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"I've been using RegisterFly.com for well over 4 years and they have always provided the most prompt service I could ask for. The interface is very user friendly and they keep me updated via email on any expiring domains very effieciently. I really can't give them anything but praise on the way they have handled my business over the years and I have tried many other services including godaddy.com and yahoo.com (who by the way are the cheapest domain provider that I have come across)"
"I have been a Registerfly customer since 2000. I have registered 12 domains with them during that time and been quite satisfied with the company's registrar services. I give Registerfly a high recommendation for domain registration.
I once tried the company's web hosting and email hosting. I found both of those services to be uncompetitive in service and in price, so I asked for and received a refund after a few days. I host with companies that specialize in hosting and have found that to be a much more satisfactory solution.
As I am no longer a hosting customer of theirs, the remainder of this review pertains to my customer experience with Registerfly as a registrar."
This review was modified by exco on February 07 2006 06:08:08 PM
"Overall very positive. The interface and usuability of the site is exceptional. My only complaint is the hold times for phone support are slightly longer than what it should be. Overall very pleased once again"
This is my Story with RegisiterFly.com they have Ripped all my Domain name .. that i have Regisiter with them ..
Sinise i Regisiter my Domain name with them i did 2 year the email i use with them is one of the domin name that i have with them in the same account that doma in name have expire and when i try to renew the domain name i forget my password i try to contact them i call there company sending them email and no respond to any of my call or email .. after 1-2 manth from trying to get in touch with them .. they answer my call .. i ask them that i need to renew the domain name and will give them the same visacard that i use before to renew the domain name after they know that i forget the password they asked me to find the password i ask them to renew the password so i can Reset the password the answer from them NO
So i have no choise i try to search for the password but no luck right know i have 12 Domain name with them and all of them are gone .. and they add their ads/ and also trying to sell it
well i dont no if there is other chance to retern this domain name back to me or no and i hope i can do this because this one of the domain name i have worked so hard paying alot of money to ads the domain name and many many more ..
but i think there is no chance to get it back from reading to many guys that have the same problem with regisiterfly....
"I've been with these guys for two years. This is has been the worst experience having a website hosted through you.
My current domain and email service has been down for almost a full week. This cannot be a sucessful business if you cannot guarentee a 90% uptime.
I am looking into getting a new hoster for my domains, the downtime has been an issue for over a 3 month period. This is pathetic and i will not recommend business to anyone."
This review was modified by woodj on August 25 2004 09:46:39 AM
"Hello Everyone. STAY AWAY FROM THESE PEOPLE. They are CROOKS. They will not help you when you call their "support". You'll keep getting the same person over and over and they'll just give you an attitude and keep lying to you. This company has caused me to lose a company. I checked here first but I only saw one review, so I decided to give them a chance. NEVER EVER get ANYTHING from these people. Either their support won't pick up the phone or they'll just lie to you to shut you up. A google search of "registerfly" will let you know even more. Its rediculous, I lost a customer from these idiots."
"I started my own small consulting business, but apparently I chose the wrong company to host my website.
The website stated "$6.95" a month webhost for a certain package, which I thought to be a pretty decent price. I was to be charged quarterly in the amount of $20.85. I assumed quarterly meant every three months, or 4 quarters out of a year. Apparently, they thought it means every month.
Well, now that I have been charged $83.40 and had to cancel one charge they tried to put through, I am trying to recover $42 dollars. The worst part is the response I got from the "senior manager" at their offices (My trouble ticket comes first):
***I am being overcharged for my hosting since April. Please refund all of the over charged amounts to my credit card and cancel the hosting as well. ***
Their response:
***Would you please provide me with the domain name and the login info of your hosting control panel so we can verify and discontinue the services.
Thank you
Alex McLean 1st Level Senior Manager***
Notice he is more concerned with "discontinuing" the service than getting me my refund.
Worst of all, my website was down most of the time and at one point they even accused me of not paying! I had to show them my invoice and prove to them that I was on a certain package for them to bring my website up!!!
I definitely DO NOT RECOMMEND REGISTERFLY.COM. HORRIBLE!
************************************
REVIEW UPDATE:
It is now August 9th and here is a copy paste directly from the trouble ticket section of registerfly.com
Ticket Status REOPENED E-mail Address: ****@gmail.com Your Name: ****** Support Category Payment - Billing or Payment related issue Subject overcharged Date created: 2005-07-18 Last Update Date 2005-08-09
Your Prior Responses
[2005-07-18] I am being overcharged for my hosting since April. Please refund all of the over charged amounts to my credit card and cancel the hosting as well.
