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"STAY FAR FAR away from this company they are scammers. They currently have nearly 300 complaints against them with the New York BBB. They also use the following names : 1 Stop Camera & Computers
1 Stop Camera & Electronics
4U Digital
Digital Net Shop
ePhoto Club
Inoax
One Stop Camera & Computers
Rite Buys
Superior Dealz
The New Connection
The Wiz Store The listed owner is David Feinsod, President They also hide behind numerous addresse and phone numbers. They use this one the most:
FOTO CONNECTION 1421 Sheepshead Bay Road, Suite #220 Brooklyn , NY 11235
"TOTAL SCAM! Ritebuys.com had a great price on a Canon XTi. Their lens price was not good, so I ordered the lens I wanted from a different website. When I returned home from work I received an e-mail asking for a confirmation phone call. I knew I was int trouble at that point. "It doesn't come with a battery." How much? $150. No, I'll buy one elswhere. "Do you want firmware". I was incredulous. "Do you just want to buy a non-working camera body?" He offered a package for $250 more. I stated I could get one with a lens at Costco for that price. His comment was that I'd have to pay sales tax. I canceled the order and will call my credit card company next to verify that they have not charged anything against my card."
"Yet another in the long line of shady Brooklyn-based electronics dealers. AVOID!!
I called Rite Buys to purchase a Panasonic camcorder at the end of September. They advertised a decent price, and I couldn't find any bad reviews about them, so I decided to give them a try, even though my experiences with these Brooklyn outfits in the past has been horrible. Right away I was concerned, as their web site "tricked" me into completing the purchase. Right after I had entered my shipping and billing info, up popped a "continue" button on the website. I thought this button would probably take me to a final confirmation page, with my order details, where I could make a final decision, and click a "Place Order" button to finalize the order. BUT NOOO! This button actually PLACED THE ORDER RIGHT THEN AND THERE! Very sneaky indeed, and without so much as an order total or even a delivery estimate.
Ok, I'm now growing more conerned so I call them. The order person told me the unit didn't come with a U.S. warranty. He said it had an "international warranty" instead, even though their web site (www.ritebuys.com) made no mention of this. He then (predictably) went into hard-sell mode, trying to get me to buy a whole host of accessories that typically come with the camera (battery, charger, tape, etc, etc).
I then asked him if it was an NTSC camera, since he mentioned it wasn't a U.S. model, and he said no, it was PAL. I told him I couldn't use a PAL camera because all my gear is NTSC, and he then tried to pressure me into continuing my purchase because I could "convert" everything from PAL to NTSC (with a converter, that they coincidentally sell by the way). After 10 minutes of declining all his upselling, I finally told him I wanted the unit advertised on their site (no mention of it being a PAL camera), at the price advertised or I would cancel the order. He then put me on hold, presumably to twiddle his thumbs for a minute, so I would think he was checking inventory. He came back and said they were "out of stock" all of a sudden, even though he promised earlier that it would ship the same day. I told him to cancel the order. To his credit, he didn't threaten me with the typical "chargeback fee", but I think it might be because he suspected I was fairly knowledgeable, and not some gullible schmo. I've been nervously checking my credit card account activity every day since, but so far no fraudulent charges. I finally would up ordering from Beach Camera in New Jersey. The old maxim is true -- spend a little more and avoid the headache. This place is definitely one you'll want to avoid if you're looking for a simple, clean and legitimate transaction."
"I placed an order with RiteBuys and received an email saying that I should call James at his extension. When I called him, he told me that it didn't come with a battery and I had to buy a new one. I told him I already had one and he told me he'd cut me a deal, told him I didn't want it and he started selling me a warranty that I didn't want. I told him I wasn't interested and got the same pitch as the battery. After hanging up I read the ratings here and tried to cancel my order. I spoke to 8 different people in 3 different calls, 3 of whom put me back on hold, 1 of them left the phone off the hook (I could hear work in the background), and 1 of them just flat out hung up. The next person put me on hold again, but picked up 2 minutes later and said it had been cancelled, have a good night, and hung up. I called back and after speaking to someone that put me on hold, I got another person to verify that the order had been cancelled.
"Bait and switch like everyone else is saying. I ordered a camera from them online and after waiting 3 days I never got a shipment notification or anything. So I called to ask what was going on and they gave the standard line of needing to verify my information before processing the order. Then I was told "You know this price is for a non-US model, right? If you want the US warranty you will need to pay another $100." We argued about this and of course it was never advertised as a non-us model. We went back and forth and he tried to get me to buy a bunch of extra stuff and I did add one thing that I needed, but repeately said no to all the other overpriced accessories.
