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posted Oct-15-2010 “This guy is a real winner. He kept changing his story to place blame on us. I asked him why the cable didn't damage his computer when he reversed it, and he said the cable must have fixed itself after it damaged his camcorder.
Then he threatened to post a bad review if we didn't fix his camcorder. We don't negotiate with idiots.”
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posted Apr-19-2011 
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![Share](javascript:share_rating({"review_body":"I purchased 3 HDMI cables from rite-av. One of them went bad within 2 months. The rep was quick to respond with an RMA. After shipping back the bad cable, I received a new one in the mail shortly after. <br>When attempting to use the new cable, I noticed that it too, was bad. I contacted the seller 6 days ago, asking the seller to ship a cable that worked. I have not heard back.<br>I then emailed the company again yesterday and still no response. <br>They do not honor their \u0022lifetime warranty\u0022 and, given that 2\/4 cables I have tried either stopped working within 3 months or didn\u0027t work at all, I would not purchase. <br>The fact that the seller does not have the courtesy to email me back is terrible.<br><br>STAY AWAY!","link":"http:\/\/www.resellerratings.com\/store\/RiteAV\/comment\/740595#comment740595","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RiteAV.jpg","store_name":"RiteAV.com [formerly: rite-av.com]","username":"gratedcheese","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"RiteAV\u0027s customer service is outstanding. I returned an adapter beccuse it did not work properly and I was promptly refunden the money, including shipping. I will definitely do business with them again.","link":"http:\/\/www.resellerratings.com\/store\/RiteAV\/comment\/295415#comment295415","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RiteAV.jpg","store_name":"RiteAV.com [formerly: rite-av.com]","username":"BikinDan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased some HDMI adapters... one of the few stores that carried 270 degrees adapters. Great price. Shipping speed could have been faster... but everything worked out fine.","link":"http:\/\/www.resellerratings.com\/store\/RiteAV\/comment\/497656#comment497656","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RiteAV.jpg","store_name":"RiteAV.com [formerly: rite-av.com]","username":"spamdigger","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have over the past year or so found myself in need of different Audio and Video cable and I would like to say this is by far the best place I have found to do business with. They have quality products and provide excellant customer service not to mention the fast shipping.<br>I don\u0027t write very many reviews but this one I was glad to write. Believe me you won\u0027t find a better on line store anywhere on the Web then this one.<br><br>Steve","link":"http:\/\/www.resellerratings.com\/store\/RiteAV\/comment\/348295#comment348295","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RiteAV.jpg","store_name":"RiteAV.com [formerly: rite-av.com]","username":"sjkline","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Cables were shipped UPS. UPS left package on uncovered porch while raining. Box was completely soaked. I informed RiteAV of the problem. Here is their response. You can see that RiteAV and UPS have the same outlook on customer service.<br>Obviously a very professional company.<br><br><br>I will tell UPS to only deliver on sunny, 70 degree days from now on.<br>Thank you for bringing this matter to my attention.<br>Thank you,<br>Neil Sprangers<br>RiteAV.com<br>","link":"http:\/\/www.resellerratings.com\/store\/RiteAV\/comment\/694275#comment694275","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RiteAV.jpg","store_name":"RiteAV.com [formerly: rite-av.com]","username":"doxley43","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a M1-DA to HDMI adapter for my InFocus SP4805 projector. Had a great price, selected the first class mail shipping option. Padded envelope with adapter arrived today (WI->OH). Very pleased with prompt shipping and the item works as described. I will be ordering some HDMI cables in the near future!","link":"http:\/\/www.resellerratings.com\/store\/RiteAV\/comment\/283853#comment283853","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RiteAV.jpg","store_name":"RiteAV.com [formerly: rite-av.com]","username":"jfabritz","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" Have always received what I ordered in a timely fashion. Have never had an order arrive not in perfect working order and complete. Have never had to use \u0022Customer Service\u0022. Has a very good selection of cable products at very good prices. Easy to use and navigate website. I will keep buying from this vendor and I recommend others to give them a try!","link":"http:\/\/www.resellerratings.com\/store\/RiteAV\/comment\/434075#comment434075","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RiteAV.jpg","store_name":"RiteAV.com [formerly: rite-av.com]","username":"lbob51","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great store, great prices, great shipping. I feel stupid when I buy cables from anybody else.","link":"http:\/\/www.resellerratings.com\/store\/RiteAV\/comment\/330103#comment330103","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RiteAV.jpg","store_name":"RiteAV.com [formerly: rite-av.com]","username":"cgott","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered an IEEE 1394 (firewire) 4-pin to 4-pin cable and a bunch of audio connectors from RiteAV because of their low prices. The items arrived quickly by US mail. The audio connectors worked fine, but the digital video IEEE 1394 cable failed to make the proper connection between my Sony camcorder and my HP laptop computer. Subsequent inspection with a microscope in an engineering lab at work revealed a bent metal pin on the RiteAv cable and a broken-off pin on the camcorder\u2019s IEEE 1394 input connector. I know the camcorder connector pin was not broken before inserting the RiteAV cable because I never a had a problem in the many years I used the camcorder with my desktop computer to do video editing using the original 1394 4-pin to 6-pin cable supplied by Sony. I conclude that the RiteAV 4-pin to 4-pin cable was defective and caused the damage observed on the camcorder connector. RiteAV sent a replacement cable but refused my request to repair the camcorder. The labor required to replace the camcorder connector will make the repair cost comparable to the cost of a new camcorder. The lesson I\u2019ve learned is not to buy the cheapest available cable if there is any chance that it can damage a valuable piece of equipment. High levels of quality control are essential in manufacturing the miniature, multi-pin, input and output connectors and cables used on computers, cameras, and audio\/video equipment because these components have tiny, precisely aligned metal pins or optical fibers that carry the signals. My advice is to spend a few bucks more to get a get a high quality cable which protects your valuable equipment from costly repairs.<br>I just read RiteAv\u0027s response to the above review. I\u0027m not an idiot. I\u0027m a test engineer in the aerospace industry with 30 years experience troubleshooting electronics. My camcorder worked perfectly connected to my desktop computer using the factory supplied cable. I bought a RiteAV cable so that it would also connect to my laptop. The first time I plugged the RiteAV cable into the camcorder, a pin on the camcorder connector broke off. Because of the broken pin, the camcorder now no longer works with the factory supplied cable. I never claimed the RiteAV cable fixed itself. I just claimed that it did not also break the computer connector--only the camcorder connector.<br> I did request that RiteAV repair the camcorder, and they refused. Only after they refused did I post the above review. If RiteAV had offered to repair he damaged camcorder connector, I would have included that fact in the review. I never made a threat. ","link":"http:\/\/www.resellerratings.com\/store\/RiteAV\/comment\/622285#comment622285","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RiteAV.jpg","store_name":"RiteAV.com [formerly: rite-av.com]","username":"robertbailey","rating":"1"}, "single");){kind=link}
"Admittedly, I was cautious because the pricing on this site was so cheap, so my first order was small (under $20) just to try them out. A few days later, my order arrived, and everything was perfect. I've since placed a larger order, and given this site to several friends that have taken advantage of it.
I'd give this site an 11 out of 10 if I could. Nothing but perfect experiences..
"