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Stores > Puget Custom Computers
  • Puget Custom Co Puget Custom Computers Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      98001
    •  
    • BUSINESS HOURS
      Weekdays, 9:00am - 6:00pm PST
      GENERAL PHONE
      (888) PUGET-PC
      FAX
      (425) 484-6208
    • SUPPORT EMAIL
      support@pugetsystems.com
      SUPPORT PHONE
      (888) PUGET-PC x2

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.32/10 7.32/10
    Chance of future purchase: Rating 9.85/10 9.85/10
    Shipping & packaging: Rating 9.54/10 9.54/10
    Customer service: Rating 9.85/10 9.85/10
    Return/Replacement policy: Rating 9.78/10 9.78/10
Voice your opinion! Review Puget Custom Computers by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-10-18

PC Ordered in a rush for HBO

"Everything from ordering to receiving was easy and informational. I so appreciated being able to see where the process was every step of the way, and who installed what at what time. The quality control is amazing. "


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Verified Customer
Rating 10/10
5/5
2017-10-15

A

"I’ve had a great experience. Highly recommended. "


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Verified Customer
Rating 10/10
5/5
2017-10-14

Great Products

"The best communication. Mr Chau did a good job."


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Verified Customer
Rating 10/10
5/5
2017-10-12

Easy to talk to presales and tech support

"Good experience, purchased 3 systems and all worked flawlessly. "


Rating 10/10
5/5
2017-10-11

Top Notch Experience Across The Board!

"I purchased a system from Puget in April, but wanted to wait a few months to make sure things were running well (or poorly) before reviewing. I was a bit hesitant about customer support when buying an expensive system from an independent manufacturer, but based on my research, I decided to go with Puget and I am very pleased with my entire experience. Their experts helped me design the right system for my needs, which includes a lot of analytics and data crunching. We reviewed all of the analytics packages I use to determine the hardware needs for optimal performance. Once configured, the build, testing, and shipping processes went smoothly and I had the system within 7-10 days. I ran into two problems early on that I believe were related to Windows 10 Pro; one with connectivity of a wireless keyboard and mouse, and the other with printer mapping. Two calls to the Puget Help Desk and they helped me resolve both problems with great enthusiasm. I'm very appreciative because I don't think either problem was caused by them, but they helped me resolve them quickly to improve my experience with their machine. I would definitely recommend Puget to anyone that is looking for a high quality system, but has had enough of the big manufacturers. For me, support is the key because I can't spend hours holding on a phone tree trying to resolve issues my issues. Every time I called Puget, someone answered the phone within 5 rings, and I was either speaking to a tech rep within 1 minute, or I had a returned call from the tech rep within the hour. Thanks to Jon and the Puget Team for providing great value and excellent support! "


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Verified Customer
Rating 10/10
5/5
2017-10-08

Surpassed expectations. Well worth it.

"From the beginning PUGET clearly worked to configure the machine that was the best value for me. The system I ended up with was around $10,000. The configuration I started with was closer to $12,000. I had priced and configured similar systems elsewhere for a similar price, but was uneasy about the small details it didn't seem like other people addressed. I discussed my application(s) with them, and they produced some excellent research showing how more expensive hardware didn't produce better end-use performance in the way I was using it (engineering workstation). They also validated some of my concerns with some less expensive (but still top-tier) hardware. These guys know what they are doing, and they sweat the small stuff which makes a huge difference.

The system has exceeded my expectations, and I am absolutely delighted with it. I was very concerned with how noisy the system would be, and it is completely silent. It boots and recovers from sleep in no time at all. It performs flawlessly. I heartily recommend Puget Systems.
"


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Verified Customer
Rating 10/10
5/5
2017-10-02

Delivered as promised

"A representative e-mailed me to ask me about the specs I had selected and what I intended to use my computer for, then made recommendations for changes that might help me do those things better. The development process of my PC was transparent, and they explained the one delay (the part wasn't in stock, but they ordered it and got it within 24 hours). They were committed to custimer service and feedback. Would buy again."


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Verified Customer
Rating 10/10
5/5
2017-09-27

Terrific Customer Service

"Of invaluable help in selection of components and in providing advice after delivery."


