We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • R1Concepts.com R1Concepts.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 520 E. Jamie Ave.La Habra,Ca
    • Contact: sales@r1concepts.com
    • Phone: 714-777-2323
    • Customer Support: 888-712-6623
    • Business Hours: 9:00am - 6:00pm Monday-Friday PST Closed - Saturday & Sunday
    • Fax: 714.870.6163

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.07/10 6.07/10
    Chance of future purchase: Rating 5.71/10 5.71/10
    Shipping & packaging: Rating 6.07/10 6.07/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 3.33/10 3.33/10

926 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-29

"very good tech support on choosing the right brake kit for my car."


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-29

"Fast Shipping, helpful guys, great products, will be back! Thanks"


No Avatar

Verified Customer
Rating 4/10
2/5
2015-07-28

"The wrong rotors were sent,they were not sent on the day I was told , one of the brake shoes was not drilled."


No Avatar

Verified Customer
Rating 4/10
2/5
2015-07-27

"I ordered brake rotors. That I thought were pairs. When they arrived they were not a pair but single. My mistake for not researching better. When I called to fix the problem, the phone system would send me in circles then hang up on me. After 3 days of calling I finally get a hold of a real person. Big surprise she has no clue how to help, take a simple order or steer me to someone who can help. Bad business in my opinion."


No Avatar

Verified Customer
Rating 8/10
4/5
2015-07-27

"I have to contact them directly as I thought I was getting the gold rotors. Maybe not available for my car but never received a phone call or email as to the discrepancy. Their packaging was a little to be desired, packed loosely and could have used a sturdier box, with the weight of the items they made holes in the box. "


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"R1 Concepts always comes thru. Thanks again!"


No Avatar

Verified Customer
Rating 2/10
1/5
2015-07-27

"I have bought and have directed 3 others in the past to buy from you. This is the fifth set that I have installed on different vehicles. First off I wasted several days waiting for a reply. Then when he did reply he responded with he knew what I needed. Great, but that's not an answer. While waiting for that great answer I contacted a different person. They were very nice but quoted me the wrong parts. I figured it out on my own and wrote a long comment on the comment section of my order. I asked for someone to contact me to confirm that my order was right and was this the best pads for quiet service. I don't care how fast they wear JUST QUIET. No one contacted me and now I am driving my wife's car until this loud squealing stops. And yes I thought the calipers were sticking a bit so I took every thing off again and changed them. $150 for the calipers and hours of my time. Still squealing. Oh here is a tip. You should suggest selling the hardware kit to your customers. I was under the impression the rotor pad set came with hardware. Nine days of squealing so far. A couple more days and I will go to auto zone."


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"Everything in order. Quick delivery. Very Nice, thank you!"


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"Thank you my new brakes are great!"


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"Good price, free shipping, and it fit perfectly. "


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"I called to be sure I was ordering the correct parts and got great advice adn help. I put the new pads on this weekend and everything fit great!"


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"Easy to order parts. Quick delevery time. Quality parts."


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-27

"Very good quality of goods!
Shipping also fast and carefull! "


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-26

"Quick fast cheap and easy. And I'm not talking about my date!"


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-26

"Received exactly what I ordered in a timely manner. Great price. "


Ratings Calculation Change


Share R1Concepts.com's store rating

R1Concepts.com is a Merchant Member! Learn more

R1Concepts.com is a merchant member
R1Concepts.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,713 merchant members.