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Stores > Puget Custom Computers
  • Puget Custom Co Puget Custom Computers Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2707 West Valley Hwy N Auburn, WA 98001
    • Contact: support@pugetsystems.com
    • Phone: (888) PUGET-PC
    • Customer Support: (888) PUGET-PC x2
    • Business Hours: Weekdays, 9:00am - 6:00pm PST
    • Fax: (425) 484-6208

    Payment options

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    • option not available COD
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    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
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    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
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    Other

    • checkmark icon International Order
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    • checkmark icon RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.79/10 6.79/10
    Chance of future purchase: Rating 9.67/10 9.67/10
    Shipping & packaging: Rating 9.86/10 9.86/10
    Customer service: Rating 9.95/10 9.95/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review Puget Custom Computers by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-03-27

Great Custom Desktop Experience

"All went splendidly and the PC arrived on time and as expected."

This review was modified by OlivineHornet on March 29 2017 05:45:02 AM

Rating 10/10
5/5
2017-03-26

Met and Exceeded My Expectations

"This is the fourth custom desktop computer I've had made for me over the past 12+ years. It is the first which has actually met and even exceeded my expectations. My first contact was by email where I explained what I was looking for and noted that I would probably want to customize one of their suggested systems. The email response I received from William George made some recommendations which would bring me closer to my goal and clearly indicated an understanding of what I was looking for. Many emails passed back and forth and William George remained patient and informative as every one of my questions was addressed.

I was finally ready to place the order and configured a machine on the site asking William to look it over. This time we had a phone conversation and a few suggestions were made as to the components I'd chosen. William always explained why he was suggesting something different and in each case I ended up going with his suggestions. I'm not one bit sorry! I should note that the suggestions made throughout this process often saved me money and I appreciated that.

I was kept up to date as to the progress of my build, sent photos of the case after it was assembled and given suggestions of articles to read on the Puget site so that I'd be ready to go when it arrived. As per the emails, the computer arrived very carefully packed and protected. It also came with manuals and suggested links which facilitated the process of switching over to a new computer.

I should note here that shortly after I was set up and running I had some difficulty with networking which interfered with my full access to the OS. I'm not sure how this happened but it didn't matter because tech support was available right away and not only fixed the issue but explained everything along the way.

This computer is faster and quieter than any I've owned or used. The case itself, the layout, the carefully tied cables, the practically silent fans and cpu cooling. have all contributed to a machine I feel truly secure about.

I've been using my Puget Desktop for 2 1/2 months and remain delighted. If and when I do encounter a problem, responsive technical support will be available. I am secure in the knowledge that Puget chose each piece of hardware with thought and installed it carefully. The hardware choices offered are all up-to-date and often cutting edge. They pre-install software on request and will also set cabling according to your expected needs - helpful in every way possible. I recommend Puget without reservations.

Madeline L Gleich
"

This review was modified by MadelineGleich on March 28 2017 08:30:01 PM

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Verified Customer
Rating 10/10
5/5
2017-03-26

problems with new computer

"the tech was very patient and helpful - will probably call again as new problems come up.
still need an answer why it takes 6 minutes to reach the 'printer and devices' - can you complain to windows.
"

This review was modified by GreenGrouse on March 28 2017 05:45:02 PM

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Verified Customer
Rating 10/10
5/5
2017-03-20

Terrific experience throughout!

"Everything went just as it was supposed to. High quality in every aspect. Easy configuration options, smooth purchasing experience, updates throughout the build and delivery, excellent packaging and easy setup. A real struggle to find an area for improvement! Very pleased! "

This review was modified by hugh_starling on March 22 2017 07:45:01 PM

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Verified Customer
Rating 10/10
5/5
2017-03-20

LITTLE FOOT PRINT

"GREAT MACHINE THAT TAKES UP VERY LITTLE SPACE ON THE DESK"

This review was modified by rgt363 on March 22 2017 04:15:01 PM

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Verified Customer
Rating 10/10
5/5
2017-03-17

Old man Don

"This is my third custom computer from Puget. They have all been great, but this one, a Mini Serenity is totally silent and very fast - the best computer I have ever owned and I have owned a lot of computers since my first one in the 1980s."

This review was modified by don_white7 on March 21 2017 12:15:22 AM

Rating 10/10
5/5
2017-03-16

I could not be more satisfied!

"I generally knew what I wanted in a PC but hadn't nailed down all the details. Puget's staff was incredibly helpful with that. I enjoyed following the progress of my system through their facility online. The system was completed, and showed up, when they said it would. It worked perfectly out of the box ("boxes," actually, as the system was double boxed with about 3" of space between the inner and outer boxes; incredibly well-packed).

