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1,204,129 reviews
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10 reviews 
posted Apr-20-2012 “This customer placed an order for a sway bar at 4:00pm on April 9th. It shipped directly from the manufacturer on April 13th on UPS tracking 1Z9536730369784088. This customer never called, never left any voice mail messages or never sent us any emails. Additionally, the customer was sent an email ship notice on the 13th and the tracking was simultaneously placed in his account for viewing at any time.”
posted Mar-24-2012 “The customer ordered an ARP tap that is identified in the item description as a Special Order item in big bold red letters. The customer did not confirm the availability of the item. It was ordered on 3/2 and shipped on 3/22.
This is a Special Order Item
The Manufacturer Offers Drop Shipments For Special Order Items: Yes
Manufacturer's Drop Ship Fee For Special Order items If Desired: $ 5.00
ARP Drop Ship Special Orders typically ship in 1 day. Please confirm availability if delivery is critical.
The customer elected not to pay the $5.00 drop ship fee and instead had us add it to a stocking order. We were not immediately able to provide an ETA as we were unsure when the stocking order was going to be placed.
We have a company policy that we do not and will not tolerate any form of verbal abuse from customers. After one warning we will hang up and wait for a sane, rational email to answer questions. We feel this policy is consistent with most businesses in most industries.”
posted Apr-11-2012 “This customer placed and received a brake kit in Feb. 2011 (well over a year ago). A week or so ago we received a call from the customer that he was having an issue with it and asked for assistance with the manufacturer. We received the call after hours so we had to wait until the next morning to take action.
Keep in mind, as the brake kit was long out of warranty, neither us or the manufacturer were under any obligation what so ever to take any action. Also, all warranty issues are handled directly by manufacturers unless the manufacturer specifically directs us otherwise. However, we were sympathetic to the customer and I placed a call to the Wholesale Sales Manager of the manufacturer and asked that they please look into the matter and gave hime all of the details of the original purchase. He assured me that he would have one of their tech contact the customer and resolve the issue.
A few days later I received a phone call from the same executive that the problem had been diagnosed and replacement parts were shipped to the customer at no charge. Case closed.
This review is totally unjust and it's hard to believe how a customer can be so ungrateful for us going way above and beyond rather than just saying sorry, it's out of warranty.
Please note that our Google Review score is 4.7 out of 5 exactly equivalent to Summit Racing, .2 better than Amazon and.4 better than Buy.com”
posted Dec-04-2011 “The customer registered on our website and acknowledged that he read, understood and accepted our Terms of Sale. Our Terms of Sale state that Special Order products are not returnable. The customer ordered a part that was clearly identified within the item description in big red bold letters " This is a Special Order Product". The customer placed the order and we delivered the product within 2 weeks. After the product was delivered the customer realized he ordered the wrong part. He then requested information on submitting a RMA request so we directed him to our Return Policy on our site. As with any reseller in the industry, special order products are not returnable. We are not unique with this policy as it's an accepted industry wide standard. The RMA request was denied in an email on November 23rd but the customer ignored it and continues to press for a RMA.”
