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Store Rating and Reviews Professional Tape & Communication Supply / Pro-Tape / Mr. Tapeguy

Homepage: http://www.pro-tape.com Shop Now at Professional Tape & Communication Supply / Pro-Tape / Mr. Tapeguy

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Overall Customer Satisfaction Rating  
Six-Month Rating: N/A / 10
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Six-Month Reviews: 0
Lifetime Reviews: 43
   


Lifetime Rating: 9.48 / 10
All Stores Avg.: 7.90
Show Reviews Read all 43 reviews below.
This merchant has received ZERO reviews in the past 6 months. 
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
2055 South Lamar Blvd.  
Austin, Texas
customer support email:
customer.service@pro-tape.com
phone:
512-443-3911
customer support:
512-443-3911
business hours (est):
9 AM - 6 PM CT M-F

FAX: 512-707-8307



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 Professional Tape & Communication Supply / Pro-Tape / Mr. Tapeguy Customer Reviews
Page 1 of 3sort reviews by:
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Reviews 1 - 15 of 43
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Very Satisfied
Reviewer: coachhartmanmt
Click Here to See the Profile for coachhartmanmt

6/16/09 10:08 AM
I am very happy with Professional Tape and Communications service. They offer a wide variety of of media at very good prices. Their service is always quick and reliable.

Very Satisfied
Reviewer: big web buyer
(read my 2 reviews)
Click Here to See the Profile for big web buyer

5/21/09 6:54 PM
Best price for sony DVM60PRR tape.  
Good shipping and fast updates.  
Would, will and have bought again!  
Very good experience!

Very Satisfied
Reviewer: dgey
(read my 2 reviews)
Click Here to See the Profile for dgey

4/4/09 6:52 PM
The webite was easy to navigate and the prices of the materials are outstanding. Placing the order took all of 5 minutes and conformation was fast. The order was shipped promptly. I received the items within the window that was stated on the web page. I will do business with Pro Tape again.

This review was modified by its author, dgey, on 4/15/09 3:01 PM.

Very Satisfied
Reviewer: natochenny
Click Here to See the Profile for natochenny

4/3/09 2:54 PM
Excellent product, excellent service, attentive, courteous, accurate, nothing more to be desired.  
On a scale from 1-10 this one is 11!!

Very Satisfied
Reviewer: Dirt5150
(read my 2 reviews)
Click Here to See the Profile for Dirt5150

2/7/09 12:34 PM
Great Prices, fast shipping. Wish all companies were this efficient.

Very Satisfied
Reviewer: cfoust
(read my 3 reviews)
Click Here to See the Profile for cfoust

2/3/09 2:33 PM
Purchased 20 Mini-DV tapes and a DV storage rack on Thursday, Jan. 15, 2009. Was notified 1 day later that storage rack was out of stock, but they would ship as soon as they received it. They followed through on their word, and I received the entire shipment exactly 1 week after ordering (UPS Ground). Best price on the web, easy checkout, great communication & follow-through. I will definitely do business with Pro-Tape again!

Somewhat Satisfied
Reviewer: JohnLVCS
Click Here to See the Profile for JohnLVCS

1/28/09 8:15 AM
Already submitted review.

Very Satisfied
Reviewer: Nasshorn
(read my 13 reviews)
Click Here to See the Profile for Nasshorn

1/16/09 11:06 AM
I placed my order on Monday,Dec 29, thinking that even though it was between Christmas and New Years it was still a normal business day. I had a shoot coming up in 2 weeks and figured that was plenty of time to get the tape, but just for insurance I wrote a note for them to please notify me if there would be any delay. On tuesday I got a call from George to say that their next UPS pickup would not be until Monday, Jan 6th and asking me when I needed the tapes. After I told him the situation he said he'd upgrade my shipping to get it here. He did and the tapes got here on Wednesday, Jan 8. I don't think you can ask for much better than that. I have told several people about this example of excellent service. And. . . They had the best price around by about 20%. Pro-Tape will definately be my first choice for future tape purchase!

Very Satisfied
Reviewer: jlg4880
(read my 2 reviews)
Click Here to See the Profile for jlg4880

12/30/08 3:29 PM
Excellent service with immediate receipt of merchandise. Slight error with the order but Pro Tape contacted me and corrected it immediately.  
 
Would readily recommend this seller.

Very Satisfied
Reviewer: G-rex
(read my 2 reviews)
Click Here to See the Profile for G-rex

12/24/08 2:34 AM
A model online reseller. Great prices and selection. Prompt delivery. Great customer service on my order change, too. I have placed two orders with Pro-Tape and will be purchasing all my DVC tapes from Pro-Tape in the future. Thanks!

Very Satisfied
Reviewer: tenacres
Click Here to See the Profile for tenacres

11/21/08 12:48 PM
The tapes arrived in a timely manner. These were package very well. The price was the best that I could find anywhere, even better than on eBay.  
 
I would highly recommend Professional Tape & Communication Supply to anyone. Well be ordering from them again.  
 
M.B. Liby  
Florida

Somewhat Satisfied
Reviewer: lanijh
(read my 2 reviews)
Click Here to See the Profile for lanijh

11/13/08 2:29 PM
I ordered this stuff in good faith, but when I tried to find out what the status of my order was immediately after placing it, I found that it was not going to be shipped until 1-2 weeks after the date of my order. I have not yet received anything or any word about my order, and it has been nearly 5 weeks so far.  
 
Much later: I heard from the supplier by telephone that the delay was inadvertent, they gave me a new shipping date, and offered to make  
amends because the original order was (as I reported) delayed, and the specific items were not as described originally. The amends (mainly substitution of another brand with the right specs) were satisfactory, the items were delivered on time as promised, leaving me satisfied at last. I only wish they'd called me to explain all this!  
 

This review was modified by its author, lanijh, on 4/4/09 12:28 PM.

Reseller Reply    
Posted by
4/4/09 1:50 AM
This is not consistent with our company policy. I would like details about this order to find out what really happened.

Professional Tape & Communication Supply / Pro-Tape / Mr. Tapeguy
mrtapeguy

Very Satisfied
Reviewer: mymou
Click Here to See the Profile for mymou

10/12/08 9:08 PM
I never ordered from Pro-Tape before but decided their prices were too good to pass up. I'm glad I did, the order came quick and was easy to place. I will be ordering from them again.

Very Satisfied
Reviewer: CharlieVS
Click Here to See the Profile for CharlieVS

10/9/08 5:12 PM
Panasonic Pro Mini DV tapes. Terrific price, quick shipping, would biz again.

Somewhat Satisfied
Reviewer: agfenton
Click Here to See the Profile for agfenton

10/9/08 9:50 AM
Purchase interface is a little clunky. For example, I was interested in a mini-DV rewinder, but couldn't figure out how to purchase one online, and the website didn't tell me if it was out or something. Might be part of the "hand-off" from the ProTape site to the yahoo store.

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