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"Here are the facts about RPM Outlet: 1. You cannot trust their online ordering process. It is outsourced and is completely unreliable. They completely "lost" my order the first time, including credit card information and home address. I know this because I received a confirmation email for my order, yet they could not find it a week later after the order didn't come. You are putting yourself at risk for credit card fraud and identity theft by ordering on their website. 2. Their customer service is horrible. Expect two days or longer before hearing back from them. Also expect them to lie to your face to protect themselves. 3. They are only out to make money. What other company charges a 5% cancellation fee when the order is cancelled before it ships? There are NO RETURNS allowed on UNOPENED items, which is absolutely ridiculous considering the liberal return policy of most major online auto parts stores. 4. They do not care about their customers. Their policies are designed to maximize their profit and the customer is the least of their concerns. It is not posted during the online order process that there are NO RETURNS, nor is it told verbally when you order over the phone.
RPMOutlet may have a pretty website and reasonable prices, but don’t be fooled. They do not function as a legitimate business should, and cannot be trusted. Do yourself a favor, and go to a reputable retailer. I wish I had. "
"they are the worst. I waited for over two months before I cancelled because they couldn't deliver after they lied over and over about it being shipped. My product cost $5057 and then they tried to charge me 5% cancellation fee of $250 when they couldn't provide the part. They suck so don't waste your time and don't get ripped off by them."
"Company charged my account the day of the order, and then proceeded to not ship it for 3 weeks despite me following up to determine a shipment date. They kept skirting the question until finally I was provided a USPS # some 24 days after I ordered the product.
The item arrived and it was the wrong kit! Follow up E-mails take a day to respond and they are allowing me to return the item but I am on the hook for shipping charges both ways for their mistake as well as taxes and duty.
Avoid this company, their beligerant attitude towards customers and their shipshod return/exchange policies are just complete bunk, it's a surprise they have lasted as long as they have."
"I was shipped the wrong item, I promptly returned the item hoping to receive the correct one. I eventually cancelled my order because they were unable to ship it because it was not in stock. I had to wait over 2 months and send many e-mails before I successfully had my account credited for the cancelled item.
I was charged a cancellation fee even though they did not have the item in stock.
They were unable to help me by phone. All communication was done by e-mail which was very slow moving and many times my e-mails would go unanswered. "
This review was modified by kezu on December 20 2006 06:24:03 PM
"I originally ordered two parts from this place. I didn't find out they didn't have one of the items in stock until I got half my order in the mail and the invoice said not in stock. They did charge me for the part, which I cancelled. It's been 5 months and I'm still waiting for my refund. They don't answer the phone and they give you a runaround when they do. I'm NEVER buying anything from them again. I'm a military guy and I'm telling EVERYONE I know about my experience with them. They also have a NO REFUND policy and they say they give military guys a discount..good luck with that."
"Stay away from this company. I ordered an exhaust system for my Mustang. It arrived fine, but it didn't fit right when I tried to install it. I asked for an RMA and told them of my problem. I got my RMA number and sent it back to RPMOutlet on my dime. Then I get the package back about a week later saying they couldn't return it because it was installed - WELL NO KIDDING...how would I know it doesn't fit correctly???
Anyway, this company is nothing but a headache, and considering all the other terrible reviews out there, I'm sure you don't need me to tell you that. So to wrap it up....
"I bought pullys for my truck and got a empty box. This is the biggest rip off I have ever got. Yes, it was only $250.00 but thats a lot for me. signed for it from ups,and open it wow nothing lol.Thinking theres fraud here.Emailed them tons of times and they say waiting for the ups claim to go through.Still waiting so mad.2 months later. Still waiting.
"RPM Outlet is definitely a fraudulent business. Their website is as convincing as they come, but I was finally burnt by shopping online. I spend a large amount on performance parts every year, and I'm just glad I gave them a trial sale of only $659.85. I would have spent thousands more, if the first purchase had even close to o.k. Please let this be a WARNING to all who are considering doing business with them, because they will rip you off is one way or the other. Read their policies on their website and you should see a variety of ways were they can steal from you. I only wish I had read them before purchasing. The only good employee associated with their company is their webmaster. Geoff, Robert, will lie, and neither George, nor the customer service department will response to any communications. Someone should shut this place down!!!!!!! Bottom line, $659.85 on a part I didn't order nor want."
