We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Puget Custom Computers
  • Puget Custom Co Puget Custom Computers Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      98001
    •  
    • BUSINESS HOURS
      Weekdays, 9:00am - 6:00pm PST
      GENERAL PHONE
      (888) PUGET-PC
      FAX
      (425) 484-6208
    • SUPPORT EMAIL
      support@pugetsystems.com
      SUPPORT PHONE
      (888) PUGET-PC x2

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 9.75/10 9.75/10
    Shipping & packaging: Rating 9.75/10 9.75/10
    Customer service: Rating 9.80/10 9.80/10
    Return/Replacement policy: Rating 9.89/10 9.89/10
Voice your opinion! Review Puget Custom Computers by clicking a star below.
Rating 10/10
5/5
2017-08-16

Puget Systems has spoiled me

" I'm a small business digital DJ owner, and about 4 years ago my old Dell laptop was on It's way out. I needed a new computer that was audio/visually oriented (top end sound card, graphics, etc.) I did a lot of on-line research, and was undecided what to do. I really didn't want to deal with the big name Tech(no) support computer companies. I was tired and frustrated with having to talk to that 1 guy in a crowded bunker somewhere in Asia that was "so very grateful" that I could tell him my name (I think).
Anyway, I talked to the Puget sales team over the course of 2 months, and they always seemed to say the right things. This was a time that there were rumors of Windows 8, and I REALLY liked Windows 7 x 64 bit. They said that wasn't a problem, but reminded me that time marches on and that all Windows eventually slam shut. What really put me over the top was that LIFETIME!!!!! free customer support with someone in North America whose primary language is English. That in itself sounded too good to be true, but Puget's customer service went well beyond that.
I'd like to tell you that i got my computer and lived happily ever after, but there was this stubborn nasty intermittent display problem that didn't show up in testing, and couldn't be duplicated even after 2 trips back to the factory, although they did switch out some "probable causes", the screen monster would always return sooner or later. The 3rd time i sent it back, it was out of warranty, however they not only fixed it free of charge, they also paid overnight air both ways between New York and Auburn, Wa. You think Michael Dell or HP, would do that...really?
Anyway, this time, they nailed it, and i had the best computer I've ever owned, so NOW i can live happily ever after, Right? Well, not quite as those Microsoft heathens were slowly phasing out my beloved 7 x 64. But wait, I have lifetime free tech support so when I grudgingly loaded Windows 10 on my computer, they were right there, every step of the way...friendly...in English and everything! The best I can describe it is that I have a good friend in the computer business. More recently, I've installed my own 2T internal hard drive and added 3 times the RAM all with the guidance and blessing of my friendly English speaking Puget FREE lifetime tech support team. So NOW I can live happily ever after, Right?
Well, no, because my music library has expanded, I'm now producing my own Karaoke tracks and music videos, and this jewel is coming up on 5 years old. I recently called Puget to ask about something, and I found out that there is now a new support staff member who specializes in DJ, and audio/visual production computers. He also told me that that Puget Systems is planning on
expanding the research and development in that direction. Imagine that! Guess where I'm going to buy my new rack mount A/V - production masterpiece? I even told them that I'd love to help them test prototypes if they'd allow it, we'll see what happens. Anyway, this fairy tale is absolutely true, and I'm as close to living happily ever after as I've ever been...maybe closer!
"


Rating 10/10
5/5
2017-08-14

Great company, easy to deal with and fast shipping!

"It was pleasure dealing with Puget Systems! No complications and the order was shipped out pretty quickly. "


Rating 10/10
5/5
2017-07-29

Puget Systems - Worth the added costs from an awesome company

"I cannot say enough about how great the experience has been from the initial contact to the delivery and beyond. You get what you pay for and the added expense of buying through Puget Systems ensures you are receiving high quality, dependable parts and great customer service from a local USA company. I loved being able to follow the process online from the initial order through the build of my system and on to delivery. No bloatware, the OS CD is included, and the packaging was just right. So far the system I purchased has run flawlessly, is quiet and was easy to get up and running. I'm loving it. Thanks Puget Systems, if they are in your price bracket don't hesitate or worry, this is a reliable and reputable company."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-07-27

Fantastic

"All around great service. I've been using them for years and will continue to as long as they're around!"


