We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.
"I didn't make my purchase from Ritz's web site but went to one of their box stores instead. I had researched and made a decision that I would buy a Canon Rebel XTi camera, (not a cheap camera). I live about 160 Miles round trip from their store so I called about pricing before making the trip. I was told by the salesperson that I was in luck, the camera was on sale and they had two in stock. I asked him to put one aside for me. When I arrived at the store I asked to see the camera and while I was looking at it he came up to me and said that he had made a mistake and that the sale ended the day before. He said he had called the district manager at home, told him about the sale price he quoted me, and the manager REFUSED to honor it. To make a long story short I was/am pissed. I was out an extra $125 plus the gas money. I wrote a letter to the President of the company and sent it registered mail. That was (3) weeks ago and no call or letter. This outfit makes it almost impossible to contact them, and I had to do a lot of research to get their address and the name of the President. I wouldn't buy from this rip-off joint ever again, and will definately spread the word to anyone and everyone. And BTW, the salesperson had very little knowledge of cameras and equipment. "
"First mistake, I read "Bizrates" reviews which says Ritz Camera is Great. Should have read "Resellerratings" reviews and I wouldn't be in this mess. I ordered 1 item, $62.50 received the first one after some customers service talks. Six days later a second item arrived and I refused it, told FedEx to send it back. Credit card bill came in and I was charged for 2 items differant dates. Credit card company told me not to pay the bill for a couple of weeks, to see if it will be credited back. (Hopefully with no restocking fee) Go to "Resellerratings" and read the reviews and I will not have to tell you to stay away from this ????? Business?."
"At first glance the notion of making purchases on the Internet has a great allure: cheap prices, grand selection, no annyoing sales people to deal with, and the thrill of a package coming to you door. Well, just how wrong can you be. I decided to purchase a Nikon D70 camera a few weeks ago. My frist attempt was to quickly, stupidly look at the lowest prices, which of course brought me to the insidious infiniticamera.com. That experience is logged in here somewhere--again I will only say to you people out there, if they're in Brooklyn, stay away. Don't believe the few good notices, these people come on heree and try to pump up their image, but the totla amount of unahppy customers can never equal their puny efforts. So i turned to Ritzcamera,com...it cost a lot more but they actually had real stores and it just didn't seem very "Brooklyn", so I gave it a shot. I was excited to see a special offer for a Epson printer included. Ah, the magic of that word "free!" So I plucked out nearly $1200 and was very, very excited when the camera showed up at my door. It's a GREAT Camera. Seriously. But where was that "free printer"? I called. They explained. As that old codger Ross Perot once remaked, "the devil is in the details," and so it was with this "free printer" which actually need to be purchased at the same time as the camera (thats the detail). Please, go to their website and let me know if I'm crazy: I thought for $1199 I was getting a camera and a printer (thru rebates). When I realized that I had not purchased the printer at the same time, I thought, let me call them. Now, there is horrible, horrible trend in this industry, and though it may spack of racism, its not. It has to do with language, understanding American culture and commerce. I was on the phone with someone clearly not from this continent, we could not agree on some basic aspects of this deal. I have a few choices, I can return the camera, buy it all over again and get the printer (what a waste) or simply accept that on some weird level, I was had. I must say, that up to that point, Ritz was actually very professional--they answered phone calls, the order arrived on time and in good condition, (it was even a real Nikon, not grey market camera) and essentially seemed good to deal with....but this salesperson seemed really unable, unwilling to deal with my confusion--and offered nothing but silence."
