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  • Puget Custom Co Puget Custom Computers Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2707 West Valley Hwy N Auburn, WA 98001
    • Contact: support@pugetsystems.com
    • Phone: (888) PUGET-PC
    • Customer Support: (888) PUGET-PC x2
    • Business Hours: Weekdays, 9:00am - 6:00pm PST
    • Fax: (425) 484-6208

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.4/10 6.4/10
    Chance of future purchase: Rating 9.43/10 9.43/10
    Shipping & packaging: Rating 9.84/10 9.84/10
    Customer service: Rating 9.71/10 9.71/10
    Return/Replacement policy: Rating 10/10 10/10

1,924 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-21

Excellent Products and Service

"A very knowledgeable sales representative assists you with your order (he have given me uniformly good advice in all four of my purchases). The build process is fully transparent (you can follow along and always see where they are in the process). No bloatware and you get exactly the machine you want. Don't know how they could do it better."


Rating 10/10
5/5
2016-07-20

went the extra mile on setup

"I ordered a system from Puget so I could run a single Linux application that required specific hardware, and was blown away by how helpful they were in the planning, purchase, and setup stages, engaging in a long email discussion of my requirements and then offering to install the software for me, to make sure it would really work on the system before shipping it! Since this was my one and only purpose for the system, it was a great relief to have this kind of reassurance before committing to buy it. "


Rating 10/10
5/5
2016-07-20

A great product with great customer service

"I have had one of their laptops for almost five years now. Their order team was friendly, professional, and helpful during the process. I have had no need for any upgrades, changes, or service until I made the mistake of changing my OS to Windows 10 from Windows 7. Today, I contacted customer service with questions about RAM and was answered quickly with the information I needed. I will never order a computer from another company, desktop or laptop. I use my laptop for MS Office, internet surfing, and gaming."

This review was modified by xerotolerance on July 20 2016 11:41:40 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-14

Puget Custom Computers...top notch company!

"I love my Serenity so much, I bought a second one for my wife. Puget Custom Computers website is a pleasure to use and very informative. The company is supportive NOT pushy and delivers a quality product. They are the best of the best when it comes to custom computer builders. You will be very pleased with this company!"


Rating 10/10
5/5
2016-07-12

Best company I have ever purchased from.

"The computer was a tad pricey compared to all those other sketchy custom built computer sites. However very reasonable compared to other reputable computer building sites.

My computer is so well put together. It runs amazing, the inside is so cleanly put together and is exactly what i ask for. They test your computer extensively to make sure it works well.

Also their tech support is the best I have ever seen. They are incredibly quick to reply. My second time contacting Puget tech support, I placed a help ticket on the website, and within a half an hour I got a call, from an incredibly nice and helpful lady who fixed my computer problem within minutes.

I can not stress enough that you buy from Puget if you want an amazing computer from a truly amazing company!
"

This review was modified by JustNobody850 on July 12 2016 03:22:17 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-09

"I have never dealt with any company, or organization that I could recommend as highly as Puget Systems. From design assistance to building a quality product to being available to provide the highest level of post-purchase customer service...they purely and simply are the best.

What a pleasure working with them.
"


Rating 6/10
3/5
2016-07-05

For the price, not worth it

"I ordered a Spirit model model desktop 14 Jun 2016, it arrived 29 Jun. Customer service quickly answered questions regarding the parts and gave useful recommendations before I placed the order.
It arrived in fine condition, a lot of boxes, a lot of padding, not a scratch on the computer.
Plugged it in, booted up fine, downloaded and installed some games, performance is very good.

Then I go to plug in my old external hard drive. One of the selling points for me on this computer was its large drive bays. I've gotten tired of playing hard drive shuffle with previous computers and I wanted to be able to just plug in my old drives and forget about them. Nope, computer wouldn't boot with any of my other drives plugged in. Called Tech Support, they recommended I switch cables around, no change. So they recommended I buy USB-Sata adapter and just use as external drive. So that's that, back to hard drive shuffle. Bought a hard drive dock and that's just good enough I guess.

Then I noticed when viewing Youtube videos my WiFi was cutting out approx once an hour, no other computers in my house were having this problem, so I call Tech Support, they emailed me the driver and a Internet protocol reset tool. No change. Eventually WiFi connection cut out completely.
Spent couple hours trying different software configs and restarting, no further advice from Tech Support. Called the maker of the WiFi adapter they recommended trying a different PCI slot. That got me back to occasional cutouts. Puget Tech Support said they were glad to hear the issue was fixed and they closed the ticket.
Then I got to spend the weekend trying different older drivers and different versions of the WiFi adapter software until some random combination gave me a stable connection.

tldr: Puget made a quality, premium-priced computer but when it came time to solve the issues that inevitably crop up their Tech Support was no more useful than a Google search. Knowing what I know now, I would have been better off getting the same computer cheaper elsewhere.
"

This review was modified by BenBob on July 05 2016 04:47:10 PM

Rating 10/10
5/5
2016-07-02

Excellent service from start to finish

"Needed a new PC for gaming. My old PC was from iBuypower, and had served me faithfully for 5 years. I was contemplating buying from them again but decided to do some research, finally settled on Puget Systems.

Overall, extremely satisfied with the machine, customer service, and delivery. Would strongly recommend for custom PC shoppers. It's a high price point, but you're getting high quality service and product for it.

