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RatingsRating
Store InformationStore Info
Full Rating Profile
  • R1Concepts.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 520 E. Jamie Ave.La Habra,Ca
    • Contact: sales@r1concepts.com
    • Phone: 714-777-2323
    • Customer Support: 888-712-6623
    • Business Hours: 9:00am - 6:00pm Monday-Friday PST Closed - Saturday & Sunday
    • Fax: 714.870.6163

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.07/10 6.07/10
    Chance of future purchase: Rating 5.71/10 5.71/10
    Shipping & packaging: Rating 6.07/10 6.07/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 3.33/10 3.33/10

987 Customer Reviews

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Verified Customer
Rating 10/10
5/5

"Delivery was quick and the product was of excellent quality. I would certainly recommend them. "


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Verified Customer
Rating 10/10
5/5

"Great product, fast shipping, and super friendly customer service! "


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Verified Customer
Rating 2/10
1/5

"R1 Concepts advertised complete brake sets, new rotors and loaded calipers for my car. After taking my money and promising shipping the same week, R1 could not deliver. R1 never called with any status. After two weeks I called R1 and asked R1 to expedite my order. I called R1 a second time to follow up. Carlos at R1 called back and offered a refund for part or all of the order. I asked for a full refund. Still waiting..."


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Verified Customer
Rating 4/10
2/5

"Purchased premium front and rear drilled and slotted rotors with brake pad kit for 2013 Kia Rio, and everything was great - except the rear brake pads were missing, So in the middle of installation I had to send my wife to local auto parts to buy rear pads, which kind of shot any savings I though I would get by buying everything together. I left a message with customer service, not sure how they will respond. Brake parts were dropped off at my house when I was not home so I did not check the packages until a few days later when I installed them. I may change my rating depending how they respond to missing parts."


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Verified Customer
Rating 10/10
5/5

"Ordered online. Quick, easy enough. Quick delivery. Looks and works great. "


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Verified Customer
Rating 4/10
2/5

"The gold ziNC plating was poorly done"


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Verified Customer
Rating 10/10
5/5

"The product itself is fantastic, and customer service clearly has my back. I didn't get a brake sensor as I should have, and I called. I wasn't asking for a replacement but just mentioning that I didn't get one got the person who helped me to say, "Oh well lets fix that and I'll send one your way. What's your address?" Amazing. Couldn't be happier to do business with them and will undeniably do it again."


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Verified Customer
Rating 10/10
5/5

"order was processed quickly shipped fast.
I put the rotors on just in time for vacation.
"


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Verified Customer
Rating 2/10
1/5

"Still have not received my order, very dissatisfied. They don't provide tracking, customer service doesn't answer, how are they in business I don't know. Will never shop here again, partsgeek is a thousand times better."


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Verified Customer
Rating 8/10
4/5

"Great selection and prices but shipping never got updated on the website and it took a few days for my order to ship,"


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Verified Customer
Rating 10/10
5/5

"Working with Peace was awesome, he was incredibly helpful."


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Verified Customer
Rating 10/10
5/5

"I am very happy with the pads & rotors they work great and the price was great"


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Verified Customer
Rating 6/10
3/5

"The delivery time did not meet my needs at the time but everyone I spoke with was courteous and knowledgeable."


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Verified Customer
Rating 10/10
5/5

"I have ordered from R1Concepts before and they have always been super helpful with great service offering an excellent product."


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Verified Customer
Rating 2/10
1/5

"Customer service staff do not listen and have awful follow through.

I asked them a week before to cancel the order and refund my money, and instead of following my wishes they sent the order that I wanted cancelled and kept my money.

Now I have to waste my time to go to the post office and resend the order I didn't want/cancelled back to the assholes.

Shitty service, shitty follow thru, god awful experience.

Would I recommend them to someone else. Hell no!
"


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