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Full Rating Profile
  • Rating 10.00/10 1,432 reviews

    10.00 / 100
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    Puget Custom Computers is a merchant member
    Puget Custom Computers participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,875 merchant members.
  • Puget Custom Computers contact information

    • Address: 2707 West Valley Hwy N Auburn, WA 98001
    • Contact: support@pugetsystems.com
    • Phone: (888) PUGET-PC
    • Customer Support: (888) PUGET-PC x2
    • Business Hours: Weekdays, 9:00am - 6:00pm PST
    • Fax: (425) 484-6208

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 5.66/10 5.66/10
    Chance of future purchase: Rating 9.53/10 9.53/10
    Shipping & packaging: Rating 9.95/10 9.95/10
    Customer service: Rating 9.82/10 9.82/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

All 1,446 Customer Reviews

Rating 10/10
5/5
modified review posted

"Product delivered on time and as advertised. I was contacted by several representatives throughout the buying process to ensure i was having all of my questions answered. Excellent product."




Rating 10/10
5/5
modified review posted

"I liked seeing put together up, the updates on its process and the follow up after delivery. The PC it self was exactly as expected. Running well."


Rating 10/10
5/5
modified review posted

"I have purchased and built many computers through the years. This time when I started looking to buy a new computer, I was again thinking of building it myself. My extensive search on the Internet gave many options for purchasing parts and/or having it customized or custom built.

I am "allergic" to noise, and wanted a computer that was as SILENT as possible and with top notch PERFORMANCE. My search led me to Puget Systems, a company I had never heard about before. So I did my due diligence and researched the company. I found loads of comments and reviews about the company, and close to 100% of them were bragging about how good this company is!!!

I started to "configure" my computer on their site, saved it so I could go back to it and make changes, which I did during several weeks, to make sure I got the configuration I needed.
During this process, I received a prompt email from Wilson Chau at Puget Systems, offering his assistance in reviewing my configuration and answering any questions I may have.
I had some concerns, and Wilson immediately replied and took care of all issues I brought up.
I sent him an email late at night one day - and within minutes, I had his reply.
Then I sent him an email very early morning next day - and again he replied within minutes. This guy never sleeps, LOL.

After placing the final order, I could literally watch online as the computer was built, the progress, who was working on it, and when it was done. Very cool!

The computer arrived exactly as scheduled, and the first thing I noticed, was the incredible thorough packaging. Absolutely top notch care!

The second thing I noticed after opening the computer and looking inside, was how incredible well put together and organized everything was, how nicely the cables were organized, how thoughtful the sound dampening material was applied etc. etc. There were nothing I could point to - that could have been done better or nicer!
Top notch assembly!

Today I am the happy owner of a brand new Serenity Mini, with Intel Core i7-4770k and Samsung 840 Pro SSD.
The computer is very fast, and it is absolutely quiet!
I sit next to it, but I cannot hear it running!

I will recommend Puget Systems to ANYONE looking to buy a new computer.
When you buy QUALITY - you will never regret, and you can enjoy for as long as you have your machine.

Thanks to all the people at Puget Systems - who built and handled my computer!

OS, California
"


Rating 10/10
5/5
modified review posted

"They did a great job. Worked with me every step of the way and I am very pleased with the product"


Rating 10/10
5/5
modified review posted

"We bought a second computer from Puget because we were so pleasantly surprised by the great service, their excellent products, and the thoroughness of their testing process when we purchased our first computer from them. Even with living in Canada, where there's hassles/extra expense with cross-border duties, etc., we would continue to go to Puget for future computer needs."


Rating 10/10
5/5
modified review posted

"I wanted a well equipped computer that is quiet.... and the quietness exceeded my expectation. The older PC sitting next to this Puget system sounds like a hair blower. When I power off the old PC, the room become so quiet it feels surreal. Yeah, it's a little pricey, but it's hard to go back now."


Rating 10/10
5/5
modified review posted

"This is my third Serenity computer from Puget and I'll never go anywhere else. Back in 2007 I read an article about Puget's quest to make quieter computers and I was definitely interested. I had bought a computer from a nation-wide company and it was so loud it drove me nuts. The Serenity from 2007 was amazing and surpassed my every expectation. In fact it made me wonder why more companies didn't try to do this. When it was time to get a new computer in 2010 I got my second Serenity and just now received my third one... and to my amazement, this one is even quieter than the first two, even though it's the most powerful of the three. I honestly can't even tell it's on and that is a testament to Puget's experience with quiet computers. Just when I thought they couldn't get any better, they did. Also, their staff is amazing and incredibly helpful. If you enjoy a quiet room but a powerful computer, these guys do it better than anyone!"


Rating 10/10
5/5
modified review posted

"This is my second computer that I have order from Puget Systems and three years later they have the same excellent customer service, quality, attention to detail and responsiveness that I experienced the first time.

I will continue to recommend Puget to everyone that I know or who ask my opinion of purchasing a computer.
"


Rating 10/10
5/5
modified review posted

"I had a great experience with Puget Custom Computers. I was very pleased with the build and the software install. There was no bloatware, the computer worked flawlessly from the first boot up. I have always built my own systems before this one, and probably wasted a lot of my time with bios settings and the blue screens. Just getting it to work is not good enough for me now. The techs at Puget did a fine job and I couldn't be more pleased with the results. No problems at all. Highly recommended."


Rating 10/10
5/5
modified review posted

"I recently purchased a custom laptop for field photo editing from Puget Custom Computers and am very pleased with the entire experience. They are very knowledgeable and helped me get what I needed and wanted without paying for hardware I wouldn't need. They also helped me keep my amperage draw minimal without sacrificing speed. All inquiries were answered quickly, accurately,(with details), and politely. The laptop is fast, quiet, and runs cool. The keyboard is a delight to use. I would recommend Puget to anyone who wants a top quality PC configured just how they want it. "


Rating 10/10
5/5
modified review posted

"In addition to the quality of the computers they assemble and sell, what I really like is the customer service. No matter what the problem Puget staff is there to resolve it. "


Rating 10/10
5/5
modified review posted

"Absolutely fantastic experience. From the ordering process, to consulting on exactly what I wanted/needed in the system, to the online tracking while building, and finally receiving the system - it couldn't have been more perfect.

These guys truly do a fantastic job and I will absolutely buy from them again.
"


Rating 10/10
5/5
modified review posted

"Working great and much quieter than expected."


Rating 10/10
5/5
modified review posted

"Great pre-sales support to help choose the right model and options
Responsiveness to my questions was immediate
I appreciated the real time view to my system's build
The YouTube video of the final quality test was a very nice touch
"


Rating 10/10
5/5
modified review posted

"Easy to order, fast to deliver. No issues at all!"