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11 reviews 
posted Sep-15-2011 “This reviewer cancelled their order and was refunded. The refund was received by the reviewer. This is the reply that was sent to StreeTrple11:
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Hi StreetTrple11,
I am one of the owner's of Pure Triumph and I monitor every review we get on ResellerRatings.
I am very sorry that you did not get the experience you were looking for at Pure-Triumph.com. I have investigated this matter and established that you did accept a refund for your order.
I'm puzzled by your comments about your product being in stock as no stock information is provided on the site, and that we advise customers who cancel orders for product that isn't in-stock that they MAY be subject to a stocking fee (this is only actually implemented when we might be stuck with some very unusual part). These terms are provided on our Policies page: http://www.pure-triumph.com/page.whatsnew
Your review has not yet been published - but assuming that you received your refund, I would be very grateful if you would re-consider it.
We are - like you - Triumph motorcycle fans who work very hard to try to keep our customers happy and as you can see from this site, generally manage that.
Please let me know if I have misunderstood any aspect of your complaint or can help in any way. We would of course be much happier if you had had made a successful purchase from the site and were happy with it, but if there is any other way in which I can help please let me know.
Regards,”
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This review was modified by 
![Share](javascript:share_rating({"review_body":"Serious problems delivering and customer service. Dave from Pure-Triumph confirm me that my order was shipped and after 6 (six) days I haven\u2019t received it. I just call him and now he told me that it might be held at the post office and that they can`t do nothing, so it is my problem now !! So, now I am back in Mexico trying to find my stuff, after waiting for 2 week after my purchase in San Antonio.","link":"http:\/\/www.resellerratings.com\/store\/Pure_Triumph_Pure_Triumph\/comment\/829438#comment829438","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pure_Triumph_Pure_Triumph.jpg","store_name":"Pure-Triumph","username":"Antunano","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Always a pleasure to buy at pure-triumph, great dealer, great prices, fast delivery. I would like to have a Triumph dealer like this in France.<br>Thanks for all, I\u0027ll be back!!!!<br>Patrick.","link":"http:\/\/www.resellerratings.com\/store\/Pure_Triumph_Pure_Triumph\/comment\/595729#comment595729","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pure_Triumph_Pure_Triumph.jpg","store_name":"Pure-Triumph","username":"patjye","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Here I find everything I need for my Street Triple and beyond!","link":"http:\/\/www.resellerratings.com\/store\/Pure_Triumph_Pure_Triumph\/comment\/682356#comment682356","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pure_Triumph_Pure_Triumph.jpg","store_name":"Pure-Triumph","username":"alfapower","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Have had several purchases from this Pure-Triumph now and had good service and communications each time. I can recommend them from the dealings I have had as an international client.","link":"http:\/\/www.resellerratings.com\/store\/Pure_Triumph_Pure_Triumph\/comment\/1398155#comment1398155","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pure_Triumph_Pure_Triumph.jpg","store_name":"Pure-Triumph","username":"wadaytona675","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent product, great pricing, great service and shipping. These guys back up the quality and prestige of this brand with their actions. Very happy.","link":"http:\/\/www.resellerratings.com\/store\/Pure_Triumph_Pure_Triumph\/comment\/555145#comment555145","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pure_Triumph_Pure_Triumph.jpg","store_name":"Pure-Triumph","username":"westoz675","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"very intuitive website with a great selection. all customer service issues (if any) were dealt with in a very timely manner via e-mail, and on the spot via phone. i will be looking forward to our next transaction, and will be recommending you to all my fellow trumpet riders ","link":"http:\/\/www.resellerratings.com\/store\/Pure_Triumph_Pure_Triumph\/comment\/674251#comment674251","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pure_Triumph_Pure_Triumph.jpg","store_name":"Pure-Triumph","username":"thejoka","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fantastic. Placed the order, got confirmation of order within minutes, confirmation of shipping within the hour and my order was at my door two days later. Most impressed and will ABSOLUTELY use Pure-Triumph again and again. ","link":"http:\/\/www.resellerratings.com\/store\/Pure_Triumph_Pure_Triumph\/comment\/720387#comment720387","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pure_Triumph_Pure_Triumph.jpg","store_name":"Pure-Triumph","username":"lastcall","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had a few communication problems during the process, if i had to give any advice it would be read the emails and answer all the questions, and I\u0027m a bit disappointed that one of my items was different to the picture on the website (kids wooden toy)<br>I\u0027m pleased to see management take a keen interest in whats said in these reviews and also follow up to see what the issue was\/if any, that\u0027s why I have changed my feed back.<br>Thank you Chris for sorting this out.<br>Shane (New Zealand) remember we may be a small country but there\u0027s a shit load of bikes here:) <br>","link":"http:\/\/www.resellerratings.com\/store\/Pure_Triumph_Pure_Triumph\/comment\/954117#comment954117","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pure_Triumph_Pure_Triumph.jpg","store_name":"Pure-Triumph","username":"shanecbx","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I continue to be impressed with Pure-Triumph. Always keeping me informed of my orders. I place an order, then I essentially forget about it until it appears on my door step. I literally dont have to worry about it, Pure-Triumph looks after everything.","link":"http:\/\/www.resellerratings.com\/store\/Pure_Triumph_Pure_Triumph\/comment\/587942#comment587942","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pure_Triumph_Pure_Triumph.jpg","store_name":"Pure-Triumph","username":"eetab01","rating":"5"}, "single");){kind=link}
"I ordered a Tidy Tail for my bike. According "my account" info on the site, my order was processed the day I ordered it, my credit card was then charged 2 days later, but when I called the company a week later looking for my part, the girl on the phone informed me it has been back-ordered. When I asked her to refund my money, she informed me there may be a re-stock fee because it was now a "special order". Special to who? Are you kidding me? There were no notations anywhere on the site or my account regarding a back-order or "special order", and thats funny, because according to the website, the tidy tail for the 07+ street triple is in stock right now, TODAY, even after she told me it wasn't. They had no problem charging my card without shipping anything or telling me it was back-ordered. I never received an email at anytime, not when I ordered, not when they "back-ordered" my item. And she wants to charge me a re-stock fee!? Outrageous. I will see if my card get actually gets "credited" today. I have no doubt I will be calling back tomorrow looking for my money. Scetchy business, I will not shop here again."