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Stores > Puget Custom Computers
  • Puget Custom Co Puget Custom Computers Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      98001
    •  
    • BUSINESS HOURS
      Weekdays, 9:00am - 6:00pm PST
      GENERAL PHONE
      (888) PUGET-PC
      FAX
      (425) 484-6208
    • SUPPORT EMAIL
      support@pugetsystems.com
      SUPPORT PHONE
      (888) PUGET-PC x2

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.38/10 7.38/10
    Chance of future purchase: Rating 9.74/10 9.74/10
    Shipping & packaging: Rating 9.64/10 9.64/10
    Customer service: Rating 9.80/10 9.80/10
    Return/Replacement policy: Rating 9.90/10 9.90/10
Voice your opinion! Review Puget Custom Computers by clicking a star below.
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Verified Customer
Rating 8/10
4/5
2017-09-16

Attention to detail

"Puget Systems did an outstanding job of building my desktop computer. The cable routing the elegant build they made for support for the cooling system was greatly appreciated. They system is amazingly quite and a powerful build used for video and photo editing. There is a small glitch with Adobe Bridge that causes the system to crash, but I'm betting its an Adobe problem, not a hardware problem, because all my other software is super fast and flawless. They know how to package a system for delivery, too. My last build was from "I Buy Power" and that system had the hard drives falling out of their chaises by the time it arrived. Puget Systems used 2 boxes, styrofoam and suspended the box inside another box with a even more durable styrofoam inside that box. Impressed with all the attention to detail, much appreciated! Have not had to use customer service, but I hear they are very responsive, during the build process they did an excellent job of keeping me up to date on their progress. I highly recommend Puget Systems for your high end computer builds."


Rating 10/10
5/5
2017-09-15

Puget Systems is frickin awesome

"I operate a freelance animation and video production business out of my home. I was tired of my computer lagging when doing heavy projects in After Effects, Photoshop and Cinema 4D. So I shopped around and found Puget. Since buying an After Effects Solution system from Puget I am blown away by the power my computer has and I got my entire system for $4k which is a steal for the power I've got now. The entire Puget process is the best I've ever seen. They don't make commission and were honest enough to even talk me out of spending more than I needed for my workflow needs. I love how they attach notes on your account so you always know what's happening while they are building your machine and I love that my machine is built in the USA by people with a good job that pays well. I had a minor problem with blue screens on Windows 10 and the tech support team followed up promptly and took immediate action to fix the problem, and the fact that they offer lifetime tech support is unheard of. They take responsibility for every part of the system they sell including Windows and all hardware components. I feel like they are operating with the integrity we hear stories about from the 1950's when companies cared about customer service. I Love, love, love Puget Systems! "


No Avatar

Verified Customer
Rating 10/10
5/5
2017-09-11

Puget Systems is an Awesome Company

"Puget Systems has fantastic customer service. They really do a good job on taking care of the small details that make a huge impact on your satisfaction. Without any hesitation, I would recommend buying your next computer system from them. I loved how responsive the were in communicating with me. If you call them you don't get a call center they answer the phone and talk to you and they want to answer your questions."


Rating 10/10
5/5
2017-09-11

Numerical Simulation Workstation from Puget

"Puget was excellent. Their website is fantastic, and their service was on point. When there was a hiccup in our build, they reported it immediately and proceeded with a quick turn-around on the fix. They were super responsive in the order process, and answered all of my questions expertly. I and my company will definitely return to Puget for future systems."


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Verified Customer
Rating 10/10
5/5
2017-09-08

I have bought 4 custom workstations and a custom Laptop over the years which should speak for itself

"As implied in the title, satisfied customers keep coming back. There is no cutoff time on there tech support. I have called them 3 years later to get assistance and no question about being out of warranty on tech support. They go out of their way to help you resolve your issue. When you build your computer and ask for their review they will tell you that you may have a component that is an overkill and suggest another even if it's at a lower cost meaning a saving to you. This is a first class company and that's why they have been able to not only stay in business but to grow. "


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Verified Customer
Rating 10/10
5/5
2017-09-07

Buying Puget means consistent , predictable and professional support.

