We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Quality Bath

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

Full Rating Profile
  • Quality Bath

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 500 River Ave
    • Contact: info@qualitybath.com
    • Phone: 1-800-554-3210
    • Customer Support: 1-800-554-3210
    • Business Hours: n/a
    • Fax: 732-364-7570

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.67/10 6.67/10
    Chance of future purchase: Rating 6.67/10 6.67/10
    Shipping & packaging: Rating 6.67/10 6.67/10
    Customer service: Rating 6.67/10 6.67/10
    Return/Replacement policy: Rating 5.83/10 5.83/10

788 Customer Reviews

Rating 10/10

"They have a huge selection! They were knowledgeable and extremely patient, helping me through out my project. Next time I need anything Quality Bath is where I'm getting it from."

This review was modified by Glen2259 on April 28 2016 03:16:45 PM

Rating 10/10


"I was remodeling my home and was looking for a vendor who sells many brands, models and ideas for a great price. Goes without saying customer service was a must. I did my research and everybody and everything was leading me towards Quality Bath. At first I was a little skeptical, as I never purchased such large items online. Additionally, by remodeling there are real desicions to be made. Well I made the call to Quality Bath, and WOW was I in for a surprise! The sales rep who answered the phone was extremely knowledgable, helpful and patient. He was professional, caring and most importantly took pride in all the product they sell. I ended up placing a very large order and couldn't be more thrilled. The items arrived pretty much on time and they kept me updated throughout the whole process. I wasn't an easy costumer, but they gladly assisted me and showed me my options for every room and every product. I am still reeling in shock and marveling how well the company is run. I recommend, if you want quality, expertise and great pricing, go to Quality Bath!! Tell them Harvey sent you! You won't regret the call:)"

This review was modified by Jolly_Harvey on April 27 2016 04:58:24 PM

Rating 10/10

Great Overall Experience from Start to Finish!

"I was originally hesitant to purchase online seeing how I was buying fragile items. After dealing with QualityBath however I no longer will have any qualms in the future. Customer service was great in helping me choose the perfect products for my reno. Returns even helped me swap out one item without any fuss. The packaging on my shipment was superb. There was no way any damage would occur with all that foam!"

This review was modified by jake735 on April 27 2016 07:40:19 AM

Rating 2/10

No returns allowed???

"I would give this company no stars if possible. I ordered an item from them which I needed to return and between the restocking fee, the fact that they made me cover the original shipping as well as the return shipping, it didnt even make sense to exchange/return the item. There are lots of other companies out there who do not have the same punitive policies and sell the exact same items (overstock, way fair etc). I would never recommend buying from quality bath. They were unapologetic and completely unhelpful. "

This review was modified by Erin19703 on February 29 2016 09:38:17 AM

Rating 10/10

"Just installed the product and it is beautiful! everything sara said it would be. Many thanks to her and the quality bath team!"

This review was modified by Dr_Stephen_Grimes on June 14 2015 03:24:39 PM

Rating 10/10

"I worked with Sara for a remodel and was so impressed! She was knowledgeable, efficient and patient with all my needs. Will definitely recommend qualitybath and Sara again."

This review was modified by bumi on June 11 2015 01:54:14 PM

Rating 2/10

"I am very disgusted with the customer service at Quality Bath. They sold me a vanity set with a sink that was backordered "way too long" and they suggested I chose another sink. They said they had no idea when the original sink would come in. I should have known there would be problems. The cust serv rep hurried me to decide where the factory would drill the holes in the replacement sink for the faucet. The replacement shipped 3 weeks before my original order that sat in their warehouse while they waited for a courier who would drive to my urban area.....my contractor accepted my delivery and when we opened the sealed boxes to install two days later the products were damaged and half unusable. "No Quality" Bath is more like it. They wanted to charge me $100 to replace the mirror that I received broken. Now I am stuck with a non matching set of garbage for my bathroom. 2k thrown out the window. If I could give negative stars I would. I wont pay them $100 if they were the last company on earth that sold toliet paper. "

This review was modified by NYBathReDesign on April 08 2015 11:00:47 PM

Rating 10/10

"I can say that I'm truly impressed with the sales people at quality bath. Their knowledge of their products is amazing, as is their courtesy and professionalism. I can't wait to use my rohl shaws original fireclay sink. They beat the competitors price and gave me free shipping too! I will definitely keep them at the top of my list for future needs."

