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Stores > R1Concepts.com
  • R1Concepts.com R1Concepts.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      90703
    •  
    • BUSINESS HOURS
      8:00am - 6:00pm Monday-Friday PST Closed - Saturday & Sunday
      GENERAL PHONE
      714-777-2323
      FAX
      562-623-0888
    • SUPPORT EMAIL
      sales@r1concepts.com
      SUPPORT PHONE
      888-712-6623

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.13/10 9.13/10
    Chance of future purchase: Rating 9.42/10 9.42/10
    Shipping & packaging: 0.00/10
    Customer service: Rating 9.47/10 9.47/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review R1Concepts.com by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-07-23

Good place to buy brakes parts

"overall good. Easy to find parts"


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Verified Customer
Rating 8/10
4/5
2017-07-21

Service

"Don't know yet. Let you know after I receive the order and install the parts."


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Verified Customer
Rating 10/10
5/5
2017-07-20

\Very Helpful and Informative.

"Excellent customer service, but does charge return shipping if incorrect part."

Rep reply posted Jul-21-2017

A rep from R1Concepts.com, R1Concepts, has responded

“Thank you for your purchase and business. It was our pleasure to help. ”


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Verified Customer
Rating 10/10
5/5
2017-07-17

"Web site easy to use. Nice product for the price."

Rep reply posted Jul-19-2017

A rep from R1Concepts.com, R1Concepts, has responded

“Thank you very much for your purchase and business!”


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Verified Customer
Rating 10/10
5/5
2017-07-16

"the website is very easy to navigate and the prices are great. "

Rep reply posted Jul-19-2017

A rep from R1Concepts.com, R1Concepts, has responded

“Thank you for your purchase and business! We appreciate you taking the time to share your experience. ”


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Verified Customer
Rating 10/10
5/5
2017-07-11

"Easy to use site. Great sale, cant wait to recieve products"

Rep reply posted Jul-13-2017

A rep from R1Concepts.com, R1Concepts, has responded

“Great to hear the process was smooth for you Michael. Order is on it's way, if any questions arise, don't hesitate to contact us directly!”


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Verified Customer
Rating 10/10
5/5
2017-07-11

A+ on service and price

"excellent LiveChat service and great prices!"

Rep reply posted Jul-13-2017

A rep from R1Concepts.com, R1Concepts, has responded

“We appreciate your kind words Todd. All praise goes to our expert team working hard to over-perform. ”


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Verified Customer
Rating 10/10
5/5
2017-07-10

Awesome products

"Good information on products. "

Rep reply posted Jul-11-2017

A rep from R1Concepts.com, R1Concepts, has responded

“Thank you for your purchase Randy. If any questions should arise upon receipt of the package(s), do not hesitate to contact us directly. Fitment should be accurate for a 350Z w/ Standard Brakes only. ”


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Verified Customer
Rating 10/10
5/5
2017-07-10

Easy Navigation

"Moving through the site and finding products that fit my car was nice and easy. Adding to cart and checking out was a breeze as well. My only concern will be fitment of parts once they arrive, I have faith in R1 that they have sent me the proper parts. But I won't know until they arrive and I have the chance to do the work."

Rep reply posted Jul-11-2017

A rep from R1Concepts.com, R1Concepts, has responded

“Thank you for the kind words Zachery. We deeply appreciate your feedback. We triple checked fitment and the kit is a great match for 2013 Subaru Impreza non-WRX models. If any questions should arise upon receipt of the package(s), do not hesitate to contact us directly.”


Rating 6/10
3/5
2017-07-07

Inadequate communication, no notification of out-of-stock and late shipments

"I ordered 2 sets of brake pads and 2 sets of hardware on 6/25/2017. The first pads were drop shipped from the first vendor, and R1 did nothing to fulfill the remainder of the order until I called on 6/30 to check on status. After my call, they initiated the remainder of the order. As of 7/7, I still have not received the remainder. Calling support on 7/7 indicates I may receive the second set of pads by 7/11, and the hardware sets on 7/12 or 7/13. And during this call, customer support also informed me the hardware has been out of stock all along, but I was never informed of this?? I have little confidence I will receive my hardware shipment next week.

Is almost 3 weeks to receive a shipment acceptable R1??? Especially when I received no notification of the delays from you??

Update 7/12: R1 customer support contacted me twice today via phone to assure 1) I have received both orders of brake pads (I have now as of 7/11), 2) I have received all of my order (I still have not received the 2 sets of brake hardware), and 3) to offer me a full refund on my order due to the missed shipments and poor communication. They are also sending me the hardware now. I guess that's as good as customer service can be at this point.

I'm still disappointed to have gone through this experience, but I guess R1 is trying their best to clean up the mess created by the transition to their new web site. I hope they are successful since it seems many others are happy with their products and services. (Until this stabilizes, I suggest ordering by phone only and not through the website.)

Upping my review score based on these latest interactions from 1 star to 3 stars.
"

Rep reply posted Jul-11-2017

A rep from R1Concepts.com, R1Concepts, has responded

“Douglas, we do sincerely apologize about the inconvenience. Our re-designed website is still undergoing slight flaw, as all new systems do. Upon receiving word of your concern, we verified and acted immediately. We sent out the tracking number for the 2nd set of pads and have reported this order to our website engineers. Please contact us immediately if there is anything else we can do for you.”


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Verified Customer
Rating 10/10
5/5
2017-07-05

Great Products

"Ive used there brakes on several of my vehicles and haven't been disappointed yet!!"

Rep reply posted Jul-05-2017

A rep from R1Concepts.com, R1Concepts, has responded

“Welcome back! Thank you for the business and support!”


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Verified Customer
Rating 10/10
5/5
2017-07-04

"It was easy order experience and good price."

Rep reply posted Jul-05-2017

A rep from R1Concepts.com, R1Concepts, has responded

“Thank you for your purchase. ”


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Verified Customer
Rating 8/10
4/5
2017-07-04

"Website needs work. Every time you apply a coupon or buy an additional product it clears the name and address. "

Rep reply posted Jul-05-2017

A rep from R1Concepts.com, R1Concepts, has responded

“Thank you for letting us know of the issue you encounter with the website. ”


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Verified Customer
Rating 10/10
5/5
2017-06-30

"Great customer service, and great products!"

Rep reply posted Jul-05-2017

A rep from R1Concepts.com, R1Concepts, has responded

“Thank you. It was our pleasure to help. ”


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Verified Customer
Rating 10/10
5/5
2017-06-29

Well organized, informative site

"Awesome site making it easy to know I was getting the right parts for my older model car. "

Rep reply posted Jul-05-2017

A rep from R1Concepts.com, R1Concepts, has responded

“Thank you for your purchase and business! Thank you for sharing your experience. ”


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