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  • R1Concepts.com R1Concepts.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 520 E. Jamie Ave.La Habra,Ca
    • Contact: sales@r1concepts.com
    • Phone: 714-777-2323
    • Customer Support: 888-712-6623
    • Business Hours: 9:00am - 6:00pm Monday-Friday PST Closed - Saturday & Sunday
    • Fax: 714.870.6163

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.25/10 8.25/10
    Chance of future purchase: Rating 8.33/10 8.33/10
    Shipping & packaging: Rating 8.06/10 8.06/10
    Customer service: Rating 8.33/10 8.33/10
    Return/Replacement policy: Rating 7.08/10 7.08/10

1,210 Customer Reviews

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Verified Customer
Rating 10/10
5/5
2016-09-28

Great quality and fast delivery.

"Very satisfied with the quality, workmanship, and expertise of R1. Will continue to do business with them."


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Verified Customer
Rating 10/10
5/5
2016-09-28

"Price was good--shipped in a reasonable time."


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Verified Customer
Rating 8/10
4/5
2016-09-27

Fast shipping!

"Haven't gotten a chance to try the product yet, but the turnaround time was fast!"


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Verified Customer
Rating 10/10
5/5
2016-09-26

Good and quick !

"Parts i ordered fitted perfectly my car. Everything works great. I like it. "


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Verified Customer
Rating 10/10
5/5
2016-09-25

Absolutely hold up to their name

"Best brakes I've ever bought! Already know I will return for my next set! "


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Verified Customer
Rating 4/10
2/5
2016-09-25

Noisy brakes after new pads and rotors

" I have recently had new brake pads and rotors installed from R1Concepts.com, but my SUV is experiencing a squeal and vibration while breaking suddenly.

I had before from R1Concept.com the drilled/slotted rotors with ceramic pads and it works perfect for years

I'm very unhappy

Rgs

AR
"


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Verified Customer
Rating 10/10
5/5
2016-09-25

Fast fast fast!

"I ordered everything over the weekend on a Sunday and first thing Monday morning I had already received the shipping information! They were quick to finishing up my transaction. I definitely recommend! "


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Verified Customer
Rating 10/10
5/5
2016-09-22

Awesome customer service

"Received my rotors fast and as described, brake pads did not get delivered, I called to see what happened and was informed Hawk ships direct from there warehouse and was quickly given a tracking number and received my pads within two days from the call. Thank you guys! Will be doimg business again.."


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Verified Customer
Rating 10/10
5/5
2016-09-21

"Great staff, whom find exactly what you asked for along with answering any questions. Had great feedback on the product as well."


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Verified Customer
Rating 8/10
4/5
2016-09-21

Issue resolved.

"UPDATE: A manager named Joe Dang contacted me in regards to this issue and promptly issued my refund. He seemed very nice and accommodating and was sincerely apologetic. It shows that at least somebody truly values Customer Service.

The reason I decided to buy brake parts from R1 Concept was because it was highly recommended by friends/coworkers that are car enthusiast as an alternative for affordable/reliable brake parts company. Even though my first experience with them didn't go smoothly, I'm at least confident that someone's got your back to resolve an issue. 3.5/5 fair rating

Don't ever purchase anything from this company. Very unprofessional to begin with. Doesn't deliver as promised. Placed an order by mistake and contacted them right away and was told they'd cancel my order and refund me the money. 14 days past and still no refunds and I've contacted them 3 more times about it. Their 1st excuse was the guy in charge of financial department was "sick" the past week and was unable to process the refund. This was my very first attempt at dealing with this company and I'm relieved to say it's the last.
"

This review was modified by melvster87 on September 23 2016 08:37:08 AM

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Verified Customer
Rating 8/10
4/5
2016-09-20

Okay communication

"About 3 days after ordering I did not see a tracking number. I called and was told what the entire process was for cross drilled rotors and that it took several days to complete. Okay I'm fine with that but the Web site should have a FAQ about the process, as my rotors said in stock when I ordered, not we have to make them but the blanks are in stock. "

This review was modified by stevengrxengine on September 20 2016 04:33:37 PM

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Verified Customer
Rating 10/10
5/5
2016-09-20

Outstanding Quality

"R1 Concepts has done it again! I put their brakes on all of our cars. In the case of my 2nd Gen TSX, R1 Concepts Brakes are better quality than the OEM. The OEMs start rusting after a few miles and really did not have the braking power that I would have expected from the Acura folks. Much Happier with the look and performance of the R1 Concept. Latest add was drum brakes for my 2002 Toyota 4Runner. Definitely beats what you get from the auto stores for quality and yet cheaper than the OEM with great performance. Extremely pleased and will keep ordering from R1 Concepts"


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Verified Customer
Rating 10/10
5/5
2016-09-20

R1 Concepts Always Delivers!

"I continue to tell all of my friends about R1 Concepts. Keep up the good work!"


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Verified Customer
Rating 10/10
5/5
2016-09-20

GREAT CUSTOMER SERVICE !!!!!!!!!

"As with all my purchases with R1 Concepts, very good customer service and very helpful on finding the right part for a good price. Jack was excellent with his help. Fast shipping and no damage to the product."


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Verified Customer
Rating 10/10
5/5
2016-09-20

best stop for brake parts!!

"fantastic service and products. I have bought slotted and drilled rotors and pads for a couple cars now. RI will be the only place I buy. they are great quality and the price was right! Thanks "


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