Steve: I would either like the correct printer (Epson R280), or my credit card refunded immediately for the unauthorized charge of 90.00 for the Canon IP6310D that I did not order Steve: I did not authorize my CC to be billed 90.00 for a Canon IP6310D printer. I only authorized a charge for an Epson R280 printer. Furthermore, you've charged me 90.00 for a printer advertised at 49.99. Steve: And, you've changed my online order tracking to reflect an order I did not make. Leons J: Thank you for waiting. Steve: My credit card company told me to first try to resolve this dispute with the company, which I am now trying to do, please assist in resolving this dispute. Leons J: I am sorry for the inconvenience caused.I apologize for the service laps.Do you wish to return the items? Steve: Thank you for the apology, but I would like charge resolved immediately. Leons J: I shall forward a request to our billing department to check. Steve: I would like the fraudulant charge refunded to my credit card. secondly, I will return both the items I ordered. Leons J: We will get back to you as soon as we receive an update from them. You can return the item for a full refund. Steve: I am waiting for my charge to be resolved immediately, you can't charge my credit card for something I did not order Leons J: Please note that we will be able to process the refund only when the item reaches our warehouse. Steve: Is it the policy of Ritz to change a backordered item to a different item that the customer did not order? Leons J: We are sorry for the inconvenience. We have added the item because of the Rebate offer. Steve: I'm not sure that answers my question regarding the policy of Ritz with regards to backordered items. would you please clarify? Leons J: Generally we cancel the items form the order, if the item is discontinued. In this case we shipped another printer as you placed the order for the rebate offer. Steve: would you please clarify the details of the rebate you are referring to Leons J: The canon printer is having $50 instant rebate and we $50 mail in rebate offer. Steve: What is the price of the printer? Leons J: On your order the instant rebate is not applied. I shall forward a request to our billing department to give the discount. Steve: Could you explain why I was not given the "instant" rebate? Leons J: You can send the rebate form to avail the $49 rebate offer. It was a billing error. We apologize for the mistake. Steve: Was authorization given for the 90.00 charge? Leons J: Yes. Steve: A charge was made to my credit card for a Canon IP6310D printer for 90.00, you are saying that I authorized this charge? Leons J: The authorization was made by Paypal. Steve: Paypal authorized 90.00 to be charged for this product, specifically the Canon IP6310D printer? Leons J: No. They authorized for the Epson printer. That was the reason why there was a mistake in billing. Steve: So they did not authorize a 90.00 charge for a Canon IP6310D printer, correct me if I am wrong. Leons J: The authorization was not dependent on a particular product. It was made to the order total when you placed the order. Steve: I'm not understanding this, could you clarify what you mean "particular product" Leons J: The authorization is not made for any products. It is made to the order total. Steve: Are saying Ritz does not guarantee that the same item a customer orders will be shipped to the customer? Leons J: We will forward a request to our billing department to have a check on the issue. Leons J: We will get back to you with the details as soon as we receive an update. Leons J: We are sorry for all the inconvenience caused. Steve: It would be nice for you to answer the last question, so that Ritz's policy can be clarified for future customers and transactions. Leons J: Please note that I have answered this question above. We shipped a different printer as the Epson printer is discontinued by the manufacturer. Steve: A customer may authorize a total amount to his or her credit card, but that customer is not guaranteed that he or she will recieve the same product they ordered? Leons J: I am sorry; the Epson printer is no longer available with us.You can return the printer for a full refund, if you do not wish to have it. Steve: You shipped an inferior product (the canon prints at a lower resolution, and has less printing format capability), for a higher than advertised price, without letting me know Steve: without my authorization to ship this product, or charge me for this specific product, and now I am unable to immediately get a refund for the product I did not order Leons J: We apologize for the inconvenience. Steve: I definitely will return the product (as I did not order it, and was charged a higher than advertised price), but I'd like Ritz to give me clarification of their business practices Leons J: We can provide you a full refund. Steve: Can you guarantee that my credit card will not be charged in future transactions for products that I didn't order? Leons J: We request your earnest co-operation while we follow standard procedures. You are our valued customer. We assure you that your future interaction with us will be pleasant and will reinstate your confidence in us. Steve: These comments will be posted in a public forum, and I'm hoping some sort of further explanation can be provided. Leons J: Sure. We will get back to you with the details soon."
