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"Review Deleted. Review Deleted. Review Deleted. Please delete this review, please delete my profile"
"Not every order goes down perfectly, but Paul went the extra mile making sure a backordered part was shipped to me. I really do appreciate it - you ever make it to Asheville, lunch is on me."
"I received the best service from this company. I ordered it on Tuesday and received it on Friday. It was exactly what I ordered and the price was cheap. Figured I would write a good review about them because anytime something goes wrong people want to leave a bad review, and the good experiences never get posted."
"This was the worst experience in customer service I have ever received. The website misrepresented the part I needed with the wrong picture. I ordered the part for a 1984 porsche and they sent me parts for a 996 porsche. Nothing like the picture on the website and for a completely different model. Of course the part was a special order part, so I had to check off the terms of agreements to get it, but I thought I was actually getting the correct item. When I informed the Paul at Racemart, he said he wouldn't work with me since it was a special order and refused to refund my $182 for a part that is completely useless to me. This guy has no idea of customer service as well as doing the right thing. He wouldn't even admit that his website was misrepresenting the part with the wrong picture. Why would I order something that obviously wouldn't fit my car? He didn't give a sh#t. Don't give this guy any business of yours, he doesn't deserve it.So from Paul's response below, he says that he IS responsible for pictures on his website, yet the picture that was displayed of the item I intended to order was not what I received. A picture says a thousand words Paul, and you are misrepresenting the items you are selling, then don't have the professional courtesy to right a wrong. Judging by all of the BAD reviews you already have, maybe it's time to look yourself in the mirror and make a change...it all comes down to customer service and you obviously have NO IDEA on how that works. "
“The customer ordered a set of EBC Metric 5 lug wheel spacers which are described on our website as follows: http://www.race-mart.com/Eibach_Springs-EIB-90.2.15.018.2.html"Eibach Springs 90.2.15.018.2 Wheel Spacer Bolt Pattern 5x130 Center Bore/Hub Dia. 71.6 Spacer Width 15mm .Incl. Longer Wheel Bolts Set Of 2" No where on our website do we offer these by fitment (year, make or model). The image used is the one provided by the manufacturer for a 5 lug wheel spacer which is correct.Neither Metric or SAE wheel spacers by any manufacturer are sold by fitment. All wheel spacers are sold strictly by dimensions as there are multitudes of potential uses per part number. The item description on our website states:This is a Special Order ItemThe Manufacturer Offers Drop Shipments For Special Order Items: YesManufacturer's Drop Ship Fee For Special Order items If Desired: $ 15.00*** There is a check box here if the customer desires it to be drop shipped.*** Delivery of Eibach Drop Ship Special Order Items vary greatly as many sub-components originate in Europe. Always call us us for delivery estimates.Our Terms of Sale, which the customer acknowledged and agreed to at checkout are clear regarding Special Orders, they are non-cancelable and non-returnable.http://www.race-mart.com/Terms-and-Conditions_ep_2-1.htmlFrom our perspective, this order was processed properly in every aspect. We were responsible in the description, the image, being up front about availability and making sure the customer understood the Terms by requiring his agreeing to them before allowing the order to be processed.”
