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118 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/RebelFone_USA","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RebelFone_USA.jpg","store_name":"RebelFone USA","store_rating":"5.10","total_reviews":"118"}, "store");)
reply posted Jun-11-2013 “Hi Bill,
I apologize for the delay in sending you the PIN and PUK but we made sure you get it before you leave the country.
We will make sure this doesn't happen again.
Matt
matt@rebelfone.com”
reply posted Jun-11-2013 “Hi Rob,
We are glad you enjoyed our services. Our mission is to provide cost effective telecom solutions to American travelers and i guess we have succeeded in doing that, atleast in your case :)
Looking forward to serving you again.
Matt
matt@rebelfone.com”
reply posted Jun-11-2013 “Our apologies for the confusion Mr. Beird
Do you remember the name of the representative you spoke to ? In future if you ever face a problem with the representative' accent, kindly ask for a supervisor or the next rep so that the order doesn't get messed up.
Also, if possible, can you send me the receipt of the shipment ? I can look at it and see what can be done regarding that too.
Matt
matt@rebelfone.com”
reply posted Jun-11-2013 “Hi,
Sorry for the trouble. I would request you to ask for another representative or a supervisor if such a situation arises again. Also, it'll really helpful if you could tell me the name of the representative you spoke to as that will help me take corrective actions.
Be rest assured the phone will work perfectly fine in EU and we'll make sure you get same phones and be well instructed on the phone working part if you choose Rebelfone for your next travel.
Thank you for your patience.
Matt
matt@rebelfone.com”
reply posted Jun-04-2013 “Hi, I'm member of Customer Support team at Rebelfone. Can you explain in more detail how address confirmation part was frustrating for you? We use a set process with every customer to ensure compliance and I’ve not heard this complaint before so I'd like to understand your point of view better. We would love to improve the overall experience and make it simple with your feedback.
Thanks,
matt@rebelfone.com”
reply posted Jun-04-2013 “Hi, I'm member of Customer Support team at Rebelfone. You’re correct – our fulfillment center is based out of CA, but I’m wondering how it impacted your experience because we ensure that your order is delivered couple of days prior to your departure. I’d like to know if you faced any problems there.
Thanks,
Matt
matt@rebelfone.com”
reply posted Jun-11-2013 “Hi,
I am sure situations like these do give a lot of trouble and i do know that there was a delay in getting the equipment due to a major technical error from our vendor's end. We ran out of stock with few items due to a high volume of orders and we were expecting that all orders will be fulfilled on time but that didn't happen and we had to deliver the phones to the customers directly to their hotel overseas.
In your case, my customer service representative informed me that we did inform you about the same a week before your departure date and requested you to buy a charger from the airport and we'll pay for it but i guess the entire situation forced you to change your mind.
Once again, our apologies for the inconvenience.
Matt
matt@rebelfone.com”
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posted Jun-12-2013 
![Share](javascript:share_rating({"review_body":"by past experience high ratings but no delivery yet","link":"http:\/\/www.resellerratings.com\/store\/RebelFone_USA\/review\/3047861#comment3047861","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RebelFone_USA.jpg","store_name":"RebelFone USA","username":"kgoodman-87907","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Not delivered on time. No refund.","link":"http:\/\/www.resellerratings.com\/store\/RebelFone_USA\/review\/3024921#comment3024921","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RebelFone_USA.jpg","store_name":"RebelFone USA","username":"brittonlj","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Phone arrived with a PIN lock but no PIN!!","link":"http:\/\/www.resellerratings.com\/store\/RebelFone_USA\/review\/3021265#comment3021265","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RebelFone_USA.jpg","store_name":"RebelFone USA","username":"billchan83","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My cousin came to visit us last month from U.S. All the time she was busy browsing and downloading many things on her phone. That left me amazed as i was worried for her phone bills. She told me she took a good deal from rebelfone. she had subscribed data bundle and her data usage charges were low after that. The internet speed was quiet good. I would recommend rebelfone to people traveling to canada.","link":"http:\/\/www.resellerratings.com\/store\/RebelFone_USA\/review\/3012869#comment3012869","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RebelFone_USA.jpg","store_name":"RebelFone USA","username":"rob_toddor","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I got my sim card 4 after placing my order. the pin number was emailed to me within a day only. I wanted quick shipment for my sudden trip and that was the reason i took it from rebelfone. I had same good experience in the past too. very happy with its services. ","link":"http:\/\/www.resellerratings.com\/store\/RebelFone_USA\/review\/3005029#comment3005029","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RebelFone_USA.jpg","store_name":"RebelFone