Take the Tour »
e.g. Such as Newegg | browse by category or see best/worst
Sleazy Business Practices
"I mistakenly booked for a pickup at my destination at 1am on August 18th instead of August 19th. When I tried to change my 2-week car reservation a few days later for a pick up at the correct time on the 19th, the rentalcars.com website forced me to rebook my entire reservation for an ADDITIONAL COST of nearly $200. As I couldn't believe that rentalcars.com would be expecting that I book a car rental for one less day for a HEFTY ADDITIONAL COST, I went ahead and called rentalcars.com to address the problem directly. What I received from their rep was a bunch of crap advising me that I would need to rebook at the higher cost... despite the fact that I would have been willing to pay the same original costs while picking up the vehicle a day later (i.e., same rent payment for one less day!!!). This is no way to treat customers.... "
Worst service, unreliable, rude
"First time I used them I paid for a Lexus to impress a client; got a "similar Toyota CHR" second time Their online "E-voucher" said one credit card and identification is needed; however when I got there they said we need two credit cards and charged me 300$ to cancel. Again I paid for a Mercedes and they were going to give me a Volvo. They always says "this car or similar" you always will get the "similar". The customer service after and during was terrible, only way to communicate with them is through a U.K. Number and you will spend 20-40 minutes of wasted roaming charge time getting no where. Finally they opened a case and claim the proof I gave them was "unclear" as they were screen grabs of the E-Voucher. I travel 10-15 times a year and for renting cars it's much easier to just go to the counters and see what's available there's at least 7 rental companies in every major airport. And you get better deals as the companies will throw in car seat, GPS etc for free in order to close the deal."
"Simply a scam. We should have read all the reviews before doing the booking. They simple denied the existence of our booking and didn't refund the money to our credit card. It was also very dodgy, since there was a balcony in the airport with no one there. We just had to call them for three hours until someone picked up and they said they had no booking despite we had the booking confirmation. They also charged our credit card with an off shore account so it was impossible for our bank to get the money back."
False information and Bugs in the portal
"I choose to book car for 1679 SEK on 14/7/2017 and my final deduction wast 2349 SEK. When I complained about this, they said it's a refundable amount and you should get this back with in 28 days. After completing my booking, the next morning(18/7/2017) when I called them back and asked for the same, the statement changed 180 degree completely. Now they are saying it's not a refundable amount and this is charged because I opted to have protection.I explain a lot about this that I did not choose any protection money this was charged itself. Why would I call immediately after the booking if I would have added this intentionally. Customer care is not supportive and I feel like robbed."
five is not seven
"We rented five seat car, but later on needed to change for seven seat. I have made a phone call and the gentleman handled the swap. When we arrived, there was no car what so ever. After THREE HOURS on the phone with their customer service we were informed they do not have any seven seat car and there is nothing they can do. At the end we were forced to pay for another car (it was only a pure luck there was another person with driving license). I have made a formal complaint. The manager of Rentalcars claimed we used both cars so there is no refund in force. Well, they were the ones who made a mistake, failed to deliver the correct car, had no clue how to fix the problem, were not willing to fix it but where more than happy co charge me for another car!! Very uncivilized manners and unprofessional behavior. Never again. Hire yourself a car directly, that is the best piece of advice I can give you. "
"Through this service we rented a Citroen car in AVIS for a month on the island Gran Canaria for only 180 euros (we take it without insurance)! In the car did not work a cigarette lighter socket and we asked to change the car, we were given Honda Civic with automatic transmission! Super!Мы арендовали через этот сервис авто Citroen на Gran Canaria на месяц всего за 180 евро, по итогу получили Honda Civic автомат, класс!"
rentalcars.com is a scam company! stay away!
"We did a booking at Rentalcars.com on June 10th, when we arrived at Hertz to pickup the car at Center Boulevard Kiosk City, 45-45 Center Boulevard , Long Island City, 11101, Ny, New York , NY, USA, the store doesn't exist. They informed us that Hertz moved out at least a year ago. Then we called Hertz and they didn't have any car for us. I had 2 little kids going out for a weekend. I was so disappointed. Then Rentalcars.com didn't refund me for the charge in my credit card until after 2 calls and 5 emails.My advice is stat away from Rentalcars.com/Priceline, they don't pick up the phone, they don't help, they don't refund you for their mistakes. It is a scam company!"
