1/5

posted Mar-22-2012

"The product itself will work fine, but the tech support to get it up and running absolutely sucks and makes the product WORTHLESS> The worse $1000.00 I ever spent !!!!!!!"

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1/5

posted Oct-12-2011

"BEWARE OF THESE PEOPLE. THEY ARE THE WORST PEOPLE TO DEAL WITH ESPECIALLY IF YOU HAVE TO RETURN A PRODUCT. I PURCHASED A BUNDLE CAMERA AND WHEN ITEM WAS RECEIVED, IT SEEMED PREVIOUSLY USED. ALSO, ITEM DID NOT MATCH ACCORDING TO WHAT THEY SPECIFIED ON WEBSITE. THEY DID NOT SEND ITEMS ADVERTISED IN THE BUNDLED AS WELL. LIKE CABLES FOR INSTANCE. THIS IS SERIOUS. THIS PEOPLE ARE BAD. DO NOT BUY FROM THEM. AS OF THE TIME I AM WRITING THIS REVIEW, IT'S BEEN TWO WEEKS SINCE THEY RECEIVED THE RETURNED PRODUCT AND I AM GOING TO FILL A COMPLAIN CHARGE WITH MY CREDIT CARD COMPANY. THIS IS MY FIRST BAD REVIEW EVER ON THE WEB AND I AM GOING TO KEEP SEARCHING FOR SITES WHERE I CAN POST MORE NEGATIVE REVIEWS ON THESE PEOPLE."

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1/5

posted Jul-02-2011

"After buying a power supply that was supposed to fix my unit (it didn't), I finally got a RMA, shipped it at my cost. After 13 days and numerous inquiries, they finally said they rec'd it. Note that I shipped it from just 20 miles away. Day 24 since shipping, much past their promised delivery date, numerous emails and VM's have gone unanswered. They only communicate through email too, especially regarding RMAs. I'm sure sales is a different story.

Luckily for me I can just drive down there to handle things once I'm fed up (imminent) but for others, I'd definitely beware. Horrible customer service, cheap product.. Avoid Q-See and DPSI at all costs."

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1/5

posted Jan-30-2011

"Bought q-see QSDT16PCRP which was advertised as brand new and un-opened. Q-see shipped a defective open box item. Took many calls before they send RMA label. I am still waiting for them to ship me a replacement. Seems they have a habit of shipping refurbished items as brand new. Poor customer service."

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1/5

posted May-21-2010

"I purchased several Q-See items through a dealer. 5 of the items were the same model cameras. They were listed on their web site as new products. 2 cameras were installed but were taken down after 1 week. We could never get them to work, focus and zoom problems. We hooked up the other 3 cameras in a workshop and found identical problems plus others. Here is were the problems begin: calling Q-See never got a return call. Was on hold for 30+ minutes twice. Left a half dozen messages with no call back. E-mails went un-answered until I filled out several complaint forms online that were supposed to go to managers. I received several CC e-mails showing individuals asking each other to help me. Finally one told me to work with another co-worker. That individual has yet to get back with me. A different person sent me an e-mail asking to show proof of purchase so they could be returned and repaired. I replied back saying I didn't buy repaired cameras but new. Since they have been discontinued I would consider a different model. Guess what? I haven't heard from her either.It has been a month now and no help. I contacted my dealer, he told me that the cameras I bought have been discontinued because of problems. My friends, do not buy from this company. There are plenty of other cctv suppliers out there who have better records. My next stop is the BBB, State attorney general, and a Seattle news station (KING5) that helps people. This makes 3 bad reviews. You have been warned. "

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1/5

posted Apr-28-2010

"I had exact same problem with these guys"

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1/5

posted Nov-21-2007

"Bunch of crooks. Sent me a faulty item which i returned (recorded del. 6 weeks ago) but they won't give a refund, just excuses and lies. Reported to Trading Standards to chase up refund."

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