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10 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Restaurant_Supply_Pro","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Restaurant_Supply_Pro.jpg","store_name":"Restaurant Supply Pro","store_rating":"5.00","total_reviews":"10"}, "store");)
reply posted May-30-2012 “I would like to apologize for the trouble you experienced while shopping at Restaurant Supply Pro. We do our best to provide great customer service and I believe you caught us on a bad day. Occassionally, the customer service team is overwhelmed with calls and some do indeed go to voicemail. I cannot explain why yours was disconnected and am sorry for this. We appreciate your comments and have already started to change our processes to improve the experience for other customers.”
reply posted May-30-2012 “I have reviewed your order and identified the issue you unfortunately experienced. Our vendor who imports the product took an unusual amount of time to unload the container and ship your item. I apologize for this. We have discussed this issue with the vendor and made changes to how we communicate about orders with this issue. Thank you for the feedback.”
reply posted May-30-2012 “Dear Sir,
I hope you are satisified with the resolution to this problem. We agree that the product was not acceptable and attribute it to poor overseas manufacturing. There is no excuse for this and we are working closely with the manufacturer to ensure it never happens again.”
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![Share](javascript:share_rating({"review_body":"Unsure so far. have not received my order and when I call, i get a recording and then get disconnected. I just want to know when my order will arrive. So far, not very impressed.","link":"http:\/\/www.resellerratings.com\/store\/Restaurant_Supply_Pro\/review\/1468185#comment1468185","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Restaurant_Supply_Pro.jpg","store_name":"Restaurant Supply Pro","username":"Kmlongley","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Odd. I got a link from Restaurant Supply Pro sending me here for my review. They probably don\u0027t realize they\u0027re not participating in resellerratings.com anymore. <br><br>Like others, I placed an order, paid via PayPal, and heard nothing. I followed up by e-mail 4\/4, to which Christy Lucarelli, Customer Service Representative, replied my order would be shipped from the vendor 4\/6. This hasn\u0027t happened. <br><br>Looks like I will be reversing my payment.","link":"http:\/\/www.resellerratings.com\/store\/Restaurant_Supply_Pro\/review\/1448453#comment1448453","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Restaurant_Supply_Pro.jpg","store_name":"Restaurant Supply Pro","username":"crabpaws","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Competitive Pricing, Excellent Service and quick turnaround time!<br>I will definitely be using your company again.","link":"http:\/\/www.resellerratings.com\/store\/Restaurant_Supply_Pro\/review\/1442691#comment1442691","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Restaurant_Supply_Pro.jpg","store_name":"Restaurant Supply Pro","username":"avlphoenix","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We received our order in less than 3 weeks after ordering it. We received a response to a question we had within a day. We were happy with the process and would order again if Restaurant Supply carried another product we were interested in. The only downside was the $16 in shipping, however it was still cheaper than the competitors.","link":"http:\/\/www.resellerratings.com\/store\/Restaurant_Supply_Pro\/review\/1440415#comment1440415","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Restaurant_Supply_Pro.jpg","store_name":"Restaurant Supply Pro","username":"moneymomster","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great service, fast shipping! Product was as described, price was competitive and I am very happy! Thank You!","link":"http:\/\/www.resellerratings.com\/store\/Restaurant_Supply_Pro\/review\/1171231#comment1171231","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Restaurant_Supply_Pro.jpg","store_name":"Restaurant Supply Pro","username":"windycitygirl","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Everything seemed smooth and above board. Customer Service was cheerful and helpful. Happy with the experience","link":"http:\/\/www.resellerratings.com\/store\/Restaurant_Supply_Pro\/review\/1111409#comment1111409","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Restaurant_Supply_Pro.jpg","store_name":"Restaurant Supply Pro","username":"lilchef1007","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I called Restaurant Supply Pro because I had a question about a product. The Rep took a great amount of time and helped me research my question. She was great to work with.","link":"http:\/\/www.resellerratings.com\/store\/Restaurant_Supply_Pro\/review\/968065#comment968065","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Restaurant_Supply_Pro.jpg","store_name":"Restaurant Supply Pro","username":"getsalotdone","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"THE CONDITION OF THE TABLE THAT I ORDERED IS COMPLETELY UNSATISFACTORY.","link":"http:\/\/www.resellerratings.com\/store\/Restaurant_Supply_Pro\/review\/859455#comment859455","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Restaurant_Supply_Pro.jpg","store_name":"Restaurant Supply Pro","username":"michaelcoxoakland","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Awful. Two weeks and no delivery, no tracking number, can\u0027t get through to their customer service number... Awful, awful, awful! I will NEVER use this company again.","link":"http:\/\/www.resellerratings.com\/store\/Restaurant_Supply_Pro\/review\/823657#comment823657","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Restaurant_Supply_Pro.jpg","store_name":"Restaurant Supply Pro","username":"KMKPT","rating":"1"}, "single");){kind=link}
"I have been in the restaurant buisness for the last 25 years or so . I have not had a worst customer service than this one.
I ordered 75 LB fryer two weeks ago paid for it and until now I can't get an answer on when it will ship or tracking number. I left 3 messages on their answering machine and emailed them 4 times and not even one reply so far . I am calling my credit card company canceling the transaction and will never ever order from them again. In my opinion they are fraud. "