5/5

posted May-04-2013

"GREAT transaction.
The Tag watch was as described.
Highly recommend Promenade Watches..."

report?

Is this review?… Helpful Cool Share

5/5

posted Sep-01-2012

"I ordered the wrong watch for my mother and had to return it for another watch. The return was quick and I received the watch she wanted within a week. I'm impressed with the service."

report?

Is this review?… Helpful Cool Share

5/5

posted Apr-30-2012

"Customer service is extraordinary. I bought a watch at an excellent price and it arrived on time and well packed. Unfortunately, and quite surprisingly for a Japanese brand, the watch proved to be defective and no repair shop would touch it. Dan took pains to have the manufacturer repair it twice, the second time when, arguably, it may have been out of warranty. Communication by email was prompt and informative."

report?

Is this review?… Helpful Cool Share

4/5

posted Jan-15-2012

"I don't normally write reviews but my experience with PromenadeWatches (PW) was just horrible. I spent days looking for a recently interested watch piece. Nixon 51-30 Gunship. I found it on PW for $70.00 cheaper than anywhere else I had seen on the web. (Awesome). When i received the watch it looked amazing but wasn't running, no big deal i saved a butt load of money i would just take it to a watch shop and get battery replaced. So while i was taking the time to at least set the time and date i notice the top crown was BROKEN. I called PW and no call was returned. I looked for this watch everywhere i wasn't going to give up so easily. When PW failed to return my call i tried sending to the manufacture, Nixon. Nixon said it could not be repaired, and they didn't carry that watch to replace it. I called PW back again and still nothing. So disappointed!
***UPDATE***
Apparently the Christmas season was busy for all. PW got a hold of me and made every effort to find or get a replacement watch for me. After not being able to find a replacement watch PW offered a full refund as advertised. Other than not having the watch (which was limited as it was) I am happy with the result. Little odd that they are refunding by "check" but refund is refund. Thanks for following through PW."

report?

Is this review?… Helpful Cool Share

5/5

posted Jan-09-2012

"Best price for the watch I was looking for anywhere. Great customer service and quick shipping. Very happy customer."

report?

Is this review?… Helpful Cool Share

5/5

posted Dec-20-2011

"Thank you so much for the speedy shipping! I really appreciate it. The watch looks great! I look forward to doing business with you again!"

report?

Is this review?… Helpful Cool Share

2/5

posted Jun-21-2011

"I can't say that it's bad store because I have received my watch at last today 21.06.2011. I paid for my watch 20.05.2011. About one week my order had status - Pending. I sent them. Next day my order became - Processing. In one week I sent them one more email. They answer me following:

Hi.
we send your watch out Monday.
To deliver to Russia is about 10 days.
We will send you the tracking number soon.
Thank you

I waited one week and nothing!
I asked for tracking number. In 3 days I received letter with WRONG tarcking number. I sent one more letter about this!
And nothing again.
Only in one week I received letter from Arik with REAL tracking number.
And today I received my watch!!! It's new, original and etc...
"

report?

Is this review?… Helpful Cool Share

5/5

posted Jun-04-2011

"Excellent customers service. They sized the watch for me and mailed it promptly to my APO address in Iraq. Thanks Dan!"

report?

Is this review?… Helpful Cool Share

5/5

posted Feb-17-2011

"I ordered a citizen aqualand watch MA9040-52E,which is a verry old model from citizen,but still,this seller was able to supply one in brand new with tags condition(not a store display like many online shops tend to do).
Was shipped the same day the order was placed,(as a note i contacted the seller for that prior to placing the order),verry carefully packed,express mail shipping - 5 days to Romania,Europe.
Verry friendly custommer support(speaks Romanian)"

report?

Is this review?… Helpful Cool Share

1/5

posted Jan-17-2011

"Hi!
Received a negative experience when dealing with this store. Well, that was paying
Paypal. Paid instantaneously. Notified through the site for payment. After that, the order status still has not changed. Wrote again - no answer. Began to worry. Asked to cancel the order - no answer. Opened the debate on Paypal - only then began to respond. Now leading the correspondence only through Paypal. Answer me that I got from just one letter. Promise to return, but do nothing. Spravshivayu a tracking number - no answer. It seems to me that the store wants me to cheat. These hours were needed for the other - seem to have to buy them in nomalnom store has its own expense, as denegi unlikely to return or will send an empty box. But I'm not going to receive it:).
"

report?

Is this review?… Helpful Cool Share

5/5

posted Dec-19-2010

"I ordered Gucci 105 Bangle watch on November 19th,
shipped 20th and received through US Priority mail
by November 23,2010. Outstanding response and questions were answered. I would rate this Watch company 5 stars."

report?

Is this review?… Helpful Cool Share

2/5

posted Dec-17-2010

"I decided to purchase an item from Promenadewatches.com after reviewing their feedback. The problem is, and they don't tell you, that they are a drop-shipper! Even their address that appears on Google - If anyone took their time to check out. Is nothing more than an apartment in a poor run down area of Van Nuys! This is probably a one man business, as their emails have major grammatical errors and their answering system basically takes you to the only person - Dan. While I did receive the item, it took a very long time. Basically when you order - Dan orders, nothing or very few items are in stock! If you need your item soon or in a timely manner - this may not be the website for you!"

report?

Is this review?… Helpful Cool Share

5/5

posted Dec-01-2010

"first the duration. lets just say.....at first i am very doubtful of the service if this is a scam or what. coz it took them two weeks to ship my package. but in fairness, in that two weeks. they keep me updated and they always keep in touch for my concerns. for me that is a big thing, that is what customer service is all about. and in fairness also, they only took two weeks because the watch was a special order watch.

about the packing, lets just say. AVERAGE. not that good and not that bad also. just enough for the package to be able to arrive in one piece. its just that it is not that presentable. when you see the package.. it doesn't excite you or something... but.....i must say they handle the package pretty well.

about what is inside ( of course its my order ).
i know what is inside but when i open, it still made my heart pounding like crazy. hehehehhe... what a beautiful site to see... the watch i ordered for my wife.... WOW.... i must say it is just like what i imagined it to be.... an authentic watch and no replica....

Thank You to DAN....

if you are to order... look for DAN"

This review was modified by dickiesdanger on December 02 2010 10:05:04 AM

report?

Is this review?… Helpful Cool Share

5/5

posted Jul-27-2010

"I love my watch and even more, the customer service from this company is OUTSTANDING! The shipping was fast and reasonable. I would highly recommend this seller to ANYONE! I have referred all my family and friends as well. THANKS FOR A GREAT EXPERIENCE and A BEAUTIFUL TIME PIECE! "

report?

Is this review?… Helpful Cool Share

5/5

posted Apr-26-2010

"VERY nice people... This is what customer service should be like... I was looking for a hard to find Citizen Ap1021-54A, so I called these people up to see if they have it in their inventory, and one of the sales people told him that he'll look into that and give me a call back (I thought to myself yeah right he'll call back, huh!). Indeed, couple of minutes later I get a call back from him informing me that they have a sister model, Ap1020-57A, which looks almost EXACTLY the same. He could have just told me "Hey, I found what you're looking for" and I wouldn't have been able to tell the difference! Moreover, he explained to me what's the difference between the 2 models. And another time I ordered a Citizen AV0031-59E, and couple of hours later after I looked at more pictures of it I found out that it's much bigger than I thought, so I called them up and told them that I've changed my mind, and they couldn't be nicer and they gladly cancelled my order without giving me the "oh we already shipped it" excuse. VERY honest and nice people. VERY highly recommended! A++++"

report?

Is this review?… Helpful Cool Share