5/5

posted Apr-29-2013

"Not every order goes down perfectly, but Paul went the extra mile making sure a backordered part was shipped to me. I really do appreciate it - you ever make it to Asheville, lunch is on me.

"

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5/5

posted Mar-30-2013

"I received the best service from this company. I ordered it on Tuesday and received it on Friday. It was exactly what I ordered and the price was cheap. Figured I would write a good review about them because anytime something goes wrong people want to leave a bad review, and the good experiences never get posted."

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1/5

posted Mar-09-2013

"This was the worst experience in customer service I have ever received. The website misrepresented the part I needed with the wrong picture. I ordered the part for a 1984 porsche and they sent me parts for a 996 porsche. Nothing like the picture on the website and for a completely different model. Of course the part was a special order part, so I had to check off the terms of agreements to get it, but I thought I was actually getting the correct item. When I informed the Paul at Racemart, he said he wouldn't work with me since it was a special order and refused to refund my $182 for a part that is completely useless to me. This guy has no idea of customer service as well as doing the right thing. He wouldn't even admit that his website was misrepresenting the part with the wrong picture. Why would I order something that obviously wouldn't fit my car? He didn't give a sh#t. Don't give this guy any business of yours, he doesn't deserve it.


So from Paul's response below, he says that he IS responsible for pictures on his website, yet the picture that was displayed of the item I intended to order was not what I received. A picture says a thousand words Paul, and you are misrepresenting the items you are selling, then don't have the professional courtesy to right a wrong. Judging by all of the BAD reviews you already have, maybe it's time to look yourself in the mirror and make a change...it all comes down to customer service and you obviously have NO IDEA on how that works. "

This review was modified by porsche1984 on March 16 2013 04:56:23 PM

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1/5

posted Feb-07-2013

"Initial sale and deivery was a good experience. Once receieved, and when time allowed I opened the package of running lights for my trailer.

I examined the contents and found that two (2) of the running lights came without mounts. A week later had two of the dual led light assemblies loose one of the led's.

I do have to say that I spoke to the owner initially, and had a good feeling, about doing business with them, and have a feeling that this experience is an anomoly, and can't explain why the attitude.

I conacted the seller and advised them of this issue. They replied with "I Haven't a clue what in the world you are talking about. Even though I supplied the seller with thier own invoice number for reference.

I replied with more detailed information directly from the invoice (one would assume the seller would have a copy too.. right?) and then waited for a reply.

Nearly 4 days later the seller did reply, stating that the vendor they use, will send the items under warranty.

Race Mart's vendor did send two of the side marker lites, but not the mounts. Paul simply ignored the mounts that I needed and PAID for.

I sent a follow up email and, surprise, NO reply...

Turns out that this is thier MO....talk good, do little...

WORST customer service of any internet company I have EVER done business with.... thier blessing is that they aren't in my town and I could drive there personally.

You can draw your own opinion on doing business with Race Mart from this.

02/22/2013:

UPDATE:

Seems the seller wants to mitigate his actions with a rebuttle to my review.

That's fine, I wasn't going to go any further with this issue.

I'll just post a cut and past of the actual email exchange and we'll see what I did or didn't complain about.

In regards to the mounts or lights. To be fair, the web site doesn't state that the side marker lights would/wouldn't come with mounts (it should have, but it didn't).

Nor did the other listings...but all came with mounts EXCEPT the dual color side lights

READ AND BE ON NOTICE:

FIRST EMAIL;
Subject: Re: Order 25260
To: paulfink@race-mart.com
Date: Friday, January 18, 2013, 5:29 PM
Hi Paul, Finally got around to open the box and start installing the lights...found that the dual color side lites, didn't come with a mount, just the replacement lens assembly. Was that an extra ?... all the others came with the mounts, as I had assumed (I know,to assume, can get me in a lot of trouble) for the installation.
Lemme know, Thanks

17 DAYS LATER>>>>

From: Paul Fink <paulfink@race-mart.com>
Subject: re: Fw: Re: Order 25260
Date: Monday, February 4, 2013, 7:13 PM
Haven't a clue what in the world you are talking about.
We can't deal with generalities. If you want something, you have to tell us exactly what you want or need. ie. I received 3 part number abc123 missing a xyz. or I received 1 part number def456 missing a mount. (What is a mount? A swivel mount, a solid plastic base? What is it that you are supposed to have that you don't?
If we read something like the statement below, we are going to move on because we haven't a clue what you are talking about.

