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Stores > Public Storage

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  • Public Storage

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
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    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.86/10 4.86/10
    Chance of future purchase: Rating 4.56/10 4.56/10
    Shipping & packaging: Rating 3.13/10 3.13/10
    Customer service: Rating 5.14/10 5.14/10
    Return/Replacement policy: Rating 2.81/10 2.81/10

57 Customer Reviews

Rating 10/10
5/5
2016-01-22

Breanna is a Sweatheart

"I have been concerned about moving and selling my current house. I'm in a time crunch so I decided to go to Public storage to get some of my stuff out of the house and out of the way. Breanna was the friendliest, thoughtful and kind person I have met there. SHe took the time to walk me through. SHe asked how many rooms, how much furniture, did I need boxes, and recommended certain sizes and types. I was just going to grab a bunch and go, but she helped me not to be too impulsive and to really think about taking good care of my items.
She is the best!!!
"

This review was modified by MRSJAY62 on January 22 2016 08:13:21 AM


Rating 10/10
5/5
2016-01-19

AWSOME CUSTOMER SERVICES

"I was in a jam with a truck full of belongings that was supposed to be headed to Georgia the plans for Georgia fell back so I had nowhere to put my stuff I came into a local public storage in Brooklyn New York property number 08110 and the lovely ladies Katrina and Keyonna help me with my storage needs kudos to public storage and their employees"


Rating 2/10
1/5
2015-11-25

"2555 E Kemper Rd

Rudest people there are. I don't like giving bad reviews, but this place was just plain rude to a paying customer. A man named Charles was working and he doesn't like younger people at all and I'm in my 20's.

I pulled in the to parking lot at 5:45pm. Traffic was really bad or I would've been there a lot earlier. I walk up to the door and it's already locked. It says right on the door that they close at 6pm! I knock on the door and he answers with not a hello or any thing nice to say. He says, "What do you want?". I told him that I registered online for everything and just need to pay. He said that it would take 10 mins to set me up and that he was going to leave right at 6pm if I was set up or not. He then proceeded to make fun of younger people because they can't call back when someone calls. The thing is that I called him back after I got off of work to let him know I was on my way, but he wouldn't answer himself.

After all of that hassle and being put down by someone that doesn't even know me, I'm never going to do business with them again. I'm a paying customer. I don't care how much you hate young people or maybe just me, but I still should be treated with the same respect that I treated him with
"

This review was modified by andrew.007 on November 25 2015 06:05:27 AM

Rating 2/10
1/5
2015-11-22

"Horrible, unpleasant, belittling, filthy, credit card number thieves!! Very unsecured location with homeless living within the property. Monthly rent increases every 6 months, but yet online quoted prices go down! Free month not worth the hassle or frustrations! Front office ladies (Monique and Meishawn) need CUSTOMER service training and/or classes! Simple trash cans scattered throughout the property would benefit cleanliness of area! "


Rating 2/10
1/5
2015-10-31

"I would stay clear of this company! " I don't give a damn what your lease says, what I say goes!" That is what the employee said to me when I had someone trying to meet me at my unit.
They are an awful company and I will NEVER do business with them again. I was locked out of my fully paid unit today and I'm being evicted. No gate access due to asking the employee to see a copy of my lease. The police were called on me and even the cop laughed about how out of line the situation was
Unprofessional company it is not worth it!
"


Rating 10/10
5/5
2015-10-25

"Kent Avenue, Catonsville, MD - Keith is wonderful. I had a problem with the door on my unit and Keith went out of his way to help me get it open. He is friendly, polite and quick to help. He is a true asset to the company. Thank you."


Rating 2/10
1/5
2015-10-23

"I had my items stored at Public Storage in Louisville KY. I was out of the country for several days. I was unable to make my payment on the first. When I arrived back to the states I called them and told them my situation and that I would be paying my bill now. They had already cut my brand new lock and put their on it. At no time did anyone ever tell me that they cut your lock and put their lock on it. I have had other storage locations double lock my unit but never cut my lock. They were very rude when I went to ask them to remove their lock so I could get my stuff out. I have not been treated so rudely by any business before."


Rating 2/10
1/5
2015-10-20

"Hate these people. Raised my rates 58% in 18 months. Terrible customer service. They make it abundantly clear that they could care less. They have your stuff, they'll do what they like, charge what they like and don't give a damn. Got to move anywhere else. Don't want these people to have my money. "


Rating 2/10
1/5
2015-10-11

"*****DONT**Do**IT**DONT **LEAVE *ANYTHING*OF*VALUE*AT**PUBLIC STORAGE !!!!
**THEY WILL TREAT IT LIKE ITS THEIRS, ** BECAUSE THEY WILL GO THROUGH YOUR THINGS AND **STEAL THEM FROM YOU,***REMEMBER, IF YOU PUT YOUR VALUBLES AT **PUBLIC STORAGE, THEIFS, "" JUST REMEMBER YOU WERE WARNED, **DONT DO IT, !!!!, THEY WILL STEAL YOUR THINGS, **investigators, need to set them up, at many locations across the u.s.,
*†** NOW REMEMBER, YOU WERE WARNED, ( I was ill, in 3- hospitals, over 11 months, fighting to live, from bad surgery, I lost my home, a church helped me put my things, ( most important) in ( public storage) ( don't use their locks) they can break in and steal your things, I called the police but I had no proff they control the cameras, ** JUST PLEASE, DONT MAKE THE SAME MISTAKE I DID, **STAY AWAY FROM ** PUBLIC STORAGE !!!!
"