[2005-07-20] I want to make sure I get refunded the overcharge payment, I think discontinuing service should come secondary.
The domain name is ************. My login info is *****. The person that forwarded this information should have also forwarded this along.
Here is the payment history for my account, which should have been charged QUARTERLY in the amount of $20.85.
1/29/2005 - $20.85 (This covers Feb, March and April @ $6.95 per month) 3/1/2005 - $20.85 (This covers May, June and July @ $6.95 per month) 3/25/2005 - $20.85 (THIS IS AN OVERCHARGE) 7/17/2005 - $20.85 (THIS IS AN OVERCHARGE)
I am owed $41.70. Please refund that amount and discontinue services on the 29th, which I am paid up to.
Lastly, most of the time the website was down anyway due to my supposed "non-payment".
Thanks for looking into this promptly.
[2005-07-25] What is the status on this? I'd appreciate a prompt response, thank you!
[2005-08-09] How is it humanly possible that this issue is still not resolved? Do I seriously need to have my lawyer deal with, just so I can get my $41 dollars back? What kind of customer service is this, where you overcharge people and then it takes 3 weeks and STILL nothing!!!
Please get some people in your company that can do common math. Seriously... If I not resolved by this Friday I will also "elevate" this issue and just let my lawyer deal with it, I have him on retainer anyway, for MUCH bigger issues than this crap. Im also going to start looking through online forums, I hope to find other customers with similar issues so that I can see what can be done about this. Give me MY money back.
-A very pissed off customer
Responses from Customer Support [2005-07-18] Noel,
Would you please provide me with the domain name and the login info of your hosting control panel so we can verify and discontinue the services.
Thank you
Alex McLean 1st Level Senior Manager
"
This review was modified by Darkmediatv on August 09 2005 08:57:52 AM
"Yep, their billing and customer service is fairly atrocious. I've sent three emails to their support address with no response. I've called their support phone number twice, and had the pleasure of waiting on hold for hours before being finally switched to some telephone limbo of silence.
The main billing problem I've had is that their concept of "monthly" billing is apparently every 23 days. I've been through four of these 23-day billing cycles. "
"I've been using registerfly for 5 years now. At one point, I was managing 350 domains in a client's registerfly account. I've experienced just about every kind of problem with them: lost domains, many double billings, error plagued web pages, you name it.
The very worst thing about them is surely their tech support. They make you want to tear your hair out! And don't believe the 24/7 phone support. It's a true miracle if you ever get through.
Read all about it at registerflies.com. Stay away from Registerfly!!"
"Tried to buy an GeoTrust SSL certificate from them and their online generator would not work. The double charged my credit card and the support people kept closing tickets with no action. I could not get anyone on the phone and the live chat guy argued with me instead of helping me. They had a 7 day money back policy on the SSL cert and I could not get in touch with anyone at billing for the refund so I had to file a dispute with AMEX. They are the worst company I have ever delt with!"
