We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Replacement Com Replacement Commercial Parts Warehouse Elite Status
    • Address: 600 Highland Rd E, Macedonia, OH
    • Contact: orders@rcpw.com
    • Phone: 330-467-1332
    • Customer Support: 800-937-7279
    • Business Hours: 9AM - 5:30PM, M-F; 9AM-2PM, SAT
    • Fax: 330-468-2426

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.78/10 7.78/10
    Chance of future purchase: Rating 8.89/10 8.89/10
    Shipping & packaging: Rating 8.61/10 8.61/10
    Customer service: Rating 8.57/10 8.57/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

What is this?

2,668 Customer Reviews

Rating 10/10
5/5
modified review posted

"Delivered as stated and exactly as ordered.. I'm a customer for life.."


Rating 10/10
5/5
modified review posted

"PART FITS PERFECTLY, SURE WOULD BE NICE IF OTHER CO'S COULD WORK AS WELL !!!!! YOU APPEARETLY LOOK AT THE PROBLEM FROM THE CUSTOMER'S ANGLE !!!! GOOD JOB"


Rating 8/10
4/5
modified review posted

"The people at RCPW are very helpful; however, I received a call from them a few days after my order was placed and was told the item was on back order for 2 weeks. I was asked if I would like to proceed with the order and I agreed. After 3 weeks I called to check if the item had shipped yet. Their shipping dept. called their supplier whom stated the item was now on back order another 3 or 4 weeks. I am satisfied with RCPW but not at all happy with their supplier."


Rating 10/10
5/5
modified review posted

"best price, shipped quickly, back to mowing!"


Rating 10/10
5/5
modified review posted

"Item shipped immediately and as described. Would do business again."


Rating 10/10
5/5
modified review posted

"Exactly as described! Thank you!"


Rating 10/10
5/5
modified review posted

"good price, quick shipping, great transaction!"


Rating 10/10
5/5
modified review posted

"Products arrived as described at a great price."


Rating 8/10
4/5
modified review posted

"Regular customer - fast delivery.
"


Rating 10/10
5/5
modified review posted

"Quick, accurate shipping. Tops in communication"


Rating 10/10
5/5
modified review posted

"Got here quickly, everything fit and worked.
What else could you ask for ?
"


Rating 2/10
1/5
modified review posted

"I GOT WRONG PART. I CALLED FOR REFUND, IT WOULD HAVE COST MORE MONEY TO RETURN IT THAN REFUND. I LOST $14 FOR A PART WORTH $6. NOW I HAVE A USELESS PART IN MY GARAGE.

I had ordered the right part. Still I have the picture and info on my desktop, I clicked to order and proceeded to checkout. If you got different item the problem is in your processing system. This was my first experience with you and will be the last.
"

modified review Rep reply posted May-18-2015

RCPW.COM, Replacement Commercial Pa rep has responded

“Hi Mir,

Unfortunately, for an incorrect part that was ordered, we can only pay for return shipping and waive the restocking fee if we looked a part up incorrectly. In this case, the item was not looked up by us so it would fall under the normal return policy which can be found on the back of your invoice and at the bottom of every page on our website -- a 10% restocking fee would apply and the return shipping costs would be your responsibility.

Please send me the model and serial number of your Toro so we can confirm that there was not an error in their parts diagram.

Sincerely,

Nate Horsfall
nateh@rcpw.com”


Rating 2/10
1/5
modified review posted

"I have not received my shipment yet! Going on 3 weeks!!"

modified review Rep reply posted May-18-2015

RCPW.COM, Replacement Commercial Pa rep has responded

“Hi Robert,

Unfortunately, the item you ordered was on factory backorder and not scheduled to be available for about 2-3 weeks. We tried to contact you via phone and left messages for you on 5/4. We also sent emails regarding the backorder situation and receive a contact back from you on 5/12 requesting that we cancel the order. Your order was canceled per your request on 5/12 and your credit card was never charged. I apologize if there was some confusion regarding the canceling of the order, please contact me if you'd like to reinstate the order.

Sincerely,

Nate Horsfall
nateh@rcpw.com”


Rating 10/10
5/5
modified review posted

"Very fast getting the parts."


Rating 10/10
5/5
modified review posted

"Excellent price for same item. Fast shipping."


Ratings Calculation Change


Share Replacement Commercial Parts Warehouse's store rating

Replacement Commercial Parts Warehouse is a Merchant Member! Learn more

Replacement Commercial Parts Warehouse is a merchant member
Replacement Commercial Parts Warehouse participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,837 merchant members.