Puget Custom Computers Reviews - pugetsystems.com Ratings at ResellerRatings

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Rating 10.00/10 1,423 reviews

10.00 / 100
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All Customer Reviews (1,436)


Rating 10/105/5
modified review posted

"Absolutely fantastic experience. From the ordering process, to consulting on exactly what I wanted/needed in the system, to the online tracking while building, and finally receiving the system - it couldn't have been more perfect.

These guys truly do a fantastic job and I will absolutely buy from them again.
"



Rating 10/105/5
modified review posted

"Working great and much quieter than expected."

Rating 10/105/5
modified review posted

"Great pre-sales support to help choose the right model and options
Responsiveness to my questions was immediate
I appreciated the real time view to my system's build
The YouTube video of the final quality test was a very nice touch
"

Rating 10/105/5
modified review posted

"Easy to order, fast to deliver. No issues at all!"

Rating 10/105/5
modified review posted

"The difference with Puget is service. When I decided it was time to get a new computer after 8 years, I was torn between building it myself or having it built. Although I enjoyed putting my last computer together, I no longer really have to time to devote to the assembly, and in particular the steps needed for proper quality control when building a decent rig (burn-in tests, memory validation, tweaking BIOS settings etc).
From the first few emails I exchanged with William George at Puget I knew I had made a good choice. He was knowledgeable and helpful, willing to work within my budget and not hesitating to recommend less expensive parts if they would fit my needs. He was also very responsive; most of my emails were answered within an hour of being sent. They were also able to accommodate my request for a Win7/Linux dual-boot system which was excellent (kudos to them for even installing the NVIDIA driver on the Linux OS instead of Nouveau without me even asking so I could run CUDA code with no hassle!).
The build process itself took about a week from the time I completed the order to the time it shipped. Puget's website is great at keeping you up to date! You can see exactly what part is being installed or what test is being run and at what time. They will also post pictures of your system (the thermal images when idle and under load are a particularly nice touch). The array of tests that they run is very impressive, with literally every part of the system subject to thorough testing while they keep track of CPU/GPU temperature.
The computer arrived safe and intact; it was very well-packed and came with every accessory neatly bundled, and a binder containing all relevant information on my system, including restore disks.
Overall my experience with Puget systems was incredibly satisfying. It was more expensive than building it myself, but in my mind the extra money was for a worry and hassle-free experience (enhanced by the lifetime support and labor warranty), and a well-tested and incredibly fast machine! I would recommend them to anyone.
"

Rating 10/105/5
modified review posted

"With just a basic description of what I want to use the computer for, Puget helped me pick all the best stuff for it. So, I got their expertise selecting the pieces. Then they built it, installed everything, checked the cooling, and delivered the whole thing all ready to run.

Custom computers really are different. This is marketplace where motherboards complete with other motherboards, cases compete with other cases, etc. Each piece is selected on its own merit. This is not at all like a generic computer designed to deliver computer specs at the lowest price.
"

Rating 10/105/5
modified review posted

" First off I have a pretty good amount of past experience in building my own desktop computers. I've come to expect top performance and top reliability in the finished product with the security of knowing the quality that went into the build.

Im currently a 100% disabled veteran after a life career in the Army and 4 tours in Iraq and I haven't the patience nor the steady hands anymore to build my own computer. My last one which was my first prebuilt was a high end store bought brand that left much to be desired!

I decided to look online for a custom build where I could choose what I wanted in my finished computer. I spent countless hours and many nights researching all the various companies that do this to include all the so called custom gaming computer sites with high end components. I began to have a lot of second thoughts and considering taking on the build myself! Because of the lack of experience, quality control, possible refurbished parts and assembly line techniques most online custom computer companies used I couldn't live with myself investing my hard earned money in any of them.

After crossing nothing but positive reviews on Puget Systems I decided to take a look and discovered something much different than all the other sights. A company that made quality control and attention to detail to the clients needs priority number one! Puget is a company that displayed an attitude of caring more about what the client is getting rather than bogus monthly sales on the newest gaming computer or coin mining hyped systems like most of the other sites.

I had them build me one and before the computer even left there shipping dock because of their dedication to keep the customer informed on every step of the build I had a confidence that every penny spent was a worthy investment. Now that I have it at home in use to say my expectation where met would be an understatement. Puget Custom Computers is as professional as you can get in this business and the quality of the build is literally a work of art. I only wish other specialty companies could be this serious about their product and care about loyalty to the customer like Puget does!

Plain and simple if you want a custom computer that you can count on and know your investment was a good sound one then have Puget Systems build It! You won't be disappointed and you have a true professional quality company that guarantees to back you up!

RL Trahan
US Army(R)
"

Rating 10/105/5
modified review posted

"Very processional order, progress, and delivery process. Robust system, fast, just the way I requested."

Rating 10/105/5
modified review posted

"The computer is great. Just what I wanted. Puget does a heck of a job keeping you informed during the build and makes great suggestions to make the computer better. It arrived boxed up so well that I don't think anything could hurt it during shipping. I will go to Puget if I ever get another computer. They fully test the computer and send you the reports and pictures thru email which I thought was great.

Jerry
"

Rating 10/105/5
modified review posted

"Excellent service from the beginning, starting with a free consult. Amazing communication and follow-up via phone and email. Product delivered as ordered and on time. Excellent tech support when needed help setting up my new computer. I love the Puget Serenity-so quiet. "

Rating 10/105/5
modified review posted

"Everything exactly as expected."

Rating 10/105/5
modified review posted

"Working with Puget Custom Computers was a wonderful surprise. I saved a configuration, before any purchase and was contacted to see if there was any assistance needed. Great communications to assess the trade-off of components, RAID configs, additions to support my devices. I got a video of my unit as it was being tested and pictures of the final product before shipping. It was like having a baby! Awesome customer service and the PC I received is exactly what I wanted."

Rating 10/105/5
modified review posted

"Hello Friends,

The Puget Obsidian is the best computer I've ever had. I'm a very satisfied customer. Five stars out of five.

The Ubuntu distro runs like a dream. There was one minor quibble though. At first it wouldn't boot into a bootable DVD. I tried it a few times. Then I tried a different DVD and it booted. Then I tried the original DVD that wouldn't boot, and it worked. It seems to have fixed itself. I was worried for a minute there but it's fine now.

As I said, a minor anomaly. All is well.

Thanks for checking.

Chris Fasano
"

Rating 10/105/5
modified review posted

"The Customer service was knowledgeable and recommended several changes that not only gave me a better product but saved me money."

Rating 10/105/5
modified review posted

"Excellent communication and consultation on a configuration. The build quality is amazing. All internal wires are optimally installed and beautifully assembled. Packing for shipping is also something I never saw before in a good sense. They care about what they sell. Also a test report included in the package is very nice.
Overall, their service went far beyond my expectation.
"

 

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