Attempted blackmail by Rentalcar.com
"Three hours before we were due to pick up our four-day rental car, we were phoned to tell us that we had to pay an additional €45 to drop off at a different location from the pick up. As I had specified the pick up and drop off points when confirming the booking, I chose not to pay the extra. Rental cars.com have seriously messed up our holiday plans. I regard this sort of late additional charge as a type of blackmail whereby the renter has no choice but to pay. Well, we have a choice and we choose not to use rentalcars.com again."
How is This Legal???
"Hidden fees, pushy sales people at Hertz, who kept trying to push even more fees on me, and a purposely confusing rental agreement. When I signed for the additional fees I thought the total INCLUDED the payment I already made. I paid $288 and was charged an additional $479 - So after booking online for 288 I ended up paying $767.00 - How is this Legal"
Rentalcars.com is a fraudulent rip-off
"Rentalcars.com is a company you have to be very very careful in dealing with. Here's something to watch out for. What will happen if you book a car rental through rentalcars.com with a rental company for say one week. And then, due to unavoidable circumstances, like the British Airways recent meltdown at LHR, you can't travel to pick up your rental? You will find the charge for the full weeks rental has been put on your credit card! And in my case that full week's rental was charged twice on the same day! Not a company I will do business with again! Far better to deal directly with the car rental company itself. You'll get a fair deal."
They make you prepay then do not refund the difference if the car you get is less expensive!
"The rental car company was fine but Rentalcars.com was terrible! I was required to pay in advance at for a full-sized vehicle, but when I arrived late from my flight the rental car company only had economy cars left which were 35% cheaper. I wrote to Rentalcars.com with a copy of the final bill and they refused to refund the difference! DO NOT USE THEM! I WILL AVOID THIS COMPANY AT ALL COSTS IN THE FUTURE! Very dishonest company that will rip you off given half the chance!"
DON'T BOOK!!!!!! Cheating company.
"It's a cheating company. Whatever you book with that car, they will cancel it after you've started your trip. And request for much higher price for the same type of car. It makes your journey very unpleasant because of the late notice. Even they offer discount to compensate, it was way higher than the budget, still. (We think it's their strategy, as in what you have booked in the first place doesn't even exist)Their customer service was very rude too. don't waste your time and money calling them. THEY ARE CHEATERS. Don't book."
U drive Portugal
"The worst experience we have ever had. We booked a car for 90 euro ended up paying 200. Waited for over 2 hrs to get the car and when we handed it back they were rude and the most unprofessional service ever experienced. Also they are located very, very far from the airport. "
"I am still waiting to get my money refund 1 month after correctly cancelling my free-cancellation reservation, and they have no intentiom tonreturn mu money back. They are cheating on my every time I call to customer service"
Change booking without making customer aware.
"Had a long conversation with the contact centre manager. Booked a car weeks ago and was suitable size for passengers as we are all tall. The booking had been changed to a vehicle that was much smaller. I had by chance called the contact centre the day before and guess what. They could not amend the booking. After being on the phone for almost an hour, listening to apology after apology, the suggestion was to cancel the booking and book with somebody. You can guess my response which had outlined the fact that any booking even a tiny moped would be more expensive than the booking that I had done ages ago. The contact manager then suggested that I book externally and pay the premium price quoted for a BMW that I had originally booked, then pursue a complaint seeking compensation for the value of the rental. The contact manager had said this was not guaranteed. Enlightened with the options that were presented I suggested as they admitted they were at fault that they should pay the difference on vehicles that are still advertised on their search results. Im sure you can see the manager was trying to be extremely helpful with the response "are you willing to pay the difference?" That pretty much sums up the customer service. Rentalcars are cheap but you get what you pay for. A completely botched up booking which they make you pay an absurd rate for due to their incompetence. Looking at the rest of the reviews I wish I was unique, but alas Im just another number. Spent an hour on the telephone and requested the contact centre manager to listen to the original booking conversation (as all calls are recorded for quality and training purposes) Unfortunately I get a call back 10 minutes later advising myself that they can not access the call. This was on a Saturday evening before the morning of my flight. Cavalier attitude as they gave me the impression that their social life comes before the customer. The customer service is borderline comical with their incompetence.Like I said cheap, however you get what you pay for. Wish there was someway I got paid for wasting my time booking and time spent to amend to no avail. "