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Stores > R.C. Worst Co Inc.

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Store InformationStore Info
Full Rating Profile
  • R.C. Worst Co I R.C. Worst Co Inc. Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 625 Best Ave
    • Contact: customer.service@rcworst.com
    • Phone: 18553294519
    • Customer Support: 18553294519
    • Business Hours: 7:00AM-5:00PM M-F PST.
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

What is this?

150 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-01-29

Excellent Service!

"I needed a sump pump quickly and had no idea what kind to buy. RC Worst was very patient with me in explaining which pump to purchase and then they expedited the shipping. I was able to install the pump before any flooding occurred. Solid company."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-01-18

Good stuff

"Very satisfied with my order. The part was just what I ordered and works great. Would definitely order from them again."


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Verified Customer
Rating 10/10
5/5
2015-12-27

"Mr. Worst replied to the answers to my pump questions the same day I emailed him. The pump was delivered to my doorstep in less than a week after I placed the order. It was exactly what I needed at a very good price."


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Verified Customer
Rating 10/10
5/5
2015-12-16

"Received the Zoeller Pump on time. Company can be counted on. The Pump has been set and working great. I replaced the old Zoeller with the new one. The old one worked for 15 years"


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Verified Customer
Rating 10/10
5/5
2015-12-16

"I needed a replacement pump. R.C.Worst had the exact part at the best price I could find on the internet, including shipping. After placing the order, the company called to verify the part selection because of a typo in the description. I received the exact part needed quicker than expected, which saved me time and money. Thank you, R.C.Worst for great customer service!"


No Avatar

Verified Customer
Rating 8/10
4/5
2015-12-12

"Paid extra for Fedex to deliver and shipment did not arrive any earlier. I should have not paid the additional charge for Fedex. Waste of money. I would recommend you just utilize the free shipping. "

Rep reply posted Dec-14-2015

R.C. Worst & Co. Inc., R.C. Worst Co Inc. rep has responded

“Dan,

Thank you very much for shopping with us. Our FREE shipping method is primarily UPS/FedEx, on some smaller items we will occasionally use USPS. In this case, you paid for FedEx Ground, which would have been included with the "Free Shipping" option. Since you paid for something you could have received without paying, I will issue you a full refund for the shipping paid. Furthermore, I encourage you to contact us directly any time your experience with us was less than 5-Star, we love the chance to show off our excellent customer service.

Sincerely,

Your Water & Wastewater Equipment Supplier

Chris Worst”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-12-10

"Years ago I hesitated on mail order purchasing of my pumps but I have not been disappointed in doing so with this company.
Great customer service, fair pricing and I would recommend anyone to purchase from this company.
"


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Verified Customer
Rating 10/10
5/5
2015-12-04

"This is the third pump of this model I have purchased in the last couple of years. I have been very pleased with the quick response to the purchases."


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Verified Customer
Rating 2/10
1/5
2015-12-02

"I bought a Hydromatic effluent pump from these guys and because the guy that pumped my septic tank recomment Hydromatic and Gould pumps I dicided to go with one of them. Worst had the best price, but showed a picture of the pump with a float switch. However in the fine print which I missed they said it didn't come with a float switch.

These guys are a bunch of manipulative, cheating, husselers.

I wanted an pump made in the USA becaue of the sketchy quality of Chineese products.
I saw not information on the Worst website about country of orgin.

My Flowtec pump lasted 17 years in my sewage lift tank and I whish I had just gone to a Big Box store and bought another. What I got was an over priced Chinese pump. If I hadn't had the manhole cover dug out and removed I would have returned it and gone the Big Box store and saved 200 dollars.
"

Rep reply posted Dec-02-2015

R.C. Worst & Co. Inc., R.C. Worst Co Inc. rep has responded

“We are terribly sorry that your purchasing experience with us was less than expected. We strive to offer quality products for excellent prices along with better than expected customer service.

You are correct in that we do not prominently display country of origin for all of our products simply because that information is not always provided by the manufacturers or the country of origin changes frequently. We appreciate your feedback on this, and will work to offer this in the future.

We will also work to address the confusion stemming from the image that we used for this product. We had listed below the image "Does not include piggyback diaphragm switch", however I agree this is not obvious enough. The challenge we face is that the manufacturer only supplies one photograph and that is all we have to work with. You will find most other online retailers have this problem as well. The solution of course is to take our own photo's, of which we have been doing for 2 years now. The problem with this solution, it is very time consuming and when we offer thousands products from dozens of manufacturers that are constantly changing it becomes a real big challenge for our small web development team.

We are proud to offer products that fit a wide range of budgets and applications. Buying a new pump can be a challenge, sizing and selection of pumps is our expertise, when you have thousands of choices it can be hard to make the right choice, we can always help you to select the right pump for the job.

If ever you have a specific question such as country of origin that you would like clarification on before you make your purchase, our customer service team is ready and waiting to answer all of your questions. We are always just a phone call, web chat, email, or fax away.

Sincerest Regards,

Chris Worst

R.C. Worst & Co. Inc,
Proudly Serving Customers Since 1953”


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Verified Customer
Rating 10/10
5/5
2015-11-17

"Quick and easy process. Very happy with the packaging and shipping!"


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Verified Customer
Rating 10/10
5/5
2015-10-03

"As requested. Thank you. "


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Verified Customer
Rating 10/10
5/5
2015-08-18

"FAST PORDUCT DELIVER WITH TRACKING"


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Verified Customer
Rating 10/10
5/5
2015-08-14

"Professional business handling business professionally!
Thanks
"


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Verified Customer
Rating 10/10
5/5
2015-08-11

"The only place I was able to find the part I needed. Part was what I needed and actually worked better than the original design. Part arrived in a timely manner and liked not having to pay shipping. Would have liked to have had the option of expedited or overnight shipping though for additional charge (was trying to get my sump pump fixed before another heavy rain storm came). "


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Verified Customer
Rating 10/10
5/5
2015-08-03

"Staff are always very helpful!

Rick
"


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