REPLY;
To: paulfink@race-mart.com
Subject: Re: Order 25260,

Wow, Excuse me, I had the vague idea that you would have some recollection or record of what you sold in order #25260. forgive me, for being so presumptuous. I wasn't, aware that side marker lights had "swivel mounts", or mounts.. other than fixed mounts, See how stupid one can be....I apologize, assuming something that could be other than normal. SO.....as you requested:

What I DIDN'T receive is the fixed mounts for the two (2) dual color (red/amber) side marker lights "item # 47-38-004" Lamp 38 SMCL RED/AMB, customer Item 4738004, PO 30350.

What is defective after less than 1 hour of use are BOTH of the same. One of the LED's (out of the two that are in the SIDE marker lights) works fine the other doesn't. I have reattached the original assemblies, and both lights work fine... ( I know, there is NO way for me to document this, as you, might say....so I'm assuming this will be a loss) since mounting them on my trailer. This is NEVADA, and the weather is DRY, WARM and the mileage was not in excess of 40 miles. Of, course, this is only my statement....and cannot be documented either.

I hope that this answers your, needs, and if not...hey, what can I do, in reality ?...

Your a trip, you didn't reply to the first email, and then you are sarcastic and borderline demeaning in the second one.....and I deserve this because?...what, I ask you for help on a shortage and a product failure?....

IF, you should need more information, I will be GLAD to send you a copy of your invoice and a picture or the actual failed lamp assembly if necessary for your inspection, to show that I am NOT a mooch or trying to get something from you for free...
You let me know what your needs are, if any, to address this request..

SO IT SEEMS THAT I DID ASK ABOUT THE MOUNTS AND YOU DIDN'T ADDRESS THEM OR EXPLAIN ABOUT THE NEED FOR A DIFFERENT PACKAGE NUMBER OR EVEN SAY "HEY, THEY AREN'T INCLUDED WITH THE PART NUMBER YOU USED, I'LL SELL YOU A COUPLE??..." OR MAYBE OFFER TO SEND ME A COUPLE OF MOUNTS IN ORDER TO CREATE GOOD WILL.

NAW...WHAT YOU DID WAS ME SEND ME A DEMEANING SACASTIC REPLY AND CRITICIZE ME FOR NOT AUTOMATICALLY KNOWING JUST HOW YOU WISH YOUR EMAIL REQUESTS TO BE WORDED AN JUST WHAT INFORMATION YOU WANT ME TO PROVIDE SO YOU DON'T HAVE TO ACTUALLY LOOK AT THE INVOICE REFERENCED IN THE EMAIL TO FIND THE INFORMATION YOURSELF.

I'VE READ A BUNCH OF POSTS REGARDING YOUR OPERATION AND YOUR ATTITUDE, AND THEY ALL FOLLOW THE SAME THREAD... SELL THE SHIT, AND SCREW YOU IF YOU COMPLAIN OR GET SOMETHING THAT ISN'T WHAT YOU ORDERED.

YOU COULDN'T BE BOTHERED TO COMMENT ON MY ORDER TO ADVISE THAT TWO OUT OF THE DOZEN OR SO LIGHTS THAT I ORDERED DIDN'T HAVE MOUNTS LIKE THE OTHERS....THAT WOULD HAVE ACUTALLY BEEN "CUSTOMER SERVICE"...

NOPE, YOU JUST WANT TO COLLECT THE MONEY AND IGNORE THE COMPLAINTS... YES, I DID GET THE TWO REPLACEMENT SIDE MARKERS, BUT THAT'S ALL....NO MOUNTS AND NO COURTESY..

AND UNLIKE YOU, I SENT A THANK YOU REPLY, WHEN THEY WERE RECEIVED."

This review was modified by ibtallwalt on February 22 2013 08:44:27 AM

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1/5

posted Feb-06-2013

"I had a terrible experience dealing with RaceMart as I'll explain below.

I called in the morning to ask if a batch of a certain product could be to me that same day, since I needed it to meet a production deadline. I told them that I'd had problems with the shipments being delayed in the past, and the Race-Mart rep ASSURED me that the parts would ship that day. On my order, I included a note explaining when the parts should ship, and I paid nearly $30 for 2-day air shipping. There are many other available vendors for the products I buy, but I chose Race-Mart because I was assure that the parts would ship that day.

I didn't receive the parts within two days, and critical production on my end was delayed because of it. Race-Mart never called to give me a heads up that the package wouldn't be arriving when expected. It turns out that Race-Mart didn't even have those products in stock, so they were drop-shipped to me instead the next day. Again, no one contacted me to let me know of this change, despite what I was told, and despite by very explicit note on the package saying when I should receive the part.

