Let me start out by saying if you want a great computer that is built to your specifications then there is ONLY ONE and I repeat ONLY ONE place to go and that is Puget Custom Computers. This was the first time I had a computer custom built, I always bought my computers from the large computer manufacturers (Gateway and Dell). I am not a person who knows a lot about computer components. Before contacting Puget I researched what I wanted in my next computer. Part of that research was where should I have this computer built. I am very thankful that I ran across Puget computers.  
Jeff stubbers from Puget was very patient and went out of his way explaining and guiding me to make the best decisions on how to configure and what hardware would best suit my needs. A nice feature of Puget is that you can follow the build of your computer and see the test benchmarks and the extensive burn in process that it goes through. When your computer is complete and ready for shipment they send you an E-mail with pictures of it both inside and out. They are proud of their work! When the computer arrives it is shipped neatly in double boxes. Puget supplies you with an information booklet all about your new addition. They give you all the manuals and instruction booklets for all of your components as well as all of the extra parts that came with them.  
I can't say enough about how nice it is in todays business world to deal with a company who really values their customer and goes out of their way to make sure you are completely satisfied with your computer and experiance with them. They really do make you feel like the you are the most important aspect of their business. I will only buy my computers from Puget. Puget Custom Computers is a 5+ diamond company. If you are thinking of a custom built computer then do yourself a favor and experience what it is like to deal with a truely first class company and let Puget build your next system.

This review was modified by its author, dpl58, on 11/16/09 5:55 PM.

I purchased a desktop computer from Puget Custom Computers in October 2009. I found the company through ResellerRatings and am extremely glad I did. There are a number of things that Puget Custom did during my build and purchase that I found to be far beyond what I expected of a computer builder.  
 
First, while I was looking over the options on the website, I was able to put together several different possible configurations. Once I had those configurations, I wanted to talk to a sales person. One of their sales people, Wilson, made the time to speak to me late one weekday evening (when the business was closed). He spent nearly an hour on the phone with me going over the best configuration (and best price options) for my needs. He put no pressure on me whatsoever to make the purchase right then. In fact, I didn’t finalize my purchase until several more days after that conversation.  
 
Second, I am lucky to live fairly close to Puget Custom’s facility. I went in to their office one day after I had ordered my computer to bring in my old desktop. (PCC had agreed to take some of the components from my old PC and put them in the new one at no extra cost.) When I got to their office, the person at the front desk took my old PC from me, and then invited me back onto the build floor to see where my new PC was being assembled. He also hunted down the exact type of case I was buying so I could see in person what it would look like.  
 
Finally, I bought my PC just before Windows 7 was released. Puget Custom had issued a statement that they would be shipping PCs with Windows 7 on October 13—roughly ten days before the official release date for that OS. There was some talk on different computer blogs about whether PCC would really be able to do that early release. Well, I was able to pick up my PC on October 13 with Windows 7 installed.  
 
It has now been about a month since I bought my PC. The install was completely clean, the system is fast, and I have had no problems whatsoever.  
 
I would highly recommend Puget Custom Computers if you are looking to build your own system, and if you are interested in a new computer without all the preinstalled junk that the bigger PC makers will put on there. Their customer service is unlike any computer-related company I have ever dealt with. I will happily refer my friends, and will likely be back the next time I need a new system.

This review was modified by its author, amadrone, on 11/18/09 2:17 PM.

This was my first system from Puget. Previously I've bought nothing but Dells. The Dell computers that I've owned have performed well enough, but there were always some annoyances and the nagging feeling that Dell had cut corners to keep their prices low.  
 
Dealing with Puget, both prior to placing an order and afterwards, was a terrific experience. I had a lot of questions and concerns, and William patiently answered each one with no sales pressure whatsoever. Their level of customer service is rare in any industry today.  
 
If you've bought nothing but Dells, Gateways, or HPs before, Puget's slightly higher prices might give you pause. In my opinion, here's some of what you get from Puget that you don't get from the larger companies:  
 
- More hardware choices  
- More information about the hardware choices  
- Non-proprietary hardware that is upgradeable  
- Higher quality hardware (examples - higher capacity and higher quality power supplies, better cooling systems)  
- A quieter computer  
- No annoying bloatware  
- Personalized advice from very knowledgeable folks  
- Exemplary customer service  
 
Although you can find less expensive computers, you very definitely get what you pay for from Puget. Highly recommended.

This review was modified by its author, Vic E, on 11/15/09 12:29 PM.