USA","username":"mcowen_kristin","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I could tell that English was not the sales persons native language, so giving the information over the phone was both painful and time consuming. Even though he read back all the information to me at least twice, he still managed to mix up the shipping address and billing address, so the phone was shipped to the incorrect address and I had to reship overnight to get to the intended recipient after already paying for expedited shipping through Rebelfone!","link":"http:\/\/www.resellerratings.com\/store\/RebelFone_USA\/review\/3000831#comment3000831","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RebelFone_USA.jpg","store_name":"RebelFone USA","username":"dbeird","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I've compared a lot of rental plans and got best with rebelfone. no per day rental charges in offer.quiet cheap i must say. harldy $50 bill for one week traveling. loved it","link":"http:\/\/www.resellerratings.com\/store\/RebelFone_USA\/review\/2989969#comment2989969","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RebelFone_USA.jpg","store_name":"RebelFone USA","username":"fcatheral","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"There were some issues with rebelfone deliver at the time i placed my order. But customer people solved it. Its network signal worked good. I got good deals at rebelfone","link":"http:\/\/www.resellerratings.com\/store\/RebelFone_USA\/review\/2989663#comment2989663","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RebelFone_USA.jpg","store_name":"RebelFone USA","username":"craig_danny65","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Its easy to fix small problems. Instructions were easily understood and it started working as soon i reached Austria. I received my shipment after 5 days of my order, which was much faster than others :)","link":"http:\/\/www.resellerratings.com\/store\/RebelFone_USA\/review\/2989325#comment2989325","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RebelFone_USA.jpg","store_name":"RebelFone USA","username":"nancysheldon1986","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"What a mess! Ordering by phone was frustrating. The guy just couldn't understand me. We went over and over my address and other info. He just couldn't understand. I'd say "831", he'd say "834?" His spoken English was quite good, but his understanding was terrible. Very frustrating.He even phoned me back to make sure he had gotten everything correctly.<br><br>When I didn't get notice that the phones were on their way - and we were leaving in a week - I emailed Customer Service and they were great. Very fast response. One phone was here in 2 days. But I had ordered two. I again emailed and said I needed the other within 2 days; it was overnighted. That part was great. I mostly dealt with Dean and he was excellent. I asked, he delivered.<br><br>But... we were sent two different phones - 1 Motorola, 1 Samsung. So that means we have to drag two different charger cables to Europe. It also means that we have to learn the features of 2 very different phones. For a compnay that does nothing but rent phones to travelers, you might think that sending two of the same would be standard practice. <br><br>So far, except for the excellent online customer service, I am NOT happy with my Rebelfone experience. It has caused me a lot of grief during a busy, stressful week before departure. <br><br>I only hope hope they actually work in Europe. With Rebelfone's track record so far, I'm not holding my breath.","link":"http:\/\/www.resellerratings.com\/store\/RebelFone_USA\/review\/2976759#comment2976759","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RebelFone_USA.jpg","store_name":"RebelFone USA","username":"nashmet","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"address confirmation was frustrating, as was returning the SIM card.","link":"http:\/\/www.resellerratings.com\/store\/RebelFone_USA\/review\/2971137#comment2971137","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RebelFone_USA.jpg","store_name":"RebelFone USA","username":"rkador","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Took too long to ship to east coast since they ship from California.<br>","link":"http:\/\/www.resellerratings.com\/store\/RebelFone_USA\/review\/2957617#comment2957617","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RebelFone_USA.jpg","store_name":"RebelFone USA","username":"RLang647","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Will be actualy using the service in Oct, looking forward to good results. ","link":"http:\/\/www.resellerratings.com\/store\/RebelFone_USA\/review\/2956275#comment2956275","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RebelFone_USA.jpg","store_name":"RebelFone USA","username":"champ00us","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a phone a month in advance of my trip. Rebelfone called 2 days before we were supposed to leave saying the phone is out of stock and that I'll get a refund but no phone. I start looking for another phone for a rush order and 4 hours later they call back saying we will ship it out we just don't have the charger for it.<br><br>This is unacceptable customer service.","link":"http:\/\/www.resellerratings.com\/store\/RebelFone_USA\/review\/2906655#comment2906655","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RebelFone_USA.jpg","store_name":"RebelFone USA","username":"guest124","rating":"1"}, "single");){kind=link}
"They did a nice job delivering the phone. Thank you."