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"AVOID Restaurant.com!!! There ads and pricing are completely misleading. What appears to be $25 worth of food for $10 looks good, right? But then that $25 only covers half the total. So it ends up at $35 spent for $50 food. Plus you have to spend $50 mininum! Plus they automatically add 18% gratuity before discount! And they refuse to give refunds! Much better deals out there!"
"What a scam, I purchased to certificates and go to the restaurant to use them and they say they were never authorized to be a part of this coupon deal!! SCAM"
"Restaurant.com has been selling gift certificates to my restaurant in Denver without permission. They used marketing information to set up an account without ever contacting me. From other complaints with the Illinois BBB, this is apparently par for the course. Please do not purchase gift certificates from this company--their unethical business practices hurt small business owners."
"Its pretty fraudulent to knowingly sell certificates for a business no longer open. Original purchase was the beginning of this year. The restaurant the certificates were purchased for went out of business. I wrote and told them this, they refunded credits to my account to choose other places. They marked that original restaurant as out of stock. I choose another place, but have not tried to use the certificate yet., though selection seems to be more limited. The thing is, A couple weeks later, I notice the restaurant that I told them was out of business is advertized again for sale. I called and told them that I knew for certain the business was shut down. She took all the info and said it would be taken care of.Now weeks a later, AGAIN they re listed the restaurant. I have spoken with one of the owner since, and he has confirmed they have no plans of reopening. What a scam from restaurant.com. Its only a few dollars per certificate, They must make a lot of money from people just giving up and cutting the loss. (from what I understand they keep the initial certificate cost, the restaurants get nothing but the money you spend when you go) "
"When you go to a restaurant. It say's sold out so you can't use your e gift card. But if you logout and then go back it says the restaurant has certificates available. If you select them it allows you to go and purchase if you use a credit card. Very deceptive practice. Restaurant.com So you get more money out of you by forcing you to use a credit card for purchase right after you have just purchased a e gift card which they say can be used to purchase restaurant certificates. So not all restaurants can use the e gift card. No where on the site does it say e gift cards are limited to select restaurants. Nor does it say a percentage of the certificates can be purchased using the e gift card. You must use a credit card to purchase the deal because e gift cards are at their limit. This is a scam. "
"Lately I have noticed that popular restaurants are always out of stock on $25.00 certs during promotion code periods. This is is great change from when I started purchasing from them 3+ years ago. I chatted with their customer service about this and only received a bunch of pre-scripted answers. No assistance, no remedies."
"I have purchased restaurant.com certificates for the past 3 years and have generally been happy with them. I've had some problems because I didn't read the restaurant's requirements, but that was my fault.However, as of March 2014, I now notice that the restaurant list is dwindling. Some of the restaurants that were on there before are now gone, including some that I had certificates for. In Northern NJ, the list is shrinking. I guess is that the kind of bad management which is showing up in the reviews above is affecting the restaurants as well and they are leaving the program. So, DON'T buy alot of these - my guess is that I'll be left holding the bag with a company that's driving itself out of business!"
"I received a gift card for $25 from one of my vendors. I went to use it and found the perfect restaurant. I could get a $25 certificate for $10!! Woo hoo...I can get two of them with my $25 gift card, right? Wellll....no. I went to use it at checkout and there was no place to key in the code. So I went to the redeem tab and keyed in the code and it was accepted. I went back to the restaurant and $25 certificate was no longer $10 but was $25. I figured I am using a gift card so no problem. But wait....it now says they are out of stock for this restaurant. What? I logged out and back in, found my restaurant, certificates show available for $10. Went to redeem tab and keyed my code...restaurant certificates out of stock. I'm confused. So I call them and here is what I'm told. "Certificates are purchased and SPLIT between those for purchase with a credit card and those for redemption with a gift card." I said "Well, someone had to have purchased this gift card so what is the difference? Can't you let me redeem on with my gift card?" to which I was told "sorry, can't do that." I said "are you kidding me? Do you hear how ridiculous that sounds?" To which she said "No." Wow. Just...Wow. People, don't buy restaurant.com gift cards for others. Whoever you give them to will end up hating you. "
"Scam! First off, I bought 'gift certificates' and was charged too much for too little. They did not apply my promo. Then, I called 'customer service', and the guy got rude with me for being ripped off! He finally put some of the money they had stolen from me back in my pocket. So then my 'gift certificate' arrives, 20$ that were split into 5$ increments at the restaurant. Well that's when I find out I can only use them 5$ at a time, ONE PER MONTH! I have been ripped off by restaurants.com I basically was not given gift certificates, it's coupons."
