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posted Jan-06-2010“We regret hearing of any negative experiences from customers shopping at our online store.
Every copy of Guitar Hero 5 included a sticker on the game jewel case labeled "Limited Time Offer", which detailed instructions on how to redeem the previously unreleased Guitar Hero Van Halen. In addition, shoppers at GuitarHeroStore.com were provided a "click for details" link on every Guitar Hero 5 product page prior to checkout, so that they would have all the details on how to redeem this offer prior to purchase.
Again, all redemptions have been processed in accordance with the terms of the offer. GuitarHeroStore.com made no implications that copies of Guitar Hero Van Halen would be processed outside of these terms.
We apologize for any confusion. As much as we would like to honor the request regarding this matter, we are simply unable to do so. ”
5/5
posted Dec-31-2009
This review was modified by ktreliving on January 06 2010 08:37:11 AM ![Share ktreliving review](javascript:share_rating({"review_body":"*******UPDATE***********GREAT NEWS********<br>1\/6\/10<br>Guitar Hero Store has 100% REDEEMED itself!!! I have talked to a wonderful customer service rep and awesome manager and they explained that they were virtually shut down after Christmas and that they had very limited customer support staff. They have been absolutely wonderful in resolving my issue. In the end they have demonstrated excellent customer service. <br>As many others have stated they have excellent prices and very fast shipping.<br><br><br>**UPDATE**<br>1\/4\/10 - I appreicate the response to this negative review, but the problem is that I have tried to contact your customer service number and e-mail with absolutely NO response. You have responded below with \u0022please contact us and we will have someone follow up on this right away\u0022. Please advise how I can actually speak to a live person. I have spent many hours since last Monday, 12\/28 through today, 1\/4, holding on your phone line. I have also sent two e-mails practically begging for someone to call me. This is what happens: I select the option to talk to someone, the recorded message is ALWAYS the same, no matter what time of day, \u0022Your call is important to us, we are currently experiencing high call volumes, etc.\u0022 Then it reverts back to the main menu automatically. Please see my two e-mails and please have someone call me ASAP. Thank you.<br>________________________________________________<br>I am extremely frustrated regarding the lack of customer service from Guitar Hero Store! I have tried calling many many times in the last four days without ever speaking to a person. It is just continous recordings and I am convinced that there is not a customer service department. This was a gift from Santa and my daugher is very upset. I also submitted an online request days ago with no response. I was looking forward to ordering many more items from here, but I will not without any customer service. I have NEVER written a negative review about any company in my entire life and am sorry to do so now.<br><br>BUYER BEWARE!!! NO CUSTOMER SERVICE!","link":"http:\/\/www.resellerratings.com\/store\/RedOctane\/comment\/528012#comment528012","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RedOctane.jpg","store_name":"Guitar Hero Store (formerly: RedOctane.com)","username":"ktreliving","rating":"5"}, "single");)
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posted Jan-04-2010“We are sorry to hear of the experience you had with the order. Please contact us and we will have someone follow up on this right away.”
posted Dec-15-2009“We are sorry to hear of the shopping experience you had for this order. Someone will follow up with you shortly to resolve this problem.”
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![Share catzrule2 review](javascript:share_rating({"review_body":"The Guitar Hero Store has very good prices and they deliver when they say they are. I bought Guitar Hero w\/two guitars and the game for my sons and they are very happy with it. Thank you","link":"http:\/\/www.resellerratings.com\/store\/RedOctane\/comment\/529853#comment529853","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RedOctane.jpg","store_name":"Guitar Hero Store (formerly: RedOctane.com)","username":"catzrule2","rating":"5"}, "single");)
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![Share rocket1982 review](javascript:share_rating({"review_body":"I purchased the Guitar Hero 5 drum and mike bundle on September 29th 2009 partially because of the promise I would get the Van Halen Guitar Hero version for free. I received the bundle but there were no details about the Van Halen version in the box. I thought they would let me know if I had to do something to get the free VH version, but since I heard nothing, I assumed they would just ship it. Since then I\u2019ve read, from other sources, that there should have been a sticker on the box\u2026there was not. The release date came around and still nothing. I contacted them on Dec 28th and customer service passed me off to the \u201cVan Halen Promotion\u201d group. After giving them the confirmation and billing info, this is the response I received:<br><br> Good Afternoon,<br>Thank you for your e-mail. We regret that we are not able to accommodate your request. In the interest of fairness to all of our valued customers, we must process all redemption in accordance with the terms of the offer.<br>As such, the confirmaton form and sales receipt had to be received and\/or post marked by October 31st to be valid for redemption. As stated in the terms of the offer, we assume no responsibility for lost or misdirected mail.