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"Amanda was amazingly friendly, accommodating, courteous, and professional. "
"I was online reserving the wrong kind of unit and Rachel called me. I was happy she did . She helped me get the right unit for the best price. She was so pleasant that it made me feel good about the big move that I am making.This is a big move for me and I know I can feel good that this part will come out just fine. Thank you Rachel"
"I rented at Public Storage back in December at $99 totalplus the insurance and the insurance does not cover anything in my storage, and in July (of course the hottest time) too hot to move out , they raised the rental to $117 I rented at Thousand Oaks and I 35 it is not even controlled temperature. Looking for another location now I cannot wait to move out. "
"Impossible to contact Public Storage. They are unable to process an online check payment, and then charge you late fees.."
"Public Storage has a flawed business model. They get you in with the online rate and then raise the rate once you are in. The issue I have is they don't raise the door rate, so new clients continue to receive the lower rate while you get uncharged. It's a classic BATE AND SWITCH. I called the regional manager who said "we leave the online rate the same to catch more clients." He found nothing ethically wrong with the model. It's wrong. I will never do business with them again. "
"Dear Public Storage Support,I am not happy with your contract. My rates have went up $15.00 a month over what I initially agreed upon, in addition, having to pay for insurance is ridiculous. Mark my words, I will not recommend your company to anyone, I will encourage negative feedback and as soon as I am able, within the next couple of month(ya got me, congratulations) I will move my storage to another company/facility while keeping my eyes open for small print on a contract that indicates you can increase rates at anytime."
"If you plan on doing business with Public Storage, there are a few things you should be aware of:1. Public Storage does not reply to customer service requests through their website.2. Public Storage is impossible to get in contact with by phone.3. Public Storage will randomly raise the cost of your rent."