I was treated like I knew nothing about what I was purchasing and a warning to those who don't know everything about what you are pourchasing, these guys will talk you into buying a bunch of stuff that you either don't need or is grossly overpriced. But after standing my ground they fulfilled my order and I received it promptly and it included everything that was supposed to be in there and it was a US model that I verified by contacting the manufacturer."
"Avoid these scam artists at all costs. They were continuously rude, disrespectful, pushy, shady, shifty and frustrating. They added charges to our purchase that we didn't ask for. Returning the camera was a nightmare, but worth it. Anyone with connections in NY has to get these scammers investigated. BEWARE!"
This review was modified by lesmoore on January 04 2007 08:17:22 PM
"My experience is much like the others posted here. The RiteBuys web check out process does not include a receipt. A salesperson calls within minutes of your web order. They are very aggressive at selling extended warranty and altering the shipping terms during the follow up phone call. My salesman tried to say that ground shipping was really postal ground and that it would be 10 to 20 days. I said I would accept the prolonged shipping delay to keep the quoted $119.99 ground shipping charges. My credit card was charged an extra $80.00 dollars for the purchase which is RiteBuys 3-day shipping fee. My package arrived by UPS ground 5 days after I placed the order. The factory seal on the box was clearly not a factory seal.
Avoid purchasing with RiteBuys as the process is truly consumer fraud. I downloaded the New York state complaint form from the consumer protection web site and filed a complaint. I'm currently working with my credit card company to resolve the $80 dollar over charge."
After ordering, I noticed the website listed my order status as "Arrived." However the product did not arrive. I called and after declining a callback from the IVR about 4 times, someone picked up, and I was transfered around a bit. Finally, an employee said the product was shipping from their supplier, and that the product status would be updated on the website that evening.
As you can imagine, the status was not updated, emails have been ignored, and 2.5 weeks later I still have no product and no info.
Spare yourself the aggravation and only do business with a trusted online retailer."
"After reading all the bad reviews, I still felt adventurous, so I decided to take a chance and order a DLP TV from these guys, since the price was almost $200 less than the lowest priced store with a reasonable rating. Turned out to be a very bad experience. I first called up to check that the item was new, in factory box, US warranty, etc, and the rep said yes. He also said they had 3 in stock. So, I went to the website and placed an order. The order process was definitely odd (no mention at all of what you are ordering after you click the order button from your cart, no order preview before your order is final, and no receipt). I went to my order history and looked at a copy of the invoice, and it looked as expected (right price, right shipping).
I got a call about an hour later from a rite buys salesman trying to push extended warranties and the like. First he tried to sell me an extended warranty, and I said no (and lied about the length of the manufacturer's warranty -- Samsung website and the rite buys spec page for the TV say 1 year parts and labor, while the salesman claimed only 90 days). Then, he tried to sell me a bulb replacement warranty, and I said no again. Then he declared that there would be an extra 8% charge for insurance on the shipping. This was an extra $140 that did not show up in the website checkout process. At that point I told him that I wasn't going to pay the extra charge, since it didn't show up when I ordered the TV, and asked him to cancel my order. He said OK, and I got an order cancellation email a few minutes after I got off the phone. So far my credit card does not appear to have been charged, but I'm going to keep an eye on it for a few days.
Overall, it was a very distasteful experience dealing with these guys."
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![Share](javascript:share_rating({"review_body":"TOTAL SCAM! Ritebuys.com had a great price on a Canon XTi. Their lens price was not good, so I ordered the lens I wanted from a different website. When I returned home from work I received an e-mail asking for a confirmation phone call. I knew I was int trouble at that point. \u0022It doesn\u0027t come with a battery.\u0022 How much? $150. No, I\u0027ll buy one elswhere. \u0022Do you want firmware\u0022. I was incredulous. \u0022Do you just want to buy a non-working camera body?\u0022 He offered a package for $250 more. I stated I could get one with a lens at Costco for that price. His comment was that I\u0027d have to pay sales tax. I canceled the order and will call my credit card company next to verify that they have not charged anything against my card.","link":"http:\/\/www.resellerratings.com\/store\/Rite_Buys\/comment\/307723#comment307723","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rite_Buys.jpg","store_name":"Rite Buys [Inoax, ephotoclub, fotoconnection, TheWizStore]","username":"Fingersp","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Yet another in the long line of shady Brooklyn-based electronics dealers. AVOID!!