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  • Puget Custom Co Puget Custom Computers Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2707 West Valley Hwy N Auburn, WA 98001
    • Contact: support@pugetsystems.com
    • Phone: (888) PUGET-PC
    • Customer Support: (888) PUGET-PC x2
    • Business Hours: Weekdays, 9:00am - 6:00pm PST
    • Fax: (425) 484-6208

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.45/10 6.45/10
    Chance of future purchase: Rating 9.69/10 9.69/10
    Shipping & packaging: Rating 9.87/10 9.87/10
    Customer service: Rating 9.95/10 9.95/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-22

Moved from iMac to Puget Serenity Professional and couldn't be happier!

"I was a long time user of Macs and was in need of upgrading my iMac. After waiting and waiting for Apple to update the iMac, I made the decision to switch to a Windows 10 PC. I use my computer for reading cardiac medical imaging and for my photography hobby. William George guided me through building my Puget Serenity Professional system, telling me which upgrades made sense, and which would not add to the performance of the system for my needs. I appreciated the honesty when I was told that less expensive components would perform better in the system I wanted. I was updated frequently during the build process and the computer arrived carefully packaged. It has performed beyond my expectations and is certainly the zippiest computer I have worked with.

There are several additional benefits that you will receive from working with Puget Systems:

The Windows installation is clean. The computer does not come with many of the preloaded programs that you find on computers from the major brands.

The computer comes preconfigured with the recommended security settings.

For no additional costs Puget Systems wired the computer for four additional hard drives to make future upgrades easier.

The customer service is excellent, before purchasing, during the build process and most importantly after delivery.

I ensure you that you will be pleased if you choose to use Puget Systems, no matter what your computer needs.
"

This review was modified by tocatamo on February 24 2017 07:45:01 PM

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Verified Customer
Rating 10/10
5/5
2017-02-21

Absolutely outstanding in every way

"Completely and totally satisfied with my purchase. These guys are simply great....from ordering, to support, to follow-up. Everything. Wasn't my first purchase from them, and it won't be my last."

This review was modified by michael_sandler on February 23 2017 01:45:01 PM

Rating 10/10
5/5
2017-02-21

Awesome machine. Fantastic service!!!

"I've been using my machine for a couple weeks now. It's just awesome.
I've been editing up a storm.
I also want to thank the guys on the sales and service team. So nice. So patient.
I especially enjoyed my conversations with Wilson. He REALLY listened.
Beautiful packaging.
Overall I am very impressed.
"

This review was modified by lucy-27075 on February 23 2017 12:00:10 PM

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Verified Customer
Rating 10/10
5/5
2017-02-20

By far one of the best computer I have bought

"I couldn't be happier with my purchase! The computer is rock solid and they delivered on everything they promised. Yes, you will pay a little extra but trust me, it will save you on the long run. "

This review was modified by blackmagic_dev on February 22 2017 08:30:01 AM

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Verified Customer
Rating 10/10
5/5
2017-02-19

Love Puget

"I have bought two custom computers from Puget. They are the best in the business. Hands down. "

This review was modified by rickmcbridejr on February 21 2017 07:15:01 PM

Rating 10/10
5/5
2017-02-19

Puget Systems rules!

"I received my 3rd Puget machine 8 days after ordering! Came with all the usual goods and no bad. The entire experience--from just looking to now I'm using it--is pleasant, rather than an ordeal, and an extension of all the rave testimonials and tributes to Puget Systems that can be found on the web. I will never buy a PC or laptop from another company. Thanks, Puget Team, for a great build, excellent service, and ongoing support!"

This review was modified by jdy_grg on February 21 2017 01:45:02 PM

Rating 10/10
5/5
2017-02-17

You'll Never Buy a Brand Name Computer Again

"If your PC buying experience has always been from "name" manufacturers such as HP, Dell, Lenovo, Acer, etc., dealing with Puget is a massive breath of fresh air. I bought my first Puget system 3 1/2 years ago and just purchased my second, a new system for a family member. In both cases, from configuring through setup, the experience is like no other you may have had with a new computer system purchase.

As a retired HP employee, I watched as the quality and service of their PCs degraded with shrinking margins over the years. Support got to be poor and hard to get. Friends who purchased Dell and Lenovo told similar stories. I finally decided to look at custom-build companies and after research, decided to give Puget a try.

For (arguably - not sure it's even more for equivalent systems) a small price premium, you get a HUGE bump in service and product quality. The fact that every order is personally checked and a dialog established with a CS rep at Puget tells you a lot. They want to make sure they do it right the first time so there are no mistakes and customer satisfaction is at the top of the scale.
Component quality is significantly better than the brand names (Puget's reputation stands on the quality of their systems) and as an example, my 3 1/2 year old system is running as good as they day it came out of the box with regular, gentle reminders from Puget to clean filters, do maintenance on the OS, etc.

All systems are tested individually during and after the build process. Test results are published on your order page so you can see how your system performs. They even include thermal imaging of the system idling and under full load so you can see the difference and the thermal output of your individual system as it will be when you set it up in your environment.

If you are an experienced, knowledgeable customer, get on Puget's web site and go crazy customizing a system for yourself. Even saving a quote for later purchase will elicit an offer for a gentle review to make sure opportunities for improvement aren't missed. On the other hand, you are used to going to Best Buy, Fry's, Costco, etc. to buy off the shelf systems, look at the standard Puget configurations or better yet, give them a call and describe your situation and they'll configure one just for you.

