5/5

posted Nov-03-2008

"I ordered Wed afternoon and received an e-mail to call. They offered a 5 yr. extended warranty, I declined. The web account showed it was shipped a few days later and my NEW TomTom Go920 GPS arrived Fri a week later by FedEx gnd. A total of 7 bus days. I would have liked it faster but wouldn't we all. I am a happy camper. 4 1/2 stars out of 5. "

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5/5

posted Nov-07-2008

"I am a very satisfied customer.. My Garmin Nuvi 760 GPS arrived in good shape with fast shipping. Easy and fast transaction. No hassles. Looking forward for another transaction. Thank you."

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5/5

posted Feb-01-2010

"I was a little apprehensive (to say the least) about ordering from this company after reading the ratings. But, the price was the best on the net for a new Garmin. The seller states the item was in stock and would ship within 2 business days and delivery would be 4-10 days after that. I received the item 6 business days after placing the order. I received exactly what I had ordered and I am very happy with my decision to go with Red Tag Savings. I plan on buying a Digital SLR camera in the near future and will definately shop Red Tag Savings again"

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1/5

posted Dec-07-2005

"I researched automotive GPS systems for 4 days and decided to buy two Lowrance 500c systems. Redtag Savings had the best price. I placed an order over the net and under comments I stated that the items were to be Christmas presents and to advise immediately if OOS or backordered. The next day I received an email asking me to call about my order. I called the number and it was answered by an automated call director announcing that I had reached Trusted Reseller. I entered the extension number I was given and the salesman who answered said I had reached Redtag Savings. I said I had been instructed to call. Yes, we need to check your address. He then asked what OOS meant - I explained it meant Out Of Stock and needed the items for Christmas. Do you have them in stock? Yes, we have them. Will you send them to me if I order them? Yes - we have them in stock ready to be sent out. I then went through 10 minutes (at least) of attempts to sell me extended warranties and other items. He told me that they weren't making anything off of me on just the GPS systems - you know they are a good price. I did agree to an additional $35 for a carrying bag and screen protectors. He then completed the order. I asked him to confirm that they were in stock - yes, they are in stock. And asked for a confirming email of the purchase. No problem. He gave me his phone number and extension in case I had any problems. The next morning I received an email stating the items were out of stock and backordered. When they became available, they would upgrade my shipping. Shipping was expensive - $19 each for two 5 lb packages. I called the person I spoke with the previous day and asked if they had the Lowrance 500c in stock. Yes we do. Then why did I get an email stating they were out of stock. He told me he couldn't talk to me about order status - had to call customer service. I told him I spoke to him yesterday and he sold me two units and assured me they were in stock. You say they are in stock now, but you won't send them to me. He then told me he never spoke to me before, didn't sell me the units, and wasn't going to talk to me about it. I know it was the same person because his voice is distinctive and was the same one as on the automated call director - and the same voice that tells you over and over that everyone is busy helping other clients and to please hold. I called customer service and was told they had no Lowrance 500c's - didn't expect any in for a couple of weeks. I checked back for the rest of the week - my order status was always showing items backordered and they were still showing the 500c to be in stock. I finally cancelled the order and replaced it with Newegg - items shipped by second day. So I never actually had a completed transaction with Redtag, but you can expect a hard sell for more items if the price is good. If you don't buy enough, you probably won't receive your shipment. If you really need the items by a certain date, I suggest you pay a little more and order somewhere else. BTW, when I googled their phone number, I was told the number belonged to DigitalDelivered.com"

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1/5

posted Jan-17-2006

"Received used camera although advertised as New, with no memory card. When I returned it I was told they would pay for return shipping but now they say they won't. Bad customer service, do not order from them!"

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1/5

posted Mar-21-2006

"I am extremely dissatisfied with this company. they seem to go my three names, Digital Delivered, Trusted Dealer, and Red Tag Savings. Upon trying to return an unopened item, I called the number on the invoice and my credit card account and talked to the same person each time I called. I think only 1 or two people work there and even though I was not completed satisfied with the unopened product I purchased, they would not give me a return authorization number. The return policy clearly states that RedTag Savings offers a 10 day return privilege on defective and non defective merchandise. Your satisfaction is GUARANTEED .All products returned to us must be accompanied by a RA # (Return Authorization) posted on the outside of the shipping box. All returns without a RA# will be refused by our warehouse. Any product which appears to have an initial defect within 10 days of delivery, may be exchanged for a replacement of the same model without being subject to any restocking fees .All defective products must be returned to the manufacturer for warranty repair after our 10 day return period. If you wish to return a non defective product for any reason, we accept returns on unopened products as well without any restocking fees. We stand behind our products and your satisfaction is guaranteed. Any items returned to us must meet the following guidelines.Please note-Opened and non defective returns are subject to a 15% restocking fee.
My item was not defective, nor was it even opened. This company should have given me a return authorization number, without any questions asked. Instead, they gave me the run around and extremely poor customer service.

"

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1/5

posted Apr-04-2006

"I received an email (Never did get a confirmation order number from the website by the way which should have been a warning sign) from them stating there was a problem with my order. When I called the number and extention I got a male who seemed to be very unprofessional and immediately put my on hold for 5 minutes. When he came back he asked me for my order number which I gave him my last name instead. He put me on hold again for another 20 minutes during which time they picked up and immediately put me on hold without saying anything. Suddenly, I was disconnected. I called my credit card company and told them the situation and they are going to reverse the charges. This is an extremely dangerous place to deal with! Don't buy from them!!!"

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1/5

posted Apr-21-2006

"I placed an order for a "NEW" Olympus C740. When I got it it had 2 dents on the front right, a crack 1/2 around the lense, and the memory card had someone else's pictures on it. No one returns my e-mails or phone calls. No one has reimbused me for this. I sent them back this used phone and was told I would be receiving a new one, and that has not happened. So now they have my money and their faulty item back. THEY ARE CONS!!!"

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1/5

posted Jul-03-2006

"After ordering I received an e-mail asking to call a certain phone number. They tried to sell me a warranty program for a very high price. When I said I wasn't interested, they put me on hold, went back to their manager, and came back with a special deal just for me, which was still way to high. I told the guy I might buy it for $1.98. He said "Don't partonize me". I said "Like you're not patronizing me". I told him the copnversation was over, just send me the item and humg up. Right after that, I got a phone call indicating they were out of stock on that item."

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1/5

posted Sep-11-2006

"I knew my invoice number by heart now due to haveing to call so often. I ordered and due to their lack of prompt delivery(a week late) I had to return the item. They received it and after several calls, Anthony told me that I would get a refund on 7/23. I have called several times to be put on hold for over 20 minutes at a time, hung up on several times and blatantly hung up on after I started a sentance with "You know what...." I did not ever curse or get angry with them as they have put me on hold before I ever got the chance. I finally had to go thru my credit card and dispute the charge. RedTag Savings staff is very unprofessional and unkind. I will never use their company again and will be contacting the better business bureau in their area. "

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