<br><br>I called Rite Buys to purchase a Panasonic camcorder at the end of September. They advertised a decent price, and I couldn\u0027t find any bad reviews about them, so I decided to give them a try, even though my experiences with these Brooklyn outfits in the past has been horrible. Right away I was concerned, as their web site \u0022tricked\u0022 me into completing the purchase. Right after I had entered my shipping and billing info, up popped a \u0022continue\u0022 button on the website. I thought this button would probably take me to a final confirmation page, with my order details, where I could make a final decision, and click a \u0022Place Order\u0022 button to finalize the order. BUT NOOO! This button actually PLACED THE ORDER RIGHT THEN AND THERE! Very sneaky indeed, and without so much as an order total or even a delivery estimate.<br><br>Ok, I\u0027m now growing more conerned so I call them. The order person told me the unit didn\u0027t come with a U.S. warranty. He said it had an \u0022international warranty\u0022 instead, even though their web site (www.ritebuys.com) made no mention of this. He then (predictably) went into hard-sell mode, trying to get me to buy a whole host of accessories that typically come with the camera (battery, charger, tape, etc, etc). <br><br>I then asked him if it was an NTSC camera, since he mentioned it wasn\u0027t a U.S. model, and he said no, it was PAL. I told him I couldn\u0027t use a PAL camera because all my gear is NTSC, and he then tried to pressure me into continuing my purchase because I could \u0022convert\u0022 everything from PAL to NTSC (with a converter, that they coincidentally sell by the way). After 10 minutes of declining all his upselling, I finally told him I wanted the unit advertised on their site (no mention of it being a PAL camera), at the price advertised or I would cancel the order. He then put me on hold, presumably to twiddle his thumbs for a minute, so I would think he was checking inventory. He came back and said they were \u0022out of stock\u0022 all of a sudden, even though he promised earlier that it would ship the same day. I told him to cancel the order. To his credit, he didn\u0027t threaten me with the typical \u0022chargeback fee\u0022, but I think it might be because he suspected I was fairly knowledgeable, and not some gullible schmo. I\u0027ve been nervously checking my credit card account activity every day since, but so far no fraudulent charges. I finally would up ordering from Beach Camera in New Jersey. The old maxim is true -- spend a little more and avoid the headache. This place is definitely one you\u0027ll want to avoid if you\u0027re looking for a simple, clean and legitimate transaction.","link":"http:\/\/www.resellerratings.com\/store\/Rite_Buys\/comment\/224283#comment224283","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rite_Buys.jpg","store_name":"Rite Buys [Inoax, ephotoclub, fotoconnection, TheWizStore]","username":"svector","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very happy with transaction; got a great price, and service was excellent.","link":"http:\/\/www.resellerratings.com\/store\/Rite_Buys\/comment\/283043#comment283043","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rite_Buys.jpg","store_name":"Rite Buys [Inoax, ephotoclub, fotoconnection, TheWizStore]","username":"catnap","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order with RiteBuys and received an email saying that I should call James at his extension. When I called him, he told me that it didn\u0027t come with a battery and I had to buy a new one. I told him I already had one and he told me he\u0027d cut me a deal, told him I didn\u0027t want it and he started selling me a warranty that I didn\u0027t want. I told him I wasn\u0027t interested and got the same pitch as the battery. After hanging up I read the ratings here and tried to cancel my order. I spoke to 8 different people in 3 different calls, 3 of whom put me back on hold, 1 of them left the phone off the hook (I could hear work in the background), and 1 of them just flat out hung up. The next person put me on hold again, but picked up 2 minutes later and said it had been cancelled, have a good night, and hung up. I called back and after speaking to someone that put me on hold, I got another person to verify that the order had been cancelled.<br><br>STAY AWAY AT ALL COSTS","link":"http:\/\/www.resellerratings.com\/store\/Rite_Buys\/comment\/303818#comment303818","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rite_Buys.jpg","store_name":"Rite Buys [Inoax, ephotoclub, fotoconnection, TheWizStore]","username":"TeamOvKdotnet","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bait and switch like everyone else is saying. I ordered a camera from them online and after waiting 3 days I never got a shipment notification or anything. So I called to ask what was going on and they gave the standard line of needing to verify my information before processing the order. Then I was told \u0022You know this price is for a non-US model, right? If you want the US warranty you will need to pay another $100.\u0022 We argued about this and of course it was never advertised as a non-us model. We went back and forth and he tried to get me to buy a bunch of extra stuff and I did add one thing that I needed, but repeately said no to all the other overpriced accessories.