had to try and repair the old one so I could get the car back ASAP. They told me it was MY FAULT for the mishap and that they would not credit me on the shipping (10 bucks). I was not really concerned about the 10 bucks but it was the principle. They have me looking up parts for the car and they do not list specifics like (the 2002 vert was is listed as a 2003 so I would not order the wrong part.) Clearly I know the history of Saab and what car is what and what year.

The bottom line.....something so simple as good old school customer service was lost. They could have ate the shipping to make me happy and to come back to buy more. They did the very very opposite of that. They made me out to be a fool and they kept referring to Edmunds.com to tell me I am wrong? Who uses edmunds.com at a reputable parts distributor? I mean....do you call LL Bean and have them put you on hold to call or go onto Sears website? No. RockAuto could not be on the other side of the stellar customers service consistency you get from a traditional strong valued company like LL Bean,

Buyer beware. This is a very misguided company with values that fall way off the cliff.

They get this response from me over 10 bucks.
"

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5/5

posted Jan-24-2012

"The parts (oil filters) I ordered were shipped very quickly, and arrived with no issues. Very reasonable prices too."

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1/5

posted Jan-19-2012

"I ordered a part out of Rock Auto.com from Rock Auto, LLC and it was the wrong part. When I called, they blamed me for the wrong order and the information they provided for the return of the wrong part they sent me, stated, I know did not want the order.
Further more, I had to send the heavy part back at my own expense, which was a lot and told I would be reimbursed when the part arrived back to them in about 1-5 days.
In all they blamed me for ordering from their faulty website and have cost me money and time dearly. Don't bother to ask to speak to the manager, because they make excuses for the manager before making you hold forever, nice corporate tactic.
It will be my last order from Rock Auto. Com and Rock Auto, LLC.
Do yourself a favor and buy your parts at the local auto parts store like Auto Zone, O"Reilly's, etc. At least there, you can exchange and save yourself some time and lots of money when they give you the wrong part."

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1/5

posted Jan-13-2012

"I ordered some stabilizer links of "professional" quality made by Deeza. The parts I received came with grease nipples in a bag, but the holes for the nipples were not threaded and joints were already greased. When I contacted Rock the sales assistant told me that she contacted Deeza who stated the holes needed to be "tapped," she understood that meant hitting the threaded grease fittings into the hole. She was unable to understand that the term tapped meant a thread would be cut and filings generated, and that this should have been done in production. The parts were made in Turkey, perhaps there you hammer threaded parts into untapped holes."

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5/5

posted Jan-10-2012

"Very fast shipping and processing! My parts fit perfectly and were packed great."

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1/5

posted Jan-07-2012

"I order a fuel pump and pay 50$ for shipping and they sendet 5 days later, and the wrong item, after a conversation with costumer service, they just ignore the mistake, and the been impolite to me. Worst experience I ever hav, never buy agen from them. "

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1/5

posted Jan-03-2012

"I ordered brake pads, they sent the wrong ones. Because I wasn't able to get to the brake pads until after the 30-Day window for returns, they told me that I'd have to pay to ship them back and get the correct brake pads. I kindly asked that they pay the return shipping, because it was their mistake for sending me the wrong part. They said no. I asked them it if was worth losing a customer, and he wouldn't answer the question. It amazes me how terrible customer service is becoming. Never buy from rockauto.com"

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1/5

posted Dec-31-2011

"They send me list the wrong items under there parts list,and they send me the wrong part,and they don't want to pay for returns and they want to cut the shipping charge,why? because they are a theft theft theft ,DON'T EVER ORDER FROM THEM AND WASTE MONEY AND TIME BAD QUALITY ,If you want call me so I could explain more about these people before you waste your money. "

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