5/5

posted Jan-30-2012

"I required a replacement computer. I was tired of large corporation service. I Googled "top 5 US Custom Computer Companies" and Puget was one of them. After reading that their minimum warranty is one year parts, with life time labor and support along with the customer service ratings they have, I was convinced. The selection of optional components they offer is extensive. During the order process William George was extremely helpful. Asking questions and offering suggestions. The system was literally plug and play. Components and software requested were up to date and no unasked for software. I emailed a couple questions and received full clear answers.
Whats not to like. I am very pleased.
"

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5/5

posted Jan-29-2012

"I'm an architect and was looking for a quality, high-end, home desktop to run CAD & graphic design/photographic software as well as BF3. I did a lot of research and narrowed my choices down to Puget and one other and Puget won out. I bought a Deluge Mini and am very happy with my system. It is a high-quality, fast, powerful and quiet machine that has lived up to my expectations and, so far, has worked perfectly. They are not inexpensive but, IMO, well worth it."

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5/5

posted Jan-26-2012

"Fantastic company! Lots of expert advice before ordering, with time taken to answer my questions. I really felt that they understood what I wanted in a new system, and they delivered.

The silent PC is truly amazing. I have to put my ear next to the fan to hear anything."

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5/5

posted Jan-25-2012

"I just received my new Puget Systems computer and I couldn't be happier, both with the machine (which operated flawlessly out of the box and was astoundingly well packaged and organized) and the assistance provided by everyone I dealt with at Puget Systems (especially William George, my sales rep). I'd never ordered a computer online before and was frankly a little nervous about the whole process. But the experience I've had with Puget so far honestly couldn't be better. I must have changed my mind and sent them over a dozen emails asking all kinds of stupid questions before and after the sale, and every question I had was patiently and knowledgably answered. Given the support I've received so far, I have every reason to expect I will be equally well-treated in the event I have any problems or questions with the machine later. I spent more money than I would have if I'd gone with some other vendors or tried to build it myself, but so far the experence has more than made up for the difference in cost. There may be some other folks out there that do custom gaming computers as well as Puget, but you'd be hard pressed to find anybody who combines such attention to detail and quality with top-notch and respectful service. Five stars, all the way!"

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5/5

posted Jan-24-2012

"I was looking for a high quality laptop replacement, and I found it at Puget Custom Computers. It, so far, has been an excellent laptop - I could not have asked for anything more. It is absolutely outstanding."

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5/5

posted Jan-24-2012

"Simply said, Puget Systems is terrific. Second time I've ordered a computer. The first time was 6/2/03 (invoice #0002209). The one purchased in 2003 lasted until this very day, 8+ years!!

The new one, Spirit intel edition, is better than advertised.
I ordered the Intel Core i5 CPU, Kingston 8GB RAM, 2 hard drives(intel 320 160gb SATA SSD for programs and Western Digital Caviar 1.0TB SATA for files). This set up is very very quiet and it's not even the Serenity!

I'm not an IT guy, but very easy to load up my programs and move my files from the old computer.

I intend for this computer to last another 8 years, so price wise over 8 years, very reasonable price.

Puget Systems was extremely helpful during the build phase and also with questions I had post purchase. Customer service gets an A+!

Needless to say, I highly recommend Puget Systems to create your computer."

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5/5

posted Jan-20-2012

"Puget systems is, in a word, awesome. I was originally sold on Digital Storm and pretty darn close to making an order before I did a search for custom computer companies. I recognized the name Puget because I live in the Seattle, WA area. I looked up reviews on resellerratings and they had an even better score than Digital Storm (and Digital Storm has good reviews, too). Something about Puget just "felt right" though, so I ultimately went with them.

When I started customizing and playing with different settings on the customization area of their website, a popup came up with a sales representative (I believe it was William) wanting to talk and ask questions. I was rather taken aback and at first thought it was a bot of some sort, but sure enough, he was flesh and blood on the other end. I told him the kind of computer I wanted, my budget, and what kind of computing I do. I saved the order for a later date. I then went back about a week later, and I further talked to William through email, and he did a fantastic job answering all of my questions, and did so in a timely manner as well.

