Take the Tour »
e.g. Such as Zappos, Newegg | browse by category » or best/worst »
"I recently had a such stressful and unpleasant experience with Puritan's pride. When inquire to missing package, they either put you on hold for 40mins or cut you off after you finally spoke with someone. Their staff is so poorly-trained that they let you get runaround. Not only couldn't they send a package to my correct address, but also they could not compensate you for the hell that they put you through. It seems to me no one cares about customer service anymore."
"Wow. Okay, so Australia has a hang up with PP. I don't. I live in California and have been a PP customer for 25 years. They are rated highly for their supplements. I have never had a problem with the shipping, customer service or the quality of their product. These negative notes are out of order as far as I'm concerned."
"Oh yes, the Puritans must be very proud of this company. I wish I had read the reviews at this site prior to committing to purchasing from Puritans Pride as I would not have gone ahead and given them my money. I cannot comment on the product effectiveness as yet because I only received them yesterday (30 days after order payment), but I can comment on the customer service (or lack of) and mailing procedures of Puritans Pride. I am repeating some other reviews on this website but doing so, I can confirm their concerns. Firstly, I reside in Australia and I ordered 4 items from puritanspride.com.au (AU=Australia) with the prices quoted in Australian Dollars. I paid for the product on Dec 9, 2014 using a credit card in Australian Dollars. Australian Dollars were charged to my credit card account but to my surprise, an additional fee had been imposed by Visa due to a foreign currency transaction (US$) because an order through this Australian website is dealt with in the US and of course, no mention of this is made in the online purchasing procedure. However, my biggest concern is the mailing system used by Puritans Pride. Admittedly, the postage that I paid was very cheap for International Delivery. The items were dispatched from Secaucus NJ with DHL on Dec 10, 2014 then carried on a United Airlines flight UA968 from Newark NJ to Frankfurt, Germany on date unknown. The tracking sequence next indicates that the parcel had "Departed Terminal Location" Frankfurt on 18 Dec, 2014. Then on Dec 23, 2014, the parcel once again "Departed Terminal Location" Frankfurt. So, did it take up to 8 days for United to cross the Atlantic or did it sit with DHL in Frankfurt for up to 13 days, I don't know. The next date sequence shows that the parcel arrived in Australia on Dec 31, 2014 and I took delivery on Jan 8, 2015. I wrote several emails to Puritans Pride trying to work out where my product was but all I got was information that was already available on the DHL tracking site. Puritans Pride did not address any of my specific questions in any of my emails, they just reported to me what I already knew and told me to contact DHL. This I did and amazingly DHL gave me some fresh information which was helpful and would have been available to Puritans Pride should they have bothered to assist me. Strangely enough, on the top of the Puritans Pride invoice dated Dec 9, 2014, it states "AIR RUSH". That's a good one."
"I have been ordering from Puritans pride for over 5 years. I have never had a problem and you can't beat their prices. Compare going to the pharmacy to their prices. You will see the difference. I even recommend my parents getting their dogs glucosamine from there. The delivery is always quick too. "
"Hi, I have had my second order shipped to me from the states to Saudi Arabia, arrived well on time and shipment was in great condition. I have been using for 4 month now and seems well.Thanks"
"Fraudulent purchase on our daughters credit card. $190 worth of product. Bank investigated and found it fraudulent charge and returned money. Box arrived from Puritans Pride with bottles of collagen. Loose pills throughout box, disgusting!!!! On phone hold with Puritans Pride for 30 minutes, then I hung up (gave up). This is a terrible company!!!! You are crazy to buy from them. I wouldn't trust their products. "
"Very slow to process orders. Many specials are sent but not on anything I buy. Will be looking for a new vendor to buy my protein powder from."
"Good vitamins great prices. I prefer swanson's when I can, however they don't always carry what I need and vice versa. Overall a pretty good company, never had any customer service issues."
"I'm currently taking about 15 different vitamins from Puritan. I honestly haven't notice any change with any of them. I like their customer service tho. It does take about a week to get them. They don't send you a shipping notice until it's in transit. So it seems like you're getting them in a day or two. But you won't get that notice until about 4 days later. It's fine tho. My only complaint is that a lot of their reviews on their site seem specifically chosen. They're all vague and specific about nothing other than cost and shipping. Even a few reviews in this thread seem bought and paid for. These are the only things that send a red flag to me. Nothing in reviews on their site seem natural. I've been taking their vitamins for two and a half months and haven't noticed anything. I can't wait to have my blood work done next month to see if any changes have happened. But so far they seem like a great company. "
"I have been buying vitamins, superfoods and essential oils from Puritan's Pride for over 20 years. I have been very happy with their products and customer service! While the delivery is slower than I would like (5-7 working days) I realize that they are shipping from the East Coast and I'm on the West coast.No, I'm not a shill either!I just wanted to let people know that they are consistent and dependable and if you don't like the products they will refund your money (I've had product that I changed my mind about using after I received it and they easily reversed the charges on my card!)."
"Worst , worst, extremely bad, rotten to the core,I could go on . but the simple fact is that if you live in Australia or just about any country other than the USA You are unlikely to recieve your order in less than 6 weeks ... YES - 6 weeks, here is an email i recieved" Your order was shipped August 21st via DHL Global Mail. Please note that all international shipments may take up to 6 weeks to be delivered to you. Please allow extra time as Customs sometimes hold packages for verification. We also do not have any control over your country's Customs regulations as this may delay the delivery of your package""Please note that because your package weighs less than 4.4 lbs, delivery information may not be updated. If you have not received your package by October 2nd, '"this is despite the fact that my order was placed on the Australian site (.com.au) and NO indication was given that the item would suffer extensive delays or be even shipped from the USA.I order a lot of things from china and never do i wait 6 weeks or more... especially when they are using DHL..If you have extended delivery times due to the cheap price LET YOUR CUSTOMERS KNOW UP FRONT !!!!!"
"ok....just read reviews, should have read them before ordering...Have been waiting over 2 weeks for my order, emailed twice but no response. Will not order again from this mob. DO NOT ORDER FROM THIS COMPANY! No customer service, "
"I'm from Australia. On 4 July I ordered and paid for 4 items. After waiting 3 weeks a parcel finally arrived containing only 3 of the items. I emailed so-called "Customer Service" on 24 July (no response) and 29 July (still no response). In the second email I asked for a refund for the missing item. I doubt I'll ever receive the item or a refund, or even a response. I highly recommend against buying from this company. "
"I was a little nervous to purchase after reading reviews but I went for it and everything went great. SHipped fast!"
"I don't t usually write reviews, but... I saw all the negative ones about Puritan's Pride and thought,"Wow! That's odd..."I only discovered Puritan's Pride about a year or so ago, but... I have never once had a single problem. The orders arrive in less than a week (2-3 days in most cases) and I always get what I ordered. We get from Puritan's Pride: Glucosamine/Chondroitin because it' so dang expensive in stores, B Complex, No Flush Niacin, Methionine, Inositol, Choline, Multi-Vitamins, Probiotics & Alpha Lipoic Acid. I've probably forgotten something...The only complaint I have is that some of the items I want to try are often on back-order and I forget to go back later to see if they're in so I can order later. That's it... I really have not had a single problem with them. So surprised to hear all the gripes..."