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Stores > Quality Bath
  • Quality Bath

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      08701
    •  
    • BUSINESS HOURS
      n/a
      GENERAL PHONE
      1-800-554-3210
      FAX
      732-364-7570
    • SUPPORT EMAIL
      info@qualitybath.com
      SUPPORT PHONE
      1-800-554-3210

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.38/10 9.38/10
    Chance of future purchase: Rating 8.93/10 8.93/10
    Shipping & packaging: Rating 9.29/10 9.29/10
    Customer service: Rating 7.50/10 7.50/10
    Return/Replacement policy: Rating 7.50/10 7.50/10
Voice your opinion! Review Quality Bath by clicking a star below.
Rating 8/10
4/5
2017-06-22

Fast shipping decent price

"I contacted customer service about an order after I received mail for special offer discount. After talking to the associate I was assured that some discount would be applied, but in following conversation it became clear that this cannot be done. So I ended up paying the listed price (which was still good), but was left disappointed. There was no need to send me message for special price if there was no intention to follow on it. Otherwise the shower cabin was received promptly and in good order."



Rating 10/10
5/5
2017-06-14

Sink Rack

"The rack was hard to find, but arrived as promised, was packed well, and is exactly what I ordered."


Rating 10/10
5/5
2017-06-14

On time delivery

"We needed some fixtures for a house that was under a tight deadline to finish. When I placed my order I asked about the turnaround and was told it would be on time - and it was! "


Rating 2/10
1/5
2017-06-06

Horrible customer service, poor qualilty products, do not order from them

"I ordered a sink that came shattered and they would not refund me ($589), but rather offered to send me a replacement for $250. The second sink came shattered as well. I'm now weeks behind on my project and out $589. Horrible customer service, I would never trust ordering from them again.

They offered to send us another sink "at a discount" to remove a negative review. We declined because of our concern about the quality of their product. Be careful ordering from them, we wouldn't want this to happen to anyone else.
"


Rating 10/10
5/5
2017-05-30

Arrived quickly and on time

"Tub came in as ordered in perfect shape and in a reasonable amount of time. LTL shipping is not UPS/FedEx but went well."


Rating 2/10
1/5
2017-05-16

Awful customer service, got a 5k tub that was damaged in transfer. No refund, no return, no credit. Awful!!!

"I ordered an expensive tub that had been nailed on bottom to wood for transfer, had two cracks on bottom extending to side of tub obviously from nail on wood and transfer. Had my contractor explain. Never received new tub, no compensation, return ,explanation, nothing. Horrible customer service. Wil take my buisiness elswhere and file a complaint with the better buisiness bureau. "


Rating 10/10
5/5
2017-05-08

Friendly Service- great pricing

"Shopping with Quality Bath was awesome - friendly & helpful on the phone. Selection is one of the best & pricing couldn't be beat! Recommend them when shopping for bathroom remodels!"


Rating 10/10
5/5
2017-05-08

Products came just as pictured

"I have ordered a few products for my home from Quality Bath (farmhouse sink, faucet, etc.) and so far have been very pleased with packaging and quick shipping! Products came as pictured."


Rating 10/10
5/5
2017-05-08

Outstanding service

"I have now placed two orders with Quality Bath. In both cases, communication was excellent, the prices are as good or better than other online competitors, and I received my items sooner than I expected. I am 100% satisfied with my experience!"


Rating 10/10
5/5
2017-05-05

Hunting for the perfect fixture is a pleasure at Quality Bath

"These folks know their stock and were very helpful. A pleasure to work with. I'll be back, for sure!"


Rating 10/10
5/5
2017-05-04

Excellent company

"Quality Bath has always been a pleasure to work with!"


Rating 10/10
5/5
2017-05-03

Excellent Experience

"The customer service was a pleasure to deal with! And the I love the way my new sink looks!"


Rating 2/10
1/5
2017-02-10

Charged me double without catching their mistake

"All of the reviews that say buyer beware, are valid, but the buyer should always beware. Buyers should always read return guidelines and understand what they are getting into. I ordered the wrong product by mistake and ended up paying $100 to ship it back, that was not outside of their guidelines, they even waived the restock fee as I would be reordering the correct product (still paid a fee for their original shipment which is free unless you make a return, then you pay for it). Up to this point I'm just frustrated with myself for making the mistake. I think it's completely reasonable for me to be responsible for shipping the item back.

The reorder went fine. Received correct product in a timely manner, though damaged. QB is not responsible for the damage, they processed my return and it was all good.

I again order the correct product, which comes undamaged and I can start my project.

This is when I realize, through all the exchanges that I'D SOMEHOW BEEN CHARGED $671 FOR A $318.47 PRODUCT. I think letting $327.53 slip through the cracks is unacceptable. They are quick to charge you for your errors, but in the end offered me nothing but what they overcharged me, which I had to break down for them, they should have been able to untangle this without me having to walk them through it. They were not quick to listen to what I had to say and continued to believe that the product I had ordered was indeed $671 when I had stated otherwise. Had I not been on top of my finances I'd have been CHARGED OVER TWICE THE AMOUNT of the product I was purchasing. No apology, no compensation for their error.
"


Rating 10/10
5/5
2016-04-28

"They have a huge selection! They were knowledgeable and extremely patient, helping me through out my project. Next time I need anything Quality Bath is where I'm getting it from."


Rating 10/10
5/5
2016-04-27

ATTENTION BUYERS THIS IS THE PLACE!!

"I was remodeling my home and was looking for a vendor who sells many brands, models and ideas for a great price. Goes without saying customer service was a must. I did my research and everybody and everything was leading me towards Quality Bath. At first I was a little skeptical, as I never purchased such large items online. Additionally, by remodeling there are real desicions to be made. Well I made the call to Quality Bath, and WOW was I in for a surprise! The sales rep who answered the phone was extremely knowledgable, helpful and patient. He was professional, caring and most importantly took pride in all the product they sell. I ended up placing a very large order and couldn't be more thrilled. The items arrived pretty much on time and they kept me updated throughout the whole process. I wasn't an easy costumer, but they gladly assisted me and showed me my options for every room and every product. I am still reeling in shock and marveling how well the company is run. I recommend, if you want quality, expertise and great pricing, go to Quality Bath!! Tell them Harvey sent you! You won't regret the call:)"


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