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Stores > Rack Attack
  • Rack Attack Rack Attack Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      80246
    •  
    • BUSINESS HOURS
      10:00am - 6:00pm Mon-Sat 12:00am - 5:00pm Sun
      GENERAL PHONE
      888-399-RACK
      FAX
      303-370-6956
    • SUPPORT EMAIL
      info@rackattack.com
      SUPPORT PHONE
      888-399-RACK

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.96/10 8.96/10
    Chance of future purchase: Rating 9.24/10 9.24/10
    Shipping & packaging: Rating 7.78/10 7.78/10
    Customer service: Rating 9.42/10 9.42/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review Rack Attack by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-05-22

"Store employees extremely knowledgeable and helpful. Quick shipping."


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Verified Customer
Rating 8/10
4/5
2017-05-21

"I will await until I receive my order to ensure all is in order "


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Verified Customer
Rating 10/10
5/5
2017-05-21

Great online store

"Very easy website to make purchases! Having paypal as an option is great!"


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Verified Customer
Rating 10/10
5/5
2017-05-21

"They had what I needed, and very easy to find."


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Verified Customer
Rating 10/10
5/5
2017-05-21

"Easy to find what I needed."


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Verified Customer
Rating 10/10
5/5
2017-05-21

Quick and happy

"Very quick and easy. The right product for a low price, Thank you."


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Verified Customer
Rating 10/10
5/5
2017-05-21

Express Mode

"It was easy to identify and select the correct product for my car."


Rating 8/10
4/5
2017-05-21

Excellent customer service!!

"My first order had an issue so I called and by the next day I had a replacement order on my doorstep!!! Excellent customer service!!! I have already recommended to others and will continue to do so! Thank you Rack Attack!"


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Verified Customer
Rating 10/10
5/5
2017-05-19

Trust me...it'll work

"website back button nonop"


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Verified Customer
Rating 8/10
4/5
2017-05-19

Great Selection and Prices, Needs Some Work on the Item Descriptions

"Great selection, great prices, no cost shipping, I will definitely come back the next time I need a rack. However, I wish there was a little more detail on some of the pieces. For example, I need a Thule 7503B and 7502B crossbar to fit my van. It wasn't clear what the difference was between those two items on the website. The only stats I could find are for the container, which doesn't matter to me at all. I had to search for the answer elsewhere, which was easy enough, but would have been nice if that information was all available right here."


Rating 4/10
2/5
2017-05-19

Beware of lack of credit card safety

"Racks are always great, but you should be aware that your credit card information could be comprised when ordering from Rack Attack. Fraudulent charges began the day after my order was placed, with a card that hasn't been used for months. Fortunately AMEX was on top of things and denied the large charges."

Rep reply posted May-19-2017

A rep from Rack Attack, Rack Attack, has responded

“It's terrible to hear your credit card was compromised, and we're glad that AMEX had your back through the ordeal. While the timing is unfortunate, we feel it's important to note that:

Our site is PCI Compliant (this an involved, regular, rigorous series of test and checks to ensure the safety and integrity of our site: https://www.pcisecuritystandards.org/).

We have daily site and database penetration testing done by McAfee.

We have the Norton Shopping Guarantee (which requires security testing and confirmation of adhering to all Norton security standards)

All of our credit card information is stored encrypted, we store nothing in plain text, and delete all credit card information within 30 days of the order being processed.

We have not had a security breach since our inception, in 1996.

We were one of the first businesses in our market to force SSL on all pages on our site.

We have had zero other reports of customers data being compromised in any way.

We work hard to make your privacy and security our number one priority, and have done all that is possible towards this goal. Your card being compromised is terribly unfortunate, and might well be a coincidence in timing (or you have fallen subject to a man-in-middle, or trojan attack). I hope this helps resolve any doubt you have about our attitude towards privacy. ”


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Verified Customer
Rating 10/10
5/5
2017-05-19

Helpful customer service and on sale

"I called twice to figure out the correct product (bike rack for multiple bikes). The folks on the phone were great and when they were not confident of an answer they asked their colleagues to find the correct answer. No one said, "I don't know" or made assumptions based on limited knowledge. Thank you for not misleading me and getting me all of the information to make a decision. I really wanted to come back and purchase the rack from you when we had made a decision and I was able to take advantage of a 20% off sale. That and the free shipping made it easy! On a side note, I really wish there was a hitch mounted swing rack for five bikes. When manufacturers come to you and ask about customer feedback, could you please make a plug for the 5 bike swing model? Thanks!"


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Verified Customer
Rating 10/10
5/5
2017-05-18

"re-direct from Thule's website, and found that there is discount.
It would be great if the checkout part could apply any valid coupon code automatically.
"


Rating 10/10
5/5
2017-05-18

Awesome

"Ordering from Rack Attack is always great. My items are always shipped very quickly. Their customer service is phenomenal if you do need to call in. They will even call you if they see something with your order (forgot to order a piece that is needed, credit card info not correct) that needs fixing and do it very quickly. I got a call 2 minutes after I placed my order. Their prices are also very competitive, equal to Amazon, if not a little better. Even if it is a little more, it is worth it for their great customer service and range of product."


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Verified Customer
Rating 8/10
4/5
2017-05-16

"This worked extremely well on mobile. Good job dev team!"

Rep reply posted May-19-2017

A rep from Rack Attack, Rack Attack, has responded

“Thanks! The dev team appreciates this. What could we have done to earn that 5th star?”


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