"Here is the exchange I had with restaurant.com's customer service. From: Restaurant.com Promo Subject: Restaurant.com Promo Customer Receipt/Purchase ConfirmationTo: GregYour voucher will be emailed to you within 48 hours. Thank you for your order!From: GregI never received this voucher.From: email@example.comAll Vouchers were sent to you 2 hours after your purchase. From: GregWhat email address were they sent to?From: firstname.lastname@example.orgAll Vouchers were sent to you 2 hours after your purchase. From: GregYou are funny. You keep sending me the same reply. Answer my question. What email address were the vouchers sent to. I did not receive them at email@example.com. If you send me the exact same response, I am going to go postal on you.From: firstname.lastname@example.orgMerry Christmas! email@example.comFrom: GregI am Jewish you moron. So you sent them to the right email address but I never received them. What do you propose we do now? From: firstname.lastname@example.orgI am not a moron so I guess you thought I was Mormon? I am JEWISH! You asked where we sent them and I looked into the system and that was the email you entered. So this is what I propose. Have a Wonderful and Healthy New Year! All Vouchers were sent to you 2 hours after your purchase."
"I have used Restaurant.com since 2006. I have used over 150 certificates and have had success with all but a few. As long as I am upfront with having a certificate and understand my minimum purchase requirement, I have had little issue. I tip on the whole amount and treat the certificate as a gift card while being polite through the process. Restaurants do drop out and is always best to contact the restaurant before heading out to assure they will honor the certificate. I have a few instances where the restaurant won't take the certificate upon arrival and a phone call would of saved the trip. The only criticism I do have is the new phone app is not accepted by every restaurant and this is frustrating since restaurant.com promotes the app. Again, a phone call to the restaurant would have resolved this. One last note, Restaurant.com is more apt to issue a credit than a refund. Just be prepared to get credit back to use towards another restaurant if you aren't able to use the first one. The ease of exchanging certificates is even easier now that it is online. I will get certificates for places I travel to knowing that if I don't use them, I can exchange for a restaurant local to me."
"DO NOT PURCHASE SPECIAL DEALS!! I have been a member of restaurant.com since 2007. We purchased 2 broadway tickets from a "deal" which came with a $50 restaurant.com e-gift card. We paid $116 for each deal. When we received the tickets, the face value read $99. The e-gift cards cannot be used for any special deals(i.e $4 for a $25 certificate). A $50 gift card can only buy a certificate for $50! If I purchased a $50 deal as I usually do, I could pay as little as $8. That would make the value of the deal, if I purchased my ticket directly from the theater, $107. I got cheated out of $9 per ticket deal. This is no discount. "
"BAD NEWS!!!!!! We were duped into purchasing 2 tickets to a Broadway show which included a $50 gift certificate to restaurants.com for each of the show tickets we purchased. This is a seedy tactic. On the ticket, the price read $89. We paid the website $109 for each of the tickets or forty dollars more than the listed price for both tiickets. Why did I need them to purchase a ticket when I could have done this myself and paid less money????!!!!! Additionally you need to realize that you can only purchase certificates with your gift card. The gift card has a number which you enter when purchasing your certificate. They..... restaurants .com keep track of what you have spent in certificates. That's a good thing. However, I looked through the list and could not spend fifty dollars at a time. More like 15 dollars at a time. This forces you to visit many restaurants. I get the point but somehow the math is not going to add up in the end. I can already see that one of two things is going to happen. Either I will lose some of my original fifty or..... I will have to put more money to it to purchase a new certificate thereby using up the remainder on the certificate. It just won't work out!!!!!! I can feel it. I realize what i've said here is confusing to many people but. That's the point . They make it terribly confusing and in the end you think you're getting a good deal. But..... Buyer beware. Yes, the show was terrific. But buy tickets by yourself. You don't need restaurantsb.com to rip you off"
"This company needs to learn the definition of customer service. I would strongly advise anybody considering purchasing anything from this company to RECONSIDER! DO NOT DEAL WITH THESE GUYS!!! BAD NEWS!!! CAVEAT EMPTOR!!!!"
"I work for a restaurant chain in metro Detroit which has recently been bombarded with guests waving restaurant.com gift certificates bearing our company name and logo.. the problem? WE HAVE NEVER HAD A RELATIONSHIP OF ANY KIND WITH RESTAURANTS.COM!! They have collected money for these gift certificates without our knowledge, permission, or compensation. I've also recently seen one of their certificates posted on the front door of another restaurant chain which I frequent, with a warning that they are fraudulent and will not be honored. Nice company, there, restaurants.com."