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"I was very excited to order a particular watch. This seller claimed to ship as soon as payment was received. I placed the order on a Thursday morning, and by the next Thursday evening the watch still had not shipped. They were apologetic and offered to upgrade shipping, which I accepted, but then they simply canceled the order without consulting me. I will not ever order from this outfit again. Very disappointing. I'm just crossing my fingers that I get the refund. "
"I bought for my girlfriends birthday, a Tissot watch from "promenadewatches dot com". I did not see the Paypal option and paid direct with the Visa card. That was on Wednesday 10 September, 2008. Yesterday I still did not received the watch. I have tried numerous times to contact the seller on e-mail and on the phone; no reply to emails, phones redirected to answering machine. Today as I enter on the site to see the status of my order I see "Canceled". That is after I have waited for the f... watch for 20 days. I have called my bank and the seller did not refound the money. Obviously, my girfrinds birthday has passed and she is still waiting for her present"
"Do not order watches from here, I ordered a watch 3 weeks ago, still do not have it. When I called a week ago I was told it was due to them being out of stock of that watch. Why cant this site have told me that when I was ordering the watch? Why couldnt they have sent an email telling me the watch was out of stock so im up to date on the order. They certainly had no problem taking my money 2 and a half weeks before the order shipped.
Watch finally shipped after almost 3 weeks, apparently they have never shipped a box through fedex either because my shipment was delayed to the label being "illegible" and placed on the box incorrectly. So the 2 day shipping I paid for is now 5 day. DO NOT ORDER FROM HERE, try one of the other thousand of watch sites that actually have their stuff together and know how to run a proper business. I will never visit / shop from this site again even if they are half off of the competition for my next watch...shameful"
"My original purchase had to be cancelled and the money refunded, they thought they had 1 left and could not locate it, I received prompt communication and an immediate refund. Several days later I received an email from the Sales Manager, informing me they did find the watch and would hold it for 48 hours if I still wished to purchase the item. You never know how customer service will be when shopping online, especially when something goes wrong. I was treated very fairly and the communication was excellent, I have purchased watches in the past from them and will certainly continue to do so. I would highly recommend this company. Bob W. Long Island, NY"
"I can't say that it's bad store because I have received my watch at last today 21.06.2011. I paid for my watch 20.05.2011. About one week my order had status - Pending. I sent them. Next day my order became - Processing. In one week I sent them one more email. They answer me following:
Hi. we send your watch out Monday. To deliver to Russia is about 10 days. We will send you the tracking number soon. Thank you
I waited one week and nothing! I asked for tracking number. In 3 days I received letter with WRONG tarcking number. I sent one more letter about this! And nothing again. Only in one week I received letter from Arik with REAL tracking number. And today I received my watch!!! It's new, original and etc... "
"Overall, an excellent shopping experience. I emailed the store owner with a question, and got an answer right away. I then placed my order which was shipped within about a hour! I received it within a couple of days, and could not have been more pleased. The watch was exactly as described and the price was great. I would highly recommend this store."
"Promenade is a Great Company! My Watch arrived very quickly, Easy to contact by phone. Quick reply by email. Gave me just what I wanted at a great price. Chase Durer said I could trust them. Would definitely do business with again!"
This review was modified by randya on December 22 2008 02:14:13 AM
"Great service (do contact "Alex"), great prices, and both item purchased through the internet and item delivered coincide 100%."