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"Ordered a Dell 2007FP monitor, was informed that the item shipped after the transaction was processed through PayPal, and then, two weeks later, after the monitor had not arrived, I checked the shipping status only to find that the item has not shipped. When questioned about the issue, Rakuten told me to contact the seller! They processed the PayPal payment, but they claim not to be the seller. Absurd!!"
"I will never buy from Rakuten again. I responded to an unsolicited ad from them for a laptop. After waiting 4 days without any update on my order (status showed &#039;processing&#039;), I finally contacted them via email (the only way) and got an automated response. Then a day later, I got an email from them saying they cancelled the order blaming paypal not approving my payment. I called Paypal and Paypal told me they approved it and the money already went to Rakuten. With me on the phone, Paypal called Rakuten and was bounced around Rakuten for 45 minutes with lots of holding/no response or busy signal. Finally Paypal insisted on talking to the supervisor who after a long delay said the order was refused by Rakuten verification department because my ship-to address is different fromn the bill-to address. Now I own 2 homes and I happen to be at the other home address which has been in Paypal record for years ( I have bought many items shipped to this address and paid via paypal without any problem). Rakuten has the worst customer service and their attitude is that the customer needs them, they don&#039;t need the customer. I ordered the same item via Amzon.com for the same price and no shipping charge. Please be careful when dealing with Rakuten or just simply avoid them"
"I was search for a price on a great cordless drill recommended by Consumers Reports and Google showed the lowest price from this company. I think they used to be Buy.com but have ben taken over. Well anyways, I bought the drill because their price was the lowest from a reputable seller on the web. Turns out my wife got me the same model for Christmas before mine arrived... well I contacted Rakuten to return it and they were friendly and fast with the refund. They do have great service.L."
"Terrible online experience. Stay away from Rakuten.com "
"Worst ever online seller. I bought an iPad, it is not like described, many dents on back and sides. Will not buy anything from Rakuten and Chubbiestech (real seller)."
"***** DO NOT BUY FROM THIS COMPANY********* THEY ARE THIEVES... THEY ASK FOR CREDIT CARDS AND ALL INFORMATION TO SWAG....... VERY BAD AND HIGH RISK...................... EXTREMELY DANGEROUS.............. BEWARE OF SWINDLERS OUT THERE ............"
"Do Not Buy from this company. I ordered three specialized rulers and only one shipped. The other two were "cancelled" by Rakuten and no email was sent. They have the worst customer service, with waits up to three hours and they use foreign call centers that are unable to do anything, but apologize and offer a $10.00 credit.Unless you don't mind the uncertainty of your purchase ever arriving, then waste your time and money with these bastards."
"I purchased a TV season on blu-ray about a month ago. The order was taking a long time to ship, but I am a patient person so I decided to wait it out. My order finally shipped almost 2 weeks later, but it was shipped all the way to the wrong side of the country. My current address is the only address on file in my account, and it is simply not possible (nor is there any reason) for me to use any other. I attempted to contact customer service on THREE (3) separate occasions, and told each time that I would receive a response within 24 hours. These customer service requests were spaced out through the span of more than 1 week.My request was simply for this company to send me the item that I ordered to the address that I originally told them to send it to. Seems reasonable to me.I have finally heard back and told that a 'specialist' was going to 'review my request', and that this request is still somehow 'subject to approval'. So as of this time, they are still deciding whether or not to send me the item I bought from them. Really?Instead of offering an apology, or store credit (or anything), I feel as though I am being blamed for their inept business practices. They have not admitted fault for shipping to the wrong address, and I cannot understand why I am still waiting for them to make things right.This company has given me no reason to trust them, and I cannot recommend this website to anyone. If somehow they rectify the situation, I will update this review."
"I ordered a Toshiba Portable Bluetooth Speaker the day before Thanksgiving. The day after, Thanksgiving night, I get an e-mail from Rakuten advertising that same speaker with an instant discount of $2. So Friday morning I e-mail customer service and seller asking them what I can do to get the $2 + sales tax, roughly $2.18, price matched since I had just ordered it. I thought it seemed reasonable.I get an automated e-mail saying they'll get back to me in 24 hours. It took 8 days for someone to get back to me. They get back to me and ask for:* Web link to the product showing the $17.99 price* Date you saw the product at that price* The amount of the refund you are requestingI provide that and get this response:You are eligible for a price protection refund if your request meets the following conditions: * The item is in stock, shipped, and sold by a Rakuten Marketplace Seller or a retailer from our list of qualified Internet retailers* The item was not purchased as part of a Rakuten Super Point promotion* The item did not have a coupon or promo code applied to it* The request is for a maximum of 3 of the same product, shipped to the same address* You have not made more than 3 requests within a 30 day periodThe price difference is no greater than $100.00 per request* The price was listed within 14 days prior to your order being delivered, or 14 days after your order was deliveredJust a poor experience compared to other online and brick & mortar retailers. They can keep that pocket change, they'll need the money more than me at this rate."
