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Stores > RacquetWorld.com
  • RacquetWorld.co RacquetWorld.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      12205
    •  
    • BUSINESS HOURS
      9am - 5pm ET.
      GENERAL PHONE
      518-438-3986
      FAX
      518-438-3935
    • SUPPORT EMAIL
      help@racquetworld.com
      SUPPORT PHONE
      518-438-3986

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.25/10 8.25/10
    Chance of future purchase: Rating 8.57/10 8.57/10
    Shipping & packaging: Rating 8.93/10 8.93/10
    Customer service: Rating 7.19/10 7.19/10
    Return/Replacement policy: Rating 7.12/10 7.12/10
Voice your opinion! Review RacquetWorld.com by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-04-23

Good job

"Great experience and good service"


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Verified Customer
Rating 10/10
5/5
2017-04-23

Fast service, no surprises

"Fast service, good email communications, products were as pictured and described, fair prices."


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Verified Customer
Rating 10/10
5/5
2017-04-22

Great service

"Very efficient, ordered then delivered on time"


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Verified Customer
Rating 10/10
5/5
2017-04-21

great products

"great products . I will buy again "


Rating 10/10
5/5
2017-04-20

great service

"Ordered an e force racquet with an upgrade grip, shipped the next day, delivered next day. WOW. seamless and easy. Nice to deal with a company that really knows how its done. KUDOS"


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Verified Customer
Rating 10/10
5/5
2017-04-19

Excellent customer service

"Had to return shoes because they didn't fit. There was very specific instructions about how to return. My credit card was refunded promptly."


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Verified Customer
Rating 8/10
4/5
2017-04-19

Not bad

"Hard to follow up. OK stuff."


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Verified Customer
Rating 10/10
5/5
2017-04-19

Great Racquet

"Great racquet and delivered as promised. Just wish I'd have ordered the cover also."


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Verified Customer
Rating 10/10
5/5
2017-04-19

Good service!

"We're very helpful and prompt"


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Verified Customer
Rating 2/10
1/5
2017-04-18

Terrible customer service!

"Will never shop at RacquetWorld again!"

Rep reply posted Apr-24-2017

A rep from RacquetWorld.com, RacquetWorld.com, has responded

“This is very rare negative rating for us as you can look at the thousands of other reviews on this site talking about how great our customer service is. We apologize to the customer for their experience no matter what as we strive to make everyone happy. This order was for a new racquet and it was ordered and shipped out the same day and arrived at the customers house the next day with free shipping. They are upset that the racquet cover they received had our Racquetworld.com name on it and that it was not specified anywhere which is completely untrue. We are very upfront that is has our name on it as it’s right on the picture on every racquet page and it also shows all the extra features you get that don’t come with other covers. With the lack of racquetball covers on the market and the fact that most of them are very cheap quality we went out and made the nicest quality cover available anywhere and sell it for 20% less than other manufacturer covers. We emailed the customer that we will gladly take back the cover if they wanted to ship it back and gave a link to exactly where it shows our name on the racquet they purchased but the customer wasn’t interested. Once again we truly apologize to the customer they were not happy with their shopping experience.”


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Verified Customer
Rating 10/10
5/5
2017-04-17

Amazing

"It was an amazing service. Everything was delivered on time and everything was perfect "


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Verified Customer
Rating 10/10
5/5
2017-04-16

Exceeded my expectations!

"I'll gladly do business with raquetworld again."


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Verified Customer
Rating 10/10
5/5
2017-04-16

Awesome customer service !!!!!!!!!!!

"Well this is the second time I did business with them and can say I normally don't write reviews. But with the event of this past purchase I have to say they went above and beyond customer satisfaction. I made a purchase of shoes and upon receipt I noticed a factory flaw, very minor but just the same a flaw. I wasn't sure how it was going to be handled but to my surprise I had a replacement pair just days after my first pair was received even before I sent back the bad pair. NOW THATS WORLD CLASS CUSTOMER SERVICE !!!!!!!!!!!!!!!!!"


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Verified Customer
Rating 10/10
5/5
2017-04-16

Excellent site

"Was truly excellent due to efficiency. Thank you!"


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Verified Customer
Rating 10/10
5/5
2017-04-16

Entirely up to expectations.

"Restringing was accomplished with minimal effort on my part and no surprises, and quickly."


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