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"Horrendous customer service. Avoid this website and store at all cost. Take business elsewhere !"
"Ordered a back-ordered digital camera (D70). Ritz kept me informed re: the status of my order, and didn't charge my credit card until the camera shipped a couple of weeks later. No problems to date, and website specifies that returns may be handled through any of their local stores (which is certainly a convenience). "
"One of the best online retailer. I pre-ordered Nikon D70 online in March and returned it in 10 days. Ritzcamera refunded me next day after they received the return package, including shipping cost. They even sent me a notice about the refund credit. Before the purchase and return, I had talked with their sale representatives online and always got right answer. Compared to the most reputable retailer in NY City, Ritzcamera has much better service and deal. "
"Purchased a Canon digital rebel kit from Ritz, 2 day shipping was 14.95 and the product showed up on the expected date. The sales guy was helpful and knew the product line. Ritz/Kits Cameras is a trustworthy company."
"REFERENCE FBI INTERNET FRAUD CASE NUMBER I04010800045519 ON 12/25/2003, I PLACED AN ORDER AT WWW.KITSCAMERAS.COM IN THE AMOUNT OF $822.82. I ALSO PAID FOR 2 DAY SHIPPING. MY CREDIT CARD WAS CHARGED ON 12/29/2003 FOR THIS ORDER. THE ORDER NUMBER WAS 907905. ON 12/29/2003, I CONTACTED THE CUSTOMER SERVICE CENTER AT 1-877-690-0099 TO INQUIRE ABOUT THE ORDER AND WAS TOLD THAT I WOULD RECEIVE MY ORDER ON 12/30/2003. ON JANUARY 5, 2004 I CONTACTED THE CUSTOMER SERVICE CENTER 1-877-690-0099. I SPOKE WITH MAX RICHARD AND PAUL DANIEL. BOTH PERSONS INDICATED THAT THE ORDER WAS ERRONEOUSLY SHIPPED AND THEY WERE UNABLE TO LOCATE THE ORDER. I ASKED FOR A REFUND. THEY REFUSED. I ASKED FOR A TRACKING NUMBER AND THEY REFUSED TO PROVIDE ONE. THEY INSTRUCTED ME TO CONTACT DEBBIE WHITECOFF AT THEIR CORPORATE OFFICE. I CALLED DEBBIE AT 949-442-0202, EXTENSION 258 AND LEFT A MESSAGE ASKING HER TO HELP ME WITH THIS ISSUE. SHE DID NOT RETURN MY CALL. I CALLED BACK ON JANUARY 6, 2004 AND SPOKE WITH MAX RICHARD AND BILL BLAKE. THEY AGAIN REFUSED TO PROVIDE A TRACKING NUMBER OR REFUND MY PURCHASE. I WAS TRANSFERRED TO DAVID NAHROHNA. DAVID AGREED THAT THEY HAD MADE A MISTAKE IN SHIPPING AND AGREED TO RE-SHIP MY ITEMS. HE INDICATED THAT I COULD CALL BACK THE NEXT DAY AND GET A TRACKING NUMBER FOR USPS EXPRESS SHIPPING. I CALLED BACK ON JANUARY 8, 2004 AND SPOKE WITH GLENN MCGRADH. HE FIRST INDICATED THAT THE ORDER HAD BEEN SHIPPED ON 12/26/2003. WHEN I ASKED FOR A TRACKING NUMBER, HE INDICATED THAT IT WAS COMPANY POLICY TO NOT PROVIDE A TRACKING NUMBER. WHEN I PRESSED GLENN ON WHETHER THE ORDER WAS SHIPPED OR NOT, HE ADMITTED THAT IT HAD NOT BEEN SHIPPED ON 12/26, BUT THAT IT HAD RECENTLY BEEN SHIPPED. I AGAIN ASKED FOR PROOF THAT THE ORDER HAD BEEN SHIPPED. HE REFUSED TO PROVIDE ANY PROOF. I ASKED HIM TO ASSURE ME THAT THE ORDER HAD BEEN SHIPPED. HE ASKED ME TO TRUST HIM. I EXPLAINED THAT THE OTHER 4 PEOPLE HAD PROVIDED ERRONEOUS INFORMATION AND THAT I COULD NOT TRUST THIS COMPANY ANY LONGER AND AGAIN ASKED FOR PROOF OF SHIPPING. HE ADMITTED THAT A TRACKING NUMBER DID NOT EXIST AND THAT I SHOULD WAIT FOR 3 WEEKS FOR MY ORDER. I EXPLAINED THAT I HAD ORDERED AND PAID FOR EXPRESS SHIPPING AND THAT IT SHOULD NOT TAKE 3 WEEKS FOR SHIPPING. I EXPLAINED THAT I FELT THAT HE WAS ENGAGING IN INTERNET FRAUD. HE SAID THAT HE WAS NOT AND ASKED ME TO BELIEVE THAT THE ITEMS WERE SHIPPED. I ASKED AGAIN FOR A TRACKING NUMBER. HE EXPLAINED THAT A TRACKING NUMBER DID NOT EXIST. I ASKED HIM WHAT HE WOULD DO IF HE NEEDED TO TRACK THE ORDER. HE ADMITTED THAT THE ORDER COULD NOT BE TRACKED. I EXPLAINED THAT THIS WAS AN INDICATION THAT THE ITEMS WERE NOT SHIPPED. I NOTIFIED HIM OF MY INTENT TO FILE A COMPLAINT OF INTERNET FRAUD. HE WAS UNCONCERNED ABOUT THIS. I HAVE NOT RECIEVED THE ITEMS THAT WERE PAID FOR. I HAVE BEEN GIVEN NO ASSURANCES THAT THE ITEMS HAVE BEEN SHIPPED. IT IS MY BELIEF THAT THIS WEBSITE IS ENGAGING IN FRADULENT ACTIVITIES."
"Order went fine. I do not remember the details! All I remember is that their customer service was reachable and I had a good overall experience. Shipping was fine. Price for my item was best on the net @ ritzcamera.com .Complaints: not very user-friendly website. I am a very experienced online shopper and I couldn't find my tracking number on their website. They have links to UPS and FedEx websites, but a plain www.ups.com and www.fedex.com . Come on, what is PHP or ASP doing out there? Overall, Good experience."
"Wow!! Ritz was honest, fast (free) shipping, no tax, with a price competitive with "bait and switch." websites. Minolta Dimage f300 at $299. Why use brick and mortar stores?"
"Ordered a Fuji Finepix F401 and got a free USB cradle/charger all for $199.99. Crazy deal, was slightly scared to order from this seller because of 2 dissatisfied reviews, but at that price, you can't beat a deal like that. Weird how they're not affiliated with the B&M RitzCamera Store, but oh well. Shipment arrived fairly quickly. Highly recommended seller!"
"I ordered a power pack for digital cameras. I expected the package in 6-10 days (ground) but came in 3 days. No problems at all."
"I ordered a Canon Digital Rebel from Ritz Camera after using their on-line chat with a customerrepresenative to check some facts. Their service, shipping and price were allgreat. Possibly the best on-line ordering experience I have ever had. I will use them again."
"ritzcamera.com BLOWS. I ordered a Canon digital Rebel for $999.99. CompUSA offered a 10% off price with a coupon 5 days later. After HOURS on the phone and FOUR e-mails that were NOT returned, one of their customer "service" reps offered me a refund of $37.Caveat Emptor folks!"
"Had a good experience. They offer real-time online help. They shipped my camera the same day and it was as advertised. They packaged it very well.No complaints at all."
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