This review was modified by Tzvig on January 12 2015 08:43:06 AM

Rating 10/10

"The price and quality of their products can't be beat! I was originally concerned about shipping such a heavy item, but they did a great job of packing and protecting the sink. It was delivered quickly and undamaged and at no cost to me."

This review was modified by SinkMaven on January 03 2015 08:03:03 PM

Rating 10/10

"The customer service from Quality Bath is truly exceptional. Communication was great, and I was shocked at how quickly my order was delivered. I will not hesitate to shop with them again"

This review was modified by SamL173 on January 01 2015 10:20:31 AM

Rating 10/10

"I was amazed at the knowledge of the sales department. Dov was able to make sure I got all the parts needed, and have me a huge discount too! Shipping was really fast, and their prices are the best out there! I strongly recommend quality bath for all kitchen and bath needs."

This review was modified by Charlie18 on December 03 2014 11:43:09 AM

Rating 2/10

"This is a disgusting company. They do not stand behind their merchandise, nor do they assist the customer when there is a problem with the distributor. There is no followup whatsoever once they have their money in their grubby little hands. I requested that customer service manager reach out to me, No response. They lied to AMEX several times, stating that they offered a refund, when they never offered this option.

Save yourself the aggravation of working with this very unprofessional company.

This review was modified by qualitybathlousycompany on August 18 2014 01:17:41 PM
+ Read user comments

Rating 2/10

"I purchased a Blanco Quatrus sink from Quality Bath and it is the worst sink I have ever owned. It never looks clean even after cleaning it and it stains very easily. I left a review on the QB website but they never posted it. I recently learned that QB isn't a Blanco authorized online seller, so perhaps it is a counterfeit "Blanco" sink! I have had other Blanco sinks that have been great. There isn't much I can do about it now, since it is undermount and I have granite and soapstone counters!"

This review was modified by joeybree on August 04 2014 08:48:54 AM

Rating 10/10

"There are a lot of internet bath hardware companies out there, but I'm very happy to have chosen Quality Bath and so far it's been an excellent experience. I ordered a Ronbow bath vanity and beforehand, had called the QualityBath service number to confirm the lead time. The customer rep said about 3 weeks. And in 23 days, I did receive the vanity. (Upon inspection, the Ronbow vanity is a solid, well-made & attractive piece -- really worth the cost.) I also put in a separate order a few days later for Rohl and Latoscana fixtures. The Rohl faucet was delivered under 2 weeks. The Latoscana shipment was missing a bathrobe hook and I called QualityBath to inform them of the issue after I opened the box. They contacted the vendor and got Latoscana to ship me a replacement item the next day. (Apparently the vendor was adamant that the hook was included in the box but of course it wasn't when I got it, and somehow QualityBath convinced them to make me whole.) All items were delivered to me without visual surface damage or breakage (especially a fragile bath mirror). Their free shipping is a nice bonus. The prices for all my items were the best that I found after exhaustive searching on the internet and also at local plumbing stores in north New Jersey. And obviously the quality of Ronbow & Rohl easily top the similar items from Pottery Barn and Restoration Hardware. (I'm talking as a homeowner and not a licensed contractor that can get special discounts from local plumbing stores\lumber yards.) QualityBath offer these limited time discounts on items made by Ronbow and Rohl, though whenever I come back to QualityBath.com, it seems like the discounts are still active & good. So don't feel rushed to buy. I'm still waiting for some items related to a Rohl shower fixtures package. They had told me when I placed the order that the vendor had the fixtures on backorder and it would be early June at the earliest for delivery. So I trust their word and experience has shown that they are fairly accurate. Will write an update later..."

Rating 2/10

"I bought a Hansgrohe shower head from then recently as their price was about $10 less than other online merchants. Discovered on opening the box that the shower head was used i.e. water droplets all over the head and the plastic bubble wrap."

This review was modified by snc123 on May 21 2014 04:22:22 PM

Ratings Calculation Change
Learn about Our Reviews

Share Quality Bath's store rating

Quality Bath is not a merchant member. If you're this merchant, learn more!

Quality Bath is not a merchant member
Quality Bath does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

See all Merchant Members »