"A friend ordered parts from RPM Outlet last MAY, to be delivered to my home. All the parts arrived except for the most important part. All but one of the other parts were readily available at any car parts or discount department store. (Plugs, thermostat,. . .)
After giving them months to fix the issue, they finally said that they would refund the money, later claiming that they had. A check with the company which the OWNER of RPM stated would complete the transaction indicated that no such transaction took place
I called today; the person answering the phone claims that they went bankrupt, and that he bought the company. HOWEVER, before he told me that, when I asked for the two owners, and the manager of record (George, Vance and Mike, from the BBB complaint files) he indicated that, "they are in and out all the time." The new name is RPM Beta, at www.RPMOnline09.com .
Do as you wish, but if these guys are still around AT ALL, I won't do business there!"
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posted Jun-17-2006 
This review was modified by 
![Share](javascript:share_rating({"review_body":"they are the worst. I waited for over two months before I cancelled because they couldn\u0027t deliver after they lied over and over about it being shipped. My product cost $5057 and then they tried to charge me 5% cancellation fee of $250 when they couldn\u0027t provide the part. They suck so don\u0027t waste your time and don\u0027t get ripped off by them.","link":"http:\/\/www.resellerratings.com\/store\/RPM_Outlet\/comment\/263672#comment263672","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RPM_Outlet.jpg","store_name":"RPM Outlet","username":"matto1975","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Company charged my account the day of the order, and then proceeded to not ship it for 3 weeks despite me following up to determine a shipment date. They kept skirting the question until finally I was provided a USPS # some 24 days after I ordered the product.<br><br>The item arrived and it was the wrong kit! Follow up E-mails take a day to respond and they are allowing me to return the item but I am on the hook for shipping charges both ways for their mistake as well as taxes and duty.<br><br>Avoid this company, their beligerant attitude towards customers and their shipshod return\/exchange policies are just complete bunk, it\u0027s a surprise they have lasted as long as they have.","link":"http:\/\/www.resellerratings.com\/store\/RPM_Outlet\/comment\/266595#comment266595","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RPM_Outlet.jpg","store_name":"RPM Outlet","username":"Cowtown","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was shipped the wrong item, I promptly returned the item hoping to receive the correct one. I eventually cancelled my order because they were unable to ship it because it was not in stock. I had to wait over 2 months and send many e-mails before I successfully had my account credited for the cancelled item. <br><br>I was charged a cancellation fee even though they did not have the item in stock. <br><br>They were unable to help me by phone. All communication was done by e-mail which was very slow moving and many times my e-mails would go unanswered. ","link":"http:\/\/www.resellerratings.com\/store\/RPM_Outlet\/comment\/291273#comment291273","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RPM_Outlet.jpg","store_name":"RPM Outlet","username":"kezu","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I originally ordered two parts from this place. I didn\u0027t find out they didn\u0027t have one of the items in stock until I got half my order in the mail and the invoice said not in stock. They did charge me for the part, which I cancelled. It\u0027s been 5 months and I\u0027m still waiting for my refund. They don\u0027t answer the phone and they give you a runaround when they do. I\u0027m NEVER buying anything from them again. I\u0027m a military guy and I\u0027m telling EVERYONE I know about my experience with them. They also have a NO REFUND policy and they say they give military guys a discount..good luck with that.","link":"http:\/\/www.resellerratings.com\/store\/RPM_Outlet\/comment\/374935#comment374935","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RPM_Outlet.jpg","store_name":"RPM Outlet","username":"sidroe","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Stay away from this company. I ordered an exhaust system for my Mustang. It arrived fine, but it didn\u0027t fit right when I tried to install it. I asked for an RMA and told them of my problem. I got my RMA number and sent it back to RPMOutlet on my dime. Then I get the package back about a week later saying they couldn\u0027t return it because it was installed - WELL NO KIDDING...how would I know it doesn\u0027t fit correctly???<br><br>Anyway, this company is nothing but a headache, and considering all the other terrible reviews out there, I\u0027m sure you don\u0027t need me to tell you that. So to wrap it up....