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Store InformationStore Info
Full Rating Profile
  • Replacement Com Replacement Commercial Parts Warehouse Elite Status
    • Address: 600 Highland Rd E, Macedonia, OH
    • Contact: orders@rcpw.com
    • Phone: 330-467-1332
    • Customer Support: 800-937-7279
    • Business Hours: 9AM - 5:30PM, M-F; 9AM-2PM, SAT
    • Fax: 330-468-2426

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 9.32/10 9.32/10
    Shipping & packaging: Rating 9.09/10 9.09/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 7.50/10 7.50/10

What is this?

2,455 Customer Reviews

Rating 8/10
4/5
modified review posted

"The parts I ordered came in right on time but 2 of the parts I ordered are wrong as being to big.. There are 4 half moon pieces that are right but the 2 that are affixed to the flat pieces of theauger are the wrong size..I haven't contacted your company yet because I'm not sure how to explain what is needed...The old pieces are 3 3/4 in. long and the new one's are 5 " long. I will wait for your reply before I contact you again ..

"

modified review Rep reply posted Mar-26-2015

RCPW.COM, Replacement Commercial Pa rep has responded

“Hi Sanford,

I'm sorry you're having an issue with the parts you received. Can you please send me the model # and serial # of the machine you're working on? I'd be happy to follow up with you and see why these parts aren't working for you.

Thanks,

Nate Horsfall
nateh@rcpw.com”


Rating 10/10
5/5
modified review posted

"RCPW quickly replied to my Email, confirming suitability of the part number I found through internet search.
I was very impressed with their service and accuracy of their estimates of dispatch and delivery times.
The part arrived at my home in New Zealand in 2 weeks, just as they estimated!
"


Rating 8/10
4/5
modified review posted

"Held up order after payment was made
including shipping until extra $15, shipping was received . I felt like this was because I added a $10.part which only weighed a few ounces and was shipped inside the same box .As far as I can tell It cost $25 for a $10 part Boo.
"

modified review Rep reply posted Mar-26-2015

RCPW.COM, Replacement Commercial Pa rep has responded

“Hi John,

I am sorry that we had to increase the shipping on your order -- unfortunately the size and weight of the mower deck that you ordered was the reason for the increase in shipping, not the other part that you had ordered. Had you just ordered the other part, there would have been no shipping cost adjustment. UPS and FedEx began charging dimensional weight on all packages this year and we always quote out these decks based on weight, size and destination before contacting you with a shipping quote.

Sincerely,

Nate Horsfall
nateh@rcpw.com”


Rating 10/10
5/5
modified review posted

"Encountered a hic cup re you not having the item I ordered in the color I needed. I received a call from your rep (Justin) who explained my options. I elected to take the unpainted product and it shipped that very day. Good service. I am a satisfied customer."


Rating 10/10
5/5
modified review posted

"it was a good experience!."


Rating 10/10
5/5
modified review posted

"got the part i needed at good price and fast shipping"


Rating 10/10
5/5
modified review posted

"Parts were exactly what I needed and arrived promptly."


Rating 10/10
5/5
modified review posted

"great service and fast delivery thank you"


Rating 10/10
5/5
modified review posted

"Right parts shipped fast."


Rating 10/10
5/5
modified review posted

"everything arrived in time and fine"


Rating 10/10
5/5
modified review posted

"Communication was good. Parts were correct and arrival was as expected."


Rating 10/10
5/5
modified review posted

"very pleasant experience. would come back for other home upgrade needs"


Rating 10/10
5/5
modified review posted

"great shipping and good price"


Rating 10/10
5/5
modified review posted

"Courteous service representative contacted me that part would be back ordered and asked if I wanted to go ahead with the order. Once in stock item recieved in 2 days and cheapest price I found online."


Rating 10/10
5/5
modified review posted

"Ez to order and i got the rite parts. Thank you"


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