Rating 10/10
5/5
2015-10-07

"Julia at public storage at
1901S. SEPULVEDA BLVD WAS ABSOLUTELY GREAT TODAY. SHE GOT US IN AND OUT WITH A GREAT UNIT AT THE WONDERFUL DOLLAR SPECIAL RATE...
"


Rating 2/10
1/5
2015-10-06

"I rented a unit at public storage 22330 I45 north spring TX.
My unit was broke into, the staff is rude & when I moved out even tho they had several weeks notice they still refuse to refund my money that I had payed in advance.
This property gets broke into ALOT so I heard from Lots of other people there. I Will NEVER use them again. And I have used Lots of storages all over this state. Never again at public storage
"

This review was modified by cathychesnut on October 06 2015 03:14:04 PM

Rating 10/10
5/5
2015-09-30

"I'd like to thank Samantha for all her assistance and help at my unit at 6th Ave in Denver Colorado.
Samantha was extremely helpful and courteous in helping me resolve any problems I had.
"

This review was modified by buddyday on September 30 2015 08:40:41 PM

Rating 2/10
1/5
2015-09-29

" Been paying on a ware house over 68 pmts gave over 13000$ was in hospital never received Been paying on a ware house over 68 pmts gave over 13000$ was in hospital never received nothing about auction in mail. Just late notices and fees on top of fees , DO NOT EVER RENT FROM THESE THIEFS . I HAD A 10x30 . OVER 330 sq ft of carpets and pad worth over 13000.00 .THEN I GET A LETTER TELLING ME MY UNIT WAS SOLD FOR 10.88$ that's right 10.88. That is bs lies and thief's. Never received nothing certified about no auction.i kept paying every month they kept adding bs fees to steal my stuff. I'm going to sue them for felony theft in cook county courthouse that is a promise . You have been warned then they want another $498.00 in fees they can get f --- . Will let every into board no the truth about their disietful thievery . I will get a jury to hear my story . No way did 330 sq ft get auctioned on sept 23 for 10.88. Nobody cares .DO NOT RENT FROM ANY OF THE PUBLIC STORAGE UNITS !!! OR YOU WILL GET YOU OBBED WITH LATE FEES RATE INCREASES AND YOUR STUFF STOLD FROM YOU !!

Acc 1182111-SPACE 2011
ELEGANT FLOORS LLC
SEE YOU IN COURT THIS IS A PROMISE !! That is why they have civil courts !! nothing about auction in mail. Just late notices and fees on top of fees , DO NOT EVER RENT FROM THESE THIEFS . I HAD A 10x30 . OVER 330 sq ft of carpets and pad worth over 13000.00 .THEN I GET A LETTER TELLING ME MY UNIT WAS SOLD FOR 10.88$ that's right 10.88. That is bs lies and thief's. Never received nothing certified about no auction.i kept paying every month they kept adding bs fees to steal my stuff. I'm going to sue them for felony theft in cook county courthouse that is a promise . You have been warned then they want another $498.00 in fees they can get f --- . Will let every into board no the truth about their disietful thievery . I will get a jury to hear my story . No way did 330 sq ft get auctioned on sept 23 for 10.88. Nobody cares .DO NOT RENT FROM ANY OF THE PUBLIC STORAGE UNITS !!! OR YOU WILL GET YOU OBBED WITH LATE FEES RATE INCREASES AND YOUR STUFF STOLD FROM YOU !!

Acc 1182111-SPACE 2011
ELEGANT FLOORS LLC
SEE YOU IN COURT THIS IS A PROMISE !! That is why they have civil courts !!
"

This review was modified by ELEGANTFLOORS on September 29 2015 08:23:49 PM

Rating 6/10
3/5
2015-09-29

"Public storage started out excellent. After about a year they began to raise my rates every 6months and by the time i left they had nearly doubled on price for my unit. To make things worse is i am still waiting in a refund for public storage charging me for the month i cancelled. I have spoken to multiple people some which give me different excuses and others just plain have no clue as of how to get my money bad. This has been a horrible experience just trying to get back MY MONEY!! As of now i would never use them again and do not recomend them"

This review was modified by jakensette on September 29 2015 01:26:39 PM

Rating 2/10
1/5
2015-09-29

"Has anyone else every noticed how conveniently the website goes down EVERY month when rent is due? They so kindly offer a pay by phone option for an additional $10 "Handling fee" of course. So I an now paying $20 more a month than my original rental agreement says! Oh, wait, that's right, I seemed to have forgot to mention.... the rent goes up in 6 months, then every year! When I asked why I was told literally... "Oh I don't know, taxes for the city or something." Really? The city huh.... so please Public Storage show me the legislation that says you have to charge me more every year???? Right.... there isn't any! Nice. A+ work right there. "


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