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posted May-03-2012 
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![Share](javascript:share_rating({"review_body":"excellent service,promptly answered emails,being half way around the world its hard for me to get custom order head gaskets from cometic.<br>My local agents stuffed up my order twice! <br>Racemart came to the party with no hassels and great service.<br>I will definitley order off these guys in the near future.<br>Thanks for the ease of ordering my custom FJ20 Head gasket.<br>Even with freight added in it was still 150 bucks cheaper than getting through a supplier in NZ","link":"http:\/\/www.resellerratings.com\/store\/Race_Mart_Inc\/comment\/1509247#comment1509247","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Race_Mart_Inc.jpg","store_name":"Race-Mart, Inc.","username":"scottsfj20","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is a terrible vendor and I recommend not buying from them. I ordered a stabilizer bar 2 April 9th and was promised it was in stock and would ship within 2 business days. However it\u0027s now April 19th and it\u0027s still not shipped. I\u0027ve left messages (no one answers) but no return calls. Will never buy from Race Mart again.","link":"http:\/\/www.resellerratings.com\/store\/Race_Mart_Inc\/comment\/1468629#comment1468629","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Race_Mart_Inc.jpg","store_name":"Race-Mart, Inc.","username":"Sawtooth1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered from RaceMart before reading the reviews. I followed up my order with a phone call the following morning to ensure that the parts I ordered were in stock as I need these parts within the next two weeks. Bob took my number and said he would check to see if the parts were in stock and call me back. Bob called back within the hour to tell me that a portion of my order was out of stock and that I would have to request a refund via their website. I did exactly that and Paul Fink emailed me back immediately to tell me they had credited my account for the parts they did not have. So far I am more than pleased with the service I have received. While Bob was not overly friendly (borderline indifferent) he answered my questions promptly. Mr. Fink refunded the money with no hassle. I will post again when I receive shipment for the parts that they have shipped.","link":"http:\/\/www.resellerratings.com\/store\/Race_Mart_Inc\/comment\/1427591#comment1427591","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Race_Mart_Inc.jpg","store_name":"Race-Mart, Inc.","username":"BDSDA","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order for headlight bulbs. 15 days later I had not received them nor receive any update of the status. I called to find out the status. I had to leave a message. I called later and spoke to Bob. He said he would check on the order and call me back. 2 hours later, I heard nothing. I called back again, Bob informs me my headlight bulbs would not be available until July. over 3 months after I ordered them. I asked for a refund, Bob said to email them requesting a refund. I did as he said and Bob replied with an email stating I agreed to the Terms & agreements and I will NOT receive a refund. Apparently, this was a special order item. Yet Bob or Race-Mart neglected to give me an estimated delivery date at the time of my purchase. I notice many other people have the same complaints with Race-Mart. Race-Mart should take notice of the multiple negative reviews and provide better customer service by stating delivery dates or how long an item takes to ship. I have a burned out head light. It does me no good to wait until July to get new ones.<br><br>They also like to argue with their customers sending me many emails. Calling me \u0022crazy and jumping off the deep end.\u0022 Did I mention they lie. <br><br>Rock bottom prices, but ROCK BOTTOM CUSTOMER SERVICE!<br><br>This company doesn\u0027t stock anything. The address of the company is a residential singly family home. They just have their items drop shipped from manufacturers or other sellers. BUYERS BEWARE","link":"http:\/\/www.resellerratings.com\/store\/Race_Mart_Inc\/comment\/1415077#comment1415077","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Race_Mart_Inc.jpg","store_name":"Race-Mart, Inc.","username":"SamirSC","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After receiving an email telling me I would receive shipping info, and then waiting a week I requested it. No one responded. I waited another week and was ticked. I don\u0027t know why you have an online customer service you never respond to. I told them they suck and requested a refund. No one responded. I finally found the time before 2pm PST and reached a person. He told me he has refunds for people like me an hung up. I just saw the tap I ordered shipped after another week passed while expecting a refund. I had already ordered, received and completed the work which required the tap, by the time my \u0022refund\u0022 shipped. Also there were no \u0022BIG RED LETTERS\u0022. When you can modify your own website prior to your response here, its always a bonus. Do not purchase a drop of oil from this company. Its telling when a company