Rating 10/10
5/5
2017-07-27

Incredible value and customer service

"We bought our most recent desktop from Puget and intend to buy from them in the future. They know their business, understand customer needs and put the customer first. I think their business model is to create customer loyalty and good reviews, and they certainly earned that from me and my wife. Recently my wife made some sort of bad connection in the back of our computer with the live audio cable and the computer wouldn't start (sorry, I don't remember all the details right now). Puget's technical support walked through the problem with us on the phone and when that didn't solve it we sent it back to them just for the price of shipping. They were able to solve the problem and send it back to us working within the week. We also bought an external hard drive from them, and when the external case stopped functioning they replaced the case and we didn't lose anything.

Puget Systems is a great company that provides tremendous value and support, and has earned our customer loyalty. From what I've observed they also seem to be a good employer. Patronizing Puget Systems is a win on every level.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-07-25

Great quiet system!

"The fastest setup of a system I have had in recent memory. "


No Avatar

Verified Customer
Rating 10/10
5/5
2017-07-25

Genesis I: Excellent experience

"I've waited about 6 months before writing a review so I could put my Genesis I system to full use. My system performs top notch and I was very pleased with the entire experience from ordering, communication, build, and delivery. A+++"


Rating 10/10
5/5
2017-07-22

Puget Custom Computers is a great company with fantastic post-sale suport

"Puget built my system in January 2012. The customer support is the best I've received from any company. Exemplary! Very knowledgeable, friendly, and dedicated to keeping me very happy and my machine running great. These folks really know their stuff. The hardware was all that it was advertised. And the information I needed to make my build was easily available on there website and quite clear and easy to follow. I would not hesitate to recommend them and plan on buying my next system from them if this one no longer meets my needs.
T. G.
"


Rating 10/10
5/5
2017-07-22

A step up in quality from other custom builders.

"Puget has great customer service. The kind you feel like you deserve when buying a computer. Someone emailed me right away and was there every step of the way answering my questions. Once you order you get an account on their website and their technicians update you throughout the build process. They take pictures and do benchmarks that you can see as it's being built and tested. I changed my order (better graphics card) part of the way through and they handled it with ease. I've had experiences with other companies where I didn't feel like I trusted the product I would be getting, with Puget the experience was completely different and I can't recommend them enough."


Rating 10/10
5/5
2017-07-21

The Best Computers and Customer Support Out There

"I bought my computer from Puget in 2011. It was a special build and the representatives at Puget were knowledgeable and helped me build the best computer I have ever owned. My computer has been and is still running great! There were many times that I contacted Puget Customer Support with questions regarding my computer and comparable software. The Puget team was ALWAYS friendly and helpful, even when I needed support for issues that were not really covered by my warranty. It is now 2017 and my computer had it's first hardware issue. The CPU fan stopped working. I immediately called Puget (Chad) and they found a replacement fan exactly like the one that broke on my 6 year old computer. Again, the customer service was top notch and Puget (Chad) offered to ship me the new fan at no charge. NO CHARGE! Who does that these days? Of course I pad for the expedited shipping and the next day I had my new fan. It fit perfectly and my computer is up an running again like a charm. I can't say enough good comments about Puget Computers. They offer great products, outstanding customer support, and treat customers with the utmost respect. I urge anyone who reads this post to do business with Puget. You will be glad you did in the lon-term as customer support is key when buying technology and Puget is second to none in that arena. I am planning to purchase another computer from Puget and I know my experience will be the same if not better than my first purchase. I am thankful to the Puget team and it is certainly relieving to know I can count on them when I need help with my computer. I want to express my sincerest gratitude to the Puget team with helping me when I needed it most. If you are in the market for a top notch computer and outstanding customer support, look no further than Puget.
Tom Rogers-Very Satisfied Puget Customer
"


Rating 10/10
5/5
2017-07-20

AMAZING EXPERIENCE!!!!!!!!!!!