"I recently bought a Canon MG5420 printer. Rakuten has the best price, including Amazon. Now that Amazon is charging tax in MA, I've started looked at other vendors.I was leary of using Rakuten given the lack of reviews in general, and the ones I did see weren't very positive. I asked a colleague who has used them in the past and he hadn't had any problems so I decided to take a chance.I was shocked to see the printer at my door 10am THE NEXT DAY, without selecting any expedited delivery. It was in fact free shipping. Depending on the who provides the fulfillment of the item (Datavis out of NY in this case) YMMV, but I was very pleasantly surprised.Plus they're part of Google Trusted Stores."
"I used to be a longtime Buy.com customer. My experience with Rakuten has not been good. Stick with Amazon, the best retailer online at the moment. Has been for a long time. "
"HORRIBLE! STEALS YOUR MONEY! Never gave $20 rebate and does not respond when I ask about it."
"I had read the reviews and still opted to attempt to buy a laptop from Rakuten (hey, people are inclined to report the bad but not the good, generally). I placed an order, my grandmother provided the card info (as she was doing the purchacing). The item info said it ships within 2 business days. 2 days later, I contacted asking why my order was still processing. They told me that they were waiting for a response, regarding a voicemail that they left "on a phone number associated with the credit card. It might not be the number you provided but we aren't allowed to tell you." My grandmother has had the same number forever, so I called and told her to check her messages. She had no message. She calls them and tells them, and they tell her they can't help her unless she recieves the message. I call again, and they tell me that they are forwarding me to the resolution department, and that we should get an email from them within 24 hours. 24 hours passes...no email. I call AGAIN, and they tell me (after 25 minutes, and transfering me amongst 4 different people) that they have already refered me to the resolution department, and that they will provide me with information on what I need to do... within 24 hours. Needless to say, the email never came. I emailed again telling them that if they didn't resolve the issue completely within 24 hours, I was canceling my order. Yesterday, I canceled the order. Today I went to the website to make sure it was canceled, and noticed that by my order info, they had added a huge red disclaimer that "THIS ITEM SHIPS FROM JAPAN AND CAN TAKE UP TO 20 DAYS TO ARRIVE." WHAT?!?! I ordered it a week ago, and NOW you tell me this small detail?! I got an email today informing me that they were sorry to be losing my business, bla bla bla "your order has been canceled." A few hours later, I get another email from them informing me that my order has been canceled "because we were unable to verify your billing information." 1- You canceled my order because I told you to. 2- YOU COULDN'T TELL US THAT YOU NEEDED THE ADDRESS VERIFIED DURING ONE OF OUR SEVERAL PHONE CONVERSATIONS?! Is that info REALLY that classified?Don't waste your time, patience, or energy on this company. "
"I ordered the Xbox 360 E 250GB Kinect Holiday Value Bundle through the Rakuten.com on Oct 28th in a promotion for $250 each and 20% Rakuten super points back for future orders on their website. And I received an email from them on Nov 5th, telling me my order is cancelled due to unable to verify my shipping and billing information. I called my credit card company and was told they didn't turn down any pending charge or authorization on the credit card from Rakuten. So I called Rakuten customer service, and after I told them what my credit card company told me, they said the email was just automatically generated and they cancelled the order because they ran out of stock. But indeed they have the same xbox bundle available on their website but with a higher price. So the truth is that, they have plenty of the bundles as they are still selling them right now, they just don't have enough stock to fulfill the promotion they advertised. And they refused to offer me the same promotion. I'm very dissatisfied in this case, since there were similar promotion for the Xbox 360 E 250GB Kinect Holiday Value Bundle on amazon.com same day for $240 each, and on ebay.com two days later on Oct 30th for $220 each. If they can let me know that they can't fulfill my original order fast enough, I would definitely just go ahead and make a new order either on amazon or ebay.So I just want to share my really bad shopping experience from them, since they hold up my order for a week then cancelled it and lied about why they cancelled it in the email. And it caused me to miss the chances to buy the same thing from the other reputable retailers.I even tried to get help from Google since during the check out of the original order I received some kind of notice, saying this order is protected due to Rakuten is one of Google Trusted Stores and received an email from Google later. But it turned out to be useless.So just be aware of Rakuten and their customer service, because they can easily screw your order and they won't even feel sorry. If you really need some online shopping, AVOID them."
"Rakuten is a complete FRAUD. They confirm orders, but then do not ship them. Calls to Rakuten endure lengthy holds and then promises to look into the matter and respond, but nothing ever happens. Messages get a response with an incident number, but no reply ever follows. RAKUTEN IS A SCAM - they charge your card (then charge additional unauthorized purchases to (just search "Rakuten fraud" on Google), and never ship anything or reply to customer service complaints. FRAUD, FRAUD, FRAUD"
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