"Initial sale and deivery was a good experience. Once receieved, and when time allowed I opened the package of running lights for my trailer.I examined the contents and found that two (2) of the running lights came without mounts. A week later had two of the dual led light assemblies loose one of the led's.I do have to say that I spoke to the owner initially, and had a good feeling, about doing business with them, and have a feeling that this experience is an anomoly, and can't explain why the attitude.I conacted the seller and advised them of this issue. They replied with "I Haven't a clue what in the world you are talking about. Even though I supplied the seller with thier own invoice number for reference.I replied with more detailed information directly from the invoice (one would assume the seller would have a copy too.. right?) and then waited for a reply.Nearly 4 days later the seller did reply, stating that the vendor they use, will send the items under warranty.Race Mart's vendor did send two of the side marker lites, but not the mounts. Paul simply ignored the mounts that I needed and PAID for.I sent a follow up email and, surprise, NO reply...Turns out that this is thier MO....talk good, do little...WORST customer service of any internet company I have EVER done business with.... thier blessing is that they aren't in my town and I could drive there personally.You can draw your own opinion on doing business with Race Mart from this.02/22/2013:UPDATE: Seems the seller wants to mitigate his actions with a rebuttle to my review. That's fine, I wasn't going to go any further with this issue. I'll just post a cut and past of the actual email exchange and we'll see what I did or didn't complain about. In regards to the mounts or lights. To be fair, the web site doesn't state that the side marker lights would/wouldn't come with mounts (it should have, but it didn't). Nor did the other listings...but all came with mounts EXCEPT the dual color side lightsREAD AND BE ON NOTICE:FIRST EMAIL;Subject: Re: Order 25260To: email@example.comDate: Friday, January 18, 2013, 5:29 PM Hi Paul, Finally got around to open the box and start installing the lights...found that the dual color side lites, didn't come with a mount, just the replacement lens assembly. Was that an extra ?... all the others came with the mounts, as I had assumed (I know,to assume, can get me in a lot of trouble) for the installation. Lemme know, Thanks 17 DAYS LATER>>>>From: Paul Fink <firstname.lastname@example.org>Subject: re: Fw: Re: Order 25260Date: Monday, February 4, 2013, 7:13 PMHaven't a clue what in the world you are talking about. We can't deal with generalities. If you want something, you have to tell us exactly what you want or need. ie. I received 3 part number abc123 missing a xyz. or I received 1 part number def456 missing a mount. (What is a mount? A swivel mount, a solid plastic base? What is it that you are supposed to have that you don't? If we read something like the statement below, we are going to move on because we haven't a clue what you are talking about.REPLY;To: email@example.comSubject: Re: Order 25260, Wow, Excuse me, I had the vague idea that you would have some recollection or record of what you sold in order #25260. forgive me, for being so presumptuous. I wasn't, aware that side marker lights had "swivel mounts", or mounts.. other than fixed mounts, See how stupid one can be....I apologize, assuming something that could be other than normal. SO.....as you requested:What I DIDN'T receive is the fixed mounts for the two (2) dual color (red/amber) side marker lights "item # 47-38-004" Lamp 38 SMCL RED/AMB, customer Item 4738004, PO 30350.What is defective after less than 1 hour of use are BOTH of the same. One of the LED's (out of the two that are in the SIDE marker lights) works fine the other doesn't. I have reattached the original assemblies, and both lights work fine... ( I know, there is NO way for me to document this, as you, might say....so I'm assuming this will be a loss) since mounting them on my trailer. This is NEVADA, and the weather is DRY, WARM and the mileage was not in excess of 40 miles. Of, course, this is only my statement....and cannot be documented either.I hope that this answers your, needs, and if not...hey, what can I do, in reality ?...Your a trip, you didn't reply to the first email, and then you are sarcastic and borderline demeaning in the second one.....and I deserve this because?...what, I ask you for help on a shortage and a product failure?....IF, you should need more information, I will be GLAD to send you a copy of your invoice and a picture or the actual failed lamp assembly if necessary for your inspection, to show that I am NOT a mooch or trying to get something from you for free...You let me know what your needs are, if any, to address this request.. SO IT SEEMS THAT I DID ASK ABOUT THE MOUNTS AND YOU DIDN'T ADDRESS THEM OR EXPLAIN ABOUT THE NEED FOR A DIFFERENT PACKAGE NUMBER OR EVEN SAY "HEY, THEY AREN'T INCLUDED WITH THE PART NUMBER YOU USED, I'LL SELL YOU A COUPLE??..." OR MAYBE OFFER TO SEND ME A COUPLE OF MOUNTS IN ORDER TO CREATE GOOD WILL.NAW...WHAT YOU DID WAS ME SEND ME A DEMEANING SACASTIC REPLY AND CRITICIZE ME FOR NOT AUTOMATICALLY KNOWING JUST HOW YOU WISH YOUR EMAIL REQUESTS TO BE WORDED AN JUST WHAT INFORMATION YOU WANT ME TO PROVIDE SO YOU DON'T HAVE TO ACTUALLY LOOK AT THE INVOICE REFERENCED IN THE EMAIL TO FIND THE INFORMATION YOURSELF.I'VE READ A BUNCH OF POSTS REGARDING YOUR OPERATION AND YOUR ATTITUDE, AND THEY ALL FOLLOW THE SAME THREAD... SELL THE SHIT, AND SCREW YOU IF YOU COMPLAIN OR GET SOMETHING THAT ISN'T WHAT YOU ORDERED.YOU COULDN'T BE BOTHERED TO COMMENT ON MY ORDER TO ADVISE THAT TWO OUT OF THE DOZEN OR SO LIGHTS THAT I ORDERED DIDN'T HAVE MOUNTS LIKE THE OTHERS....THAT WOULD HAVE ACUTALLY BEEN "CUSTOMER SERVICE"...NOPE, YOU JUST WANT TO COLLECT THE MONEY AND IGNORE THE COMPLAINTS... YES, I DID GET THE TWO REPLACEMENT SIDE MARKERS, BUT THAT'S ALL....NO MOUNTS AND NO COURTESY..AND UNLIKE YOU, I SENT A THANK YOU REPLY, WHEN THEY WERE RECEIVED."
