We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > RepairClinic.com Inc

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×
  • RepairClinic.co

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 48600 Michigan Ave
    • Contact: customerservice@repairclinic.com
    • Phone: 800-269-2609
    • Customer Support: 800-269-2609
    • Business Hours: Phone 7:00am to Midnight, 7 days. Counter 7:00am to 7:00pm, 7 days. Eastern Time Zone
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

9,120 Customer Reviews

Rating 2/10
1/5
2016-11-20

Crappy Customer Service

"I ordered a part and paid for 2 day shipping. They did not ship the next day, they only created a shipping label that day. The "Live Chat" customer service reps "****" I think they must talk to multiple people at one time, because I would really hat to think that they are that stupid that it takes them that long to respond, but then who knows. My advice it find another company to deal with, because they will definitely cheat you out of money."

This review was modified by JeniHurd on November 20 2016 06:55:59 PM


Rating 2/10
1/5
2016-08-07

Will ship next day,six weeks later

"Ordered a part July 5th and was told would be there in 10 days. Got two update emails declaring early August. I called and got no satisfaction. They wanted me to cancel my order and order a similar part but different voltage. I said send it and when it COMES and works I will cancel order . They refused. Got another email August 7th declaring it would ship the 17th( same old story). I ordered from another company and cancelled order. They appear to not stock items but are a second part distributor and treated this customer in a very unsatisfactory manner. "

This review was modified by craisch27 on August 07 2016 05:41:28 PM

Rating 2/10
1/5
2016-04-11

Lies and more lies, go to another company for parts there are plenty.

"This place is very disorganized and that led to them messing up my order. I only received on of the parts I need. Then they told me they were out of stock when I called them. I told them I needed the parts, thats why I paid for expedited shipping. He eventually agreed to cancel the order and refund the full order including shipping. They said they didn't want the part back. So, I called back after about two weeks. Now they say they need the parts back-I only received one (second one is ?) and I will only be refunded the cost of the part not the expedited shipping. So, they said one thing then changed their minds, but they never were going to tell me? How would I know. So, now I am disputing the two charges on my AMEX. Find another company, it took me seconds to order from the other I company I went with. It was about the same price. Not mentioning the company because I don't want people to think this is an ad for them."

This review was modified by dmjka32092 on April 11 2016 09:54:43 AM

Rating 8/10
4/5
2015-11-06
ResellerRatings.com TOP REVIEWER!

"Ordered a few hood fan filters which nobody carries it locally. Items came in a huge box with good protection. Price is very good. It was shipped the next day and arrived pretty fast by Purolator from USA to Canada. Transaction was smooth, everything works good and good quality filters. Highly recommended. Will order more in the future."


Rating 2/10
1/5
2015-10-14

"Received a defective product. Contacted customer service to no avail. Website includes misleading content and false advertising repair videos. Avoid this company at all costs."


Rating 10/10
5/5
2015-09-21

"Ordered parts for my lg refrigerator. The packing and shipping were phenomenal. Very satisfied with price and service. "

This review was modified by Chefcarl1 on September 21 2015 10:08:22 AM

Rating 10/10
5/5
2015-09-19

"Shipped on time, genuine Whirlpool parts, great prices, will order from them again. I Also used their You Tube "repair clinic" videos to repair my washing machine it wasn't super easy but I'm sure I saved a few hundred dollars doing it myself."

This review was modified by kinderio on September 19 2015 04:13:36 PM

Rating 2/10
1/5
2015-03-31

"Very dissatisfied experience. Not my first purchase but very likely last one. Shipping and customer service is very poor. Ordered the product in the evening of March 25/2015 so expected shipping was March 26. For Canada there are two options -Purolator Puropost and Purolator Courier. I chose Purolator Courier-it is more expensive and delivery date was March 27- March 31 because of the weekend. The other option, Purolator Puropost delivery date was April 1 or 2. On March 27 i received e-mail with 16 digit tracking # from Repair-clinic. When i tried to track the shipment, the purolator said it is not their tracking #, they even went above (very helpful) and told me the tracking # is canada post tracking #. Right away i sensed something is wrong, so i called Repair-clinic customer service. I nedded explanation, why my tracking # is canada post #. Received no explanation, just that the part was sent on March 26. Also, when trying to track the shipment, there was no info until March 30 afternoon. I called the costomer service few more times on March 30 , and each time was assured the package will be delivered on March 31, and to call them if the package is not delivered before or on March 31. Today is March 31. My shipment is in transit and expected date of delivery is April 2/2015.
-no explanation on what went wrong
-Was it sent with Puropost instead of Courrier
-how come it ended up being shipped by canada post
-was it sent on March 27 instead March 26
-slow response from customer service
-with faster response, could the shipping be changed or corrected
-a lot of questions and no answers
"

