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RatingsRating
Store InformationStore Info
Full Rating Profile
  • R1Concepts.com R1Concepts.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 520 E. Jamie Ave.La Habra,Ca
    • Contact: sales@r1concepts.com
    • Phone: 714-777-2323
    • Customer Support: 888-712-6623
    • Business Hours: 9:00am - 6:00pm Monday-Friday PST Closed - Saturday & Sunday
    • Fax: 714.870.6163

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.07/10 6.07/10
    Chance of future purchase: Rating 5.71/10 5.71/10
    Shipping & packaging: Rating 6.07/10 6.07/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 3.33/10 3.33/10

983 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"Ordered online. Quick, easy enough. Quick delivery. Looks and works great. "


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Verified Customer
Rating 4/10
2/5

"The gold ziNC plating was poorly done"


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Verified Customer
Rating 10/10
5/5

"The product itself is fantastic, and customer service clearly has my back. I didn't get a brake sensor as I should have, and I called. I wasn't asking for a replacement but just mentioning that I didn't get one got the person who helped me to say, "Oh well lets fix that and I'll send one your way. What's your address?" Amazing. Couldn't be happier to do business with them and will undeniably do it again."


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Verified Customer
Rating 10/10
5/5

"order was processed quickly shipped fast.
I put the rotors on just in time for vacation.
"


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Verified Customer
Rating 2/10
1/5

"Still have not received my order, very dissatisfied. They don't provide tracking, customer service doesn't answer, how are they in business I don't know. Will never shop here again, partsgeek is a thousand times better."


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Verified Customer
Rating 8/10
4/5

"Great selection and prices but shipping never got updated on the website and it took a few days for my order to ship,"


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Verified Customer
Rating 10/10
5/5

"Working with Peace was awesome, he was incredibly helpful."


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Verified Customer
Rating 10/10
5/5

"I am very happy with the pads & rotors they work great and the price was great"


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Verified Customer
Rating 6/10
3/5

"The delivery time did not meet my needs at the time but everyone I spoke with was courteous and knowledgeable."


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Verified Customer
Rating 10/10
5/5

"I have ordered from R1Concepts before and they have always been super helpful with great service offering an excellent product."


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Verified Customer
Rating 2/10
1/5

"Customer service staff do not listen and have awful follow through.

I asked them a week before to cancel the order and refund my money, and instead of following my wishes they sent the order that I wanted cancelled and kept my money.

Now I have to waste my time to go to the post office and resend the order I didn't want/cancelled back to the assholes.

Shitty service, shitty follow thru, god awful experience.

Would I recommend them to someone else. Hell no!
"


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Verified Customer
Rating 10/10
5/5

"Honestly, this was the best online shopping experience I have had. I ordered my brakes, and they were at my door in 2 days. However the order got messed up, and they didn't send my brake pads. I called em, and they shipped em out that same day! Very very happy with this company!!!"


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Verified Customer
Rating 10/10
5/5

" I am happy for the brake kit I bought from them. i definitely get one for my other car. Thx R1 concept !
"


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Verified Customer
Rating 10/10
5/5

"Easy install, felt immediate difference in response to breaking, and best of all no squeaking."


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Verified Customer
Rating 10/10
5/5

"Fast shipping and a great price. Repeat customer, A+"


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