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![Share](javascript:share_rating({"review_body":"I have been a Registerfly customer since 2000. I have registered 12 domains with them during that time and been quite satisfied with the company\u0027s registrar services. I give Registerfly a high recommendation for domain registration.<br><br>I once tried the company\u0027s web hosting and email hosting. I found both of those services to be uncompetitive in service and in price, so I asked for and received a refund after a few days. I host with companies that specialize in hosting and have found that to be a much more satisfactory solution.<br><br>As I am no longer a hosting customer of theirs, the remainder of this review pertains to my customer experience with Registerfly as a registrar.","link":"http:\/\/www.resellerratings.com\/store\/RegisterFly\/comment\/243909#comment243909","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RegisterFly.jpg","store_name":"RegisterFly.com","username":"exco","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Overall very positive. The interface and usuability of the site is exceptional. My only complaint is the hold times for phone support are slightly longer than what it should be. Overall very pleased once again","link":"http:\/\/www.resellerratings.com\/store\/RegisterFly\/comment\/247247#comment247247","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RegisterFly.jpg","store_name":"RegisterFly.com","username":"chaiu","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hello Everyone<br><br><br>This is my Story with RegisiterFly.com they have Ripped all my Domain name .. that i have Regisiter with them ..<br><br><br>Sinise i Regisiter my Domain name with them i did 2 year the email i use with them is one of the domin name that i have with them in the same account that doma in name have expire and when i try to renew the domain name i forget my password i try to contact them i call there company sending them email and no respond to any of my call or email .. after 1-2 manth from trying to get in touch with them .. they answer my call .. i ask them that i need to renew the domain name and will give them the same visacard that i use before to renew the domain name after they know that i forget the password they asked me to find the password i ask them to renew the password so i can Reset the password the answer from them NO<br><br>So i have no choise i try to search for the password but no luck right know i have 12 Domain name with them and all of them are gone .. and they add their ads\/ and also trying to sell it <br><br><br><br>well i dont no if there is other chance to retern this domain name back to me or no and i hope i can do this because this one of the domain name i have worked so hard paying alot of money to ads the domain name and many many more ..<br><br><br>but i think there is no chance to get it back from reading to many guys that have the same problem with regisiterfly....<br><br><br>Thankyou <br>A A A S<br>","link":"http:\/\/www.resellerratings.com\/store\/RegisterFly\/comment\/310094#comment310094","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RegisterFly.jpg","store_name":"RegisterFly.com","username":"S2Share","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve been with these guys for two years. This is has been the worst experience having a website hosted through you. <br><br>My current domain and email service has been down for almost a full week. This cannot be a sucessful business if you cannot guarentee a 90% uptime.<br><br>I am looking into getting a new hoster for my domains, the downtime has been an issue for over a 3 month period. This is pathetic and i will not recommend business to anyone.","link":"http:\/\/www.resellerratings.com\/store\/RegisterFly\/comment\/148970#comment148970","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RegisterFly.jpg","store_name":"RegisterFly.com","username":"woodj","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hello Everyone. STAY AWAY FROM THESE PEOPLE. They are CROOKS. They will not help you when you call their \u0022support\u0022. You\u0027ll keep getting the same person over and over and they\u0027ll just give you an attitude and keep lying to you. This company has caused me to lose a company. I checked here first but I only saw one review, so I decided to give them a chance. NEVER EVER get ANYTHING from these people. Either their support won\u0027t pick up the phone or they\u0027ll just lie to you to shut you up. A google search of \u0022registerfly\u0022 will let you know even more. Its rediculous, I lost a customer from these idiots.","link":"http:\/\/www.resellerratings.com\/store\/RegisterFly\/comment\/198900#comment198900","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RegisterFly.jpg","store_name":"RegisterFly.com","username":"Andyman53","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I started my own small consulting business, but apparently I chose the wrong company to host my website. <br><br>The website stated \u0022$6.95\u0022 a month webhost for a certain package, which I thought to be a pretty decent price. I was to be charged quarterly in the amount of $20.85. I assumed quarterly meant every three months, or 4 quarters out of a year. Apparently, they thought it means every month. <br><br>Well, now that I have been charged $83.40 and had to cancel one charge they tried to put through, I am trying to recover $42 dollars. The worst part is the response I got from the \u0022senior manager\u0022 at their offices (My trouble ticket comes first):<br><br>***I am being overcharged for my hosting since April. Please refund all of the over charged amounts to my credit card and cancel the hosting as well. ***<br><br>Their response: <br><br>***Would you please provide me with the domain name and the login info of your hosting control panel so we can verify and discontinue the services. <br><br>Thank you<br><br>Alex McLean<br>1st Level Senior Manager***<br><br>Notice he is more concerned with \u0022discontinuing\u0022 the service than getting me