PROS:
- Very helpful in the design phase, quickly responding to questions and providing suggestions via email based on my primary use case (gaming)
- Once I submitted the order, great visibility on the Puget Systems website into what stage my PC was at and estimated timelines
- My PC arrived in excellent packaging, with detailed instructions on how to unpack
- PC booted up fine, has been working smoothly for the past couple of months, and looks great
- A service rep also called me to make sure I haven't had issues about a month after delivery

CONS:
- High price point for custom PC maker
"

This review was modified by Slashes on July 02 2016 06:40:22 PM

Rating 10/10
5/5
2016-07-01

Great Customer Service

"Puget Custom Computers is a great company. Very positive experience. William worked with us to find the type of computer that we could afford but that would also fulfill our needs. We wanted a PC that could handle the HTC VIVE. Not only were they helpful, they were completely dialed into the requirements. We got the PC home and it not only runs HTC VIVE software well, but with high performance. Perfect support. We chose them exclusively because of their expertise, proactive effort, and class. They delivered from start to end. That 9.9 / 10 they have is no joke."


Rating 10/10
5/5
2016-06-27

Great Experience all around

"Before Ordering:

I had saved some quotes on some builds I was looking to purchase in December and one of Puget's followed up with me to see if I had any questions. William was very helpful in deciding between certain components for my needs and also gave suggestions to help me save a couple hundred dollars. He also made a note for the people building the PC to prewire the build for an additional video card and some additional hard drives, so upgraded will be less of a headache for me.

After Ordering:

I loved the fact that I could track the build of my PC and look at the results of the different tests and benchmarks that they were running. I really felt that conveyed both an attention to detail and quality assurance.

PC arrived:

The PC arrived in January of this year, and I was very please with the packaging. I was worried that things might shake loose during shipping but the packing was immaculate and everything worked perfectly. The documentation binder is probably the most thorough I've ever seen. They even sent me a thank you card several months later.

I've spent about half a year with this PC and it has been a Joy. I haven't had to deal with any issues, so I can't really comment on the post-sale customer service, but if every other aspect of their operation is any indication, I feel like I will be in good hands. They definitely earned a repeat customer.
"

This review was modified by Mgarner84 on June 27 2016 02:01:29 PM

Rating 10/10
5/5
2016-06-24

Incredible positive experience in building a custom computer

"I came across Puget Computers by chance as I was looking for different computer parts to build my own. I decided to give them a call, and talked with William. I know computers, and usually build my own, but being a physician I have trouble keeping up with the newer stuff, like M.2 and U.2, SSD etc but I quickly got up to date, and talking to William I realize he knew what worked and what was not so good in my hi speed system for video editing and Photoshop. I had talked with somebody local before and there was such a difference in knowledge. Whatever I threw at him, he knew it and was able to give me sound advice. That included how to connect my present monitors to the video card, which best for internal storage, etc. That was just the beginning. Their response to my numerous calls, the way they keep track of the computer build up and the pics they send at the end of all the bios settings, I thought I was dreaming. Never encountered such a quality operation before. No " your call is important to us" stuff. I get a PERSON usually in one ring. Cannot be more grateful and lucky I found this incredible place. Quality is important to me, and that is what they have in abundance."

This review was modified by eskneler on June 24 2016 03:18:37 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-20

"It was the best pre sale, post sale, and product experience I have evr had."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-19

My new pc rocks

"The whole experience with Puget is above expectations. I am a Windows computer professional. Use my computer 12 hours a day during work days and about 5 hours a day on week ends I work and play with it. Thus, my PC is my most valuable tool I use. I don't get one often so I did lots of research.

Price:
I could not match my configuration exactly when comparing against other vendors, but I compared against a base configuration that was attainable. Puget's price point was compelling when comparing against all the top rated competitors in the market.

Communication:
Emails were answered in a timely manner. When the support team knew what I wanted they made adjustments that made my purchase convenient without any prompting. I asked more than one question or should I say I sent multiple separate emails asking a question or two. They are nice to work with. But...

All in all, for me, the one thing I appreciated the most was that they lived up to their own hype about their service and quality. It is now about 2 weeks since I my pc arrived and was brought online.

Highly recommend Puget Custom Computer !!!!

Conclusion:
PC arrived plugged it in, worked great.
"

This review was modified by dishmann on June 23 2016 08:35:07 AM

Rating 10/10
5/5
2016-06-18

Fast build in both senses

"They were helpful in reviewing my order, and once ordered, were very fast In building and testing the system. It arrived unscathed. The build quality is wonderful and the system is very fast."

This review was modified by Ahendr on June 23 2016 08:35:07 AM

Rating 10/10
5/5
2016-06-17

Worth Every Dollar!

"I spent a few months researching custom computer makers to find one that I felt the most comfortable with. Even though I found cheaper companies out there I never really felt comfortable with using them. I knew I could trust Puget systems to deliver an awesome product and they did! Not only did I receive my computer in 9 days from the time I placed my order but I was in contact with my sells rep. constantly. Jeff Stubbers was a great resource and really helped me to find the computer that fit my needs. The computer arrived undamaged and booted up perfectly. Puget Systems is worth every dollar because of the customer service and piece of mind you'll have after you order from them. "

This review was modified by peterjoem on June 17 2016 01:27:10 PM

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