5/5

posted Jul-23-2006

"Order exectued promptly and professionally, arrived exactly when promised and in excellent technical condition. Had minor technical difficulties, as I chose to install my own copy of Windows XP and all the drivers, got quick and professional help by email (my preferred method)."

This review was modified by gregko on July 23 2006 11:14:57 AM

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5/5

posted Sep-26-2007

"Before I ordered I called and asked about an option that I didn't see on the website. the rep updated the site for me so that I could get the option I wanted. after I completed my order it arrived in a timely manner and everything looked good. I (being obsessive compulsive) re-installed the OS so that I could set things up exactly as I wanted. when I was trying to reload the drivers, the graphics driver would not work. I called RK and they told me that the driver had not been released to the public yet, but they would email a link so I could reload it. the system works great and runs perfectly now. I'm very pleased with the prompt service and the fact that, even though what I did was completely unnecessary, the RK rep was completely polite and helpful. I will definitely buy from them again next time I'm in the market for a laptop."

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5/5

posted Mar-10-2009

"I pretty pleased with ordering from RK computers. When I sent the wrong type of payment to Rob, he personally called me and told me about the situation. Most people could have taken advantage of that situation by charging extra for resubmitting the correct form of payment, but thankfully, RK computers didn't.

I would like to mention that I also like how quickly my questions were answered through email before I bought the laptop.

As for the laptop itself, it is professionally packaged and the item arrived extremely quick even though I used standard shipping. The laptop seems to be well build as well.

I recommend RK computers to people who are searching for a new laptop. Do not be afraid to order from a small company that is relatively unknown, especially if you're looking for in depth customization options."

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5/5

posted Oct-15-2011

"Before I purchased the notebook, I emailed RK Computers with some questions. Rob responded to me within 30 minutes and was very informative and answered each and every question. Overall, the pricing is competitive, they offer barebone notebooks and the customer service is excellent. Would definitely recommend RK Computers to my friends & family!"

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1/5

posted Apr-07-2007

"I ordered a new MSI 171544 notebook from RK. Since I am an advanced user and didn't want any "extra" programs, I bought my own XP pro cd and installed it myself. I immediately had a problem with the computer starting up by itself. I contacted Rob at RK and his response was that it was my problem since I installed the o.s. myself. He tried to blame it on Winfax, which has worked fine on every other notebook I have. Every night after midnight, the notebook would start by itself, whether it was in standby or completely turned off. I spent 2 hours on the phone with a very nice Microsoft tech, at no charge, and they said they really thought it was the bios. After I contacted RK again, they finally researched the bios they had sent me and found out it was the wrong version; the correct version was dated prior to my order and had not been put in the notebook as it should have been. My computer is critical for work, and I was not pleased about this. Subsequently I have found out that what I had hoped were generic components that would easily install are not. I'm now having problems with Realtek driver conflicting with the latest security update from Microsoft. I was not happy with the response I got from RK, which was basically fix it yourself, without even considering it might be their fault, and although I should have received an "I'm sorry, it was our fault", I didn't. I won't be buying MSI or dealing with RK again."

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5/5

posted Jul-08-2008

"I was very pleased with the product I received. I ordered a Sager NP5793 and it's performance is top notch, it really did the job that I wanted of replacing my current desktop, while providing me with cutting edge hardware and performance. After ordering the notebook on the 18th of June, I had to send a money order becuase the ammount was over my check card limit. After receiving the money order, the notebook took a few days to produce, unfortunately it was finished on a Friday so I had to wait a weekend. The notebook shipped on Monday and I had it my hot little hands by Tuesday thanks to Next Day Air (this was overkill becuase I found out that they were really only one state away). After receiving the notebook I played some UT3 it just tore right through it. This computer is like a portable powerhouse, even with an 8800 GTX and a Core 2 Duo (2.6 Ghz) running, this thing runs cooler (and quieter) than my desktop ever could. Turst me, compared to my desktop this thing is like silent. With the hardware that this notebook is packing and it's overall build quality, I trust this computer will bring mne plenty of performance and pleasure for years to come. I have dealt with a local reseller in the past to provide me with my current desktop and laptop, and they just did not give me a product that was worth the money I paid. However, with RK Computers, my faith in resellers has been restored. These guys have truly provided me with a product that was worth the money, and it was actually built correctly according to my specifications. I would highly recommend to RK Computers to anyone looking to pruchase a new high quality notebook, and wants to actually get what they pay for."

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5/5

posted Aug-13-2010

"Rob was awesome. I will always buy my future laptops from RK computers. I love my MSI GX740 -235US. It is the ultimate gaming machine. No overheating GSOD or BSOD like the Asus from Bestbuy. Service from RK was twice better than ExoticPC who took a whole week just to call me back. Rob was true to his word about delivery time and build time. Glad I went with RK...
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5/5

posted Jun-09-2006

"I orderd an MS-1036 bare unit from RK Computers and I have been very happy with it. RK compters had been very helpful when I had a bad dvd burner(wouldn't read some CDs), I thought they would make me jump through hoopes and wait on hold, but they offerd to RMA it on my on my first email. Thier customer support is very fast, I sent them an email and they answerd back in 30min. I would definitely buy from them again."

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5/5

posted Aug-07-2007

"I had a couple of presales questions and called their number listed on their site. First time i called i actually spoke with a human being that answered my questions!!! Service and shipping was prompt. The price was incredible!!! Product was just as advertised. The only cons were some buggy components on the laptop. But they were smalled hardware related problems. Very good experience. Have recommended this seller to several friends already. "

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5/5

posted Dec-15-2008

"I must say I am very impressed so far with RK Computers. I previously placed an order with another reseller and after waiting for more than 2 weeks, I canceled my order with them. I was getting the run around on why my order was delayed and what not.

So I then placed an order with RK Computers on 12-12-2008 and asked them if they can rush the order for me. It shipped on 12-15-2008 and should be here on 12-19-2008. Unbelievable service so far.

I have yet to receive my notebook, but I am sure it will be exactly how I ordered it. RK computer's will be my first choice the next time I am in the market for a new notebook.

Also, RK Computers had the lowest price I have seen from any other resellers. Low prices and great service, you cannot beat that.

Update: Received my laptop on the 18th. 6 days after placing the order. I was a little worried that since it was installed and shipped out so fast that the notebook might not be up to par.

I have absolutely no problems with the laptop at all and it runs everything beautifully. Thanks again RK Computers."

This review was modified by hoang557 on December 25 2008 04:25:40 PM

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