I started configuring a system with Puget Systems over a year ago. It took a while for me to get the funds to purchase a system. Never during that time did they pressure me to order a system. When I got to the point where I could order a system I started working with Jeff Stubbers. He was very helpful in helping me configure a system for my needs. It turned out to be a very high end Windows 7 system mainly for Photoshop usage. When I placed my order it was very convenient to track my system on-line. I could see just what the progress on the system was. It was actually delivered 2 days ahead of stated delivery date. The packaging and the documentation was excellant. The system was built to a very high standard and performs super. My next system will definitely be from Puget Systems.  
 
Larry Hodgson

I just bought my first computer system from Puget Systems and can only say great things about them and their product. Previously I have purchased and used computers from Dell, Gateway and Apple but have never seen such high build quality and attention to detail until I bought from Puget. Using their online custom quote system, I was able to get lots of well written information as I worked through configuring my hardware. But when I had additional questions, I found the service from my sales rep, Jeff, was fantastic. Jeff, stayed in touch with me throughout the purchase process and assisted with technical issues. His help was a key part of getting the system right, and he helped without being pushy at all.  
 
This computer is great!

I ordered my new PC from Puget after hearing very good things about them on both build quality and customer service. They were easy to get in contact with, provided recommendations for my case and cooling (taking into consideration that I also wanted my CPU overclocked). Keeping track of the build is very easy on your account page, with updated benchmarks and charts provided as the system is tested. The computer arrived in good shape about a week or two later, and has been running smoothly. From my experience so far, I can easily state that when the time comes for a new PC I will look to Puget first.

Our second system from Puget. Great service, fast builds, and superb computers.

I just received from Puget Systems an i7 920 oc'ed to 3.2ghz only (to stay quiet),6gb Corsair XMP DDR3-1600 ram, Radeon 5850 1gb, CM V8 cooler, case fans upgrade in an Antec 183 case (again to stay quiet) and other routine components. I am a flight simmer (FSX and Accel) and wanted a capable but quiet system. Puget reps warned me that current hyper games would raise core temps to the point where the V8 would be heard and might require a different cooling system.  
 
I decided to go for it as configured because my comfort level with Puget rep feedback was way high compared with other box builders I talked to. If I have to modify the system to do what I want, I am satisfied Puget is committed to and capable of the necessary follow-up work.  
 
I loaded and ran FSX and Accel to see if I would have a noise problem and was pleased to find that the f18 jet performed smoothly without pauses or freeze framing, which was not true of my old Pentium D system. And the box remained dead quiet under load. I have yet to hear a fan. Core temps only rose from 46-50C idle to about 67C under load.  
 
Hard core gamers may need to go for liquid cooling on a similar system to stay quiet. But for my purposes, I am totally satisfied with my system as configured and the quality of the people who advised me and built it.  
 
An additional comment. The Antec 183 case is a quality box and looking inside I found the installation of components is clean. No snakey cables confusing and obscuring the view, etc.  
 
This also is the first modern system I have bought without crapware to uninstall and deal with when it proves persistent. I have bought 5+ of them. That alone is worth the slight extra cost of choosing Puget Systems. My box was not going to be cheap no matter who I bought from. Given the risk of paying meaningful money for a high performance computer and finding something less than I expected (eg fan noise), I am convinced I made the right decision.  
 
nick  
 
All remains stable and without hardware issues after more than 2 weeks. I have yet to hear a fan.

This review was modified by its author, nickww, on 11/14/09 7:36 PM.

After getting burned by a previous company, I was hesitant to buy from a custom computer company for a while, but I'm glad I did. Puget has been excellent throughout the entire process. They shipped in a very short amount of time (without charging "rush" prices for it), and the computer is almost inaudible. It runs fantastically, and I would certainly recommend Puget to anyone looking for a new computer.  
 
I did need to contact support for shipping damage; the side panel was damaged (through no fault of Puget's, the packing was great. Someone REALLY banged against the box, it teared a huge hole through two boxes). They not only sent a replacement quickly, but they upgraded my warranty just in case anything in the computer might have gotten damaged.

This review was modified by its author, Queue3, on 10/26/09 6:17 PM.

This is the first time I have purchased a computer from Puget Custom Computers. But when the time comes to order a replacement, I already know who I'm going to order it from! From the day I first saved a quote on the Puget website in late August 2009 until the time I placed my order in October 2009, I dealt with just one person at Puget Custom Computers. Wilson stayed on top of everything from start to finish, and his quick response time to email was amazing.  
 