“Let's fill in the blanks here.The customer ordered 3 part number s in varying quantities. 2 of the part numbers we trailer light assemblies and one part number was a replacement LED module. After receipt the customer sent us an email complaining that there were missing pieces and a couple LEDs didn't work. The email was so generic in nature that we had no idea what problem he was having with which part number. We responded asking for detailed specifics so we could solve the problem. As it turns out he only had a problem with the replacement LED modules (one part number). We immediately submitted a warranty claim with the manufacturer and the manufacturer then sent the customer two replacements free of charge shipping prepaid and field scrap authority for the ones previously received. There were also no missing parts as replacement LED modules do not have mounting bases. There is nothing more we could have possibly done or done faster.Exactly, a Bargman 47-38-004 Clearance/Side Marker Light LED Module For 38 Series Red/Amber is a "LED Module for a 38 series Red/Amber" light.”
"I had a terrible experience dealing with RaceMart as I'll explain below.I called in the morning to ask if a batch of a certain product could be to me that same day, since I needed it to meet a production deadline. I told them that I'd had problems with the shipments being delayed in the past, and the Race-Mart rep ASSURED me that the parts would ship that day. On my order, I included a note explaining when the parts should ship, and I paid nearly $30 for 2-day air shipping. There are many other available vendors for the products I buy, but I chose Race-Mart because I was assure that the parts would ship that day. I didn't receive the parts within two days, and critical production on my end was delayed because of it. Race-Mart never called to give me a heads up that the package wouldn't be arriving when expected. It turns out that Race-Mart didn't even have those products in stock, so they were drop-shipped to me instead the next day. Again, no one contacted me to let me know of this change, despite what I was told, and despite by very explicit note on the package saying when I should receive the part. This type of situation would already be bad customer service, but at least understandable if it happened every one in a while. How I was treated afterward (and am still being treated) is NOT understandable. I called to ask, and the employee was brusque and unapologetic when I called to explain the situation. I calmly told him that I wanted some kind of redress fat least for the shipping costs, and said he would call me back after looking into the facts. A few hours later, I hadn't received a call, so I called back. The employee again brusquely told me that he would call me back later in the day, but never did. The facts were simple. It's documented that I placed the order on-line in the morning, and I even left notes in the order explaining how important it was to ship that day (as the employee assured me repeatedly me it would, even when I told him how critical the order was.)Since being ignored twice that day, I have called every day for nearly a week since then, and no one will pick up. I left a message asking to be called back several days ago, and still no reply. I even asked to speak with the CEO, Paul Fink, to try and get resolution and still no reply. This is the worst case of customer service I've encountered in years. There is little the Race-Mart provides that I can't obtain elsewhere, at equal or better prices, and so customer service is the only reason that I or anyone else would shop at Race-Mart. No matter what the officially stated policies of a company, when a customer is given explicit verbal assurance that an item is in stock and can ship immediately, that is what the customer should be able to expect; Or if not that then at least the courtesy of a notification that the verbal assurance can't be met; or if not that, the courtesy of being treated decently in follow up phone calls."
