According to email I received from www.ridegear.com, the company went bankrupt and the name was acquired by Cruiser Customizing around March 2009. I had a warranty return for a CorTech Sport tail bag purchased at www.ridegear.com. They refused to handle the return. I am trying to have the manufacturer (CorTech/Tourmaster) handle the return directly but that is not going so well either and will be the subject of another review on the tailbag which has a poorly design zipper.
Apparently in the motorcycle industry, warranty returns are typically handled by dealers, not the manufacturer. In any case, I received an email from the new folks at www.ridegear.com which basically says they take no responsibility for the return since I purchased it from the "old" www.ridegear.com. Seems like something is a little off with this picture.
The www.ridegear.com website does not make it clear that there has been a change in ownership and that they take no responsibility for refunds or returns for items purchased from the "old" www.ridegear.com. You would think they would want to proudly advertise that they bought the old ridegear out of bankruptcy. Instead they seem to be keeping it quiet. Google "ridegear bankruptcy" and you will see very little. There is an announcement on the Cruiser Customizing website if you look for it.
I have shopped at ridegear.com several times over the last couple years but my most recent purchase was never shipped to me. I spent $67.49 on a jacket and my credit card was immediately charged but the jacket was never shipped. No e-mail saying it was shipped was ever sent. I contacted their customer service over 40 times in the last 10 months with only 3 responses. They absolutely never answer the phone, it just says to wait and after about 10 minutes instructs you to leave a message but doesn't let you before it hangs up.
I honestly believe this company was doing a good business for many years but something just went wrong and it is evident this is no longer a legit company according to the hundreds of other reviews like mine that are now popping up. We can never trust Ridegear again :(.
In the last 10 months I have gone as far as contacting Ed, the CEO of ridegear who forwarded me to their account manager. Both of these people said it would be easier for them if I were to just file a claim against their company with my credit card issuer to get my money back. The problem with that is after 3 months my credit card company does not allow me to file such a claim. Ed and the account manager have been contacted by the BBB to which they responded for me to be patient as they mailed a money order in the next couple days, which never arrived. After more continued e-mails they again said a money order would be sent, that was my last contact with them over 3 months ago. They no longer respond to my e-mails and still have sent me no jacket, no responses to e-mails/calls, and no refund.
PLEASE CONTACT THE BETTER BUSINESS BUREAU
If you are in this situation also, please contact the BBB so this company's fraud can be even more publicized.
DO NOT BUY FROM THEM...NO MATTER HOW LOW THE PRICES ARE....DO NOT BUY FROM THEM. Just today I finally finished with the horror of this company...It is Sept 3rd! It took that long for the credit card company to make this company stop recharging me for items that they never sent...They no longer answer the phone or email...STAY AWAY...CAVEAT EMPTOR...Let the buyer beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
AVOID THIS SELLER. Read the other reviews and believe us. Do not buy anything from ridegear.com. the prices were great and the website looked nice, so i took a gamble and bought a pair of gloves, boots, and a jacket. they sent me an auto-email confirming my order and to expect my purchase to be shipped within 1-4 business days. after a week of waiting, i tried to call to find out their phone number was disconnected. RED FLAG. that's when i read the reviews. i sent an email to check on the status of my order (since i couldn't call them) to get this response:
"It may be a few weeks before we will be able to fulfill your order. Currently we are holding your order."
after another status check:
"It is not available through the vendor and doesnt have an ETA"
WHY ARE THEY SELLING IT IF IT'S NOT AVAILABLE?
i canceled my order through the website and then called my credit card company. fortunately, the cc auth is only good for 10 days and they had not charged my cc. another odd thing was the authorized amount and my invoice total were off by more than $100.
This review was modified by its author, gitzo, on
8/3/08 1:32 PM.
BUYER BEWARE!!!! This company will not return calls or money. I returned items, totalling $234.14, which they received May 1st and I have not received a credit on this. I have left message after message and tried everything I know to get them to respond. No dice!!! DO NOT BUY HERE!!!!
As per just about every other reviewer this place is a joke. I ordered an Air Mesh Jacket on May 5th...never receiving anything. 5+ emails and no jacket. Terrible customer service and company, because they do not even deliver the goods
Was ordering a jacket which was showed in stock. Was trying to cancel my order after 2 weeks waiting through many email without any response. Could not get anyone on the phone after three weeks calling, only a busy phone line. Never again. Worst customer support ever seen!!!!!
I placed an order for a very hard to find Icon Tarmac mesh jacket. They told me I should expect it within 1-4 business days. I still have not heard from them with shipping information.
I tried to cancel my order but they only allow cancellations by phone, and of course they don't pick up their phone. There is no question in my mind that this company is a scam. Stay far away.
I purchased Jackets and Socks from Ridegear. they shipped half the order and it took longer than any shipping should ever take. aprrox three weeks.they charged my credit card for all the items.the bottom of the receipt stated that i had a credit on my account.I called the customer order number and they agreed to send another item,in a different size. In May i ordered again attaching my invoice number to show my credit amount. they no longer answer the phones or emails. JULY 8 2008 I filed a complaint with the california attorney generals office requesting they investigate RideGear.
This review was modified by its author, Ramblue01, on
7/8/08 8:18 PM.
I ordered a helmet from this scam business. They took the money from my debit card immediatly but that was the last time I heard from them. They will not answer their phone nor Email. They ignored a complaint filed through paypal as well as the BBB. I finally filed a complaint with the California AG office and my money was refunded (a month later)
I placed an order on April 4, 2008... a month later I received no jackets in the mail. I called to cancel my order at the beginning of may and was told that I would have to wait one billing cycle before I would receive my money. Ridegear gave me a date of June 6, 2008 and it's the 17th and I have no money. They won't reply to any emails that I have sent. You call and the lines are never on and if they are working, they never answer. I highly suggest for anyone to stay away from this website. They well keep your money.
lETS BURN THIS JOINT.I ORDERED A SUOMI HELMET ON THE 4TH OF APRIL.STILL WAITING.NO HELMET NO NOTHING.NO RESPONCE TO MY MAILS.BUT I WONT LET THIS GO BY...ILL GET MY MONEY BACK EVEN IF I HAVE TO FLY THERE.WE SHOULD ALL DO SOMETHING
Ridegear.com has extremely poor customer service and potentially fraudulent business practices. I have had no repsonse to numerous e-mails and phone calls left about the status of my order. I would highly suggest avoiding any and all transactions with this company. The prices are only good if they deliver product, which in my experience so far is a no.
This is the worst company to work with. My card was immediately charged for my order...yet I never received my order. I have yet to even receive an email letting me know my order has left the warehouse! Customer service is horrible. I cannot get a hold of anyone via phone or email. I have filed a complaint with the BBB in California and also emailed the CEO of Ridegear.com. Note to all: this company is out to scam their customers.