that\u0027s been around since 2009 has 20 complaints from customers on the BBB website. I should have been reading their big red letters first. They are rude, unprofessional, unethical, \u0022LIARS\u0022 and a total waste of time.","link":"http:\/\/www.resellerratings.com\/store\/Race_Mart_Inc\/comment\/1371125#comment1371125","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Race_Mart_Inc.jpg","store_name":"Race-Mart, Inc.","username":"dnh425","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"one word.. POOR<br><br>do yourself a favor and save you self the time and energy. do not shop with this merchant<br><br>4\/11\/12<br>Actually they were about a month out of warranty, they are installed on a classic car that gets driven about 500 miles a year so the problem wasn\u0027t discovered untill a year later. Any reputible company stands behind their product, but RACE-Mart wouldn\u0027t understand that be they AREN\u0027T a reputible company. Have you ever seen a company that gets so many poor reviews?? If you are still considering using this \u0022company\u0022 you deserve to waste your money...","link":"http:\/\/www.resellerratings.com\/store\/Race_Mart_Inc\/comment\/1352439#comment1352439","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Race_Mart_Inc.jpg","store_name":"Race-Mart, Inc.","username":"BP6375","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"These guys definitely are a \u0022mart\u0022. They offer the lowest prices, but you generally trade that off for service, like you do at your neigbhorhood wal\/k\/mart. Their communication isn\u0027t the best, when your part is back ordered, you don\u0027t get notification. If you pick up the phone and call them, they\u0027ll tell you the order status, but it doesn\u0027t come automatically. They are very friendly on the phone. I\u0027m willing to make that trade-off to save a few bucks.","link":"http:\/\/www.resellerratings.com\/store\/Race_Mart_Inc\/comment\/1241361#comment1241361","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Race_Mart_Inc.jpg","store_name":"Race-Mart, Inc.","username":"jobus","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been very pleased with my dealings with Race-Mart. They have had THE BEST prices any where on the parts that I have ordered and their follow up and communication has been excellent. I am in Canada and they call me with follow-ups and to answer questions. I will continue to deal with these guys, their great.","link":"http:\/\/www.resellerratings.com\/store\/Race_Mart_Inc\/comment\/1204861#comment1204861","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Race_Mart_Inc.jpg","store_name":"Race-Mart, Inc.","username":"DragWeekFan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT DO BUSINESS WITH THIS COMPANY. I have read through the complaints and I have had the exact same experience as most of the disatisfied customers on here. I checked the supposed business address for Racemart online with numerous sites and all show a picture of a single family home, the home has 3 bedrooms and was built in 1978 so despite his fancy website and his implications that he his some big time supplier, he is nothing more than a drop shipper who operates out of his home. If you buy product from him and have to return it, good luck!. I bought a canvas Best Top for my Dodge Ram pick up, he advertised the best price from all other competitors. Initially when I placed the order and paid for it in full several weeks went by and nothing was received. I called him and was told that the girl who handled the order was fired for incompetence, there was no girl, unless Bob had an operation. After receiving the cover I realized I had ordered the incorrect size and needed a 6 foot not an 8 foot cover. Following their \u0022Terms of sale and return\u0022 you must obtain a RMA# return merchandise authorization. I sent an e mail stating that the item didn\u0027t fit and that I wanted to do an exchange. I was intially told by Bob that all of the people in the office were at a trade show, by the way all the people are Bob and Paul as far as I know, and that if I could wait a week they would get back to me with the RMA#. Needless to say several weeks have passed and all I keep getting from Bob are vague answers \/ excuses. His terms of doing business favor his company and not the customer.Information from this company is not readily forthcoming. I have had absolutley no responses but lots of excuses. I am contacting an attorney as well as the Florida BBB and Attorney General.This is a very unfriendly company to do business with. STAY AWAY FROM THIS COMPANY.","link":"http:\/\/www.resellerratings.com\/store\/Race_Mart_Inc\/comment\/969243#comment969243","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Race_Mart_Inc.jpg","store_name":"Race-Mart, Inc.","username":"NYOne","rating":"1"}, "single");){kind=link}
"I had a great experience with Race-Mart. I placed an order and 7 days later it was at my house even though the web site said it wouldn't ship for 7-10 day.... it was a great surprise! The prices are the lowest I've found online and that is with the shipping included. I can't comment on the customer service because I had no need to call. Already shopping and going to place another order soon!"