<br> We do hope you enjoy Guitar Hero 5 and the largest selection of music in the history of Guitar Hero as well as great new innovative features like jump in\/jump out party play and any selection of instruments you choose. <br> Sincerely,<br>G H Van Halen Game Offer Customer Service <br><br>I would agree with this if they had told (or sent) me the terms of the offer and\/or the confirmation form. They did not. \u201cFairness to all of our valued customers\u201d means to me that they should honor the agreement they sold me. I was a repeat customer but I will not purchase from them again as they do not deliver what they promise, they blame it on the customer, and obviously have no interest in making it right.<br>Also, upon further research, I see that Red Octane (AKA Guitar Hero Store) has an \u201cF\u201d rating from the Better Business Bureau. So, I guess, shame on me for not checking them out ahead of time.<br>","link":"http:\/\/www.resellerratings.com\/store\/RedOctane\/comment\/529279#comment529279","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RedOctane.jpg","store_name":"Guitar Hero Store (formerly: RedOctane.com)","username":"rocket1982","rating":"1"}, "single");)
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5/5
![Share wgparkh review](javascript:share_rating({"review_body":"I purchased guitar hero metallica with guitar and mic on the 28th of dec and everything arrived intact on 1\/4\/2010. The package really got here on the 30th of dec but with the holidays UPS delivered it a few days later. I would order from this company again.","link":"http:\/\/www.resellerratings.com\/store\/RedOctane\/comment\/528781#comment528781","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RedOctane.jpg","store_name":"Guitar Hero Store (formerly: RedOctane.com)","username":"wgparkh","rating":"5"}, "single");)
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posted Dec-31-2009![Share grandchildren review](javascript:share_rating({"review_body":"I will definitely order from this store again and I have already recommended it to others as well. I received my order in a few days with no issues! Not to mention the price was awesome too!! ","link":"http:\/\/www.resellerratings.com\/store\/RedOctane\/comment\/527953#comment527953","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RedOctane.jpg","store_name":"Guitar Hero Store (formerly: RedOctane.com)","username":"grandchildren","rating":"5"}, "single");)
Share review![Share dchest02 review](javascript:share_rating({"review_body":"Great seller, fast shipper, almost completely flawless transaction. Only problem - When the package got to my home the box was ripped so badly that two of the three games in the box were falling out of the box. The only thing that stopped them from coming all the way out was the tape on the box. Not going to place blame, it could have happened in transit, thankfully I received everything I was supposed to.","link":"http:\/\/www.resellerratings.com\/store\/RedOctane\/comment\/523302#comment523302","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RedOctane.jpg","store_name":"Guitar Hero Store (formerly: RedOctane.com)","username":"dchest02","rating":"5"}, "single");)
Share review![Share corbin1259 review](javascript:share_rating({"review_body":"ordered item K0522 complete guitar hero world tour plus guitar hero 5, received part of shipment but stated everything shipped on shipping invoice, what a JOKE! guitar hero 5 came but no world tour complete set. box totally too small for rest of it. False advertising about not selling backordered items, don\u0027t advertise something to sell if you don\u0027t have it. Very dissatisfied with this place!!Very true about no one answering phone , put on speakerphone three times for 3 hours and no answer, bogus company trying to act like a big place but in reality a little place with big ideas and no help. don\u0027t buy from them if you really need the item the first time.","link":"http:\/\/www.resellerratings.com\/store\/RedOctane\/comment\/523098#comment523098","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RedOctane.jpg","store_name":"Guitar Hero Store (formerly: RedOctane.com)","username":"corbin1259","rating":"1"}, "single");)
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posted Dec-14-2009![Share cyndim review](javascript:share_rating({"review_body":"Fast service, website was great and easy to navigate. It is for someone else as a gift but I am sure they will love it. The order contained everthing and I have no problems with it.","link":"http:\/\/www.resellerratings.com\/store\/RedOctane\/comment\/522529#comment522529","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RedOctane.jpg","store_name":"Guitar Hero Store (formerly: RedOctane.com)","username":"cyndim","rating":"5"}, "single");)
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posted Nov-04-2009![Share nda4349 review](javascript:share_rating({"review_body":"Awesome merchant!!! I love purchasing my guitarhero.com because I don\u0027t have to wait in lines. Orders ship in 1 day & usually about 2 days later I have the product in my hands! The free shipping (that I always qualify for) & no tax is an added bonus! And warranty issues\/replacement parts is even easier because you purchased through the site directly!! ","link":"http:\/\/www.resellerratings.com\/store\/RedOctane\/comment\/511335#comment511335","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RedOctane.jpg","store_name":"Guitar Hero Store (formerly: RedOctane.com)","username":"nda4349","rating":"5"}, "single");)
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"Fast shipping.
I have no problem recommending this seller."