Lack of support by real people over the phone, an endless selection of automated message response system before you get to talk to a person. Also ordering system leads buyer to believe that the order is being processed and shipped when the only thing that was done is an shipping order label has been issued but product is not on its way or even in stock as they show online when ordering a part or item. Very frustrating to resolve issues so I will not shop online there again.

This review was modified by its author, vrpcworld, on 10/2/08 6:33 AM.

I was very displeased with this company. I ordered a Refurbished 30GB Zune MP3 Player and received an email soon after saying it had gone out of stock but my order would be filled when it came back into stock. Later that day I received a conformation email saying the item was back into stock and would be processed and shipped to me. Within 12 hours the status on the order changed to canceled. I did not cancel the order so I emailed customer service and after a full day's worth of emailing back and forth was told, because there was a glitch in the system, more orders were taken than could be filled, and my order was canceled because of this. They told me I would have to wait until the item came back in stock and reorder it, I was not pleased with this response because it was a problem on their end so they should have fixed it. I called customer service today, and after being transfered 5 times and sitting on hold for over an hour collectively, the woman I spoke with, Ester, told me the same thing, that I would have to waste my time to wait until the item came back into stock and reorder it. I told her this was unacceptable, and that the company should at the very least leave my order open, so that it could be filled when and if the item ever comes back into stock again. She told me she could not do that. I asked to speak with her supervisor and she would not let me and gave me instead a mailing address to contact them and the SAME email address I had been communicating with yesterday. I pointed this out to her and she told me that it couldn't be the same address. I made sure she was aware that I will be posting my negative experience on the internet and that NO ONE should do business with their company because they do NOT care about their customers.

I'm surprised this place isn't completely out of business yet.  
 
What I'm NOT surprised about is their low rating on here and stores closing down.  
 
I was interested in buying a certain item, but the website said it was for 'in-store only'. So I check their 'In-store availability' and find that the store nearest me says 'In stock'. Great. I go there only to find out "they don't carry it". What?! The website is still showing 'In stock'. What is the point of having that system if it's inaccurate and make the customer waste gas? Oh, right, if they put 'out of stock' for an 'in-store only' item, they won't get people to come to their already deserted (no exaggeration) store.  
 
The manager -- might I add, he seemed very irritated, unfriendly, and spoke unprofessionally ("Dude"? Does he not know the word "Sir"?) -- either lied (must run in the family - David Edmondson, CEO, anyone?) because it was a special advertised sale price online, compared to the store price; or this company's website is unreliable (it must be run manually by a group of monkeys). Whichever is true, they're both dissatisfying.  
 
When you enter their SMALL electronic store, things are all over the place on the ground and it just really looks like a mess/abandoned store. (It probably will be). There's usually nobody there to help, and when the manager or employee hear the cheap door bell ring, they come out of their little closet. Do all they do is just watch TV in there?  
 
RadioShack is without a doubt, a HAS-BEEN. This company really needs a new makeover and re-train their managers.  
 
Seriously, "RATSHACK" should be their name.  
This company's new slogan seems to be "Do Stuff." -- Wow, like totally, nice slogan *DUDE!*  
 
The manager/employees, the company in general, just seem to be doing "stuff" than what real businesses should be doing. Their old slogan used to be "You've Got Questions. We've Got Answers." Obviously they abolished that because they never have the right answers. Instead, they just "DO STUFF"...  
 
These are not my videos, but this pretty sums up the image of this company: http://www.youtube.com/watch?v=HsI14WFP89k  
http://www.youtube.com/watch?v=zoYTmXS1llo (at 0:50, you can hear the 'cheap door bell sound' yet the manager and employee seem to be goofing off)  
http://www.youtube.com/watch?v=Qbnn7VoTwGs  
 
Again, how are they still in business when most of their managers and employees act unprofessional? Obviously Corporate does not care. I read they even fire employees via email. How cheap is that?  
 
And there's many more videos/sites of their poor services if you look for it. Although I'm sure RadioShack isn't alone; the behavior in those videos are pretty much how many retail stores in America act like. It's ironic how hard working people get laid off while goof-offs like them just sit and get paid. Something really needs to be done.  
 
Needless to say, I despise this company.

This review was modified by its author, Robo209, on 7/21/08 12:15 PM.

Regarding online order. Was lied to several times, items were back ordered, they refused to refund and cancel my money, their sales manager told me that I was lied to and said the support was bad, and finally they told him that if I refuse the package they will never refund it... I thought these guys were supposed to be professional?