This type of situation would already be bad customer service, but at least understandable if it happened every one in a while. How I was treated afterward (and am still being treated) is NOT understandable.

I called to ask, and the employee was brusque and unapologetic when I called to explain the situation. I calmly told him that I wanted some kind of redress fat least for the shipping costs, and said he would call me back after looking into the facts. A few hours later, I hadn't received a call, so I called back. The employee again brusquely told me that he would call me back later in the day, but never did. The facts were simple. It's documented that I placed the order on-line in the morning, and I even left notes in the order explaining how important it was to ship that day (as the employee assured me repeatedly me it would, even when I told him how critical the order was.)
Since being ignored twice that day, I have called every day for nearly a week since then, and no one will pick up. I left a message asking to be called back several days ago, and still no reply. I even asked to speak with the CEO, Paul Fink, to try and get resolution and still no reply.

This is the worst case of customer service I've encountered in years. There is little the Race-Mart provides that I can't obtain elsewhere, at equal or better prices, and so customer service is the only reason that I or anyone else would shop at Race-Mart.

No matter what the officially stated policies of a company, when a customer is given explicit verbal assurance that an item is in stock and can ship immediately, that is what the customer should be able to expect; Or if not that then at least the courtesy of a notification that the verbal assurance can't be met; or if not that, the courtesy of being treated decently in follow up phone calls."

This review was modified by Ike123 on February 06 2013 11:21:49 AM

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1/5

posted Feb-05-2013

"Wow! The laziest,most inconsiderate and RUDE customer service i have EVER dealt with.I should have known,when I called to place an order and was told "Meh,just go place it online"that I'd made a mistake.I placed the order anyway.They charged my card and i found out a week later that the shock I'd ordered were discontinued.I sent a message and was offered a replacement.I then,reluctantly,called back and was rudely told :look,youve already emailed and called.We've taken care of it.OMG such a rude jerk! I wouldn't order a roll of toilet tissue from them."

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3/5

posted Dec-12-2012

"I picked Race-Mart because it had the cheapest price for the part I was buying. I wish I could speak for the quality of their services, but I really can't, because my order was canceled almost immediately. I can say that I got a very fast response when I inquired about the cancellation, and they weren't rude or anything like that... But then again, I wasn't rude to them either. According to Race-Mart, my credit card info didn't match what the bank had on file for me, and thus they had to assume the transaction was fraudulent. Looking at other reviews, this seems to be a common occurrence. However, having made literally hundreds of trouble-free online purchases using the same card, I can safely say that the information I entered was accurate. I can only conclude that either:

A. I really DID screw something up when entering my payment info (not sure how, I've done it every single other time without error.)

B. Race-Mart has an ongoing issue with verifying credit card information. This seems likely.

C. The more distant third possibility, Race-Mart is collecting personal information and selling it. I don't like slinging unfair accusations around, but this is something that came to mind for me.

Judging by the number of complaints on here, I have no idea what to believe, however I was promptly charged back my payment in full, for which I am glad. I ended up finding my item for about $2 more on Amazon, who will happily take my money.

Honestly, I wouldn't even bother with Race-Mart in the future, and their payment requirements seemed needlessly complex at check-out (Mastercard/Visa only accepted for first-time customers? Why on earth would that be, when every other vendor will accept them to infinity? And they want me to fork over my employer's information to become a "Gold Club Member"?) I mean, maybe Race-Mart is a perfectly legitimate operation with a few flaws, but with all the other retailers out there I can't imagine why I'd suggest it. That's what I took away."

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1/5

posted Oct-15-2012

"Terrible communication and very kurt when asking questions, Item was backordered until december 3oth order placed in october had to make several calls to find out promised return calls never happened. I'm done with Race mart. I can understand product availability but the lack of communication and followup is unexcusable. The way they speak to you is also horrible."

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1/5

posted Oct-06-2012

"I placed an order with this company for accessories. Their order processing department cancelled my order because the shipping address and he billing address did not match. This is common and even allowed in their order processing as noted on their website. Rather than try to contact me to clarify any questions so that the order could be placed. They cancelled teh order. They did not have any communication on questions or cancelling. No phone call. No email. Nothing. I sat for 3 weeks waiting for this. When I called the number, the person who would only identify themselves as "high enough up in the company to make those decisions", berated me and talked down to me as if I was trying to steal. He literally said that I was trying to steal by placing this order.