my refund. <br><br>Worst of all, my website was down most of the time and at one point they even accused me of not paying! I had to show them my invoice and prove to them that I was on a certain package for them to bring my website up!!! <br><br>I definitely DO NOT RECOMMEND REGISTERFLY.COM. HORRIBLE! <br><br>************************************<br><br>REVIEW UPDATE: <br><br>It is now August 9th and here is a copy paste directly from the trouble ticket section of registerfly.com<br><br>Ticket Status REOPENED <br>E-mail Address: ****@gmail.com <br>Your Name: ******<br>Support Category Payment - Billing or Payment related issue <br>Subject overcharged <br>Date created: 2005-07-18 <br>Last Update Date 2005-08-09 <br> <br> <br>Your Prior Responses <br><br>[2005-07-18] I am being overcharged for my hosting since April. Please refund all of the over charged amounts to my credit card and cancel the hosting as well. <br><br>[2005-07-20] I want to make sure I get refunded the overcharge payment, I think discontinuing service should come secondary. <br><br>The domain name is ************. My login info is *****. The person that forwarded this information should have also forwarded this along. <br><br>Here is the payment history for my account, which should have been charged QUARTERLY in the amount of $20.85. <br><br>1\/29\/2005 - $20.85 (This covers Feb, March and April @ $6.95 per month) <br>3\/1\/2005 - $20.85 (This covers May, June and July @ $6.95 per month) <br>3\/25\/2005 - $20.85 (THIS IS AN OVERCHARGE) <br>7\/17\/2005 - $20.85 (THIS IS AN OVERCHARGE) <br><br>I am owed $41.70. Please refund that amount and discontinue services on the 29th, which I am paid up to. <br><br>Lastly, most of the time the website was down anyway due to my supposed \u0022non-payment\u0022. <br><br>Thanks for looking into this promptly. <br><br><br>[2005-07-25] What is the status on this? I\u0027d appreciate a prompt response, thank you! <br><br><br>[2005-08-09] How is it humanly possible that this issue is still not resolved? Do I seriously need to have my lawyer deal with, just so I can get my $41 dollars back? What kind of customer service is this, where you overcharge people and then it takes 3 weeks and STILL nothing!!! <br><br>Please get some people in your company that can do common math. Seriously... If I not resolved by this Friday I will also \u0022elevate\u0022 this issue and just let my lawyer deal with it, I have him on retainer anyway, for MUCH bigger issues than this crap. Im also going to start looking through online forums, I hope to find other customers with similar issues so that I can see what can be done about this. Give me MY money back. <br><br>-A very pissed off customer <br> <br><br><br>Responses from Customer Support <br>[2005-07-18] Noel, <br><br>Would you please provide me with the domain name and the login info of your hosting control panel so we can verify and discontinue the services. <br><br>Thank you<br><br>Alex McLean<br>1st Level Senior Manager<br> <br> <br>","link":"http:\/\/www.resellerratings.com\/store\/RegisterFly\/comment\/214268#comment214268","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RegisterFly.jpg","store_name":"RegisterFly.com","username":"Darkmediatv","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Yep, their billing and customer service is fairly atrocious. I\u0027ve sent three emails to their support address with no response. I\u0027ve called their support phone number twice, and had the pleasure of waiting on hold for hours before being finally switched to some telephone limbo of silence.<br><br>The main billing problem I\u0027ve had is that their concept of \u0022monthly\u0022 billing is apparently every 23 days. I\u0027ve been through four of these 23-day billing cycles.<br>","link":"http:\/\/www.resellerratings.com\/store\/RegisterFly\/comment\/239082#comment239082","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RegisterFly.jpg","store_name":"RegisterFly.com","username":"customerguy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve been using registerfly for 5 years now. At one point, I was managing 350 domains in a client\u0027s registerfly account. I\u0027ve experienced just about every kind of problem with them: lost domains, many double billings, error plagued web pages, you name it.<br><br>The very worst thing about them is surely their tech support. They make you want to tear your hair out! And don\u0027t believe the 24\/7 phone support. It\u0027s a true miracle if you ever get through.<br><br>Read all about it at registerflies.com. Stay away from Registerfly!!","link":"http:\/\/www.resellerratings.com\/store\/RegisterFly\/comment\/255937#comment255937","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RegisterFly.jpg","store_name":"RegisterFly.com","username":"Cowabunga","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Tried to buy an GeoTrust SSL certificate from them and their online generator would not work. The double charged my credit card and the support people kept closing tickets with no action. I could not get anyone on the phone and the live chat guy argued with me instead of helping me. They had a 7 day money back policy on the SSL cert and I could not get in touch with anyone at billing for the refund so I had to file a dispute with AMEX. They are the worst company I have ever delt with!","link":"http:\/\/www.resellerratings.com\/store\/RegisterFly\/comment\/256822#comment256822","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RegisterFly.jpg","store_name":"RegisterFly.com","username":"toodaleedoo","rating":"1"}, "single");){kind=link}
"I've been using RegisterFly.com for well over 4 years and they have always provided the most prompt service I could ask for. The interface is very user friendly and they keep me updated via email on any expiring domains very effieciently. I really can't give them anything but praise on the way they have handled my business over the years and I have tried many other services including godaddy.com and yahoo.com (who by the way are the cheapest domain provider that I have come across)"