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Stores > Ritz Camera

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Ritz Camera Ritz Camera Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Ritz Camera & Image Attn: Customer Service 2 Bergen Turnpike Ridgefield Park, NJ 07660
    • Contact: customerservice@ritzcamera.com
    • Phone: 1-855-622-7489
    • Customer Support: 1-855-622-7489
    • Business Hours: Monday - Thursday: 9:00 am - 6 pm EST | Friday: 9:00 - 2pm EST | Saturday - Sunday - CLOSED
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 7.33/10 7.33/10
    Shipping & packaging: Rating 1.67/10 1.67/10
    Customer service: Rating 5.36/10 5.36/10
    Return/Replacement policy: 0.00/10

249 Customer Reviews

Rating 2/10
1/5
2016-01-14

Try calling them to see for yourself before you buy

"They never return emails and they never answer their phone. Worst customer service I have ever seen. Seriously would you buy anything from a company you cannot communicate with? Try for yourself 855-622-7489"


Rating 4/10
2/5
2015-12-28

"The price and delivery were good but their return policy sucks. Very short time allowed to return and then if you qualify they deduct a MINIMUM of 10 percent as a restocking fee, regardless of whether you want a traight return on an exchange. Their return policy is the worst among the major on-line camera stores."

This review was modified by pmyeic on December 28 2015 12:58:44 PM

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Verified Customer
Rating 10/10
5/5
2015-12-10

"Very easy site and checkout"


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Verified Customer
Rating 10/10
5/5
2015-12-10

"very good price for me..."


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Verified Customer
Rating 10/10
5/5
2015-12-09

"Very nice website, easy to use and shop online, good prices."


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Verified Customer
Rating 10/10
5/5
2015-12-09

"Answered my questions before order was placed quickly and clearly."


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Verified Customer
Rating 8/10
4/5
2015-12-09

"I tried to apply a coupon code for free expedited shipping listed on the website and it said it was invalid. During the checkout process. Very frustrating!"


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Verified Customer
Rating 10/10
5/5
2015-12-09

"Offering the amazon check out was a surprise. Very easy to use and good prices"


Rating 2/10
1/5
2015-12-08

"I ordered the camera at the special Black Friday weekend price as a Christmas present for my daughter and now a week and a half or 2?) later, they just up and cancelled my order. I spent hours reviewing the camera, making sure the money was in the correct account so that this special buy would work out and then breathed a sigh of relief knowing that that gift was taken care of. The real kicker- Ritz Camera has the camera listed as in stock but at 2x the price!!! What INCREDIBLE FALSE ADVERTISING! Now I have lost nearly 2 weeks of crucial Christmas online shipping before deadline and am really in a tight spot. Hate Ritz Camera! Complained and got a response that had no bearing on the issue!"


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Verified Customer
Rating 10/10
5/5
2015-10-20

"First time ordering so no real input other than used to free shipping most places but this is ok."


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Verified Customer
Rating 10/10
5/5
2015-10-19

"I found the product very easily with a very suitable bundle of accesories"


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Verified Customer
Rating 10/10
5/5
2015-10-19

"Hesitant to give five starts only because they're closed on the weekend, but that aside, my experience was good. I'd be happy to recommend Ritz and use them again. "


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Verified Customer
Rating 6/10
3/5
2015-10-05

"I was disappointed in the price but needed the equipment"


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Verified Customer
Rating 6/10
3/5
2015-10-01

"Need more time to rate Ritz Caamera. Can only rate it after I get delivery of product."


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Verified Customer
Rating 6/10
3/5
2015-09-30

"only Place I could Find these Parts........
thanks
"


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Ritz Camera is a merchant member
Ritz Camera participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,635 merchant members.