When one of my USB devices wouldn't show up through a hub, they offered to send me a cable to plug it directly into the PC. It wasn't their peripheral, or their hub, so it wasn't really their problem, but they offered to try to solve it anyway (I used my own cable). That's the kind of attitude I enjoy dealing with.

While I'm a heavy PC user, I don't enjoy the process of ordering one. That's why I only do it every six years or so. My experience with Puget is making me rethink that approach so I can deal with them more often.
"

This review was modified by Involute on March 21 2017 12:00:27 AM

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Verified Customer
Rating 10/10
5/5
2017-03-12

Very Satisfied!

"From answering questions before placing the order through building the system and delivering it promptly to after-delivery support, Puget Systems is top-notch. I have no hesitation in recommending them unequivocally."

This review was modified by ajit01 on March 14 2017 08:15:01 PM

Rating 10/10
5/5
2017-03-09

Stellar Customer Service and an Excellent Build Quality!

"Hello,

After being in the market for a few months, I recently decided to upgrade the primary workstation for my HD video production company. After doing considerable research and comparisons, I decided to go with Puget Systems, and specifically with a custom build in the Genesis I product line.

This was further reinforced after I reached out to Puget's customer service team with my initial round of questions. Not only were they exceptionally knowledgeable and helpful, but they also worked with me in detail to help spec out each component that would best suit my specific needs. In fact, they even made recommendations for components that saved me money, and that are more efficient for my standard workflow needs. That just reiterates to me their focus on putting the customer first, rather than simply selling the most expensive components. I really appreciate that attention to detail and personal service.

In conjunction with the excellent service, Puget also differentiates itself by offering an entire repository of benchmarks, comparisons, and hardware recommendations - each for a specific industry need/workflow. The end result is getting a machine that you know is superb for the exact tasks for which you will be using it.

Thank you for an excellent product and superb customer service! I will definitely be a return customer, and will also recommend Puget to all family and friends in the market for a new machine.

Matt
"

This review was modified by warlock187 on March 14 2017 12:00:20 AM

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Verified Customer
Rating 8/10
4/5
2017-03-08

"The computer is blazing fast as expected with only 1 small setback. Playback in Premiere is wonderful however this system does not do well with After Effects. Video previews after being cached tend to playback slowly at no matter what resolution I'm using. When rendering out to final file, it's far faster at calculating frames."

This review was modified by iholaday on March 10 2017 09:15:01 AM

Rating 10/10
5/5
2017-03-07

I never write online reviews, but...

"Every aspect of this experience has been great. I communicated with Puget Systems before, during and after my purchase, and their customer service was always remarkably helpful and friendly. After I made the purchase, they kept me updated at every step. The shipping was on time. The product fully met my expectations, was thoughtfully packaged, and included helpful documentation. It was an expensive purchase, but I definitely got what I paid for. I wish every company operated this way. Highly recommended. No complaints whatsoever."

This review was modified by williamjfoster on March 09 2017 02:15:02 PM

Rating 10/10
5/5
2017-03-06

Awesome

"Puget Systems is amazing, from helping with any and all questions before ordering, to complete communication and coverage of the build and testing, and I have no doubt that they'll be of great help if I ever need it during the life of my PC. This was the second PC I purchased from them, and I look forward to dealing with them again when the time comes for another."

This review was modified by graham_peebles on March 08 2017 05:15:01 PM

Rating 10/10
5/5
2017-03-03

Big Guy Little Guy

"When I first saw my new Puget next to my other computer it looked like a little guy sitting next to a weight lifter, what a unit. This is just the first couple of hours working with the Spirit and it is going well, extremely fast and soooo quite. This whole experience with Puget has been nothing short of excellent, right from talking to Wilson to get the build correct, to the status updates, to the professional binder that comes with the computer, to the excellent shipping and packaging to protect the computer during shipping. Excellent job!!!"

This review was modified by franco501 on March 08 2017 04:00:02 AM

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Verified Customer
Rating 10/10
5/5
2017-02-27

end to end exceptional service

"
Up-to-date people and website from design to implementation !
Helped set parameters for optimal budget allocation.
Delivered quickly and kept status updated on daily basis.
Will order next system from the Puget too ...
"

This review was modified by spyridon-89490 on March 01 2017 07:00:02 PM

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Verified Customer
Rating 10/10
5/5
2017-02-27

Best PC purchase experience in thirty years

"After buying computers the old way for thirty years it was shocking, shockingly pleasant, to have the pre- and post-purchase process be so painless. Having a single person to ask questions of is huge."

This review was modified by peterrehmer on March 01 2017 04:15:02 PM

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