DO NOT BUY ANYTHING FROM THIS STORE. IT'S A HORRIBLE EXPERIENCE. I GOT CHARGED MORE AND THEY DENIED TO GIVE A CREDIT BACK. WILL NOT DO A BUSINESS ANYMORE.

Dear Customer Service,  
 
 
 
After seeing several ads for your store, I have decided to give you guys a shot for my D5 Mark II.  
 
Unfortunately I experienced a horrible experience from your call center in India.  
 
 
 
I hardly could understand your agents, and did not see any patient for service either.  
 
After asking to be transferred over to U.S, they simply hang up on me.  
 
 
 
After several attempts and call back to speak to the manager, I have experienced the same result as the manager hang up the phone me as well.  
 
 
 
I have decided to take my business elsewhere, at this point I was ready to even pay extra but receive proper customer service.  
 
And I managed to go to one of your competitors and receive a Superior customer service.  
 
 
 
I am very sorry that RitzCamera choose to sacrifice Customer Service to gain some profit by cost saving and transferring their customer service over to places that do not understand Customer Service.  
 
 
 
PS.  
 
The above feedback will be sent over to Epinions.com / Shopping.com / Reviews.cnet.com.  
 
 
 
Regards,  
 
 
 
Unhappy Potential customer.  
 
 

Overcharge me $7.5 after I receive my orders, then a week later they sent me an email confirming that they will refund me the $7.5, but took 2 weeks to get my money back.

This review was modified by its author, dr.alex, on 7/2/09 12:05 AM.

Horrible experience. They sent me a used canon lense, no warranty card. They will not respond to emails. They also contacted Bing and lied , Ritzcamera.com said the order was cancelled. It was never cancelled, They just do not want to pay the extra 5%

This seller is the most untrustworthy and irresposonible I have ever dealt with. After 10 days, I still have not received the items I ordered and paid for. Their customer service is a joke. All they can tell you is that your order has been sent to the warehouse and they have no idea when you will get it. There is no way for you to cancel the order either. I wish I have check their poor rating before placing my order. Hopefully, you will not make the same mistake I made.

Placed an order for $122.xx. Ritz reversed the charge (breaking bing.com cash back), and then overcharged me by $15.  
 
First contact (email) to Ritz promised to reverse the overcharge. Fair enough.  
 
Second contact (phone), told me that it was PayPal's mistake and Ritz was not responsible.  
 
Contact to PayPal (phone) tells me that they do what Ritz tells them to.  
 
Third contact (phone) to Ritz tells me that it can take "up to 72 business hours." That apparently means 10 calendar days.  
 
Ritz is a very poor operation. I should have ordered from Amazon, B+H, or any other vendor with an outstanding reputation. If I knew that Ritz's performance was so bad I would not have made my purchase.

Horrible customer service. I ordered a camera with a free-after-rebate printer last night. Almost immediately I realized that the camera was backordered so I used the online chat and canceled the ordered. This morning I found out the camera order was canceled but the printer has been shipped. The printer costs $90 and the rebate is valid only with a in-stock camera. Incompetent bastages!

This review was modified by its author, ariucr, on 6/18/09 11:10 AM.

I ordered a Canon 5D Mark II April 13 2009. It's still back ordered 8 weeks later on June 11, 2009. Two weeks ago they told me it would be shipped within the week. What's up with this? Do they owe Canon so much money that Canon is not fulfilling orders?

Below is my email chain with Ritz. Notice that they are so incompetent that they cannot even cancel an order in a professional manner.  
 
 
Thank you for writing to us.  
 
Dear,  
Thank you for providing an opportunity to be of assistance.  
This mail is in response to your order number .  
We would like to inform that the item in your order is an online exclusive item, that ships directly from the distribution networks. . Since you wish to cancel the order, we will be forwarding your cancellation's request to the concerned department and it is going to take some 4-5-business days for your order to be cancelled.  
Incase if the ordered item ships out before the cancellation process could be completed then we request you to simply refuse the package at the time of delivery.  
We apologize for any inconvenience cause to you.  
Please feel free to contact us for further information.  
Sincerely,  
 
Carol White,  
Customer Service,  
RitzCamera.com  
 
-----Original Message-----  
Sent: Jun 9, 2009 6:25:17 PM  
Subject: RE: Order status  
I'm not trying to be a jerk or anything, but the below response doesn't  
give me any firm answers. Considering that and the fact that nothing has  
changed in my order status in an extended period of time, how do I  
cancel this order?  
 
From: ritzcamera.com [mailto:cusservice@web.ritzcamera.com]  
Sent: Tuesday, June 09, 2009 7:49 AM  
To:  
Subject: RE: Order status (#8275-136313730-0423)  
 
Thank you for writing to us.  
 
