We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 11800 NW 102 Road Suite 2 Miami FL
    • Contact: help@pureformulas.com
    • Phone: 1-800-383-6008
    • Customer Support: 1.800.383.6008
    • Business Hours: 9:00 am - 5:00 pm Mon-Fri
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.26/10 8.26/10
    Chance of future purchase: Rating 8.77/10 8.77/10
    Shipping & packaging: Rating 8.63/10 8.63/10
    Customer service: Rating 7.95/10 7.95/10
    Return/Replacement policy: Rating 8.52/10 8.52/10

2,958 Customer Reviews

Rating 2/10
1/5
modified review posted

"I'd ordered from pureforumlas for years without issue. Unfortunately they delivered my last order to an old address even though I entered my new address multiple times. Oddly enough, this would have been my 5th shipment delivered to the new address from PureFormulas. For some reason, their system sent to an address that I havent used in over 2 years and they let me know there is nothing they can do to fix this. Disappointing disregard for a customer. Up until now I have been very happy with their service but unfortunately company ratings come through when you learn how a company deals with their mistakes. I will be looking for a new site to order vitamins from. "

modified review Rep reply posted Sep-09-2014

pureformulas, PureFormulas.com rep has responded

“We're so sorry for the difficulty you've experienced, Mr. Richards. Our top goal is our customers satisfaction. A customer loyalty agent will be contacting you shortly so we can further look into and rectify this matter. We appreciate the opportunity to better serve you, sir and we look forward to speaking with you.”


Rating 10/10
5/5
modified review posted

"When the order came in we noticed a big wet spot on the bottom of the box. We thought nothing of it until yesterday (9/2/14). Called and talked to Lynne and she recommended that we send pictures . We found that one of the four jars of coconut oil had leaked. Plastic seal was broke and cover on top of jar wet with coconut oil. Lynne sent another jar which was much appreciated. We have been buying from Pure Formulas for a quite a while and have been real satisfied with the products, service, and delivery time. Thanks Pure Formulas.

Gerald
"

modified review Rep reply posted Sep-09-2014

pureformulas, PureFormulas.com rep has responded

“Gerald, we're glad you gave us a call and the opportunity to rectify this matter. We're always doing what we can to ensure our customers are satisfied to the fullest and it is our pleasure to have the opportunity to better serve you :) Thank you for choosing PureFormulas, we hope you have a happy and healthy day!”


Rating 2/10
1/5
modified review posted

"Horrible level of customer service! I purchased RealFood Organics liquid aloe vera from PureFormulas, and was sickened that after opening and storing in fridge for less than a week, black mold formed at the top of the inner spout... and when I poured it down the sink, mold was on the bottom of the bottle. The expiration date is in 2016. I emailed customer service 3 times within a 15 day period when I finally received a response just to acknowledge they received my email. I tried calling customer service and was on hold for 2 hours and 10 minutes before I had to hang up because I couldn't wait any longer. How can a company that appears to promote wellness and self-care provide such horrible service. It's completely unacceptable and as much as I used to be a fan, I will never purchase products from a company that chooses to treat customers so poorly. Their "quality guarantee" is meaningless."

modified review Rep reply posted Aug-25-2014

pureformulas, PureFormulas.com rep has responded

“Again, we are so sorry, Jennifer. This is absolutely never the kind of experience we want our customers to have. Thank you so much for bringing this to our attention. We are grateful to have had the opportunity to rectify this with you. If there is anything else we can do to better serve you, please do not hesitate to contact us :) Have a happy and healthy day!”


Rating 4/10
2/5
modified review posted

"This order was a struggle, It took me 3 times to place an order. I even called the 800 number and after spending 1/2 hour with them and giving them each item I was told that they could not place the order! They also told me someone from the Pure Formula customer service would call me the next day and took down all my information - I never got a call.I am not sure if there was something wrong with the website, I have placed orders via website for 4 years. So disappointed!"

modified review Rep reply posted Aug-21-2014

pureformulas, PureFormulas.com rep has responded

“We are so sorry, Mary Ann. This is never the type of experience we want our customers to have. To make things right, one of our Customer Loyalty Representatives will be contacting you shortly. Or you can contact us at your earliest convenience at 1-800-383-6008. We appreciate the opportunity to better serve you, and we hope to speak with you soon.”