"I sure wish I had checked the reviews on this site before ordering form ritzcamera.com - what a terrible experience it has been. First off, if they list an item as In-stock, don't believe it! I ordered a microwave oven 6 weeks ago (Feb. 23) and have an order confirmation page which listed the item as in-stock. A couple weeks after I placed the order, after hearing absolutely nothing more from them regarding my item, I tried to log in to check the order status online. Their website came back with an error, so I contacted customer service via live chat. I was told that the item was on backorder and that it ships from their "ware house" (whatever difference that was supposed to make), but I was assured that it would ship as soon as it came in stock. Two weeks later, again after hearing nothing more, I sent an email to Customer Service, and received the same response about the item being backordered. Today, 6 wks. later, I still can't check order status online, so for the heck of it I looked for my item on their website, and lo and behold, my item is listed as in-stock. What!?! And yet when I contact customer service they tell me the item is still backordered. They are out & out lying about the status of products! This is a very shady company and definitely not like the Ritz Camera shops I remember from years ago. So here I am, 6 weeks out and ritzcamera has my money and I have nothing. At least when I order from Amazon, they don't take my money until the item has actually shipped! BEWARE!! I will NEVER buy from them again!!"
"I bought a product from this store on line and the second day I received their email "RitzCamera.com has cancelled your order for the following reason: Other (describe below)Comment from RitzCamera.com: Error." I don't understand why and how they can do this. I am also extremely unhappy with this company and will NOT do ANY business with them again."
This review was modified by greatlakes on July 03 2006 05:33:50 PM
"Ritz does not respect the customer nor does ritz have a shred of integrity. Ritz offered the Sony p200 for $199 and then automatically switched everyone's order for that camera to the much inferior s40, without notice. If I didn't call to confirm Ritz would have shipped me a horrible camera for $199, switching the product out without telling the customer. BAIT AND SWITCH! I will never buy anything at a Ritz store or Ritz.com again. But I will "rent" certain lenses for 14 days before returning them... they want to play hardball now with the customer.. that's exactly what they'll get."
"The worst in costomer service on the web. Ordered a TV, they canceled the order shortly after. Poor excuse of a company. No wonder there are several bad reviews. They are all true. Don't bother with these guys."
"Ritz had a billing problem with Google Checkout and asked me to contact them. When I did, they had already sold out of the item on the order (why couldn't they just put the stock allocation on hold?), despite several other Google Checkout orders going through before and after the Ritz order. The CSR wasn't very helpful; talking to the supervisor was only marginally better. Timing was a big issue due to a rebate.
Ritz doesn't have its act together. This is the first and last time I'll shop with them."
36,421 stores
1,204,129 reviews
5734 shoppers online now
Rating
Full Rating Profile
10 reviews 
Visa / Mastercard
American Express
Discover
COD
Check
Wire Transfer
UPS Ground
Customer Support
RMA Required
posted Apr-08-2005 
This review was modified by 
This review was modified by 
![Share](javascript:share_rating({"review_body":"First mistake, I read \u0022Bizrates\u0022 reviews which says Ritz Camera is Great. Should have read \u0022Resellerratings\u0022 reviews and I wouldn\u0027t be in this mess. I ordered 1 item, $62.50 received the first one after some customers service talks.<br>Six days later a second item arrived and I refused it, told FedEx to send it back. Credit card bill came in and I was charged for 2 items differant dates. Credit card company told me not to pay the bill for a couple of weeks, to see if it will be credited back. (Hopefully with no restocking fee) Go to \u0022Resellerratings\u0022 and read the reviews and I will not have to tell you to stay away from this ????? Business?.","link":"http:\/\/www.resellerratings.com\/store\/Ritz_Camera_7\/comment\/551927#comment551927","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ritz_Camera_7.jpg","store_name":"Ritz Camera (Ritz Interactive \/ CameraWorld.com)","username":"Ratch","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"At first glance the notion of making purchases on the Internet has a great allure: cheap prices, grand selection, no annyoing sales people to deal with, and the thrill of a package coming to you door. Well, just how wrong can you be. I decided to purchase a Nikon D70 camera a few weeks ago. My frist attempt was to quickly, stupidly look at the lowest prices, which of course brought me to the insidious infiniticamera.com. That experience is logged in here somewhere--again I will only say to you people out there, if they\u0027re in Brooklyn, stay away. Don\u0027t believe the few good notices, these people come on heree and try to pump up their image, but the totla amount of unahppy customers can never equal their puny efforts. So i turned to Ritzcamera,com...it cost a lot more but they actually had real stores and it just didn\u0027t seem very \u0022Brooklyn\u0022, so I gave it a shot. I was excited to see a special offer for a Epson printer included. Ah, the magic of that word \u0022free!