"Buying Puget means consistent , predictable and professional support. I am a repeat-repeat-repeat customer and will continue to repeat as long as they do the same:)"


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Verified Customer
Rating 10/10
5/5
2017-09-06

Great Product and Service

"5 star experience from start to finish. Designed system through their website platform and eight days later received the computer in a well packaged box. I bet I would've received sooner if there was no delay due to a special order for a component. Transparent sales journey and excellent customer service. And the system is rad."


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Verified Customer
Rating 10/10
5/5
2017-09-02

Always top notch, best I've ever seen

"I've been buying computers (from retailers and custom builders). These guys are top from helping architect to delivery and follow up. Buy with confidence. "


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Verified Customer
Rating 10/10
5/5
2017-08-30

Best place to get your monster PC!

"These guys know their stuff! Plus they are sooo helpful, patient, and great communicators! I called them many times before finally ordering my PC, and they answered many of my questions. Once I ordered and they started building, I got live updates from the people putting it together- telling me what they did and what's next- complete with photos of my baby (computer baby, not my real daughter, that would be weird). I can't recommend Puget highly enough!"


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Verified Customer
Rating 10/10
5/5
2017-08-28

Best machines I have ever had

"I have ordered 4 machines so far, and have been completely satisfied."


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Verified Customer
Rating 10/10
5/5
2017-08-28

The best!

"I once built my own machines. But my time is valuable, and my knowledge in selecting components and debugging problems limited.

I decided it was time to treat myself like the professional I am by having experts do the work rather than trying to save a few dolalrs and have fun (sic) wrestling a new machine.

PCC is THE BEST. And I can relax knowing they sold me what I needed and are there if I ever have trouble.

Forget about BestBuy, TigerDirect, NewEgg, Staples, Fry's. PCC runs circles around them. Their sale people know their products. Their engineering is the best you can find.

I was impressed by their commitment to customer satisfaction.

Stop wasting your time and money buying from any other vendor.

Yes, PCC can cost a bit more. But, when you factor in the value of your time, they'll save you money every time.

"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-08-27

These guys are legit.

"I've been building computers my whole life, and I've gotten to a point where I can appreciate that these guys just do it better than I ever could. Kudos to them."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-08-23

Always a great job

"I've been a customer for years and I keep going back when I need a replacement computer. I enjoy using their website to tailor the pc to what I want and I also know I can count on the tech staff to review my build and ensure it meets the requirements for what I'm going to use it for and make recommendations as necessary. I also know my computer will be personally built and tested repeatedly to ensure it will operate as soon as I power it up. I've never had a problem with anything they've built, it arrives safely and they follow up. In these days of mass production and jam it together, it's nice to have something in your hands that you had an opportunity to design and have it built and tested repeatedly by people who know what they're doing. You just don't see that much these days. If you have problems, they're easy to reach and bend over backwards to help figure out the solution and that happens even if its a "user" problem. "


Rating 10/10
5/5
2017-08-21

A Great Experience From Beginning to End

"After reviewing companies that build computers, Puget was ranked among the highest in customer satisfaction so I decided to go with them. I am very happy with my decision. Their website has extensive recommendations for pre-built and custom built computers depending on what your needs are and the software you are using. For my build, I wanted a computer for my photography needs as I use Adobe Lightroom and Photoshop. I found what I wanted and after speaking with one of their knowledgeable sales associate, I tweaked my build ever so slightly and placed my order.
I was able to view the daily updates by the various technicians as my computer was being built. The build process, testing and updates were impressive to me as it made me feel like I was family and that they were looking out for my interests. They even sent me photos of my computer before shipping. By the way, the shipping box was well-designed and packaged. It was a box within a box. I was a little concerned about it travelling from Washington state to Florida but it arrived in perfect condition.
After I set it up, I had a question and called them. They took my call right away and my question was addressed to my satisfaction. I would most definitely use them again.
Tim L.
Wilton Manors, FL
"


Rating 10/10
5/5
2017-08-21

Great service & they know their stuff!

"From the research phase to delivery, Puget's service is unparalleled. I ended up with a higher spec server than planned at a lower price than expected. The specialists are with you from design to assembly to testing & delivery."


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