“The customer placed an order on our website for some parts that were in the manufacturer's stock on Jan. 28. Based on historical performance with that manufacturer the customer was told that the product should ship that day. However, we never "Guarantee" anything to anyone. The order was entered on the manufacturer within an hour of receipt. For whatever reason (weather, sickness, power loss, computer issue etc. etc etc) the manufacturer shipped it the following day using the specified method of shipment.Upon placing the order, the customer checked the box acknowledging that he read and understood our Terms of Sale. Our Shipping Policy is very clear, it states:"Please do not confuse a method of shipment with a shipping commitment. If you select overnight shipping, that only guarantees that we will use that method of shipment once the item is available. It does not guarantee that you will receive the item the following day. If the item is in stock and the order is received prior to the distribution center cut off time, the shipment will most likely occur on the same day. Under no circumstances do we ever guarantee a delivery date, we only offer good faith estimates based on our historical transportation experience.Race-Mart, Inc. accepts no liability for third party delays in shipping which are beyond our direct control. This includes but is not limited to strikes, inclement weather or acts of God."The customer acted in a very aggressive, belligerent manner and quite frankly we had no desire to enter into a confrontational situation with the grossly unreasonable customer.”
"Wow! The laziest,most inconsiderate and RUDE customer service i have EVER dealt with.I should have known,when I called to place an order and was told "Meh,just go place it online"that I'd made a mistake.I placed the order anyway.They charged my card and i found out a week later that the shock I'd ordered were discontinued.I sent a message and was offered a replacement.I then,reluctantly,called back and was rudely told :look,youve already emailed and called.We've taken care of it.OMG such a rude jerk! I wouldn't order a roll of toilet tissue from them."
“We received a call from this customer on Thursday Jan. 31st asking for the availability of a set of Rev-Tek shocks for her truck. She was told that this was not a stocking item and they would have to ordered from the manufacturer. She wanted to place an order and she was asked to place the order on the website. With her initial attitude, I did not feel comfortable taking the order for a special order part. I wanted to make sure she ordered what she wanted and she certified that she read our Terms of Sale regarding Special Orders. The order was placed and we placed our order with the manufacturer. On Monday Feb. 4th, we received a note from the manufacturer that they stopped selling shocks as they were just buying them and re-packaging them as a convenience. They apologized and told us the changes would be on the next data feed. I then called the manufacturer and asked what shock we should offer the customer which would be a direct replacement for the one they no longer offered. As it turn out, they were re-packaging Rancho shocks and we were given the part number that they had been using. The next morning Feb. 5th, I sent an email to the customer explaining the situation, offering the Rancho shocks that we had in stock at the same price and let her know we could get them out right away. That evening the customer replied to our email with a tanks but no thanks, she had bought cheaper shocks somewhere else and requested a refund. We complied and immediately processed the order cancellation and issued the refund. In our mind we went the extra mile to try and provide the customer with the right product, quickly and for the right price. The next morning within the span of 2 hours we had 2 phone calls and 4 emails demanding an immediate refund (which we did the night before). We missed the first call as it was before we opened then caught the second call. The woman kept flapping her gums so much it was impossible to get a word in edgewise for quite sometime just to say, "Hey, it's already been done." Then the flapping continued. And we're rude? Thank God we don't sell toilet paper.”
"I picked Race-Mart because it had the cheapest price for the part I was buying. I wish I could speak for the quality of their services, but I really can't, because my order was canceled almost immediately. I can say that I got a very fast response when I inquired about the cancellation, and they weren't rude or anything like that... But then again, I wasn't rude to them either. According to Race-Mart, my credit card info didn't match what the bank had on file for me, and thus they had to assume the transaction was fraudulent. Looking at other reviews, this seems to be a common occurrence. However, having made literally hundreds of trouble-free online purchases using the same card, I can safely say that the information I entered was accurate. I can only conclude that either:A. I really DID screw something up when entering my payment info (not sure how, I've done it every single other time without error.)B. Race-Mart has an ongoing issue with verifying credit card information. This seems likely.C. The more distant third possibility, Race-Mart is collecting personal information and selling it. I don't like slinging unfair accusations around, but this is something that came to mind for me.Judging by the number of complaints on here, I have no idea what to believe, however I was promptly charged back my payment in full, for which I am glad. I ended up finding my item for about $2 more on Amazon, who will happily take my money. Honestly, I wouldn't even bother with Race-Mart in the future, and their payment requirements seemed needlessly complex at check-out (Mastercard/Visa only accepted for first-time customers? Why on earth would that be, when every other vendor will accept them to infinity? And they want me to fork over my employer's information to become a "Gold Club Member"?) I mean, maybe Race-Mart is a perfectly legitimate operation with a few flaws, but with all the other retailers out there I can't imagine why I'd suggest it. That's what I took away."