When I asked to speak to a manager or owner, he simply hung up.

STAY AWAY FROM THIS COMPANY. If they treat you like this when you are trying to buy something, I can only imagine how poor they treat you if you have a question or problem with something you bought, if they every even ship it.

BAD BAD BAD COMPANY"

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1/5

posted Sep-06-2012

"They suggested a part said it would work for my application. When it wouldn't fit they ignored my requests for info on a refund and wouldent answer the phone when I call. I called from a different phone they said I needed to email them after the 4th email I guess they are ignoring them 2 .please don't waste your money. I can't even find out what these bearings are for so I can resale them . Please don't buy from them. My odd application was a 2.3 Ford 4 cylinder used in all 4 cylinder mustang and rangers for about 10 years sorry I couldn't have a more common engine. The bearings are still boxed I opened 1 box seen it was not for my application and called. They would answer if I called from a different number.once I started talking they would hang up."

This review was modified by xxthadx on September 09 2012 09:37:01 AM

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1/5

posted Sep-05-2012

"Paul Fink lied to me in an email when I complained about him shipping with a signature requirement from UPS. He said the credit card company required them to do that. I called the credit card company and they have no such requirement. I work during the hours UPS brings shipments to my house and the signature requirement is a lot of hassle. IF YOU LIE TO ME IN AN EMAIL I WILL NOT BUY FROM YOU AGAIN AND TELL EVERYONE ELSE TO STAY AWAY! This is no way to run a business.

I have waited several days for a reply from my credit card provider:


Dear Mr. Ludvigson,

Thank you for your email regarding your MasterCard ending in 8483. A credit card manager has reviewed your information provided; however, the requirement for the delivery signature is between the merchant and the delivery company and not a policy of USAA MasterCard.

If you have further questions or concerns regarding this issue, please call us at 1+800-531-USAA (8722.) Our hours of operation are Monday-Friday 7:30a.m.-8:00 p.m. and Saturday 9:00a.m-4:00p.m.

So you see Paul Fink is still blowing smoke. Chargebacks often happen because a vendor has less than admirable business practices. I suspect that Race-Mart is one of those businesses as can be seen by the many complaints. I hope I can find the parts I need elsewhere.

As is plainly seen here, I used a MasterCard, not a Visa. Why is Paul Fink so intent on muddying the waters by talking about Visa? To cover up the fact that he flippantly lies to customer.

I have not even discussed the fact that he charged $30 dollars shipping on an order of less than one pound that was a total of $78. 38% of the order was shipping! When I ship a small box like I received, UPS charges me less than $15. Oh, I forgot that the shipping price goes up when requiring signature delivery, by double? Do yourself a favor and shop elsewhere, and save your money."

This review was modified by injunjoe1 on September 10 2012 03:21:04 AM

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5/5

posted Aug-23-2012

"Called Paul at Race-Mart to confirm part was available. It shipped out the next day via FedEx. Great shopping experience."

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5/5

posted Jul-23-2012

"Will definitely order from again. Pick up the phone and call them they will tell you if its in stock or not, or put a note on the bottom on your order to have them call you if its out of stock. If it is they will help find something that will work or cancel the order for you. Pick up the phone its easy. Ordered on the 17th had it on the 20th."

This review was modified by solocustoms on July 23 2012 04:20:34 PM

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1/5

posted Jul-19-2012

"The worst company ever!! My husband ordered tools back in march and it's now the end of July and still no tools at all!!" they suck balls! Yes the worst customer service ever, seems like someone wakes up on the wrong side of the bed everyday! I've called and my husbands called and BOB is just horrible, not nice at all, and not very truthful either. I've taken action by reporting this company I will not stand for service like this from anyone at all! One mad/upset customer"

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1/5

posted Jul-17-2012

"After reading other comments here I realize my experience was not isolated. I run an automotive business in upstate NY and occasionally locate parts online. This company will surely be added to my list of never to purchase from again vendors. Shipment was paid for and no notice sent for parts out of stock. No reimbursement given after two phone calls. That is theft by the way! The worst part of the whole experience was how rudely I was treated on the phone. I am never unfriendly to anyone but apparently calling Race-Mart to ask where your 2 day shipped parts are after 2 days is pushing buttons!?? The Vehicle the parts were ordered for left my shop. I call Race-Mart to get reimbursed they say ok and a week later I get a box of parts. Guess I'll just have to eat the cost not worth fighting them in court. But a lot of internet sites are like this. I suggest shop around elsewhere."

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