1/5

posted Jun-11-2013

"Ordered both a SBS-3 and D777 with delivery on the next working day. Hoped for a delivery on the Saturday but as Proviation stated, I did request a next working day delivery, therefore expecting delivery on the Monday morning.

Worried about the lack of order status on the order page, I got in touch with Proviation via their chat engine and was told that the order should be delivered on Tuesday morning.

Tuesday morning... and no delivery... instead Proviation e-mailed stating that they are out of stock for at least 2-3 weeks and my order would find its way to the top of the waiting list.

Contacted Kinetic Avionics and discovered that Proviation are not listed as SBS-3 distributors.

Proviation has failed to honour their contract and consequently I requested a full and unconditional refund.

Waiting for the refund within the next 48 hours. Failing to do so, I will have no recourse but to instigate a section 75.

This is disappointing customer service."

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5/5

posted Jun-01-2013

"I ordered a GoPro silver with their extended warranty. After 3 months I had a prob with the battery. Proviation was very knowledgable and helpful. They arranged for UPS to collect the camera which was promptly returned: replaced. They kept me informed and I felt valued as a customer. To collect and return for nothing is rare and shows a real commitment to their aftersales."

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5/5

posted May-30-2013

"Hassle free transaction. Now my go to store for aircraft engine oil and accessories. "

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1/5

posted May-30-2013

"This is by far the worst customer service I have ever experienced from any company in my 35 years on this planet. I waited nearly 2 months for my item, which I never received and finally cancelled. They never reply to your emails or telephone calls, I had to threaten legal action and send 10 emails at a time to get their attention. Avoid like the plague!"

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1/5

posted May-29-2013

"I ordered a Alpha MA-1 jacket on the 13th April. Listed ex-stock and paid via PayPal. My money was taken immediately. on the 15th April, this company emailed to say- "We are expecting stock to arrive in a matter of 7-10 working days only". At the time I thought this would be reasonable, little knowing what was to happen from here on in! By the end of the month there was no further contact from them. Several emails were sent to them requesting information, all without reply. We then phoned "orders dept" several times and have spoken to four different ladies, who were all very polite, but could tell us nothing and whilst promising to come back to us, never did. I started to wonder if this company was a "Scam". I emailed the company on the 3rd May to tell them to cancel the order. The "orders dept" promised to do this and send a confirmation email. They said my PayPal refund would take 3/5 days. No email, no refund. After a threatening email,the owner emailed back offering to get the jacket since he didn't want me to be disappointed. It was supposedly on it's way from the USA. I told him that the order was cancelled and would he please make my refund. on the 13th May, I received an email from the owner stating that the order had been cancelled and the PayPal refund would be made, but might take 3/5 days! Still nothing,it is now 18th May, so I sent another very strong email threatening legal action! At which time I opened a PayPal dispute. Finally, yesterday, 28th May, PayPal advised that his refund had cleared!
This is the most dreadful on line buying experience that I have ever encountered. I don't think the company is a scam company now. It is just the most badly organised group I have ever come across, headed up by someone who is prepared to come out with the weakest unbelievable excuses which burble along without really telling you anything. The "orders dept" is actually a call centre and have no idea what is going on.
My problems, I think, are based around an ex-stock item that wasn't. If it had been in stock, this review might have been quite different, who knows? I got the impression that this person was prepared to go to great lengths to hang on to my order instead of being "up front" and offering cancellation in the first place.
You make your own mind up whether to deal with them. I would never ever deal with them again."

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1/5

posted May-15-2013

"Have been waiting for over a month for a flight yoke, requested a refund twice, but I'm still waiting after been told twice I would receive one. Shoddy operation, Don't trust what they say"

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1/5

posted Apr-15-2013

"Never Again Proviatoin!

It has been already 5 months and the order has not arrived yet from Proviation.
1. 13 Nov 2012, Order #O-13900 was placed. 2 Twin Handle Leather cases with handling and shipping at a cost of £185.95.
2. 13 Nov 2012, the full amount of money taken from Credit Card.
3. 28 Nov 2012, sent an inquire email.
4. 2 Dec 2012, Nick replied saying that the order was taking extra unexpected longer time from a supplier.
5. 18 Jan 2013, emailed again to request mailing the order or refunding in full.
6. 21 Jan 2013, Nick responded saying he would be checking with the supplier to see if stock was available.
7. 14 Feb 2013, emailed Nick again, requesting for sending the order within 2 weeks, which according to his website the stock was available at that time. Or if he wished, he could refund the full amount.
8. 14 Feb 2013, Nick emailed back and claimed he wanted to make sure that the delivery address was correct and promised I would be receiving the order within 2-4 days.
9. 1 March 2013, Nick was asked again why the order was not received as promised.
10. 6 March 13, received Nick’s email saying this time he would use UPS, provided I would pay extra fare for the express service.
11. 7 March 13, I emailed back to Nick saying that I would be able to wait an extra few days, since I have been waiting for such a long time, it would not have had any difference for me.
12. 7 March 13, on the same day, Nick answered that he is sorry, saying that this time, only one case remains, and he needs to order more stock.
13. The cycle continues,


==============================

Here is a bit of an update after the first posting...........

"Due to being unable to secure quality stocks, Proviation decided to refund my money."
"

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5/5

posted Feb-12-2013

"Perfect all round. Headset and nav bits arrived in no time at all. Which was lucky as I got a cancellation at the school!"

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5/5

posted Feb-08-2013

"I have purchased from Proviation many times now and always very impressed by the quality of items, prices and the knowledge and know-how at your disposal as a customer. Long term customer for as long as I'm able to fly. "

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5/5

posted Feb-05-2013

"I recently bought oil from Proviation which was at a far better price than anywhere else.
I passed on delivery instructions through their store, since we are out of the way and hard to find- I was pleased to see these were on the parcel and prevented further delays. Thanks for taking a personal approach to my order!"

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5/5

posted Feb-04-2013

"Proviation offers great service. I emailed for advice and got way more than I bargained for. They went out of their way to offer cheaper headsets which were good value and offered plenty of advice about lying with them. Delivery was free in the UK and arrived in 2 working dats. Tracking with UPS provided. Fantastic. Definitely a more customer oriented aviation store than most. "

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