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"DO NOT ORDER FROM ROCKAUTO!!! VERY UNPROFESSIONAL!! WHEN I ORDERED MY PARTS I WAS TOLD THEY WOULD BE HERE WITHIN 6 DAYS 8 DAYS LATER I CALL TO FIGURE OUT WHATS GOING ON AND THEY TELL ME MY PACKAGE WAS SENT FROM NJ TO WISCONSIN THEN FROM WISCONSIN TO KENTUCKY THEN FROM KENTUCKY ITS GOING BACK TO NJ THEN IT WILL BE SHIPPED TO ME, IN SOUTH CAROLINA. THEN ON TOP OF THAT I ORDER A RIGHT UPPER GRILLE AND A RIGHT FENDER I RECIEVE A LOWER LEFT GRILLE AND A LEFT FENDER, I CALL AND HE TELLS ME I ORDERED LEFT I THINK I KNOW MY LEFT FROM RIGHTS AND I DID NOT ORDER LEFT PARTS. HE TOLD ME I WOULD HAVE TO PAY TO SHIP IT THERE AND BACK. BS THEN HE HUNG UP ON ME!! DONT ORDER THERE A RIP OFF AND ASSHOLES"
"I buy from RockAuto the last 3 years and have no troubles at all. Often I use their catalog as a guide to check the availability and price of aftermarket parts. But of course you should check all part numbers by the OEM catalogs and take into account what Timken, Federal-Mogul (Moog, Wagner), Bendix and another major brands now forward the Chinese s**t. Then be ready they do not collect you order but ship it by parts from the OEM stocks (bolt from Location A and nut from Location B)"
"Bought a part for my truck. Rock Auto shipped the wrong part. However, because I discovered their error after 30 days, they would not take the part back. Part was in perfect condition in original packaging. Stupid policy that they will not accept a return when it is their error. Will never do business with them again."
"I bought a Spectra Premium gas tank with fuel pump and sending unit as a kit from RockAuto. I received the kit, installed it and I found i had a leaky tank. Too bad for me that it was over 30 days before I got the tank installed and had occasion to fill it enough that the leak became apparent. After dealing with RockAuto and Spectra Premium, sending both of them pictures of the leaking tank, in and out of the vehicle, spending 2 1/2 hours installing it, then removing it, and losing about $25 worth of gas to the leak. I am now supposed to send via common carrier at my expense back to RockAuto, but they will only take it after I spend the time to thoroughly flush the tank with water and detergent, again my expense with no compensation for time or materials. After doing that FedEx or UPS SHOULD take it. I may be asked to pay hazardous charges. Then I get to wait for another tank, which may or may not be defective. I did contact Spectra Premium for help, just to let you know that I wasted that time. Spectra Premium really didn't care about their defective product. At first it was ,"how do we even know it's one of our tanks?", now we are back to "you really need to deal with RockAuto on this as there is nothing we will do with you directly". RockAuto does offer a 1 year warranty, but what good is this warranty? It isn't worth the paper it is written on. Final line, I'll repair the tank myself and pass along to anybody who cares to hear, beware RockAuto. I will never deal with them again. I cannot afford their cheaper prices. "
"ROCK AUTO CHEATS THEIR CUSTOMERS!DO NOT ORDER ANYTHING FROM THIS COMPANY! THEY CHEAT YOU AND HAVE TERRIBLE CUSTOMER SERVICE!! YOU ORDER A BRAND NAME PART AND THEY SEND YOU A COMPLETELY DIFFERENT PART. I ORDERED A BECK ARNLEY PART FROM THEM FOR $39.79 AND RECEIVED A RENNBAY PART FROM THEM THAT SELLS FOR $23.78 ON RENNBAY.COM. THE PART THAT I RECEIVED IS NOT EVEN LISTED ON THEIR WEBSITE! WHEN I CALLED THEM, THEY TOLD ME THAT THEY WOULD NOT ACCEPT A RETURN OF THE PART AND WOULD NOT SEND ME THE CORRECT ONE. I TALKED TO 4 DIFFERENT PEOPLE AND THEY WERE RUDE AND GAVE ME NOTHING BUT GRIEF! AVOID THIS COMPANY LIKE THE PLAGUE!!"
"I have ordered 5 times since 2009 and every transaction has been seamless. Parts have arrived faster than expected and core returns, while multi-step, were easy to figure out. Rock auto saved me $50 on a throttle body on my most recent order. "
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"These people will not admit their computer mad a mistake I ordered parts and they sentThem to my old address. When I made the order I gave billing and shipping address as same.They tell me I put in wrong address ( I do know where I live ) Their computer used my old addressfor shipping but it did get my billing address right ( which is also my shipping address )To get shipping address changed ups will only accept change from shipper, Rock Auto refusedto do it !! Other half of shipment cannot be delivered by post office ti is being sent back.Buy from someone else they do not deserve our business!"
