Computer Hardware & Software
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"This company sucks. They use deceptive sales tactics to get your business and then all of the lies come out. I will never use them again and I hope that they go out of business for the way they lie to customers."
"Horrible. I placed an order on May 6. The first email, "Updated ship date," from Quill on May 7 said, my shipping was delayed and would be shipped on May 21. Waited. The second email on May 8 said, it would be shipped on May 22. Waited. The third email came on May 22 and said, it would be shipped on June 5. Today, I received another email saying, it would be shipped on June 19. What is all about? The item I ordered is now being sold on Quill's website. I've never experienced this with any other seller around the world! The most terrible on-line seller not only in the U.S. but also in the world! Waiting for a memory card for a month and a half? C'mmon... "
"Ordered two small items Monday night with free shipping. Received the first on Wednesday and the second on Thursday! One small issue: the order confirmation said I would get 1 shipment, so when the first arrived I thought they had forgotten the other item.Also, I ordered a 5-pack of one item but they accidentally sent me a box of five 5-packs; I e-mailed to ask and after a few days they replied that I could keep or donate the extras."
"I bought an HP printer from Quill.com and received the printer within 2 days. The problem was they sent me the wrong printer. I received a Canon printer which didn't have the features on it that I was needing in a printer. When I contacted the company, they admitted to making a mistake and said they would replace the printer they sent me with the or correct one. The problem I had was, they charged me for the first printer, plus now they're charging me for a second printer, and when I called and asked why I was being charged again they said that anything that leaves their warehouse must have a charge associated with it. I asked about a credit on the incorrect printer and was told that I should see that within 5-7 days. I'm not happy with this procedure. They made the mistake, not me! I even offered to take the printer to their local warehouse and exchange it for the correct one, but they informed me that wasn't allowed. I had a printing job I needed this printer for, but now I'll have to pay to have that job done elsewhere. I am not very happy! I will pay the extra $60.00 I saved next time and buy my product from a physical store I can walk into. "
"Superfast! I ordered Quicken software. Quill had it a a super low price with FREE delivery. It arrived super fast. I am extremely pleased with this merchant. "
"I ordered a set of Quill brand folders and Avery labels. During check out, it did say that they would be delivered in two separate orders, but both were free shipping. I received an email a day after placing my order stating that one of the items had a change in the estimated delivery date. The date had only been moved back by one day. When I received the labels, the envelope it came in was a little crushed on the sides, but not in an unacceptable condition. The box of folders came in a well packaged box. The Quill brand folders were exactly what I had expected."
"Amazingly fast shipping, and free (on a $2 item, nonetheless.) It took less than 24 hours for my product to be delivered. Price was good too, but I'm guessing it was one-time pricing, if not a mistake. "
"placed the order on 6/15 - customer service keeps saying that its released. Now saying tracking with UPS for 7/31 delivery which is some 25days out. How can UPS take 25days? No where they say backordered. Sucks... smells like scam imho."
"Great service and superfast shipping. Love the free gifts with orders, too. I recently had a chance to call their customer service and my issue was resolved quickly and efficiently. (I needed a price adjustment because an item I purchased went on sale - they cheerfully issued a credit) A+"
"Not happy. Last I order I placed, they cancelled one item saying it was discontinued (post it notes!). I believe pricing was too good and they didn't have many at that cheap price. They also advertised a great deal on copy paper. When I placed the order, I got a pop up stating I needed to spend $175 minimum in order to receive special price. I think they seem a bit sneaky."
"items still not received, continuous emails saying delayed and then order cancelled and had to replace order. abysmal. will never use these guys again."
"I order from Quill all the time and have for about 8 years. Always fast shipping and never any billing issues. The prices are great. I have to wonder why there is a concerted effort to move business away from Quill? If other stores are losing business then lower your prices to compete. I will continue to send Quill 95% of my business due to the great service and prices."
"******RIPPED OFF ON SALES TAX*******I purchased an item and was charged a certain amount, and was emailed the receipt. 2 days later they email me an invoice for a different (higher) amount. I checked my bank account, sure enough, charged me the higher amount. The sales tax charged was 9%, my rate is 6.85%. I emailed them asking for an adjustment. Not only did they never respond to my request, they also illegally charged me more than I authorized. This company is a subsidiary of Staples. Last time I ever purchase ANYTHING from these crooks. And I suggest you do the same!"
"Found a really good deal on Quill.com. The reseller ratings here scared me, but I still placed the order using my Discover card. I'm glad to say everything went very smoothly. Items arrived on time, coupons were accepted and applied correctly, and everything went as well as it possibly could. Based on my experience, I would definitely shop there again."
"I just purchased a 23" HD computer monitor from Quill.com and have to say I am super impressed and had no issues whatsoever. I got a KILLER deal on the monitor and had a coupon code for free cookies, too! The order processing and shipping were incredibly fast and the transaction could not have gone any smoother. For those of you flummoxed with all the bad ratings here, I would suggest searching "Quill.com reviews" on Google or going to BizRate.com. BizRate has about 1,600 reviews of Quill and the overall rating comes out to 4.6 out of 5, which paints a much different picture than the one here (I would say it's a more accurate picture, too, based on the sheer volume of ratings and reviews). Quill did not disappoint me!"
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