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RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: 600 Highland Rd E, Macedonia, OH
    • Contact: orders@rcpw.com
    • Phone: 330-467-1332
    • Customer Support: 800-937-7279
    • Business Hours: 9AM - 5:30PM, M-F; 9AM-2PM, SAT
    • Fax: 330-468-2426

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.61/10 7.61/10
    Chance of future purchase: Rating 7.93/10 7.93/10
    Shipping & packaging: Rating 8.37/10 8.37/10
    Customer service: Rating 7.50/10 7.50/10
    Return/Replacement policy: Rating 7.50/10 7.50/10

What is this?

2,015 Customer Reviews

Rating 10/10
5/5
modified review posted

"Right parts on time. Quick delivery and quality parts."


Rating 10/10
5/5
modified review posted

"Had no problems, item was as described. Price I felt was fair."


Rating 10/10
5/5
modified review posted

"fast delivery, great price, outstanding customer service"


Rating 8/10
4/5
modified review posted

"was not clear whether the brake shoes(TOR-104-1243) were for one wheel or two"


Rating 10/10
5/5
modified review posted

"This was our first time to use this service, but I must say, the service and turn around time were excellent, and the parts work just fine. We will continue to use this service, as well as suggest it to others."


Rating 10/10
5/5
modified review posted

"Online order placed on Sunday received confirmation of order early Monday am. Received order on total following Monday. GREAT "


Rating 8/10
4/5
modified review posted

"Took longer to receive than we expected but, part was exactly what we wanted and in new condition. "


Rating 10/10
5/5
modified review posted

"Very satisfied from ordering to receiving product ! Thank You for your quality and professionalism ! Will be ordering again !"


Rating 10/10
5/5
modified review posted

"just what the doctor ordered :) exact replacements and exact hard to find parts delivered quite nicely Thank You"


Rating 6/10
3/5
modified review posted

"Price was higher than local supplier. My mistake, no more internet buying for me."


Rating 10/10
5/5
modified review posted

"Fast delivery and very pleased with our purchase. Would recommend them to anyone!"


Rating 10/10
5/5
modified review posted

"GOOD PRICE, EASY ORDER PROCESS, QUICK DELIVERY"


Rating 10/10
5/5
modified review posted

"Correct parts shipped in a timely manner."


Rating 8/10
4/5
modified review posted

"People & response to my concern was great. Only shipping cost to much for the time it took to receive; know that is not their fault though. "


Rating 4/10
2/5
modified review posted

"i was told the part would be here on 10/10- its now 3 days later, going on 4... "

modified review Rep reply posted Oct-14-2014

RCPW.COM, Replacement Commercial Pa rep has responded

“Hi Robert,

I checked on the status of your order/package status -- we received your order for the MTD cable around 3PM Eastern Time on Friday, October 3. This cable had to be brought in from our distribution facility as it was not available in our local inventory and it was too late in the day to be released from that facility. They released the item on Monday and it was received into our warehouse on Tuesday morning and immediately shipped out to you on Tuesday, October 7.

Typically the transit time from our location in Macedonia, OH to your location in Alaska via USPS Priority Mail would normally take about 3 business days so that is why would were told an estimated delivery date of 10/10, but unfortunately this has taken a little longer than expected. I am very sorry for this delay; unfortunately we do not have any control over the USPS delivery times once they leave our facility and UPS and FedEx options would be much more costly with about the same transit time as you've received. I know the post office was closed yesterday due to Columbus Day which added to the delay. Hopefully the package arrives today for you!

Sincerely,

Nate Horsfall
nateh@rcpw.com”


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Replacement Commercial Parts Warehouse is a merchant member
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