I then finally walked into their office on December 23rd (it was a Christmas present), since I live about 20 minutes away, ready to place the order. I wasn't able to pay the full amount, so they allowed me to pay half at the time of placing the order, and the other half when it was ready to be picked up, which was my favorite part about the whole thing. (Truth be told: it's my dad that payed for the whole thing, and he was sketchy and skeptical, but I assured him I did a more than adequate amount of research; needless to say we walked away from ordering very satisfied at the early steps of the process.)

I was extremely excited as I watched the progress of the computer as it was being built in real time. I ordered it on December 23rd and it was ready December 28th. As we walked into the office to pick it up, William gave me a "tour" of the chassis, packaged it up, and we were on our way. The build quality is top notch; you can definitely tell they put a lot of heart and effort into each and every system. I have had my computer for nearly a month and it runs like a dream.

Overall, Puget is FANTASTIC. You WILL NOT be sorry or disappointed, and if you are, it's your fault. "

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5/5

posted Jan-18-2012

"Puget Systems built exactly what I was looking for! By no means am I a computer whiz, I'm a middle-aged salesman who runs a small rep agency and use my computer every day to e-mail, internet searches, prepare reports and quotes and maintain an extensive database of customers. It all started by searching through all the major computer manufacturers and resellers - Dell, Apple, HP, Toshiba, Best Buy, Amazon, Tiger Direct and on and on. These are the places that I've only bought from before - but couldn't find exactly what I thought I needed. I've owned many Dell's, HP's, Toshiba's, Lenovo's in the past and they all worked but all were loaded up with all the junk programming that I believe would eventually cost the performance of the machine. So after a little searching - I found Puget and so far I'm extremely happy. From the beginning, William in Customer Support helped me select the cabinet config, processor, drive space, etc. - we addressed all of the things that were important to me - small box (Echo I), fast (Intel Core i5 2.5 ghz/8GB RAM), 160 GB SSD drive (never had this before - nice!), and has all of the connections I need. Only the required software was loaded on, ie required drivers and Windows 7. I've loaded Quicken 10 and Microsoft Office 10 with a couple still to do. For me - this unit is super fast, boots up and down in under 30 sec, is super quiet( a fan runs all the time but I swear you can NOT hear it) and sits proudly up on my desk taking up less than 1/2 sq ft of footprint. Yes, I probably paid about $300 more than the Dell I probably would have bought - BUT - when I call in for service, I'm calling them in Auburn, WA and speaking with a direct company employee, I have lifetime tech support and I got exactly what I wanted. I think these guys are on to something and highly recommend that you e-mail them, call them, consider them before you make your final decesion.

Thanks Puget Systems!

Dave K (Gurnee, IL)"

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5/5

posted Jan-16-2012

"Wonderful and responsive."

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5/5

posted Jan-09-2012

"I ordered a Genesis from Puget Systems to replace a tired old PC that was on its last legs. They made it easy to configure a system, and told exactly what it would cost. After the order was in, I was given a number that let me track every minute detail of the process on their web site. Upon shipping, I was e-mailed photos of the completed machine, inside and out. We hear a lot about lack of transparency these days, but these people are very transparent and a joy to work with.

Late December is probably not the best time to order something this sensitive, and through no fault of Puget Systems, the shipper misrouted and damaged the computer. Puget couldn't have been more helpful. They started building me a replacement even before they got the damaged one back.

When it arrived there was an issue with one of my powered USB peripherals and it tripped off the power supply. I called their service number, and got someone I'm pretty sure is the owner of the company. He talked me right through the process and my computer was happily running within minutes. I'm typing this on it.

They sent me a whole list of benchmarks, various games and such, but I have my own way of benchmarking systems. I give them a huge fractal render in FLAM3 and watch the processors max out. This box barely noticed. It cranked all 12 logical CPUs to 90% and 45 seconds later out came my fractal with no sound, fury, or keeping the room warm. This one had taken an hour to render on my old box.

I'd recommend these people in a second. They're a good experience all around."

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