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  • RealTruck
    • Address: 1307 12th Ave NE Suite 4 Jamestown, ND 58402
    • Contact: customerservice@realtruck.com
    • Phone: 877-216-5446
    • Customer Support: 877-216-5446
    • Business Hours: 7:00am - 7:00pm Mon-Fri Closed Saturday and Sunday
    • Fax: 877-669-4329

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.33/10 3.33/10
    Chance of future purchase: Rating 3.33/10 3.33/10
    Shipping & packaging: Rating 3.33/10 3.33/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

124 Customer Reviews

Rating 2/10
1/5
modified review posted

"I will never use Real Truck again. The customer service department has proven through three different incidences over the years that they are a middle man in the process and really don't care what happens when their vendors mess up an order. There are so many different 4x4 vendors to buy stuff from in every state that no one should feel that Real Truck is their best option. Most recently they sent me a pair of hood scoops that were so close to being the right ones that at first glance you would not notice that they are made for a hood with more of a hump in the middle. I had placed them on the hood real briefly before taking them to be painted professionally. After all why would I doubt they were the right fit when I personally talked to a "Real Truck Specialist." When I got them back and went to place them I realized before pulling off the tape that they clearly were the wrong part number. Upon communicating this to Real Truck, and them admitting they had indeed sent the wrong part number....they basically said sorry about your luck, you painted them and it is all on you. Nice customer service. I went through this twice before with damaged merchandise from them. Do not order anything from this company if it requires precise fitting on your vehicle or if it is something that enhances the appearance and you need it to look as good as the picture they advertise on line because you will be disappointed when it comes the wrong size or damaged....I had two different friends of mine warn me of this and I did not heed their advice. In addition to the very poor customer service, the item I had ordered was delayed for almost a month with no real good reason. I guess it just gave them more time to screw the order up."

modified review This review was modified by Bigd0g on February 02 2015 06:16:02 PM


Rating 10/10
5/5
modified review posted

"If I ever need accessory parts for my next suv/truck I will definitely use Real Truck.
I wish to take the time to tell everyone who needs accessories for the vehicles to go to the Real Truck site. What a caring company this is.
I recently bought different steps for our Dodge PU to make it easier for my husband to get in the truck. He had been sick for quite some time. He was very weak and had a hard time getting in our truck to go to dr appts. I had to contact Real Truck to get a return as the steps were no longer needed. My husband passed away before the steps were ever installed. I explained why I needed to return the items. I had never ordered from this company before, not only did they send me a return label but much to my amazement they sent me a plant with a beautiful planter and a condolence card. Now that is one classy company.
"


Rating 2/10
1/5
modified review posted

"I ordered weathertech mud flapps for my truck from realtruck.com . The mud flaps arrived in a reasonable time but the rear set were missing a screw . I called realtruck.com and complained . They sent out the request to weatherteck for a single scew and all I've received is an Allen wrench . Twice this has happened now . When you spend 80.00 on mud flaps they better be right . I'm Disappointed. "


Rating 10/10
5/5
modified review posted

"I did place an order with Real truck but they did not have the item in stock that i wanted. The costumer service was a great help. I spoke with an individual named Alex who went out his way to help me find the part i was looking for. Unfortunately I had to cancel my order due to the part being on back order for a few months. However, I would gladly do business with them in the future."

modified review This review was modified by effinirland on July 08 2014 03:39:10 PM

Rating 2/10
1/5
modified review posted

"I placed an order for $550 worth of equipment with this company on a time crunch. I really needed the parts where I was paying to have them shipped to. The order never arrived. I noticed I kept getting emails from them saying they were going to cancel the order if I didn't call them to confirm the order.

The whole point of an online ordering system is to not have to talk to an assclown at a call center at a different time zone. It was absurd to go through the entire process online all for nothing. That makes it a call in order service that invalidates the online system.

I place large orders from JC Whitney, Northerntool, etc all the time. Nobody EVER holds up an order because they require the customer to ADDITIONALLY call them.

It makes one wonder what other games they are playing. Is the call-in a scheme to collect telemarketing info to harass people with?

Companies operate like this are too dysrfunctional to trust. I suffered unreasonable pain and anquish from their non-standard policy. No doubt they think they are doing everyone a favor by being extra careful about orders. All they've done is generate resentment and distrust.

Any company with an online ordering system that can't fulfill an order directly should not be in business.
"

modified review This review was modified by ecodevoman on October 14 2013 12:49:13 PM

Rating 10/10
5/5
modified review posted

"I ordered some Coverking velour seat covers for my Ford Crown Victoria. The Customer Service Dept. helped expedite the delivery so we could have them before we left on vacation. The seat covers turned out to be beautiful, and fit like a glove. A good product and a good company."

modified review This review was modified by geonolta on May 09 2013 06:21:52 PM

Rating 10/10
5/5
modified review posted

"Here's what sets RealTruck.com apart from the others and this is important. They actually help you do research and other sites, even manufacturer direct sites, don't or they don't hire people who know their products well. I have been looking for a grille guard for a 2013 Armada and couldn't get manufacturers or "middle man" companies to verify if it would fit my particular model. RealTruck customer service actually did the research for me, went through all the manufacturers literature and confirmed that this one particular guard from Steelcraft would work. Even Westin reps couldn't tell me yes or no. Class act company here. Can't wait for the shipment! Thanks RealTruck!"


Rating 10/10
5/5
modified review posted

"Recieved my orser very fast, means a lot to get that kind of service"


Rating 10/10
5/5
modified review posted

"delivered quickly and exactly what I ordered"


Rating 10/10
5/5
modified review posted

"Great price on Aries big steps ... Got the item in less than a week .
Great customer service ... I will recommend you to anyone
"


Rating 10/10
5/5
modified review posted

"I got what I needed in a few days with proper instructions.
Great job.
"


Rating 10/10
5/5
modified review posted

"Completely satisfied with my shopping experience with Real Truck. Great value,shipping and products. Will definitely shop with them again. "


Rating 10/10
5/5
modified review posted

"GREAT SERVICE - cordial, helpful, and accurate - also no hassle returns. I'd be glad to buy there again."


Rating 10/10
5/5
modified review posted

"Very trustable dealer and good price too."


Rating 10/10
5/5
modified review posted

"I had ordered a tonnopro pickup bed cover from autotrucktoys.com. What a mistake. After ordering I had found that realtruck had it for $30. less and free shipping. autotrucktoy also stated free delivery but during checkout they hit you with a $19. oversize package charge. do yourself a favor shop realtruck."


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