I purchased a Sprint LG Rumor phone from a local Radio Shack. I was told I'd have 30 days to decide if I liked it and could exchange it for another phone for any reason whatsoever. I gave the phone to my wife and she decided to she wanted a different color, but same model phone. I took the phone back to the store and was told they didn't have that color in stock yet, but showed me their sample of that color. It was promised to be in before the 30 days were up. About 3 days before the time expired the manager told us it would take a couple of weeks longer, but that he was the manager and he could do whatever he wanted, so he extended the exchange time to whenever he got the new phone in. After two months and total "run-around" from every employee in the store, I attempted to call the Home Office or Customer Service Headquarters. I never got to speak to a person and left numerous messages. Never got a phone call back from either the Home Office or from the local store. I had been a long-time loyal customer. This is not a big deal, but the principle of the matter is that they advertise one thing, but do another. Totally unreliable local and Customer Service.

Ordered a refurb Zune 30 GB when it was finally in stock. The order process went through just fine. They even sent me an email confirmation. I even checked later on and the Zune was still showing as in stock. Next day, they sent an email that said they regret to inform me that they were unable to complete my order and that the item was unavailable. This is not the first bad experience I have had with Radio Shack's online store. I am done doing business with them.

Must be one of the worst online sites..I have tried to order a product Seven times. Each time the item is in stock and 24 hrs later I get an email telling my order has been canceled. I have spoken with their CS people and had them place the order 3 times. One of them told me that their inventory io only updated once a date. I also spoke with a supervisor who told me they were having issues with their database and inventory control...TWO Words FIX IT...

This review was modified by its author, mjordan111055, on 6/23/08 10:48 AM.

Stay away from Radioshack.com. Their customer service responds, but takes no action on any request. It has been 25 days since they received back my cancelled order, yet I have not received any credit to my credit card. Now I have to go through the dispute process with my Credit Card company.  
 
This was my first order attempt at RadioShack.com. I placed the order on Sunday evening 4/20 at 9:00PM. Thier site states orders can be cancelled online as long as the order is not being processed. I receive an order confirmatiuon email immediately after I placed the order. 30 minutes after I ordered, I found the need to cancel the order. I immediately go to their website to cancel the order, but their site states my order number doesn't exist. Their site also states to allow up to 1 hour for a placed order to show up, so I wait an hour and 15 minutes. Still, my order does not exist. So I call to cancel it, and the CS agent can't find my order number either so he says he cannot cancel it. I hang up and send them a "contact us" message on their site to cancel my order. Over two hours after I placed the order, after 11:00PM, Sunday April 20, and still my order does not exist online, so I go to bed.  
 
The next morning, surprise, my order shows up and is being processed so it won't give me the option to cancel it. Later, I get a response to my email from the previous evening stating that my order cannot be cancelled because it is now being processed. The order is shipped in two parts, one on Monday, the other on Tuesday. One was shipped from Illinois, the latter from Texas. I get billed for both parts of the order. They made no effort to stop either order, even knowing the situation where I contacted them the previous evening. Their response was that their order system was down for several hours for regular maintenance Sunday evening.  
 
I requested that they contact FedEx ground and stop the order. They did not, so I did. I never received either part of the order. FedEx returned both parts of the order to the shipping locations - the first part (Il) on 4/25 at 10:11AM (signed for by T. Travis) and the other (Tx) on 4/30 at 10:51AM (signed for by Elvira).  
 
Today is 5/20 and I have yet received any credit on either shipped portion of the order (they were billed separately). I have sent them several emails during this process. They respond to all with an apology and some reason for the delay. All I know is they have done nothing at all, except charge me for an order that I did all I could to cancel before they shipped it.  
 
Don't bother with Radioshack.com.

This review was modified by its author, nutbuddy, on 5/20/08 11:47 AM.

Good customer service. They actually know their products. Good prices.

I received the two Wii recharge stataions by Gigaware on Friday, 01/04/08. The 1st unit plugged in fine.. The 2nd unit, as soon as I plugged in both controllers, only one lighted up.. After removing the controller, I noticed one of the two wire prongs has fallen off.. Just like that, broken on 1st use/try..  
 
Calling the customer service to request for a replacement was a nightmare.. The SR insisted that I broke the product, because "Radioshack always inspect all units before shipping and if it failed in my hands - I must have broken it"..  
Request to talk to the supervisor, got the answer "I'm in charge; I'm the administrator here.."..  
 
I've never encountered any retailers that insist on blaming the customers.. What happens to the service in customer service?! I'm taking my business elsewhere - that's for sure..

Initially, it seemed that the order was going to go through without incident. I received an order confirmation within hours. From that point on, however, my order got stalled with seemingly no way to find out status. The order status changed to "Item(s) located in stock" and remained there for two weeks. After several e-mails to Support, I eventually called their 800 number (which was also unpleasant to navigate) and "attempted to" cancel my order. Time will tell if it arrives, or if I get charged for it.  
 
Overall, a very unsatisfactory experience.