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150 reviews
posted Apr-17-2013
reply posted Apr-22-2013 “Thanks for the review! We update all orders via email with an estimated ship date. We also display the ship time on every item page, left of the Add to Cart button. In your case Lutron's manufacturing process took longer than usual for the special colored dimmer, and they failed to notify us. This is a rare occurrence and we deeply apologize for the inconvenience. It looks like we picked up the shipping also because of the mixup. Thanks again for the review and we hope that you'll shop with us again.”
posted Apr-12-2013
reply posted Apr-12-2013 “Thank you for the review and we apologize for the inconvenience. The issue was that we didn't have the parts to ship you - and the lights that we had in stock didn't have hardware either. Had we known the fixtures didn't have hardware in them we obviously never would've shipped the product. Unfortunately it's impossible for us to go through every fixture we receive to ensure all parts are in the box. This is the first issue we've ever encountered with Maxlite as far as missing parts goes. Normally they're on their game! Thanks again.”
"Incredible range of products, beautifully organized website; lots of details (accurate) about the products. Excellent service, very responsive, very professional. "