\u0022 So I plucked out nearly $1200 and was very, very excited when the camera showed up at my door. It\u0027s a GREAT Camera. Seriously. But where was that \u0022free printer\u0022? I called. They explained. As that old codger Ross Perot once remaked, \u0022the devil is in the details,\u0022 and so it was with this \u0022free printer\u0022 which actually need to be purchased at the same time as the camera (thats the detail). Please, go to their website and let me know if I\u0027m crazy: I thought for $1199 I was getting a camera and a printer (thru rebates). When I realized that I had not purchased the printer at the same time, I thought, let me call them. Now, there is horrible, horrible trend in this industry, and though it may spack of racism, its not. It has to do with language, understanding American culture and commerce. I was on the phone with someone clearly not from this continent, we could not agree on some basic aspects of this deal. I have a few choices, I can return the camera, buy it all over again and get the printer (what a waste) or simply accept that on some weird level, I was had.<br>I must say, that up to that point, Ritz was actually very professional--they answered phone calls, the order arrived on time and in good condition, (it was even a real Nikon, not grey market camera) and essentially seemed good to deal with....but this salesperson seemed really unable, unwilling to deal with my confusion--and offered nothing but silence.","link":"http:\/\/www.resellerratings.com\/store\/Ritz_Camera_7\/comment\/200364#comment200364","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ritz_Camera_7.jpg","store_name":"Ritz Camera (Ritz Interactive \/ CameraWorld.com)","username":"TruthBeTold","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Terrible. Would not recommend.","link":"http:\/\/www.resellerratings.com\/store\/Ritz_Camera_7\/comment\/301430#comment301430","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ritz_Camera_7.jpg","store_name":"Ritz Camera (Ritz Interactive \/ CameraWorld.com)","username":"jimtaverna","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My experience, as documented below:<br><br>Steve: I would either like the correct printer (Epson R280), or my credit card refunded immediately for the unauthorized charge of 90.00 for the Canon IP6310D that I did not order<br>Steve: I did not authorize my CC to be billed 90.00 for a Canon IP6310D printer. I only authorized a charge for an Epson R280 printer. Furthermore, you\u0027ve charged me 90.00 for a printer advertised at 49.99.<br>Steve: And, you\u0027ve changed my online order tracking to reflect an order I did not make.<br>Leons J: Thank you for waiting.<br>Steve: My credit card company told me to first try to resolve this dispute with the company, which I am now trying to do, please assist in resolving this dispute.<br>Leons J: I am sorry for the inconvenience caused.I apologize for the service laps.Do you wish to return the items?<br>Steve: Thank you for the apology, but I would like charge resolved immediately.<br>Leons J: I shall forward a request to our billing department to check.<br>Steve: I would like the fraudulant charge refunded to my credit card. secondly, I will return both the items I ordered.<br>Leons J: We will get back to you as soon as we receive an update from them. You can return the item for a full refund.<br>Steve: I am waiting for my charge to be resolved immediately, you can\u0027t charge my credit card for something I did not order<br>Leons J: Please note that we will be able to process the refund only when the item reaches our warehouse.<br>Steve: Is it the policy of Ritz to change a backordered item to a different item that the customer did not order?<br>Leons J: We are sorry for the inconvenience. We have added the item because of the Rebate offer.<br>Steve: I\u0027m not sure that answers my question regarding the policy of Ritz with regards to backordered items. would you please clarify?<br>Leons J: Generally we cancel the items form the order, if the item is discontinued. In this case we shipped another printer as you placed the order for the rebate offer.<br>Steve: would you please clarify the details of the rebate you are referring to<br>Leons J: The canon printer is having $50 instant rebate and we $50 mail in rebate offer.