Apparel & Jewelry
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"I ordered a pair of boots from Roaman's over a year ago and wasn't pleased with the quality but decided to keep them and still wear them to this day. Even though they'e worn out on the heel part. Poor quality. That order doesn't even show up on my order history on the site in my account. Didn't learn my lesson the first time. Ordered another pair of cute boots last month on the 29th. Wasn't pleased with the fit or feel of them so I returned them. I tracked them everyday to make sure they received them. I had to call and ask about my return and my refund. They said they received them on the 10th of this month (Dec), even though a delivery is post on the 4th (Dec) in the return section of my account. They also said a refund should show up in my account the next day. It didn't. Refunds are supposed to be processed the same week they receive the returned item. I've given them a few days, but I will be calling again about my refund. I kinda hate this place. Customer service is okay, at best, I guess. Someone got to me quickly and I didn't wait long, but they weren't too friendly. I WILL NOT be dealing with this place again. I DO NOT recommend Roaman's."
"Ordered a robe costing #24.99, plus shipping/handling & tax, and next day delivery. Arrived and was absolutely huge for size listed. Next day shipping was $19.99 in addition to the $7.99 standard shipping and handling. Returned item. $7.50 shipping was deducted, and I was credited #19.30. So, I paid $37.51 and have nothing, zero, to show for it. Horrible return policy. Suggest you avoid it, or keep the item and make place mats out of it. This is absolutely ridiculous."
"Is is it me? Every once in a while I'll order something from Roamans and I get it sometimes on time and sometimes late. Looks real nice in the catolog. I try it on and its the worst quality. I just bought two pair of jeans the same size one fit and the other was waaaaaay too big. Same size! The ones that did fit the button fell off when I went to button them. No! they were not tight at all. The button fell off in my hand. That reminded me why I had stopped ordering from them years ago. Then I recently tried again odering two shirts. They were cute whith the shoulders out. When they came (late). I tried them on and the cutouts on the shoulders where lopsided. The opening shoulder hole was bigger on one side than the other side. My husband noticed it right away and he never notices anything. So that was another reminder. They have not gotten thier act together yet. PS.this was just two stories. I ordered years ago and I like a dummy thought I was just having bad luck. Now I know its Roaman's clothes. Worst quality. "
"I placed an order for a swimsuit on 02/19/12 knowing the item was backordered until 03/05/12. As that day came and went the status still showed "backordered" with no new ship date available but since I placed the order way ahead of when I needed it, this was acceptable. As time went by I called and was told it should be shipped "any day" now and that was still okay. Well, now it is showing 07/20/12??? Are you kidding me??? 5 months to get a swimsuit??? Seriously??? This WAS a gift for a vacation that I specifically ordered in plenty of time BEFORE the vacation only to find it's not even going to ship until AFTER the vacation is over. I have been a LOYAL customer for YEARS but NO MORE. I will no longer shop at your site or Woman Within or One Stop Plus or Jessica of London or any of your other stores. Why? Because this has happened too many times before. Either you backorder an item indefinitely or your cancel the item all together. And, I know why. It ONLY happens why I use a 50% off coupon. IF I paid full price, I'd have my order by now. I'm willing to bet that all the people who placed the same order at the same time but did NOT use a coupon they got their orders months ago. But, I used a coupon so I'm penalized!"
"BE CAREFUL when ordering from Roaman's, and NEVER send a gift to someone. I sent a gift to someone worth $128.95. The recipient decided to exchange a couple of the items, but the new items she was purchasing were much more expensive than the ones being returned. So 2 weeks later, I received another charge of $145.97 on my bank statement. When I called to dispute the charges, I was told that when I authorized the first oder to be sent to the recipient (which was clearly a gift, considering I requested a gift receipt and gift card to be sent as well), I was automatically authorizing her to charge any amount she desired to my card during the exchange. I was then hung up on by the customer service representative. So the recipient had a different name, none of my credit card numbers, or access to my Roaman's online account, yet she was able to charge any amount she pleased to my credit card. So unless their items are worth giving up the security of your bank account, I wouldn't buy from them."
"Many years ago, I was excited to find Roaman's online and enjoyed purchasing clothes from them. However, the last four years or so, the quality of their clothes has diminished so much that I can no longer buy from them. Their clothes fall apart right away. Zippers bend, pucker, catch, but always end up falling off within a couple months. Seams are often sloppy and come undone. The materials that they use are thin, pill easily, wear right through. The final straw was the pants that I had ordered and reordered. The seams in the pockets disintegrated on the first wash. The next pair I got to replace them had a crooked seam on the pocket so that it was only half sewn and there was a hole in it large enough for my keys and so forth to fall through, down my pant leg and onto my foot. It often feels like as a plus-size female, this is just what I have to deal with. Well, I don't. I would also like to point out that I have reviewed many of their products on their website and they delete any reviews that are too negative. Notice how all their products have high ratings? Now you know it is because all the ratings that they didn't like have been omitted. They also fight with you about paying return shipping when the error is theirs. Then they give in and say, "okay, we'll get you a gift certificate in that amount." I always say I just want it refunded to my card, and they reluctantly do so. I am so tired of this company, including their other storefronts like Kingsize men's clothes and so forth. They are all horrible quality and terrible service and deceptive reviews and corrupt return processes."
"I purchased three t-shirts from Roaman's March 27th. The neckline of one shirt disintegrated in the wash. When I took it out of the dryer half the neckline had come apart at the seams. So I contacted Roaman's on 6/22 and asked for a replacement as it was within the 90 day warranty period. It took multiple emails and each time I'm required to repeat the entire details on the issue. Finally one day Roaman's return mailer arrives and I ship the defective t-shirt back. Then they promptly drop off the face of the earth again. No contact, no replacement shirt and almost two more months go by. I email and multiple emails exchanged again they still don't know anything about my order, nothing has been shipped, and all the color options are now sold out. At this point I plan to chalk it up as a learning experience and I'm dropping the whole issue. My life is too short to deal with these crazy people. The clothing is cheap and nothing is worth the aggravation of dealing with this company."
"I ordered a pair of Naturalizer shoes. I received them in a timely manner. But, when I received them, they showed signs of being worn inside and the outside was dirty, and they were not in a Naturalizer box. I called Customer Service and decided to send the shoes back. This was their mistake, but I still had to pay for shipping the shoes back. They said there was nothing they could do about the return shipping price charged me. I do not recommend buying from this company and I will definitely never place an order with them again. UPDATE on REVIEW: I wrote to Roaman's after my review here. I let them know that I felt it was their mistake and they should have paid the shipping for sending them back. I got a nice note saying they had made the mistake and they did refund the shipping to me. Thanks, Roaman's. "
"I've purchased clothes through Roamans on several occasions with no problems. Their prices are low, they have good coupon codes, and I've liked the clothes. Their sizes run a little big. I have also done several returns (to get right size) and never had a problem with the returns. They are a little slow on crediting your card - 3-4 weeks, but they state that on the invoice. I'm happy with them. "
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