<br><br>I was treated like I knew nothing about what I was purchasing and a warning to those who don\u0027t know everything about what you are pourchasing, these guys will talk you into buying a bunch of stuff that you either don\u0027t need or is grossly overpriced. But after standing my ground they fulfilled my order and I received it promptly and it included everything that was supposed to be in there and it was a US model that I verified by contacting the manufacturer.","link":"http:\/\/www.resellerratings.com\/store\/Rite_Buys\/comment\/302031#comment302031","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rite_Buys.jpg","store_name":"Rite Buys [Inoax, ephotoclub, fotoconnection, TheWizStore]","username":"behemoth350","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Avoid these scam artists at all costs. They were continuously rude, disrespectful, pushy, shady, shifty and frustrating. They added charges to our purchase that we didn\u0027t ask for. Returning the camera was a nightmare, but worth it. Anyone with connections in NY has to get these scammers investigated. BEWARE!","link":"http:\/\/www.resellerratings.com\/store\/Rite_Buys\/comment\/293903#comment293903","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rite_Buys.jpg","store_name":"Rite Buys [Inoax, ephotoclub, fotoconnection, TheWizStore]","username":"lesmoore","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My experience is much like the others posted here. The RiteBuys web check out process does not include a receipt. A salesperson calls within minutes of your web order. They are very aggressive at selling extended warranty and altering the shipping terms during the follow up phone call. My salesman tried to say that ground shipping was really postal ground and that it would be 10 to 20 days. I said I would accept the prolonged shipping delay to keep the quoted $119.99 ground shipping charges. My credit card was charged an extra $80.00 dollars for the purchase which is RiteBuys 3-day shipping fee. My package arrived by UPS ground 5 days after I placed the order. The factory seal on the box was clearly not a factory seal. <br><br>Avoid purchasing with RiteBuys as the process is truly consumer fraud. I downloaded the New York state complaint form from the consumer protection web site and filed a complaint. I\u0027m currently working with my credit card company to resolve the $80 dollar over charge.","link":"http:\/\/www.resellerratings.com\/store\/Rite_Buys\/comment\/267106#comment267106","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rite_Buys.jpg","store_name":"Rite Buys [Inoax, ephotoclub, fotoconnection, TheWizStore]","username":"mequonite","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Do not waste your time with this site.<br><br>After ordering, I noticed the website listed my order status as \u0022Arrived.\u0022 However the product did not arrive. I called and after declining a callback from the IVR about 4 times, someone picked up, and I was transfered around a bit. Finally, an employee said the product was shipping from their supplier, and that the product status would be updated on the website that evening.<br><br>As you can imagine, the status was not updated, emails have been ignored, and 2.5 weeks later I still have no product and no info.<br><br>Spare yourself the aggravation and only do business with a trusted online retailer.","link":"http:\/\/www.resellerratings.com\/store\/Rite_Buys\/comment\/296704#comment296704","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rite_Buys.jpg","store_name":"Rite Buys [Inoax, ephotoclub, fotoconnection, TheWizStore]","username":"cphuntington97","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After reading all the bad reviews, I still felt adventurous, so I decided to take a chance and order a DLP TV from these guys, since the price was almost $200 less than the lowest priced store with a reasonable rating. Turned out to be a very bad experience. I first called up to check that the item was new, in factory box, US warranty, etc, and the rep said yes. He also said they had 3 in stock. So, I went to the website and placed an order. The order process was definitely odd (no mention at all of what you are ordering after you click the order button from your cart, no order preview before your order is final, and no receipt). I went to my order history and looked at a copy of the invoice, and it looked as expected (right price, right shipping).<br><br>I got a call about an hour later from a rite buys salesman trying to push extended warranties and the like. First he tried to sell me an extended warranty, and I said no (and lied about the length of the manufacturer\u0027s warranty -- Samsung website and the rite buys spec page for the TV say 1 year parts and labor, while the salesman claimed only 90 days). Then, he tried to sell me a bulb replacement warranty, and I said no again. Then he declared that there would be an extra 8% charge for insurance on the shipping. This was an extra $140 that did not show up in the website checkout process. At that point I told him that I wasn\u0027t going to pay the extra charge, since it didn\u0027t show up when I ordered the TV, and asked him to cancel my order. He said OK, and I got an order cancellation email a few minutes after I got off the phone. So far my credit card does not appear to have been charged, but I\u0027m going to keep an eye on it for a few days.<br><br>Overall, it was a very distasteful experience dealing with these guys.","link":"http:\/\/www.resellerratings.com\/store\/Rite_Buys\/comment\/266543#comment266543","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Rite_Buys.jpg","store_name":"Rite Buys [Inoax, ephotoclub, fotoconnection, TheWizStore]","username":"andrew1234","rating":"1"}, "single");){kind=link}
"STAY FAR FAR away from this company they are scammers. They currently have nearly 300 complaints against them with the New York BBB. They also use the following names : 1 Stop Camera & Computers
1 Stop Camera & Electronics
4U Digital
Digital Net Shop
ePhoto Club
Inoax
One Stop Camera & Computers
Rite Buys
Superior Dealz
The New Connection
The Wiz Store
The listed owner is David Feinsod, President
They also hide behind numerous addresse and phone numbers. They use this one the most:
FOTO CONNECTION
1421 Sheepshead Bay Road, Suite #220
Brooklyn , NY 11235
"