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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: RitzCamera.com PO Box 19705 Irvine, CA 92623-9705
    • Contact: custservice@web.ritzcamera.com
    • Phone: 1-877-690-0099
    • Customer Support: 1-877-690-0099
    • Business Hours: 24 hours a day, 7 days a week
    • Fax: 1-877-552-2244

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.33/10 3.33/10
    Chance of future purchase: Rating 0.83/10 0.83/10
    Shipping & packaging: Rating 1.11/10 1.11/10
    Customer service: Rating 1.25/10 1.25/10
    Return/Replacement policy: 0.00/10

130 Customer Reviews

Rating 10/10
5/5
modified review posted

"Order arrived in the time stated and exactly as expected!"


Rating 4/10
2/5
modified review posted

"Purchasing the flash (taking my money) and receiving the item was the easy part. Unfortunately, it was the wrong item. After I returned home from travels I still had 5 days as per the return policy to exchange it for the correct flash. However, there were no instructions for returns and when I called it was perpetually a no-answer regardless of the time of day. Unfortunately, the time to return it has lapsed and I had to eat the wrong flash. While I was extremely satisfied with the purchase and shipping, I was extremely dissatisfied with trying to contact someone, anyone, and the exchange process."


Rating 10/10
5/5
modified review posted

"Processed in a very timely and courteous manner."


Rating 10/10
5/5
modified review posted

"Got just what I wanted - It was quick and easy. "


Rating 2/10
1/5
modified review posted

"I ordered a camera and when 5 business days later my order still said "processing" I contacted customer service. Turns out, they did not have any in stock and did not know when any would be available... And yet, the product was still available on their website and said "ships within 48 hours". How could they ship it if they don't have any in stock?!
My lens was ordered two days later through a different site, shipped all the way from Korea, and still arrived before I even knew that I needed to reorder this camera from someplace that actually had one available.
I wonder how long they would have made me wait for it to ship if I hadn't contacted customer service!
"


Rating 10/10
5/5
modified review posted

"The item was as pictured and described; the order was shipped quickly and safely."


Rating 4/10
2/5
modified review posted

"Said "Ships within 24 hours" and I live in a neighboring state, therefore, I expected my item within 72 hours. They did not ship for three days, and then the product was shipped from across the country. Took over a week to receive the item, got it on the evening before leaving for my vacation. Do not trust their shipping speed claims. Product was fine."


Rating 10/10
5/5
modified review posted

"Order was received on time. Printer works great. Had no issues. They sent me a separate email with my receipt so I could use it for my rebate. "


Rating 2/10
1/5
modified review posted

"I bought a Polaroid cube. I could not get it to operate and you got no decent help."


Rating 10/10
5/5
modified review posted

"My new camera arrived promptly; could not imagine a better result. "


Rating 10/10
5/5
modified review posted

"Product arrived on time and just as advertized."


Rating 2/10
1/5
modified review posted

"Policy is they ship a business day 24 hours after sale. They have now had 4 business days and the product still has not shipped. "


Rating 10/10
5/5
modified review posted

"At Christmas, you had the camera I needed when no one else did! Thank you soooo much!"


Rating 10/10
5/5
modified review posted

"The camera arrived on time just as promised. "


Rating 10/10
5/5
modified review posted

"It was simple and straightforward"


Ritz Camera is a Merchant Member! Learn more

Ritz Camera is a merchant member
Ritz Camera participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,896 merchant members.