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Store InformationStore Info
Full Rating Profile
    • Address: 600 Highland Rd E, Macedonia, OH
    • Contact: orders@rcpw.com
    • Phone: 330-467-1332
    • Customer Support: 800-937-7279
    • Business Hours: 9AM - 5:30PM, M-F; 9AM-2PM, SAT
    • Fax: 330-468-2426

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.92/10 7.92/10
    Chance of future purchase: Rating 7.76/10 7.76/10
    Shipping & packaging: Rating 8.42/10 8.42/10
    Customer service: Rating 6.96/10 6.96/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

What is this?

1,941 Customer Reviews

Rating 10/10
5/5
modified review posted

"Part was exactly what we needed. Fast shipping. Came yesterday they fixed it today ! THANKS FOR A JOB WELL DONE !"


Rating 10/10
5/5
modified review posted

"order was filled and shipped quickly"


Rating 10/10
5/5
modified review posted

"Timeliness was excellent. Waited to do review after I was able to install the parts. (Sooo busy). The parts fit correctly and the WheelHorse is back in action! Thank you very much!"


Rating 10/10
5/5
modified review posted

"Quick delivery time, reasonable price."


Rating 10/10
5/5
modified review posted

"Great service..great product. ..fast delivery..I will use you guys again. Thanks!"


Rating 2/10
1/5
modified review posted

"I found the part I needed. It was for a little over $5.00. I received an email asking me to choose shipping choice. I was appealed by the cost ($15.00-30.00). Why warn,t I told this upon ordering? I was very disappointed in not obtaining the much needs part."

modified review Rep reply posted Sep-29-2014

RCPW.COM, Replacement Commercial Pa rep has responded

“I am sorry that you were dissatisfied with your experience with us. I wanted to explain our quotation process to you in hopes that you might understand the shipping costs quoted:

All international orders are individually reviewed and international shipping costs are quoted based on the weight and size of the order. We gave you the shipping options for USPS First Class Mail to Canada (15.00 USD) and USPS Priority Mail (32.00 USD) to Canada. You are welcome to check out the USPS website at www.usps.com to view shipping costs from our location in Ohio to your location in Canada and see that we are charging almost actual shipping costs (we add a few dollars to cover insurance and packaging).

We received your order for the Homelite battery charger and sent you a shipping quote for the shipping cost to Canada. Unfortunately this charger may have been $5.11 but the weight of the item is closer to 1lb with packaging and shipping is not free -- the cost of this item did not affect the cost of shipping. If you had ordered a $50, $100 or $200 item that had weighed the same amount as this charger our shipping quote would have been the same.

I understand that in this case, a $5 charger would wind up being $20+ for a small item because of shipping costs but unfortunately these prices charged by the couriers are out of our control. With rising fuel costs in recent years, both domestic and international shipping costs have drastically increased and we have done our best to keep our customer's shipping costs to a minimum by individually quoting for each international order.

Sincerely,

Nate Horsfall
nateh@rcpw.com”


Rating 10/10
5/5
modified review posted

"I ordered. They shipped. I received. No issues."


Rating 10/10
5/5
modified review posted

"service was great also part was easy to find"


Rating 10/10
5/5
modified review posted

"Received parts in a timely manner and was treated with care."


Rating 10/10
5/5
modified review posted

"the spare fit perfectly and the transport delay was much shorter than annonced!"


Rating 10/10
5/5
modified review posted

"Prompt service. Good pricing. Easy to use website."


Rating 10/10
5/5
modified review posted

"very good service and price
"


Rating 8/10
4/5
modified review posted

"I had to call and check on order, to find out they did not have part in stock. Only took 7 days to get the part and they shipped it USPS 2nd day. I will order from them again, when I need something."


Rating 10/10
5/5
modified review posted

"I was very satisfied. Will use you again as needed."


Rating 10/10
5/5
modified review posted

"Satisfied.
Will buy more from this site again
"


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Replacement Commercial Parts Warehouse is a merchant member
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