“When a credit card transaction is processed, the information entered on the order is electronically transmitted through merchant services to the issuing bank of the credit card. Immediately the bank provides the merchant with a 4 position AVS score. The first postion is if the address matches, the second position is if the zip code matches, the third is a bank internal code and the 4 is if the security code entered matches. The response should be YYYM. I pulled your record for invoice 25081 and this was the returned AVS AVS:XX X. This indicated that none of the information provided on the order matched what is on file with the issuing bank. This is a completely cut and dry factual process, there is no interprepation what so ever. It either matches or it doesn't.The single largest threat to the health of the industry and our business is credit card fraud. Some business just assume that they will lose x dollars a year to theft and apply that percentage of sales to the prices they charge. Our approach is a little different as we take it personally and to us anything above zero is absolutely unacceptable and as such we follow all banking, credit card company and merchant services guidelines to the letter. As such we have accomplished a couple things, we have met our own internal goal of zero theft and we have negated many, many fraudulent charges being processed on our customers' cards. We would hope that most customers and potential customers would appreciate and embrace this level of dilligence which in the long run will put a dent in crime and bring prices down.”
"Terrible communication and very kurt when asking questions, Item was backordered until december 3oth order placed in october had to make several calls to find out promised return calls never happened. I'm done with Race mart. I can understand product availability but the lack of communication and followup is unexcusable. The way they speak to you is also horrible."
"I placed an order with this company for accessories. Their order processing department cancelled my order because the shipping address and he billing address did not match. This is common and even allowed in their order processing as noted on their website. Rather than try to contact me to clarify any questions so that the order could be placed. They cancelled teh order. They did not have any communication on questions or cancelling. No phone call. No email. Nothing. I sat for 3 weeks waiting for this. When I called the number, the person who would only identify themselves as "high enough up in the company to make those decisions", berated me and talked down to me as if I was trying to steal. He literally said that I was trying to steal by placing this order. When I asked to speak to a manager or owner, he simply hung up.STAY AWAY FROM THIS COMPANY. If they treat you like this when you are trying to buy something, I can only imagine how poor they treat you if you have a question or problem with something you bought, if they every even ship it.BAD BAD BAD COMPANY"
“If the card holder's bank returns an AVS score indicating that the information supplied with an order does not match the information on file with the card holder's bank including address, zip code and 3 digit security code (in this case all 3 were wrong), we immediately reject the order and issue a refund to the credit card. Simultaneously an email is sent from the merchant center to the card holder indicating a refund has been applied. We make absolutely no apologies what so ever for mitigating our risk of fraudulent transactions. With all three data elements submitted being incorrect we can only come to the conclusion that it's a fraudulent transaction as in almost all cases it is.Under no circumstances are we going to engage in an argument with a belligerent customer over what is our company's risk threshold. This customer would not accept the fact that our conversation was over.”
"They suggested a part said it would work for my application. When it wouldn't fit they ignored my requests for info on a refund and wouldent answer the phone when I call. I called from a different phone they said I needed to email them after the 4th email I guess they are ignoring them 2 .please don't waste your money. I can't even find out what these bearings are for so I can resale them . Please don't buy from them. My odd application was a 2.3 Ford 4 cylinder used in all 4 cylinder mustang and rangers for about 10 years sorry I couldn't have a more common engine. The bearings are still boxed I opened 1 box seen it was not for my application and called. They would answer if I called from a different number.once I started talking they would hang up."