<br><br>DON\u0027T BUY FROM RPMOUTLET!!!!!!!!","link":"http:\/\/www.resellerratings.com\/store\/RPM_Outlet\/comment\/582221#comment582221","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RPM_Outlet.jpg","store_name":"RPM Outlet","username":"The Real Bingo","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company is a scam! They never shipped my merchandise and won\u0027t return my money! STAY AWAY FROM RPM Outlet!","link":"http:\/\/www.resellerratings.com\/store\/RPM_Outlet\/comment\/358958#comment358958","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RPM_Outlet.jpg","store_name":"RPM Outlet","username":"doldfield","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought pullys for my truck and got a empty box.<br>This is the biggest rip off I have ever got.<br>Yes, it was only $250.00 but thats a lot for me.<br>signed for it from ups,and open it wow nothing lol.Thinking theres fraud here.Emailed them tons of times and they say waiting for the ups claim to go through.Still waiting so mad.2 months later.<br>Still waiting.<br><br>gillette@clearwire.net<br><br>","link":"http:\/\/www.resellerratings.com\/store\/RPM_Outlet\/comment\/401737#comment401737","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RPM_Outlet.jpg","store_name":"RPM Outlet","username":"Sicktruck","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"RPM Outlet is definitely a fraudulent business. Their website is as convincing as they come, but I was finally burnt by shopping online. I spend a large amount on performance parts every year, and I\u0027m just glad I gave them a trial sale of only $659.85. I would have spent thousands more, if the first purchase had even close to o.k. Please let this be a WARNING to all who are considering doing business with them, because they will rip you off is one way or the other. Read their policies on their website and you should see a variety of ways were they can steal from you. I only wish I had read them before purchasing. The only good employee associated with their company is their webmaster.<br>Geoff, Robert, will lie, and neither George, nor the customer service department will response to any communications. Someone should shut this place down!!!!!!!<br>Bottom line, $659.85 on a part I didn\u0027t order nor want.","link":"http:\/\/www.resellerratings.com\/store\/RPM_Outlet\/comment\/346306#comment346306","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RPM_Outlet.jpg","store_name":"RPM Outlet","username":"blacksunshine","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A friend ordered parts from RPM Outlet last MAY, to be delivered to my home. All the parts arrived except for the most important part. All but one of the other parts were readily available at any car parts or discount department store. (Plugs, thermostat,. . .)<br><br>After giving them months to fix the issue, they finally said that they would refund the money, later claiming that they had. A check with the company which the OWNER of RPM stated would complete the transaction indicated that no such transaction took place<br><br>I called today; the person answering the phone claims that they went bankrupt, and that he bought the company. HOWEVER, before he told me that, when I asked for the two owners, and the manager of record (George, Vance and Mike, from the BBB complaint files) he indicated that, \u0022they are in and out all the time.\u0022 The new name is RPM Beta, at www.RPMOnline09.com .<br><br>Do as you wish, but if these guys are still around AT ALL, I won\u0027t do business there!","link":"http:\/\/www.resellerratings.com\/store\/RPM_Outlet\/comment\/713648#comment713648","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/RPM_Outlet.jpg","store_name":"RPM Outlet","username":"HowardBeale","rating":"1"}, "single");){kind=link}
"Here are the facts about RPM Outlet:
1. You cannot trust their online ordering process. It is outsourced and is completely unreliable. They completely "lost" my order the first time, including credit card information and home address. I know this because I received a confirmation email for my order, yet they could not find it a week later after the order didn't come. You are putting yourself at risk for credit card fraud and identity theft by ordering on their website.
2. Their customer service is horrible. Expect two days or longer before hearing back from them. Also expect them to lie to your face to protect themselves.
3. They are only out to make money. What other company charges a 5% cancellation fee when the order is cancelled before it ships? There are NO RETURNS allowed on UNOPENED items, which is absolutely ridiculous considering the liberal return policy of most major online auto parts stores.
4. They do not care about their customers. Their policies are designed to maximize their profit and the customer is the least of their concerns. It is not posted during the online order process that there are NO RETURNS, nor is it told verbally when you order over the phone.
RPMOutlet may have a pretty website and reasonable prices, but don’t be fooled. They do not function as a legitimate business should, and cannot be trusted. Do yourself a favor, and go to a reputable retailer. I wish I had.
"