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Ratings & Trust

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Full Rating Profile
  • ReplaceYourCell

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: cs@replaceyourcell.com
    • Phone: 800-244-0406
    • Customer Support: 800-244-0406
    • Business Hours: Mon - Thur: 9Am - 5PM EST. Fri: 9AM - 12PM EST. Sat & Sun - CLOSED
    • Fax: 347-223-5121

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

407 Customer Reviews

Rating 2/10
1/5

"The phone this company sent me had a warped back that doesn't cover the battery properly and a battery that couldn't hold a charge for long. I was so frantically busy at the time with my job at the time that regrettably it was beyond me to send it back at the time. I replaced it with another phone a while ago. They also haven't responded to my email about this matter. While the phone I purchased was just a flip phone, it was very high priced in the sense that it didn't work well and shouldn't have been sold."

This review was modified by monarda on January 03 2015 12:32:02 AM


Rating 2/10
1/5

"Horrible customer service. Phone was in the mailbox when I got home from work and I was unable to activate it. Per my carrier, Verizon, the phone was still assigned to the previous owner and issue must be resolved by reseller. I began calling at 9:00 this morning only to receive recorded message to call back during business hours. Finally someone answered at 9:30 am and said she comes in at 9:30. Recommended they update hours on the website. Here's the problem - it seems the phone I was shipped was reported as lost or stolen. Best they can do is email a form to ship the phone back and when they receive the lost/stolen phone, they will ship a replacement - REALLY !! As a 'special exception' Cindy agreed to send a replacement today and provide a shipping label so I don't have to pay shipping to return the lost/stolen phone. Buyer Beware. "

This review was modified by gfitz on July 09 2014 06:50:32 AM

Rating 10/10
5/5

"unbeatable prices, amazing customer service and fast shipping!! thank you replaceyourcell!!!"


Rating 10/10
5/5

"amazing customer service always happy to come back!!!!!"


Rating 10/10
5/5

"Love my new purple phone! "


Rating 10/10
5/5

"Wow very happy will buy again!!!"


Rating 10/10
5/5

"The customer service here is AMAZING I was able to find the phone that I love right away at a great price with amazing customer service"


Rating 10/10
5/5

"The customer service is really amazing, I was able to find a phone that I love, and they were really helpful in finding the perfect phone for me."


Rating 10/10
5/5

"I usually don't write reviews but I decided to because I thought they deserved it. I was especially impressed with the friendly warm service and the professionalism but most of all I am thrilled with my phone and have never looked back! "


Rating 10/10
5/5

"replaceyourcell.com is an great website full of great phones, great deals, great customer service and ending with a great satisfaction. Thanks for making everything so great!!"


Rating 10/10
5/5

"Best prices and awesome customer service.
Thank u!!
"


Rating 10/10
5/5

"The service and technical support was great. I was able to find a phone that i wanted and that was perfect for me."


Rating 10/10
5/5

"They have quick kind and very helpful service.I recommend using them! They are reliable quick and easy to deal with. Amanda,thanx for everything "


Rating 10/10
5/5

"Replaceyourcell.com really had my back and helped me get the phone. Needed! I clled several times with different questions and concerns and each representative I spoke to really helped me tremendously! Thanks jackie priscilla and amanda for all your patience and care!"


Rating 10/10
5/5

"Amazing customer service, helped me get a phone from start to finish, great prices and customer service were very helpful! Highly recommend"


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