Rating 10/10
5/5
modified review posted

"I ordered good quality products, got free shipping and the prices were excellent."

modified review Rep reply posted Aug-20-2014

pureformulas, PureFormulas.com rep has responded

“Receiving feedback like this reallymakes our day! Thank you, Monique! have a beautiful day :D”


Rating 10/10
5/5
modified review posted

"I AM VERY IMPRESSED WITH THE PROMPT SERVICE AND QUALITY OF WEB DESIGN."

modified review Rep reply posted Aug-14-2014

pureformulas, PureFormulas.com rep has responded

“Thank you, Luci! We appreciate your business and the opportunity to serve you! Have a beautiful day :D”


Rating 10/10
5/5
modified review posted

"This order for bulk Green Vibrance is my first order from you. I usually get it from Amazon.com, but they cannot fulfill my latest order so I used the money and found you. You have shipped already, so you get my greatest thanx and kudos on your expert handling of the order. You have made a new customer if everything else (like the product quality and expirationdate are good). I will be happy to review that when it comes. But, for now: Your company PureFormulas.com is GREAT!

8-14-2014 I now have my order. I cannot be sure what day it actually arrived because I haven't been able to visit my post office for a few days, but it got here before I ran out, so it's more that fast enough! The order was correct and the product well sealed and properly shipped. I am very happy and continue to give you 5 stars. Thank you & I'm glad I found you.
"

modified review Rep reply posted Aug-14-2014

pureformulas, PureFormulas.com rep has responded

“Honestly, Carol, if our services are great, it's only since you're great!! Because with every facet of our business, we always ask ourselves "how will this benefit our customers?" We can't wait to hear back from you with the product review :D Welcome to the PureFormulas family, have a happy and healthy day!”


Rating 10/10
5/5
modified review posted

"Order arrived quickly and was well packed."

modified review Rep reply posted Aug-14-2014

pureformulas, PureFormulas.com rep has responded

“Great! Thank you for your feedback, Alicew234! We hope to assist you on a new order soon :D”


vseagle's Avatar
Alabama
Rating 10/10
5/5
modified review posted

"I like that Pure Formulas has fast service and free shipping even for a small order. I've not been ordering from them very long, but so far I've been satisfied with their quality. "

modified review Rep reply posted Aug-14-2014

pureformulas, PureFormulas.com rep has responded

“Thanks, vseagle! Honestly, we've spent a lot of time catering our services towards the needs of customers just like you :D I guess it just comes with the territory of being obsessed with customer satisfaction! :)”


Rating 10/10
5/5
modified review posted

"Great customer service shipping was amazing recieved product 2 days after order was placed! Not to mention beat competitors price will definitely use PureFormulas again!!"

modified review Rep reply posted Aug-14-2014

pureformulas, PureFormulas.com rep has responded

“Thank you, jjiggaz! We are looking forward to helping you satisfy your health and wellness needs again in the future! Plus, make sure you take advantage of our PureFormulas Rewards, where you can earn points towards future purchases :)”


Rating 10/10
5/5
modified review posted

"Great store. Had good price on Oral Ivy with free shipping. I had order in 3 days from Florida to California"

modified review Rep reply posted Aug-12-2014

pureformulas, PureFormulas.com rep has responded

“Thanks, Brian! We look forward to helping you satisfy your health and wellness needs again in the future! Plus, make sure you take advantage of our PureFormulas Rewards, where you can earn points towards future purchases :D”


prosewilson's Avatar
Houston, TX
Rating 10/10
5/5
modified review posted

"It seems that no sooner was my order placed then it was already delivered to my home address! Honestly, it was that quick (even though it took 2 very short days). Thank you for the best customer service I have experienced in a long time! The prices are very reasonable as well."

modified review Rep reply posted Aug-12-2014

pureformulas, PureFormulas.com rep has responded

“Thanks, Patricia! Honestly, we've spent a lot of time catering our services towards the needs of our customers. I guess it just comes with the territory of being obsessed with customer satisfaction! :)”


Rating 10/10
5/5
modified review posted

"Thnk you for quick and courteous service, no waiting for customer service and your well spoken employees."

modified review Rep reply posted Aug-12-2014

pureformulas, PureFormulas.com rep has responded

“It's our pleasure, Tasha :) We are grateful to have you as part of the PureFormulas family! Have a great Tuesday!”


Rating 10/10
5/5
modified review posted

"Great selection and best prices around. Orders always arrive on time or exceed expectations."

modified review Rep reply posted Aug-07-2014

pureformulas, PureFormulas.com rep has responded

“Thank you kindly for trusting us with your health needs, marley07712! We will always strive to exceed your expectations :) We hope to serve you again soon!”


Rating 10/10
5/5
modified review posted

"Had the products that I wanted and shipped it very quickly with no waste involved to be returned."

modified review Rep reply posted Aug-07-2014

pureformulas, PureFormulas.com rep has responded

“Thank you for your feedback, horsegal173! We appreciate the opportunity to serve you :D have a happy and healthy day!”


PureFormulas.com is a Merchant Member! Learn more

PureFormulas.com is a merchant member
PureFormulas.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,849 merchant members.