"Placed 4 orders in 2011, 3 orders in 2012, and so far 1 order in 2013. Orders are usually processed within a day, depending on when i enter them. Shipments via Fedex ground usually arrive within one week. Pretty good for ground shipment halfway across the country and then across an international border. All taxes and brokerage prepaid at order, no fees on arrival. Need to combine a few items to make shipping worthwhile. Takes time to place order so that items come out of one warehouse without paying multiple shipping. Excellent quality parts, recommended seller. Plan to order again. Have ordered several times for friends. Generally avoid ordering very large items since shipping too expensive."
"Never buy from Rock Auto!!!!. I ordered a bumper part from them under the subcategory of 2500HD but the part was for a 2500. There were three total items under the 2500HD category but only one of them was the correct one. Because the item was long it cost over 80.00 to ship a 12.00 part. I called them twice to try and resolve the issue. The two reps both admitted that the part was for a non HD truck and was under the 2500 HD category but their excuse was that sometimes people don’t know what kind of truck they have and so they have to put all the options there instead of the correct category of 2500, which was just one step right above the 2500HD category. I offered to re-order the correct bumper but just credit me back on the shipping. They were rude and refused. Never ever again."
"This is my second order from RockAuto.com and I have nothing but good to say about them. The prices are lower than other sites and they shipped the items in a quick manner. I ordered on 05/03/13 and they marked the purchased as shipped on the same day (05/03/13) and I received the item on 05/06/13"
"I ordered a pair of wiper blade from them.they shipped my order really fast via USPShowever, after several days of waiting, I have not received my order. Then I checked the USPS tracking#, it was stuck in somewhere for no reason.I then contacted customer service, they wanted me to wait for another ten days before they can do anything. I then asked what will you do if I still do not get my order? they said "it will depend on certain circumstances which I can not tell you now" I then requested speaking to manager, he gave me the same answer.I said it is not like some clothes I can wait for ten days or even a month to receive them, it is an auto part which I need badly for replacement for my car. he insisted he can not do anything.I then give him a suggestion, how about they send me a replacement now and if I happen to receive two orders, I will return one to them, he said they can't do that either because some customers never returned even they received both of them.I can understand this, then I suggested I can place a new order now with him,meaning I will take the risk to pay for this new order so they dont get any loss, he finally agreed, however, he increased the price for the same items, saying the suppliers increased it. I then argued it is not my intention to place a new order with them, but I can not wait to receive my previous order which was supposed to be delivered on 4/20/2013, why can't you even honor me the same price, he said he just can't.I don't know why I still spoke with him at this point, I was really upset for what happened to me. stay away from this company if u want no trouble!BTW, they did not even apologize for the whole thing, they attribute all of this to USPS, they even why don't I contact USPS to ask them change their policy???"
"After waiting a week for my parts to arrive, I get started so I can get our truck back running. I took the first ball joint out of the box and pressed it in, but the steering knuckle asy would not slide onto the ball joint stem. I ordered 2 of the same ball joint so I compared to the other and it is different, but the boxs are the same stpck number. The box had been pre opened and the part looked prevously handled, but thought little of it. So I removed the incorrect ball joint and called rockauto. I told them the problem and I dont want to wait another week for the correct part. They said that I need to drive to town and package and ship the used part back to them for a refund and in the meantime pay for another and wait for it to arrive. So, I am presumed guilty by the rockauto and since they have been paid, I get treated like a diaper.So, I took pictures of the parts and the boxes and emailed to rockauto, I will call my cc company tommorow and stop payment. Rockauto can have fedex pickup thier valuable part from my porch. I have used rockauto many times in the past with one issue I shrugged off. Any company can make an error, but it is how that company handles the error is how it defines them. Rockauto could care less about you, are arrogant, patronising and just plain old sucks, unless you want wrong used parts when"
"WORST company to do business with. Ordered 3 parts only got 2 of them. Customer service rep insisted parts were delivered. It was a $26 part on a $138 order. She refused to give me her manager after three requests. Said there was nothing she could do because I didn't call within 2 weeks of the order! Kept repeating the same mantra over and over about it being delivered. IT"S NOT IN MY HAND IT WASN'T DELIVERED! What would I need two windshield washer pumps for? Terrible customer service. Will never do business with them again. They could have save a customer for about $10 but they refused."
"I will never do business with RockAuto.com again. I have several problems when I received my multiple shipments from one order. The boxes were open not even taped, parts were broken, and received the wrong parts. Then I was told I needed to pay again to ship them back. And the Customer Service Rep. (Aaron) was not very professional."
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