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"Hello, my name is Connie M., and I would like to share the experience I had doing business with one of your representatives. We all know that moving in itself is stressful, but when you can come across a representative that makes the transition smoother it is worth recognition. I had the pleasure of dealing with Amy at Property 20909. I dealt with Amy from the onset to the finish of my transactions and she was professional throughout. When she answered the phone she was pleasant, informative and accommodating. I needed a few days to get my move together before I could come in and she gave me that time. Amy also gave me a much needed reminder call. I started out wanting a 5 X 10 and ended up getting a 10 x 10. I needed supplies and she was great at promoting the products I needed and purchased. I had a few issues getting in my unit and she patiently walked all the way back to the unit to assist me again and again. People always complain when they have bad experiences with companies and too few times they applaud great service. Amy made my experience smooth and seamless. Let me be one that gives credit where credit is due. Please give Amy a big THANK YOU again from me!!! What a great asset to your organization!"
"Derrick.c. at property number 24614 gave excellent service"
"Impossible to contact Public Storage. They are unable to process an online check payment, and then charge you late fees.."
"Public Storage has a flawed business model. They get you in with the online rate and then raise the rate once you are in. The issue I have is they don't raise the door rate, so new clients continue to receive the lower rate while you get uncharged. It's a classic BATE AND SWITCH. I called the regional manager who said "we leave the online rate the same to catch more clients." He found nothing ethically wrong with the model. It's wrong. I will never do business with them again. "
"Dear Public Storage Support,I am not happy with your contract. My rates have went up $15.00 a month over what I initially agreed upon, in addition, having to pay for insurance is ridiculous. Mark my words, I will not recommend your company to anyone, I will encourage negative feedback and as soon as I am able, within the next couple of month(ya got me, congratulations) I will move my storage to another company/facility while keeping my eyes open for small print on a contract that indicates you can increase rates at anytime."
".Rebecca P.M.was very helpful and attentive explained procedure and showing me around facility an storage unit"
"If you plan on doing business with Public Storage, there are a few things you should be aware of:1. Public Storage does not reply to customer service requests through their website.2. Public Storage is impossible to get in contact with by phone.3. Public Storage will randomly raise the cost of your rent."