“After looking into this matter the customer ordered a wrong set of bearings for his odd application. Our published Return Policy is quite clear. The policy is written as such because these items almost never are returned in a re-sellable condition.The following items are not returnable under any circumstances: consumables, chemicals, engine bearings, electrical components, engine internals that have been installed, special orders and tires or wheels that have been on a tire machine.Our hours of operation are posted on our website during which we always answer our phones. There may be times when we receive a lot of calls at once and we have an answering system to handle the overflow. We are not open for business on the weekends however if someone is in the office we answer the phones.”
"Paul Fink lied to me in an email when I complained about him shipping with a signature requirement from UPS. He said the credit card company required them to do that. I called the credit card company and they have no such requirement. I work during the hours UPS brings shipments to my house and the signature requirement is a lot of hassle. IF YOU LIE TO ME IN AN EMAIL I WILL NOT BUY FROM YOU AGAIN AND TELL EVERYONE ELSE TO STAY AWAY! This is no way to run a business.I have waited several days for a reply from my credit card provider:Dear Mr. Ludvigson,Thank you for your email regarding your MasterCard ending in 8483. A credit card manager has reviewed your information provided; however, the requirement for the delivery signature is between the merchant and the delivery company and not a policy of USAA MasterCard. If you have further questions or concerns regarding this issue, please call us at 1+800-531-USAA (8722.) Our hours of operation are Monday-Friday 7:30a.m.-8:00 p.m. and Saturday 9:00a.m-4:00p.m.So you see Paul Fink is still blowing smoke. Chargebacks often happen because a vendor has less than admirable business practices. I suspect that Race-Mart is one of those businesses as can be seen by the many complaints. I hope I can find the parts I need elsewhere. As is plainly seen here, I used a MasterCard, not a Visa. Why is Paul Fink so intent on muddying the waters by talking about Visa? To cover up the fact that he flippantly lies to customer. I have not even discussed the fact that he charged $30 dollars shipping on an order of less than one pound that was a total of $78. 38% of the order was shipping! When I ship a small box like I received, UPS charges me less than $15. Oh, I forgot that the shipping price goes up when requiring signature delivery, by double? Do yourself a favor and shop elsewhere, and save your money."
“Apparently the person you spoke with at your bank was very misinformed. We did not lie to you. It really doesn't surprise me because between the Merchant Agreements, the risk Management Guides and the Regulations it's well over 300 pages.The following article on the Total Merchant Center (http://www.e-bankcard.com/totalmerchantcenter/creditcardchargebacks.asp) explains it very well in layman's terms otherwise the actual verbiage is in completely legal language contained in every merchant agreement. The quote from their site is as follows:"Credit card companies require that for internet purchases, when the items are delivered, the cardholder must sign in their name and other names like roommates or family members do not count. Without the cardholder's own signature, it is not counted as delivered."Here is the Visa E-commerce Merchants Guide to Risk Management that is provided to each merchant http://usa.visa.com/download/merchants/visa_risk_management_guide_ecommerce.pdf you'll find they touch on it on page 63.Once there is a chargeback it becomes a requirement by all the credit card companies as the only acceptable means to prove delivery.By far, the vast majority of chargebacks are the result of Internet thieves and unscrupulous customers trying to get something for nothing. Theft in all of it's forms (credit card and otherwise) is the single largest threat to our industry. For those reading this who are not familiar, here are the rules, These are the best practices advised in the above referenced VISA document.1.) A signature of the credit card holder is required for delivery.2.) Delivery must be to the same address as the billing address of the credit card.3.) The returned AVS score must match what is on file with the card holder's bank ie. address, zip code and security code. Any one of these 3 elements not matching will cause a transaction failure and an immediate refund.”
"Called Paul at Race-Mart to confirm part was available. It shipped out the next day via FedEx. Great shopping experience."
"Will definitely order from again. Pick up the phone and call them they will tell you if its in stock or not, or put a note on the bottom on your order to have them call you if its out of stock. If it is they will help find something that will work or cancel the order for you. Pick up the phone its easy. Ordered on the 17th had it on the 20th."
"The worst company ever!! My husband ordered tools back in march and it's now the end of July and still no tools at all!!" they suck balls! Yes the worst customer service ever, seems like someone wakes up on the wrong side of the bed everyday! I've called and my husbands called and BOB is just horrible, not nice at all, and not very truthful either. I've taken action by reporting this company I will not stand for service like this from anyone at all! One mad/upset customer"
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