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RatingsRating
Store InformationStore Info
Full Rating Profile
  • R1Concepts.com R1Concepts.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 520 E. Jamie Ave.La Habra,Ca
    • Contact: sales@r1concepts.com
    • Phone: 714-777-2323
    • Customer Support: 888-712-6623
    • Business Hours: 9:00am - 6:00pm Monday-Friday PST Closed - Saturday & Sunday
    • Fax: 714.870.6163

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.25/10 6.25/10
    Chance of future purchase: Rating 7.50/10 7.50/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 6.67/10 6.67/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

852 Customer Reviews

No Avatar

Verified Customer
Rating 2/10
1/5

"We ordered the brakes and rotors several weeks ago. I just received an e-mail stating the first time they damaged the rotors, then they made them to the wrong tolerance and did not know when they would get back to them. They are going to refund us our money. So we waited all of this time, now I need to go somewhere else! What great service "


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Verified Customer
Rating 10/10
5/5

"2005 Subaru Legacy gt, got the pads and rotors eline package. Very pleased"


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Verified Customer
Rating 10/10
5/5

"I had a very good overall experience with R1 concepts!!"


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Verified Customer
Rating 10/10
5/5

"Great service, exactly what i wanted, on time."


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Verified Customer
Rating 4/10
2/5

"I ordered brakes on Sunday, June 14th. They billed me the full amount on June 15th and today is the 29th and I've yet to get anything in the mail. Their website says they ship brake parts within 24-48 hours, and that in the lower 48 states I should expect them to arrive in 1-5 business days. That was more than 10 days ago."


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Verified Customer
Rating 10/10
5/5

"Order was filled promptly and efficiently."


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Verified Customer
Rating 10/10
5/5

"Brakes are great and great price "


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Verified Customer
Rating 2/10
1/5

"On their website it clearly states "orders ship with in 24-48 hours". This was not the case. Placed an order on sunday knowing it wouldn't process till monday. I waited till the end of the business day on Wednesday before I called to see if there was a processing problem. I was told that my order was in "quality control" and should ship the next day. Not so. I called again on Friday and was told the same thing. Frustrated with the run around, I canceled my order. They might have the best products on the market but I'll never know because they never shipped my order. IMO there is a big difference between promising 24-48 hours and waiting 120-168 hours before shipping my order. Horrible service."


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Verified Customer
Rating 6/10
3/5

"Parts were great and for a great price. Took a long time to get them though."


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Verified Customer
Rating 10/10
5/5

"Very high quality brake rotors. Will definitely order a set for my car's next brake change."


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Verified Customer
Rating 10/10
5/5

"Recommended by a friend who is an avid mechanic. Vehicle is performing well with the new parts, and the shipment was received promptly."


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Verified Customer
Rating 10/10
5/5

"I have, quite literally, used every well known on line seller of auto parts but this on is the best."


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Verified Customer
Rating 2/10
1/5

"slow shipping, hard to get into contact with. not tracking number no verification, you just put into the darkness praying your money wasn't stolen and a package actually arrives soon. not coming back to buy here."


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Verified Customer
Rating 10/10
5/5

"Perfect fit and high quality!"


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Verified Customer
Rating 10/10
5/5

"Very professional and good service. High quality products. Love my slotted and drilled premeir rotors"


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