Dear,  
Thank you for providing an opportunity to be of assistance.  
This mail is in response to your order number .  
We would like to inform you that everything is fine with your order and  
ordered item reserved for you and it will ship out as soon as possible.  
We would also like to inform you that the item in your order is an  
online exclusive item, that ships directly from the distribution  
networks and we do not have the estimated time of shipment. Once the  
item ships out you will receive an e-mail confirmation.  
We apologize for any inconvenience cause to you.  
Please feel free to contact us for further information.  
Sincerely,  
 
Carol White,  
Customer Service,  
RitzCamera.com  
 
-----Original Message-----  
From:  
Sent: Jun 9, 2009 6:07:03 PM  
Subject: Order status  
 
I placed an order on 6/4 on Buy.com, order # . My concern is  
that the status has not changed from "processing" in the last 5 days. On  
the website it is stated that the product was in stock and orders ship  
in 1 to 2 business days. When will this item ship?

I placed an order for a camera with lens only to be harassed by customer service for the credit card info. First was an email I had to call in or the order would be canceled. When I called in they wanted me to call my credit card company and verify my mailing address. I had to call them back within a half hour. I called the credit card company then called Ritz customer service again, total time on the phone 55 minutes. Two days later another email stating if I did not call in the order would be canceled within 14 days. I called in and this time I had to call my credit card company and verify Ritz Camera could charge my card for the total amount (a large amount). I had to call the credit card company within a half hour and then call Ritz back and tell them I have done this. I did this but protested the harassment for a single purchase. Total time on the phone...1 hour 10 min. To purchase, proof I had a mailing address and to verify I was able to charge the large amount I was on the phone over 3 hours with this company. THEN to be told the item is on backorder and they do not know when the item will be shipped. I asked why was I told to verify the large purchase with my credit card company if the item was not there to be shipped? I canceled the order. When I googled "backorders from Ritz" I found they are having financial problems. I doubt any company will be fulfilling orders if Ritz owes them money. I canceled this order.

This is the second time this has happened. I place an order for an "in stock" item. Weeks go by. I ask what the status of the order is. They assure me (in a standard, boilerplate form) that "each and everything is fine with your order" but as the item ships from a distribution center they cannot track it. Weeks go by. Then the order is cancelled because they no longer carry the item.  
 
Clearly they have no idea of what's actually happening. Customer service is a complete waste of time, though I'm sure it's because they don't have any actual information to give you.

Lousy customer service....Likely the worst online purchasing experience I've had. Their call center is located in India. First off, they needed my correct credit card billing address, so I had to call them back. It took me 30 minutes to get through to someone to give them the correct address. But they couldn't verify it immediately--I had to wait 24 hours for the system to verify it.  
 
The next day, they called three times and left messages. Again I called back--30 minutes on hold before I connected with someone--to verify the billing address, which I know is correct since I've used it dozens of times before.  
 
I was told anew that the billing address didn't match the one they had on-file, despite having already given them a new one.  
 
So I gave the correct address--yet again--but the customer service rep. still couldn't verify whether my order would be shipped or not.  
 
At that point, I lost faith in their system. If a corporation truly cares about customer service they wouldn't outsource their call operations to India; they wouldn't make a customer wait 30 minutes to get through to someone; and they should have some way to immediately correct shipping/billing information.  
 
 
Lousy job, Ritz.  
 
 
"We need to verify your credit card billing address."  
 

This review was modified by its author, raphaelc, on 5/11/09 5:31 PM.

I ordered a Sony A350 bundle with an 18-70, 55-200 lenses and a grip on April 30. Site said it would take up to 2-3 weeks until shipment as it was not in stock. Item shipped on May 4. Other than a couple of emails to resolve questions from my credit card company, there were no attempts to get me to add additional items. Package arrived when promised. Am very happy with this experience.

Ok.. So I figured Ritz Camera isn't so bad. But since I live in California, they always have charged sales tax. Well to my surprise they were offering to pay the sales tax and free shipping. I thought "Great I can give these guys a chance". That was my first mistake. My second mistake was not reading all these reviews first. I buy from BuyDig, B&H, Adorama, and many others and have had relatively small problems. Ritz's customer service is a catastrophe. Their toll number keeps you on hold for 4 minutes.. then transfers you.. It rings and then tells you it's not a valid extension and promplty disconnects you. All I wanted to do was to verify a shipping address change. I was forced to wait for "Live Chat" on their webstie. After 15 minutes... I was connected. At first he told me they weren't authorized to make changes since I had used Google Checkout. After proving him wrong he said he had the change. When I asked him for the new address, he gave me the original shipping address. He then informed me he wasn't authorized to change the shipping address and to contact their toll free number.. the one that disconnects you. He was, however authorized to cancel the order, which I promptly requested. I figured I could just re-order with the correct shipping address. Then I started reading the reviews. I think I'll pass. I would recommend anyone else to do the same until they get their customer service department into the 21st Century.

Not recommended. I purchased an "InStock - Available" item from the website. After several days my item was not shipped. I contacted Ritz Camera Customer Service via instant messenger. The rep could not or would not tell me the status of my order. He claimed that he would have to email the Warehouse and wait for a reply by which time the order would have shipped. I asked him to do this anyway and he said he would. After seceral more days of frustration without any reply I received an email stating that my item was discontinued and my order was now cancelled.