<br>Steve: What is the price of the printer?<br>Leons J: On your order the instant rebate is not applied. I shall forward a request to our billing department to give the discount.<br>Steve: Could you explain why I was not given the \u0022instant\u0022 rebate?<br>Leons J: You can send the rebate form to avail the $49 rebate offer. It was a billing error. We apologize for the mistake.<br>Steve: Was authorization given for the 90.00 charge?<br>Leons J: Yes.<br>Steve: A charge was made to my credit card for a Canon IP6310D printer for 90.00, you are saying that I authorized this charge?<br>Leons J: The authorization was made by Paypal.<br>Steve: Paypal authorized 90.00 to be charged for this product, specifically the Canon IP6310D printer?<br>Leons J: No. They authorized for the Epson printer. That was the reason why there was a mistake in billing.<br>Steve: So they did not authorize a 90.00 charge for a Canon IP6310D printer, correct me if I am wrong.<br>Leons J: The authorization was not dependent on a particular product. It was made to the order total when you placed the order.<br>Steve: I\u0027m not understanding this, could you clarify what you mean \u0022particular product\u0022<br>Leons J: The authorization is not made for any products. It is made to the order total.<br>Steve: Are saying Ritz does not guarantee that the same item a customer orders will be shipped to the customer?<br>Leons J: We will forward a request to our billing department to have a check on the issue.<br>Leons J: We will get back to you with the details as soon as we receive an update.<br>Leons J: We are sorry for all the inconvenience caused.<br>Steve: It would be nice for you to answer the last question, so that Ritz\u0027s policy can be clarified for future customers and transactions.<br>Leons J: Please note that I have answered this question above. We shipped a different printer as the Epson printer is discontinued by the manufacturer.<br>Steve: A customer may authorize a total amount to his or her credit card, but that customer is not guaranteed that he or she will recieve the same product they ordered?<br>Leons J: I am sorry; the Epson printer is no longer available with us.You can return the printer for a full refund, if you do not wish to have it.<br>Steve: You shipped an inferior product (the canon prints at a lower resolution, and has less printing format capability), for a higher than advertised price, without letting me know<br>Steve: without my authorization to ship this product, or charge me for this specific product, and now I am unable to immediately get a refund for the product I did not order<br>Leons J: We apologize for the inconvenience.<br>Steve: I definitely will return the product (as I did not order it, and was charged a higher than advertised price), but I\u0027d like Ritz to give me clarification of their business practices<br>Leons J: We can provide you a full refund.<br>Steve: Can you guarantee that my credit card will not be charged in future transactions for products that I didn\u0027t order?<br>Leons J: We request your earnest co-operation while we follow standard procedures. You are our valued customer. We assure you that your future interaction with us will be pleasant and will reinstate your confidence in us.<br>Steve: These comments will be posted in a public forum, and I\u0027m hoping some sort of further explanation can be provided.<br>Leons J: Sure. We will get back to you with the details soon.","link":"http:\/\/www.resellerratings.com\/store\/Ritz_Camera_7\/comment\/368079#comment368079","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ritz_Camera_7.jpg","store_name":"Ritz Camera (Ritz Interactive \/ CameraWorld.com)","username":"My2sense","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I sure wish I had checked the reviews on this site before ordering form ritzcamera.com - what a terrible experience it has been. First off, if they list an item as In-stock, don\u0027t believe it! I ordered a microwave oven 6 weeks ago (Feb. 23) and have an order confirmation page which listed the item as in-stock. A couple weeks after I placed the order, after hearing absolutely nothing more from them regarding my item, I tried to log in to check the order status online. Their website came back with an error, so I contacted customer service via live chat. I was told that the item was on backorder and that it ships from their \u0022ware house\u0022 (whatever difference that was supposed to make), but I was assured that it would ship as soon as it came in stock. Two weeks later, again after hearing nothing more, I sent an email to Customer Service, and received the same response about the item being backordered. Today, 6 wks. later, I still can\u0027t check order status online, so for the heck of it I looked for my item on their website, and lo and behold, my item is listed as in-stock. What!?! And yet when I contact customer service they