Rating 10/10
5/5
2017-09-27

Puget Systems - Well oiled machine

"I was quite hesitant to order a workstation from out of towners that i had never met. All my previous edit stations were built custom from a local shop and friend. He retired so now what?

I actually stumbled onto the Puget Systems website and was amazed at what they offered and how they offered it. Specifically how they knew the relationship between Adobe Premiere Pro and what kind of machine is required to run it properly. The process to order was super easy and questions were always answered in detail, no matter how simple the question might have been. Since I am no techie this was important to me. Next concern, would my package arrive in one piece? Packaging is superb and my PC started Right up out of the box. 1 year warranty but Lifetime support!!! You will love these folks.

Sand Media Productions
"


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Verified Customer
Rating 10/10
5/5
2017-09-27

Great Computer and Awesome Technical Support

"I had a wonderful experience buying the computer. Jeff was amazing and answered every question I had. I had a technical issue and Samyntha fixed my problem immediately. What a terrific company. When my friends ask about buying new computers I will recommend Puget Systems without hesitation."


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Verified Customer
Rating 8/10
4/5
2017-09-16

Attention to detail

"Puget Systems did an outstanding job of building my desktop computer. The cable routing the elegant build they made for support for the cooling system was greatly appreciated. They system is amazingly quite and a powerful build used for video and photo editing. There is a small glitch with Adobe Bridge that causes the system to crash, but I'm betting its an Adobe problem, not a hardware problem, because all my other software is super fast and flawless. They know how to package a system for delivery, too. My last build was from "I Buy Power" and that system had the hard drives falling out of their chaises by the time it arrived. Puget Systems used 2 boxes, styrofoam and suspended the box inside another box with a even more durable styrofoam inside that box. Impressed with all the attention to detail, much appreciated! Have not had to use customer service, but I hear they are very responsive, during the build process they did an excellent job of keeping me up to date on their progress. I highly recommend Puget Systems for your high end computer builds."


Rating 10/10
5/5
2017-09-15

Puget Systems is frickin awesome

"I operate a freelance animation and video production business out of my home. I was tired of my computer lagging when doing heavy projects in After Effects, Photoshop and Cinema 4D. So I shopped around and found Puget. Since buying an After Effects Solution system from Puget I am blown away by the power my computer has and I got my entire system for $4k which is a steal for the power I've got now. The entire Puget process is the best I've ever seen. They don't make commission and were honest enough to even talk me out of spending more than I needed for my workflow needs. I love how they attach notes on your account so you always know what's happening while they are building your machine and I love that my machine is built in the USA by people with a good job that pays well. I had a minor problem with blue screens on Windows 10 and the tech support team followed up promptly and took immediate action to fix the problem, and the fact that they offer lifetime tech support is unheard of. They take responsibility for every part of the system they sell including Windows and all hardware components. I feel like they are operating with the integrity we hear stories about from the 1950's when companies cared about customer service. I Love, love, love Puget Systems! "


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Verified Customer
Rating 10/10
5/5
2017-09-11

Puget Systems is an Awesome Company

"Puget Systems has fantastic customer service. They really do a good job on taking care of the small details that make a huge impact on your satisfaction. Without any hesitation, I would recommend buying your next computer system from them. I loved how responsive the were in communicating with me. If you call them you don't get a call center they answer the phone and talk to you and they want to answer your questions."


Rating 10/10
5/5
2017-09-11

Numerical Simulation Workstation from Puget

"Puget was excellent. Their website is fantastic, and their service was on point. When there was a hiccup in our build, they reported it immediately and proceeded with a quick turn-around on the fix. They were super responsive in the order process, and answered all of my questions expertly. I and my company will definitely return to Puget for future systems."


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Verified Customer
Rating 10/10
5/5
2017-09-08

I have bought 4 custom workstations and a custom Laptop over the years which should speak for itself

"As implied in the title, satisfied customers keep coming back. There is no cutoff time on there tech support. I have called them 3 years later to get assistance and no question about being out of warranty on tech support. They go out of their way to help you resolve your issue. When you build your computer and ask for their review they will tell you that you may have a component that is an overkill and suggest another even if it's at a lower cost meaning a saving to you. This is a first class company and that's why they have been able to not only stay in business but to grow. "


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