I wanted a quiet computer. I expected there was no way that a computer with as many fans as my new one has could be pleasant to be around, but it is. I can't believe how much less noise it puts out versus my old Micron computer.  
 
The exceptional workmanship shown inside the desktop computer with the wiring, the spare parts, binder, manuals and instructions shipped with the computer, and excellent packaging of the product are all first-class.  
 
Two thumbs up for Puget Custom Computers.  
 
 
 
 
 

They built me a windows 7 machine that wildly exceeded my expectations. I am very happy.  
Quick delivery, no problems, I am a happy person.

I purchased a customized computer from Puget Custom Computers in 2007. I needed a silent desktop to be used for both podcasting and video/photo editing. They produced exactly what I needed at that time and I've upgraded it twice since then. At all times they have been responsive (usually within 10 minutes of receiving an email) and helpful. As I upgrade other computers, I intend to deal exclusively with Puget.

My Puget Systems laptop M510i is a huge improvement over the HP Pavilion v6000 I had been using. I use it mainly for travel, photography and film editing. Not only did they build a great machine, but they built it the same day they received the processor and I picked it up the same day. Wilson, Daniel and Dan are all great to work with and provide terrific support. No call center with a matrix book to deal with or to try to explain issues to. Everyone is helpful and extremely knowledgeable.I saved $127 using options that Wilson suggested. Daniel provided answers to a file management issue that I had been struggling with. My desktop is also from Puget Systems (puchased in 1/09) and they continue to provide outstanding support without asking "when did you purchase...." I'll never buy another PC from anyone else. Puget Systems is the best!

This review was modified by its author, bodori, on 10/21/09 11:38 AM.

I first looged into Puget Custom Computers Internet side in August 2009, at that time I was just looking for what will be available and the approximate cost.  
 
What a surprise I received. The Puget Site was very easy to stroll around and their estimate system allowed for one to play what if games and not needing to complete any quotes.  
 
The amount of information that was available and the choices of all the different components that I could choice from was almost an overloading factor at first. Bit with their information screens on the options it really helped in the decision factors.  
 
After several dummy runs, I finally placed a quote through Puget. The very next day, I had a reply on the quote where they were recommending several changes to the quote to provide the best system and at the lowest cost.  
 
Their Rep: Williams was very helpful and I must have exchanged at least six messages on what if questions and the overall difference in several components. William was very much out to try to save me money, but in my case I was looking at overall practicality and not so much money.  
 
In the long run, the Quote was finished for a I7 950 CPU; 12 GB Memory and 2 1/2 TB storage. Everything was a go as soon as Windows 7 became available, for I did not want to upgrade from Vista.  
 
From the time the Quote was finished and turned into a confirmed Order, it was very interesting to be able to visit Puget's site and see the progress that taking place on building my computer.  
 
Finally the computer was totally built and Microsoft had provided Puget with the Windows 7 software and Keys. The Computer was then prepared for shipping and Delivery to me.  
 
Three days later, I received my shipment. Wow, I could not believe the size of that box. It took the Driver and Myself to carry it into the house.  
 
Next came the unpacking. There you could see the care that Puget put into assuring that the computer was packaged well for travel.  
 
Next was the true test. Connect my existing external devices and the plug the system in. Again, I was amazed at the speed of initial load and as to how straight forward it was to answer some basic questions to finally have a operational computer.  
 
I have not dealt with a Custom Computer place on the internet before, however, I have dealt with several locals in our town.  
 
Puget can be considered nothing but Outstanding in every aspect of the process from Building the quote, to building the machine, to preparation of shipping the computer.  
 
Their internal work on putting the computer together just amazed me. Never before have I seen a computer where every wire had it's place and nothing was left just balled above the motherboard and near the drives.  
 
I Salute Puget for an Outstanding job and will be recommending them to everyone I know that wants a great system.  
 

Puget Sytems lived up to expectations. Customer service was top notch, price was competitive and the finished product was exactly what I wanted. I was tired of the off the shelf PC and wanted something configured for my individual needs. Puget provided a good starting point based off some of my basic requirements and I went from there. William reviewed my config and suggested a few minor changes. He didn't try to upsell me, he just tried to make sure I had the right components that would allow me a clear upgrade path down the road. I took every one of his suggestions and placed the order the next day. The build was quick and delivery came early. I had slight problem with the video card, but a replacment was shipped out the next day. Daniel on the tech team helped me install it and then checked back to make sure things were working fine. I love my new PC and wouldn't hesitate ordering from Pugent Systems again.