"Puget Systems made me feel like a super star through the entire process. From planning the system, picking parts, to the actual ordering, industry advice and even the build and testing, every step of the way they showed me what was happening. It was super cool to see my system being built live on stream on twitch too! I can't say enough for how well the experience was for me, I am so grateful and honored to be a proud owner of a computer by Puget Systems! I recommend anyone interested in a new system to seriously consider working with these wonderful people! Thank you Puget!"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-07-11

Pick what you need with confidence

"We needed to replace an aging POS workstation. Because the application had low end requirements, a lot of my choices came with low end quality as well. Puget's customized options allowed me to save on component costs without compromising overall system quality. "


Rating 10/10
5/5
2017-07-11

3 years and no need for support!

" I would recommend Puget Systems to anyone looking for a computer that is built to meet their specific needs AND built to last.
I purchased a custom system from Puget in August 2014. I wanted to wait a while before writing a review. Well, here we are 3 years later and I am finally writing that review:
I could not have had a better experience. Before I found Puget Systems, I had been buying computers since the 1980s, always well known computer brands. That was not a bad approach for the most part, but I now knew that I wanted a system that had the performance I needed for my workflow without the unnecessary bells & whistles aimed at gamers and without all the bloatware that comes with most computers from the big brands. At the same time, I wanted to feel comfortable that I was making the right hardware and software choices and that I'd have the necessary support if something went wrong.
So I started researching my options online and came upon Puget Systems. I was impressed by the detailed information they provided on their website -- not only about their product, but about their company, their philosophy, and their people (those PEOPLE are a huge part of their success). In addition, there was a ton of information about computers on their website. This information helped me understand what I really needed to focus on to best meet my needs. I started configuring a system and was impressed with their dedicated support during the sales process. William George was very responsive to my many questions via email, making recommendations on what I'd need without overselling in any way. In fact, he convinced me to scale back my choices on a couple of things in order to save me some money. Once we had settled on all the specifics, I loved getting photos of the system before it was shipped. Even more, I loved getting a binder with photos, a video, and excellent documentation and test results for MY unique system when the computer arrived. I still have that binder right next to the computer, so that it's handy when something breaks. But nothing has broken and I've had no need to contact Puget. The system is still performing very well. The Puget website is still chock full of useful information that was never presented by other sellers when i bought other systems.
The biggest risk for me to consider was that Puget is so far away and if something went wrong with the hardware I could be stuck for a while. I was given the option to purchase an onsite support contract. But I had decent backup systems, both online and offline, and another computer I could switch to in a pinch, so I decided not to buy the additional insurance. Fortunately, I have not had a need to test my backup scheme in spite of my heavy use of the system for the past 3 years.
I repeat:
I would recommend Puget Systems to anyone looking for a computer that is built to meet their specific needs AND built to last.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-07-05

Loyal Customer

"My first computer from Puget was purchased in 2008, and I have been hooked ever since. I make a living writing scientific software, and appreciate Puget's no-nonsense, no-bloatware installations.

When it comes to hardware, I depend on Puget's website and staff to give me quality components that play nice together. Although I am retiring my original 9 year old system from Puget, it is not because it does not function, but rather because I wanted newer hardware.

My experience with Puget's customer support has been exceptional. After discussing my particular circumstances, they went above-and-beyond with every question I posed. At one point, instead of suggesting I purchase an extra, optional component, they actually threw it in for free, just to make my life easier!

I am always searching for companies with a genuine customer focus. Puget is my go-to resource for building new computers and I highly recommend them to everyone who values quality and service.
"


Rating 10/10
5/5
2017-06-29

Puget Systems

"After lots of research, settled on Puget Systems and could not be more pleased. From setting up the build configuration through delivery, all went as smoothly as one could wish. Once in my home, spent time wading into the depths of the operating system to tweak things the way I like and all ran beautifully. I did have two very minor follow-up questions that were handled quickly and efficiently by Puget. Even though it is a gaming computer running the most powerful gaming card currently available, the Fractal Design Define R5 case makes the computer - dead - quiet. The only way one knows it is on is the glowing blue power button LED. So yes, I highly recommend Puget Systems."


Learn about Our Reviews

Share Puget Custom Computers's store rating

Puget Custom Computers is a Merchant Member! Learn more

Puget Custom Computers is a merchant member
Puget Custom Computers participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,381 merchant members.