tell me the item is still backordered. They are out & out lying about the status of products! This is a very shady company and definitely not like the Ritz Camera shops I remember from years ago. So here I am, 6 weeks out and ritzcamera has my money and I have nothing. At least when I order from Amazon, they don\u0027t take my money until the item has actually shipped! BEWARE!! I will NEVER buy from them again!!","link":"http:\/\/www.resellerratings.com\/store\/Ritz_Camera_7\/comment\/556692#comment556692","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ritz_Camera_7.jpg","store_name":"Ritz Camera (Ritz Interactive \/ CameraWorld.com)","username":"turtley","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a product from this store on line and the second day I received their email \u0022RitzCamera.com has cancelled your order for the following reason: Other (describe below)Comment from RitzCamera.com: Error.\u0022 I don\u0027t understand why and how they can do this. I am also extremely unhappy with this company and will NOT do ANY business with them again.","link":"http:\/\/www.resellerratings.com\/store\/Ritz_Camera_7\/comment\/265684#comment265684","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ritz_Camera_7.jpg","store_name":"Ritz Camera (Ritz Interactive \/ CameraWorld.com)","username":"greatlakes","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ritz does not respect the customer nor does ritz have a shred of integrity. Ritz offered the Sony p200 for $199 and then automatically switched everyone\u0027s order for that camera to the much inferior s40, without notice. If I didn\u0027t call to confirm Ritz would have shipped me a horrible camera for $199, switching the product out without telling the customer. BAIT AND SWITCH! I will never buy anything at a Ritz store or Ritz.com again. But I will \u0022rent\u0022 certain lenses for 14 days before returning them... they want to play hardball now with the customer.. that\u0027s exactly what they\u0027ll get.","link":"http:\/\/www.resellerratings.com\/store\/Ritz_Camera_7\/comment\/198411#comment198411","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ritz_Camera_7.jpg","store_name":"Ritz Camera (Ritz Interactive \/ CameraWorld.com)","username":"USFmarine","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The worst in costomer service on the web. Ordered a TV, they canceled the order shortly after. Poor excuse of a company. No wonder there are several bad reviews. They are all true. Don\u0027t bother with these guys.","link":"http:\/\/www.resellerratings.com\/store\/Ritz_Camera_7\/comment\/637530#comment637530","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ritz_Camera_7.jpg","store_name":"Ritz Camera (Ritz Interactive \/ CameraWorld.com)","username":"manatmi","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ritz had a billing problem with Google Checkout and asked me to contact them. When I did, they had already sold out of the item on the order (why couldn\u0027t they just put the stock allocation on hold?), despite several other Google Checkout orders going through before and after the Ritz order. The CSR wasn\u0027t very helpful; talking to the supervisor was only marginally better. Timing was a big issue due to a rebate.<br><br>Ritz doesn\u0027t have its act together. This is the first and last time I\u0027ll shop with them.","link":"http:\/\/www.resellerratings.com\/store\/Ritz_Camera_7\/comment\/425359#comment425359","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ritz_Camera_7.jpg","store_name":"Ritz Camera (Ritz Interactive \/ CameraWorld.com)","username":"Tiembo","rating":"1"}, "single");){kind=link}
"I didn't make my purchase from Ritz's web site but went to one of their box stores instead. I had researched and made a decision that I would buy a Canon Rebel XTi camera, (not a cheap camera). I live about 160 Miles round trip from their store so I called about pricing before making the trip. I was told by the salesperson that I was in luck, the camera was on sale and they had two in stock. I asked him to put one aside for me. When I arrived at the store I asked to see the camera and while I was looking at it he came up to me and said that he had made a mistake and that the sale ended the day before. He said he had called the district manager at home, told him about the sale price he quoted me, and the manager REFUSED to honor it. To make a long story short I was/am pissed. I was out an extra $125 plus the gas money. I wrote a letter to the President of the company and sent it registered mail. That was (3) weeks ago and no call or letter. This outfit makes it almost impossible to contact them, and I had to do a lot of research to get their address and the name of the President. I wouldn't buy from this rip-off joint ever again, and will definately spread the word to anyone and everyone. And BTW, the salesperson had very little knowledge of cameras and equipment. "