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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Radwell Radwell Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: Rating 6.25/10 6.25/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 2.50/10 2.50/10

256 Customer Reviews

Rating 2/10
1/5
2015-11-17

"Poor, twice we've placed ordered in the last couple of weeks, clearly in stock with an already high price for the units considering the market value then only to be told days later that the price had doubled and then some... Poor Business practice, a lot of issues with faulty units. Amazing they are still going as a company, especially after looking at the glass door reviews! All show, no backbone springs to mind.

AVOID!
"


Rating 10/10
5/5
2015-10-13

""This is now my go to place to find new, obsolete used, refurbish items, it doesn't matter what you are looking for. Most likely they will have it.. From A - Z they will help you get the job done.. Items are always in great working condition when I receive them even if they have been obsolete for many years.. Radwell/PLCCenter has it, get it from them. You will be happy you did. They have saved us from disaster many times , we would be hurting without the items they can furnish. Some of our electronics/PLC are 20-25+ yrs old and well made but things go wrong , get damaged etc. They have supplied Omron, SMC, Keyence, etc. etc. for these old obsolete machines and they still run, thanks to RADWELL
"


Rating 2/10
1/5
2015-10-06

"I have the blind bid process used by 43 items for sale. 3 products have disappeared in the company. then after I waited 1.4 Week-ends, they call me a price of 430 euros for 43 items, where each item more than 200 euros will cost, totaling 8000 euros offering me seriously only 430 euro .... this is a joke and absolutely brazen in Germany I would get 3000 euros for everything and here 430 EUR hahha effrontery

but simon evans is a good supporter ....
"

Rep reply posted Oct-09-2015

JRadwell, Radwell rep has responded

“Hello Jack,
I am sorry to hear of the trouble. We would like our vendors to be pleased with the amount we pay them for their products but we understand that this is not always the case . You will be contacted shortly by one of our purchasing managers.
Please do not hesitate to reach out to me directly if I can be of service and thanks for working with us.
Kindly,
John Radwell
Radwell International, Inc.”


Rating 10/10
5/5
2015-07-27

"Radwell has become my lifeline in keeping my 30+ year old systems operational. Although we are in the process of upgrading our controls and moving our systems to PLCs the bulk of our controls are obsolete. Without the outstanding services offered by Radwell, we would be dead in the water. Excellent customer service, fantastic follow up. I canot think of anything more that I could ask from a vendor / supplier."


Rating 10/10
5/5
2015-06-26

"This is always my go to place to find new, used, refurbish items, it doesn't matter what you are looking for. Most likely they will have it.. From A - Z they will help you get the job done.. Items are always in great condition when I receive them even if they have been obsolete for many years.. If Radwell/PLCCenter has it, get it from them. You will be glad you did. "


Rating 10/10
5/5
2015-06-26

"I run a small business and have found great items at a very affordable cost. I love using these guys and will continue to use them. I find a great deal of options and great service. Being a small business we strive to please our customers as they are the reason we are here. I find these guys do the same."


Rating 10/10
5/5
2015-06-18

"All the people at Radwell, from quoting, repair, processing and shipping and customer service were excellent, prompt and courteous.
Thank you for a great transaction.
Stu
"


Rating 10/10
5/5
2015-06-10

"We were in a pinch with a chiller down with an obsolete, unavailable anywhere soft start module the problem. Once I made contact with Melissa Kopsa at Radwell things changed for the better quickly. Melissa was able to find a rebuildable soft start module in Radwells stock and move it quickly through the rebuild process and shipping to get us back operational. The service provided by the whole team at Radwell was excellent from the time I made contact with Melissa through the rebuild process and shipping. Much thanks to all involved. Wayne Hathaway Zone Manager University of Kansas "


Rating 10/10
5/5
2015-05-28

"
Hi good morning, everything it's great, i appreciate it your excellent service!! Thank you for all, will keep on touch for more orders, have a good day!
"


Rating 10/10
5/5
2015-03-09

" Mark,
Yes, very happy with the product. Im glad you guys had what we were looking for! Some of our equipment is outdated, and companies like Radwell are life savers! Thanks again!

"

Rep reply posted May-18-2015

JRadwell, Radwell rep has responded

“Hello-
I just wanted to send you a quick thank you for taking the time to leave us this feedback. We greatly appreciate every opportunity. If ever you have any problems or issues please never hesitate to reach out to me directly.
Thanks again,
John Radwell
Radwell International, Inc.”


Rating 10/10
5/5
2015-02-18

"The thermal overhead relay was received in a very timely manner! Our Engineers have not come to me with any concerns, so that implies satisfaction with the products received. Thank you for the excellent and speedy service! ; )

Pattie Herbert
Facility Management Coordinator
"

Rep reply posted May-18-2015

JRadwell, Radwell rep has responded

“Hello Pattie,
Thanks for the kind words. If you do hear of any issues please let me know personally. We take great pride in our quality and in our customer service and welcome every opportunity to provide exceptional and hassle free services.
Thanks again,
John Radwell
Radwell International, Inc.”


Rating 10/10
5/5
2015-01-20

"Yes, we had a good experience with the purchase of a compressor from you folks. I do purchase other items that you provide too.
I have you on my list when we do purchases of HVAC and electronic equipment.
I asked to have my order expedited and that was taken care of.
Many Thanks...Ross
"

Rep reply posted May-18-2015

JRadwell, Radwell rep has responded

“Hello Ross,
Thanks for taking the time out of your busy schedule to leave us this feedback. We look forward to working with you again. If you ever have any issues that I can help with please do not hesitate to reach out to me directly.
Thanks again,
John Radwell
Radwell International, Inc.”


Rating 10/10
5/5
2015-01-15

" We have ordered several refurbished drives from you since the Omron order. I've been working with Kellen and all is going well. We don't come up with a use for used equipment often, but when we have things have worked out nicely. I would and have recommended Radwell to several of my customes.

Thanks for checking.
"

Rep reply posted May-18-2015

JRadwell, Radwell rep has responded

“Hello-
Thanks so much for leaving this feedback and for the kind words. Please keep in mind we are not only a repair center that has millions of obsolete and new/surplus parts in stock, but we also supply brand new parts from over 20,000 manufacturers. Please allow us to present you with multiple options (new, surplus and/or repair) with your requests.
Thanks again,
John Radwell
Radwell International, Inc.”


Rating 10/10
5/5
2015-01-06

"The motor was a direct swap and worked flawlessly. Excellent transaction from start to finish. Shipping was prompt and well packaged.

"

Rep reply posted May-18-2015

JRadwell, Radwell rep has responded

“Hello-
I just wanted to send you a quick thanks for leaving your feedback.
If ever we can be of service, or I can personally, never hesitate to reach out.
Thanks again,
John Radwell
Radwell International, Inc.”


Rating 10/10
5/5
2014-12-17

"Nothing but outstanding service every time I contact Radwell. You guys are great!"

Rep reply posted Dec-31-2014

JRadwell, Radwell rep has responded

“Hello-
I just wanted to take a moment (prior to the end of 2014) to thank you personally for giving us the opportunity to be of service and for sharing your feedback. This was very thoughtful and kind of you.
If you ever have any trouble with us, or see any way we can improve, please let me know.
Thanks again,
John Radwell
Radwell International, Inc.”


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