Don't pass up an opportunity to at least take a look at Puget as an alternative source for PCs. Visit their site or give them a call. I will guarantee you'll not be disappointed.
"

This review was modified by doug-65726 on February 21 2017 12:15:07 AM

Rating 10/10
5/5
2017-02-15

easy and helpful

"William was very patient, helpful, and easy to work with. He answered all my questions promptly and in an easy way to understand
"

This review was modified by michinobu on February 17 2017 04:00:08 PM

Rating 10/10
5/5
2017-02-15

Puget Systems - no BS

"Every one at Puget Systems is professional and never tried to push anything extra nor did they push the sale. I started my computer system quote and they, in particular William George, gave his opinion that I actually didn't need some items. By dropping them I had extra money to upgrade my processor and mother board. I actually took several weeks to finalize my purchase and it was well worth it. A blazingly fast system that more than meets my extreme demands as a web developer and photographer. Packaging and shipping was way above standard. Three months later and no problems. Can't give enough kudos."

This review was modified by robert_wagner34 on February 17 2017 02:15:01 PM

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Verified Customer
Rating 10/10
5/5
2017-02-14

Puget Custom Computers gets my order right even when I don't!

"I have been a Puget customer for two companies now. (I'm a tech founder.) We've gotten everything from desktops to large servers and we've always been very happy.

In my most recent order, I asked them to send the machine without some of the goodies that we needed. At that time, they only had the 1 TB Samsung 960 and we wanted 2 TB, so I got a boot SSD and figured I'd buy the 2 TBs online. Also, we're up to our ears in unused Windows licenses and I figured that we'd save a few bucks and order it without the OS.

Even though we told Puget that we were going to buy the Samsung 960s elsewhere, they helped us make the best decisions about configuring them. They knew of an option that I had not properly considered and helped us choose the best way to set up the system.

I had forgotten how many drivers need to be installed on a bare-iron install. Stuff on the motherboard, cards, name it. Puget gave us the latest BIOS, but the rest of the stuff is OS-specific and so that was up to us. We quickly figured out that we had signed up for a lot more work than we had expected. At one point, we thought that we had to install 95 new drivers! Again, as with the Samsungs, Puget was making zero money off of our decisions, in this case a series of at least 95 self-inflicted wounds, but they still helped us. With their expertise, we were first able to cut the number from 95 to something closer to 15 without sacrificing anything. Second, when the Nvidia driver decided that it didn't like our version of Windows 10, they helped us figure out the problem that we and Nvidia (but not Puget) had caused and how to solve it. We were able to get the install done correctly in a very short time thanks to their excellent customer service and tech support. And of course the machine worked flawlessly because their pre-ship testing is second to none.
"

This review was modified by mlboucher on February 16 2017 11:15:01 AM

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Verified Customer
Rating 10/10
5/5
2017-02-12

Star Treatment

"This is the second system I buy from Pugget and I am very satisfied. Not to mention the fact that I got to watch it being built by Houston in a Live Twitch Stream, which made my day. The Old system was 7 years old before I decided to replace it. This new system runs circles around it. The only regret I have is that I didn't pay extra to get it sooner. pugget is a no bS company. They deliver just what you order and will even help you configure a system that's best for your needs. I highly recommend this company"

This review was modified by winemasterskye on February 14 2017 04:45:02 AM

Rating 10/10
5/5
2017-02-09

Fast and Responsive

"These computers are not cheap. But then again, neither is a MAC. I have owned several high end PC's over the years and I chose these guys because they clearly do more than throw parts in a box. They test the components thoroughly and they THERMAL test the configured systems. ie: Heat equals death in a computer. You pay a premium, but they give you premium service and the before purchase and during purchase communication is unlike anything I have ever experienced, I got updates as my computer was being built, performance metrics and photos. Could I have built this PC? Yes. But not nearly as good and certainly minus the reams of meta data they have accumulated. So far, so good!"

This review was modified by msft_dcotton on February 14 2017 12:00:17 AM

Rating 10/10
5/5
2017-02-09

My new system is fast and quiet

"I wanted a PC that had fast responsiveness but most importantly I wanted one that was quiet. I chose the Serenity model and am very pleased with its operation. The technical staff at Puget systems was responsive to my email questions prior to the sale and provided quick phone support for a minor technical glitch that I had with a DVD driver.

I would have no reservations in recommending that others consider Puget Systems when they are looking to upgrade to a new PC.
"

This review was modified by jwakeman on February 14 2017 12:00:14 AM

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Verified Customer
Rating 10/10
5/5
2017-02-06

Quick & Easy

"Easy to pick out the type machine you want built. Puget made suggestions that improved my choices. They quickly built my machine and delivered it to me. It runs really fast, has much storage and works better than I could have expected. I highly recommend them if you want a one of a kind machine built to your specifications and needs."

This review was modified by lloyd_i_richardson on February 08 2017 07:15:02 PM

Rating 10/10
5/5
2017-02-06

Puget Systems = the best of the best!

"Received my new build from the masters over at Puget Systems. I knew it was going to be glorious, and I was right. Build quality, customer support, shipping - everything was fantastic. The amount of joy I experienced unboxing this beauty.....that's a joy I haven't experienced in a long time. There really isn't much more to say. Thank you Puget Systems!"

This review was modified by holdenwook on February 08 2017 06:15:02 PM

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