This review was modified by Djole73 on March 31 2015 09:34:01 AM

Rating 10/10
5/5
2015-02-21

"These guys did a great job. My hot surface igniter on my furnace burned out on a Thursday night, and it was getting chilly. Repair clinic had the part, and I could get it by Saturday delivery overnight. The best Amazon could do was Tuesday morning. They came through. Part installed, and worked as advertised. These guys are the best."

This review was modified by msmith134 on February 21 2015 02:15:47 PM

Rating 10/10
5/5
2015-02-20

"This company puts information and possibility in the hands of the consumer and paves the way for a more fair and sustainable merchant model. Their product is high quality and customer service is unbeatable. Bookmark this page for all your repair needs"

This review was modified by pskidt on February 20 2015 05:56:53 AM

Rating 10/10
5/5
2015-01-25
ResellerRatings.com TOP REVIEWER!

"I ordered a replacement part for a refrigerator from RepairClinic based on their "Highly Rated" status on ResellerRatings. RepairClinic offers very competitive pricing, when you factor in the low prices charged for shipping. They have an exceptional website that makes doing business with them extremely easy and I quickly found the part I needed. During checkout, I was presented with several shipping options, with the cost and expected delivery times clearly specified for each. I selected the least expensive option, with a delivery date of January 27-28. My order was completed on January 20 at 6:39 pm and I immediately received a confirmation email. To my surprise, I received another email at 8:00 pm advising me that my order had already been shipped and providing a tracking link. To my delight, I received my order on Saturday, January 24, at least three days ahead of schedule! Unlike their competitors, RepairClinic had packed my order with great care, in a box -- not an envelope -- with ample padding material. The part was a pristine, genuine factory part. This is one of the very finest businesses I have ever had the pleasure of patronizing. RepairClinic is highly recommended."

+ Read user comments

Rating 2/10
1/5
2014-12-13

"Ordered a small part which was shipped and lost by Fed Ex. Repair Clinic unresponsive to several "chat" requests for replacement. Ended up ordering replacement from competitor who shipped it same day.
Apparently small orders don't matter to Repair Clinic.
"


Rating 10/10
5/5
2014-11-27

"I bought an oven glass cooktop from repairclinic.com. Got it in 3 days in perfect condition and I'm from Montreal Canada and they ship from Michigan. The price was the best I could find on the Internet.
I am really satisfied.
"


Rating 10/10
5/5
2014-11-21

"Repair Clinic is by far THE BEST COMPANY I have ever used online! This is the third time I have ordered a part from them. I used their repair help section to figure out what part I needed and followed the instructions in the video. It was as easy as 1-2-3!! And their customer service is EXCELLENT also. I had to contact them via online chat about my order and they are professional, courteous, knowledgeable and prompt! They resolved my problem immediately. I am a 60 year old woman and because of Repair Clinic, I have been able to repair my washing machine twice and my refrigerator by myself! Saved me a lot of money that I would have had to pay an appliance repair company. On a scale of 1 - 10 I would rate them a 15+. Thanks Repair Clinic!"


Rating 10/10
5/5
2014-10-19

"Excellent store. I ordered replacement pump for my pressure washer for very competitive price. it came very well packed. Now my pressure washer is working again for $70, instead buy new one for almost $300 - which was my first idea"


Ratings Calculation Change
Learn about Our Reviews

Share RepairClinic.com Inc's store rating

RepairClinic.com Inc is not a merchant member. If you're this merchant, learn more!

RepairClinic.com Inc is not a merchant member
RepairClinic.com Inc does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!


See all Merchant Members »