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  • Ritz Camera

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Ritz Camera & Image Attn: Customer Service 2 Bergen Turnpike Ridgefield Park, NJ 07660
    • Contact: customerservice@ritzcamera.com
    • Phone: 1-855-622-7489
    • Customer Support: 1-855-622-7489
    • Business Hours: Monday - Thursday: 9:00 am - 6 pm EST | Friday: 9:00 - 2pm EST | Saturday - Sunday - CLOSED
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.00/10 4.00/10
    Chance of future purchase: Rating 4.00/10 4.00/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: Rating 4.00/10 4.00/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

253 Customer Reviews

Rating 2/10
1/5
2016-07-23

Grey market cameras for cheap...a bad deal

"I bought a Nikon camera from these people in January and there was nothing on their web site highlighting this. Since then they changed their web site to show that they are selling a product not intended for the US market.

This means that the product will be impossible to be serviced in the US. Pay the extra money for a US warranty if you want Nikon products or just boycott Nikon USA and buy another camera brand.
"

This review was modified by tomgdietz on July 23 2016 11:17:16 AM

Rating 2/10
1/5
2016-06-23

Chose to go elsewhere! It's not a deal in the end!

"Wrong lens sent (old version) but because I didn't identify their mistake & make them aware within 30 days, I'm **** out. I'm still just learning about photography & work full time so it wasn't like this lens was something I examined often & could identify as incorrect at 1st glance. Simply asked to send the wrong one back (which is brand new) & get the correct one without paying for shipping & was told no. Over $500 purchase from them with 3 year warranty just 6 months ago treated like was a $9.99 purchase 5 years ago. Do not buy from them!"

This review was modified by Jbenoit211 on June 23 2016 10:12:28 AM

Rating 2/10
1/5
2016-05-24

Very disappointed

"Ordered an item and selected two business days delivery option. It has been 4 business days already but I have not yet received the item. I called and left a couple messages but no response. I emailed them and no response. Very bad customer service. Very disappointed. I more likely will not do business with them again. "


Rating 10/10
5/5
2016-02-23

very good experience. I got got great deal

"used the code that got me 7% off, so bottom line price was really unbeatable, plus good thing no shipping charge so I was able to get it free shipping.
did not have ony issue with this order, but I connected the customers service for help with coupon code and they were really helpful
"


Rating 10/10
5/5
2016-02-09

t

"v e r y g"

This review was modified by RitzCamera.com on February 12 2016 06:41:05 AM

Rating 2/10
1/5
2016-01-14

Try calling them to see for yourself before you buy

"They never return emails and they never answer their phone. Worst customer service I have ever seen. Seriously would you buy anything from a company you cannot communicate with? Try for yourself 855-622-7489"


Rating 4/10
2/5
2015-12-28

"The price and delivery were good but their return policy sucks. Very short time allowed to return and then if you qualify they deduct a MINIMUM of 10 percent as a restocking fee, regardless of whether you want a traight return on an exchange. Their return policy is the worst among the major on-line camera stores."

This review was modified by pmyeic on December 28 2015 12:58:44 PM

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Verified Customer
Rating 10/10
5/5
2015-12-10

"Very easy site and checkout"


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Verified Customer
Rating 10/10
5/5
2015-12-10

"very good price for me..."


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Verified Customer
Rating 10/10
5/5
2015-12-09

"Very nice website, easy to use and shop online, good prices."


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Verified Customer
Rating 10/10
5/5
2015-12-09

"Answered my questions before order was placed quickly and clearly."


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Verified Customer
Rating 8/10
4/5
2015-12-09

"I tried to apply a coupon code for free expedited shipping listed on the website and it said it was invalid. During the checkout process. Very frustrating!"


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Verified Customer
Rating 10/10
5/5
2015-12-09

"Offering the amazon check out was a surprise. Very easy to use and good prices"


Rating 2/10
1/5
2015-12-08

"I ordered the camera at the special Black Friday weekend price as a Christmas present for my daughter and now a week and a half or 2?) later, they just up and cancelled my order. I spent hours reviewing the camera, making sure the money was in the correct account so that this special buy would work out and then breathed a sigh of relief knowing that that gift was taken care of. The real kicker- Ritz Camera has the camera listed as in stock but at 2x the price!!! What INCREDIBLE FALSE ADVERTISING! Now I have lost nearly 2 weeks of crucial Christmas online shipping before deadline and am really in a tight spot. Hate Ritz Camera! Complained and got a response that had no bearing on the issue!"


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Verified Customer
Rating 10/10
5/5
2015-10-20

"First time ordering so no real input other than used to free shipping most places but this is ok."


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