RefurbExperts Reviews - refurbexperts.com Ratings at ResellerRatings

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refurbexperts.com

Office Furniture, Machines, Supplies

Rating 6.67/10 26 reviews

6.67/100
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All Customer Reviews (26)


Rating 10/10 5/5
modified review posted Jun-12-2013

"Eventhough it was my first time purchasing with Refurbexperts it was great! really decent prices and order and checkout process were easy to follow."

Rating 10/10 5/5
modified review posted Jun-02-2013

"LOVE this site! they were really helpful and professional. The pricing is good considering they sell quality stuff.
I would make this my go to store"

Rating 10/10 5/5
modified review posted May-28-2013

"simply great - super quick ship, fast friendly service, product exactly as described - what more can you ask for?"

Rating 10/10 5/5
modified review posted May-01-2013

"Overall I had a very positive experience in purchasing from refurbexperts. The website is attractive and easy to navigate. Oh and the quality is great too! I will absoloutly come back if I need to."

Rating 10/10 5/5
modified review posted Apr-17-2013

"We have purchased products from refurbexperts on several occasions and have come to the conclusion that these guys really do care about customer service. Our order arrived slightly damaged and they promptly replaced it. We have recommended this site to our friends."

Rating 10/10 5/5
modified review posted Feb-12-2013

"My friend told me about this site so I decided to give it a try I found a fax machine that I was looking for at such a reasonable price and it worked without any hitches.
I am so glad my friend recommended Refurbs to me!!!"

Rating 10/10 5/5
modified review posted Jan-29-2013

"I have shopped here a number of times and always found what I was looking for. Shipping is as promised ,I feel they are a company that can be trusted and would certainly recommend to others."

Rating 2/10 1/5
modified review posted Dec-19-2012

""RefurbExperts" probably should consider renaming themselves "Bait & Switch Experts" as they waited a day after taking my order to tell me that what I ordered was not available anymore. 'Very hard to find', 'they had one similar' but completely reconditioned and would only cost '$999' [approx 30% more than what I had ordered]. Very suspicious. Blamed it on Hurricane Sandy. Unprofessional, probably illegal."

Rating 2/10 1/5
modified review posted Nov-05-2012

"After purchasing a Laser printer #1005, they called and told us they only had #1006 and being told that it took the same print cartridge as I had asked about, I approved the switch. When it arrived, we found that this in fact did not use the same toner. They did arrange pickup (after about 10 telephone calls literally) and did in fact send us the #1005 we originally ordered. However, the Laser printer #1005 was $12.00 less in price that the #1006 we paid for previously. Kevin emailed me on September 25th and told me I should check my next statement and the credit will appear? No, now 2 statements later and he has not answered my emails. They always have an excuse or refuse to answer. This is not a reputable business to deal with. My time is valuable also and clearly now they are wasting valuable time chasing after money that should have been returned."

Rating 8/10 4/5
modified review posted Sep-27-2012

"Ordered hp2300dtn printer that was advertised on website for $191. My order was taken over the phone by Isaac, and Isaac told me for a little extra he'd sell me one that is 100 percent refurbished..."like a brand new machine." Then he said, "I'll send it to you faster for another $50", I said how about $15 and he said okay. My $191 printer cost me $340. That wouldn't be a problem, but I had problems from the time I connected it to the network, I called company twice within the first 7 days of receiving the order, and was promised that a tech would call me. Never received a phone call. Then I decided to connect printer to my computer as a local printer, and it worked okay, but today I attempted to print a 77 page job from Tray 1 utilizing the duplex feature, and after 15 pages printed, the printer jammed. Had to remove cartridge, and it jammed again after the next 5 pages. This happened twice more, so I cancelled the job, and attempted to print the job from Tray 2, but had the same results. I called them 1 more time and laid into the poor soul who answered. He quickly put on a supervisor who took control of the situation. Within 10 minutes I had a tech call me and diagnose the problem as a faulty solenoid, and they are paying for shipping and repairs. Although I was disappointed up front, I'm feeling more relieved they are giving me the proper attention."

modified review This review was modified by Paul-F on September 28 2012 10:17:58 AM
Rating 2/10 1/5
modified review posted Jul-18-2012

"This website is terrible and almost fraudulent. I ordered a TV 4 weeks ago. The merchant told me it would ship on July 11th. Well, apparently the merchant raised the price by several hundred dollars and only informed me today AFTER I inquired about the status that they canceled my order because I did not provide my credit card info. This is a complete lie -- the credit card info was required when I placed the order. Do not order from this merchant. "

Rating 4/10 2/5
modified review posted Jun-29-2012

"I ordered a refurbished HP Laserjet 1200 series. It arrived in a timely matter but the paper tray arrived several days later.The paper tray I received was not the original paper tray that the printer comes with. I called, and was basically told the original tray which accomodated envelopes, checks, etc., wasn't available.I would have to remove the paper each time I wanted to print one check, or envelope.This wasn't what I was expecting with a refurbished machine that was to include original paper tray."

Rating 10/10 5/5
modified review posted May-03-2012

"Ordered five remanufactured printers from RefurbExperts. One didn't print very clearly. I contacted them, they sent out a replacement right away, and a call ticket for the return. Amazing. I'm so happy to have a source for printers that does what they are supposed to, DO THE RIGHT THING!"

Rating 2/10 1/5
modified review posted Apr-19-2012

"I ordered a reconditioned Canon Image Class D420 from them. The shipping amount was listed as free, but there was a comment beside it that said to call for free shipping. Later that day, I get a call to "verify" my contact and credit card info (even though I had entered it correctly), at which time they try to up-sell me to a more expensive version. After I turned that down, then they want to charge me $30+ shipping. When I asked about the "free shipping", the rep says that I had to call for free shipping. When I asked what there is to call about, he says that they won't ship it out for over a month and then it will take another two weeks to get here. I canceled the order. I then went back to Resellerratings and saw that another reviewer had experienced the same problem. Very deceptive bait and switch practices. As the other reviewer stated, "Don't do business with RefurbExperts." "

Rating 10/10 5/5
modified review posted Apr-18-2012

"We bought a printer from this group and from beginning to end they were right there with me. We did have a little trouble getting the printer to work when we first got it but all I had to do was contact them and they were right on it to fix the issue. All is good with this company!
Sue B"

 
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