An excellent excellent computer buying experience! 1.) The sales department was knowledgeable - they helped me configure a machine that fit my needs perfectly. 2.) I decided to upgrade the hard drive when the machine was already built and Puget made the update without delaying the delivery. 3.) The computer was packaged well and delivered fast. 4.) Along with the computer was a binder that contained all the information for my computer. Also, all the left-over parts from the build were neatly packaged in a box for future use. 5.) The support department is excellent. They responded quickly to my requests. They are knowledgeable and very eager to help. Bottom line is you’re not dealing with a poorly trained person that you can't understand as is the case with other companies. My initial experience with Puget is that I have a partner that will be there to help me when I need it for the life of the computer. 6.) The attention to detail and orderliness when you open the box is impressive. Every cable is neatly routed and fastened in place. 7.) My closing thoughts - There's a reason why Puget has a lifetime ResellerRating of 9.93. Excellent computer! Excellent people to deal with! I recommend them with out reservation.

When shopping for a company to build a custom computers, there are lots of them out there, but none with the stellar reputation of Puget. After ordering a system from them, it is clear why they have such a good reputation.  
 
The pre-sales support was excellent - they really make you feel as if they want to sell you what you need and what works best, rather than what makes the most profit for them. The range of selection of components they offer is much larger than most, and includes all high quality components.  
 
Even with ordering a E8400-based system, with a processor that was in scarce supply, the system was build and arrived exactly one week after I placed the order, which was right on the schedule which was estimated prior to placing the order. The packaging of the system (a box supported with solid foam place in a second larger box) and the details they provided - such as a sheet listing all the components in the system and the associated serial numbers - was above and beyond anything I have even seen before.  
 
I did have a problem with my graphics card fan running a 100% all of the time, but Puget very quickly agreed to send me a new card before I had to send back the defective card. They also tested it before-hand to insure the new card fan did not have the same problem and paid for the shipping of both the new card and returning the old card.  
 
Overall I couldn't be more pleased with the service and the system that was provided. They cost more than some other places, but the service and support you will receive more than makes up for the difference.

so far, I love these guys. I had great help in configuring my system, it arrived on time and works great. they included a great binder with all my hardward cds and serial numbers, etc.  
I have two small nitpicks - on their site, they show different shipping materials than I got. I would have preferred their foam blocks to the 10 million peanuts my machine arrived packed in. The second issue is that there was an error in the graphic showning which vga connector to use so I spent an hour on the floor swapping out monitor cables thinking either that or my new monitor was the problem. however, all is well and I'm pleased with my new machine. it's not as quiet as I'd hoped - so if silence is your issue get very specific with them about this.

Great tech support. The sigh of a good company is what happens when you have a problem. My computer was rebooting and freezing up and they checked my computer with remote access program told me the 3 things it could take to fix my computer. The 3rd one worked. Now I have the best computer I've ever used in my life. Thanks

High quality products, top notch assembly of hardware, fantastic customer service and packaging, fast delivery, and the staff are incredibly helpful and knowledgeable! I'd definately purchase another computer from Puget Systems again in the future.

I purchased Puget Systems D500i notebook after reading very high reviews from numerous networking and computer related websites. I had been searching for a high end notebook that would support graphics intensive games, but also be relatively mobile. I contacted a representative from Puget via email about my expressed interest in their machines. I got a prompt reply wih an expert recommendation on which laptop would match my needs . Through-out my quote and subsequent purchase, I was met with professionalism, skill and knowledgeable Puget staff. I would highly recommend Puget Systems or all your computing needs. I am very happy with the results of my purchase and am plaased I didn't go with traditional retailers.

I was looking for a new computer for quite a while and after having a Dell, I wanted a company that was going to be more flexible for building exactly what I want. I tried Dell, HP, Alienware, and none of them could do exactly what I wanted. Then I came across Puget by doing a web search. I had never heard of them before but loved what I saw.  
 
I went through their configuration tool which I think is the best of any company. Then came the moment of submitting the configuration. William got back to me the same day and suggested some ways I could actually trim the cost down while still getting excellent performance. Usually salespeople will upsell you, so this is a refreshing change.  
 
After playing with the configuration for 6 months and paying off some bills, I finally settled on the setup that would work best for me. I placed the order on 4/16/08, got my system on 4/22/08 which was a day early. The system was plugged in and it ran perfectly out of the box. The cool thing was that they really do a clean install so it was nice to not spend hours taking spyware off the system. The interior was the cleanest I have ever seen and also got comments from friends saying how good the job was done.  
 
Simply said, the build quality of the systems are excellent...the service is even better. I give Puget an A++ for doing an excellent job and can honestly recommend them to anyone. My next system, which will be a notebook will definitely come from them. You may spend a few dollars more but everything you get back in return is well worth it.

Puget Systems is a highly recommended custom computer system builder, I give them five stars plus all the way !  
My new system is fabulous thanks to the excellent knowledgeable advice I received promptly via emails that answered all my questions, and to the very careful super-neat assembly which is of the highest quality possible. I was also I was very impressed by the superb quality double carton shipping package.  
As for customer service, Puget Systems also shines brightly, they resolved quickly a minor problem I had. Don't let the apparently young faces of the staff - visible on their website, be of concern, these folks really are experts! Speaking of their website, it is extremely well designed and user friendly enabling anyone to research and compare each and every individual components that make up a working computer. With tons of useful info that is super easy to navigate, Puget Systems' website is way better than most of the other big-name brands that also offer custom systems, and their warranty is also way better. You may pay a bit more for this super quality service and warranty, but is worth every penny !!